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Small Business Trends One on One Interviews

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United States

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English


Episodes

Larry Augustin of SugarCRM: AI’s Hype Cycle Ahead of the Technology, Blockchain is Ready to Move Now

1/19/2018
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It’s been way too long since my last conversation with SugarCRM CEO Larry Augustin for this series. But with artificial intelligence, smart speakers, blockchain and so many technologies capturing our collective attention, I was happy to catch up with Larry to ask him how CRM/customer engagement will be impacted by any or all of these areas. Below is an edited transcript of our conversation. To hear the full interview check out the video or Soundcloud embedded player below

Duration:00:34:28


Smart Hustle Report -- Chad Corzine, The Urban Agriculture Company

1/16/2018
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Small Business Trends Ramon Ray chats with Chad Corzine of The Urban Agriculture Company.

Duration:00:34:22


Smart Hustle Report -- Ryan Himmel

1/15/2018
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Smart Hustle Report -- Ryan Himmel by Small Business Trends

Duration:00:11:14


Mike Fauscette of G2 Crowd: Reviews Changed Consumer Buying, Software Reviews Doing Same for SMBs

1/11/2018
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Mike Fauscette, G2 Crowd’s Chief Research Officers, shares with us how review sites like G2’s is changing the buying process for small businesses, why so many of the reviews are coming from small business users, and what kinds of applications/technologies small businesses are looking for information and guidance on.

Duration:00:18:25


Leah McGowen-Hare of Salesforce: It’s Time to Go Beyond Being Tech Consumers to Being Tech Creators

1/5/2018
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I saw Leah McGowen-Hare speak at last year’s Salesforce TrailheaDX conference for developers focused on building apps on the Salesforce platform. And after seeing her captivate a conference center of thousands of developers with her knowledge of cloud development platforms and coding tools/environments, I was struck by a couple of things. I have gone to countless tech conferences over the past couple of decades, but I had never seen an African American woman deliver a keynote to a group of...

Duration:00:13:04


Smart Hustle Report -- Wicked Good Cupcakes

1/2/2018
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Ramon Ray chats with the founders of the popular Wicked Good Cupcakes.

Duration:00:20:17


Watching Amazon: Who Stands Up to Amazon in 2018 – Apple, Facebook, Google or Anybody Else?

12/29/2017
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With this being the last Friday in 2017 we’re taking the week off from the usual weekly interview, but we’ll be back next Friday to kick off 2018. And speaking of 2018, my Watching Amazon partner John “ColderIce” Lawson and I wanted to see which company would give Amazon a run for their money in the year ahead. So we dedicated an episode to looking at the relationship Amazon has to companies like Apple, Facebook and Google, how those relationships have changed over the years, and which one...

Duration:00:14:53


Smart Hustle Report -- Dana Donofree

12/27/2017
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Smart Hustle Report -- Dana Donofree by Small Business Trends

Duration:00:16:35


Richard Busby of AWS: Amazon Web Services Provide Traditional SMBs With Many Tools to Grow

12/21/2017
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I caught up with Richard “Buzzy” Busby, Principal Solution Architect at Amazon Web Services, at Xerocon earlier this month to learn more about how traditional small businesses can use AWS to grow their businesses. Buzzy shares how a new product announce at AWS re:Invent, SageMaker, can help SMBs leverage the power of machine learning to find insights into important business areas. He also discusses how SMBs can get involved with using Amazon’s Alexa virtual assistant to connect with...

Duration:00:14:50


Smart Hustle Report -- Nicolaus Wolfrum

12/18/2017
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Ramon Ray chats with Nicolaus Wolfrum.

Duration:00:15:23


Marcus Lemonis: The Profit Isn’t About Small Business, It’s About Transformational Opportunity

12/14/2017
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One of the highlights of last week’s Xerocon event, put on by cloud accounting platform Xero, was meeting Marcus Lemonis of CNBC’s The Profit. And before he took the stage for his conference ending keynote, I had the pleasure of sitting down with him for a great conversation. Marcus shares how the impetus for the show was more social experiment than small business, how vulnerability is key to fixing people and business success, and how he won’t do business with someone, even as a customer,...

Duration:00:17:44


Smart Hustle Report -- Justin Finkelman

12/12/2017
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Ramon Ray interviews Justin Finkelman.

Duration:00:11:17


Rod Drury of Xero: Cloud-based Accounting Provides a Great AI Platform for Small Biz to Learn From

12/7/2017
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Below is an edited transcript of my conversation with Drury during Xerocon. He shared with me why cloud-based accounting provides a great platform for AI, why he wants to help turn account advisors into growth consultants for small businesses, and why it’s important for small businesses to become global exporters in order to grow.

Duration:00:10:40


Linda Lee of Facebook: 330M people connected with a small biz on Messenger for 1st time in 2017

11/30/2017
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Linda Lee, Strategic Partnerships for Facebook Messenger, shared with me insights from the study, some examples of how small businesses are incorporating Messenger chat into their interactions with customers, and how marketers are engaging prospects in Messenger to acquire customers.

Duration:00:13:57


Smart Hustle Report -- TrueMan McGee, Founder of Funky Fresh Spring Rolls

11/30/2017
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Small Business Trends Ramon Ray chats with the founder of Funky Fresh Spring Rolls TrueMan McGee.

Duration:00:26:18


Smart Hustle Report -- Brian Scudamore, Founder of 1-800-GOT-JUNK

11/28/2017
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Ramon Ray of Small Business Trends sits down with Brian Scudamore, the founder of 1-800-GOT-JUNK.

Duration:00:06:35


Smart Hustle Report -- Mitzi Perdue

11/22/2017
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This edition of Smart Hustle Report is talking family business. So we went to an expert on the topic, Mitzi Perdue. Ramon Ray and Mitzi Perdue discuss passing a family business along to the next generation.

Duration:00:23:37


Anne Marie Faiola -- From Corrections Officer to Hobby Business Owner

11/22/2017
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Ramon Ray with Small Business Trends speaks with Anne Marie Faiola on her career transformation and more.

Duration:00:19:54


Nicole Sult of Lippert Components: In 2 Years CRM Helped Double Efficiency, Grow 60% Year Over Year

11/21/2017
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Nicole Sult, Director of Customer Service for growth award winner Lippert Components, shared with me the role CRM, in particular Salesforce, played in the explosive growth the company has enjoyed over the past two years. Below is an edited transcript of our conversation. To hear the full interview see the video and the embedded SoundCloud player below.

Duration:00:05:09


Eric Bensley of Salesforce: Small Businesses Want Practicality When it Comes to AI, Not Big Concepts

11/16/2017
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Last week at Dreamforce I had the great pleasure of receiving a guided tour of the Small Business Lodge by Eric Bensley, Senior Product Director of Marketing for Salesforce, and Rekha Srivatsan, Senior Product Marketing Manager for Salesforce. There were several hundreds of people sitting in on sessions, doing one-on-one sessions with Salesforce engineers, and watching demos of different Salesforce applications. To get even more of a flavor for what small business attendees were interested...

Duration:00:06:17

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