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The Future of Work Podcast

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How To Unlock Discretionary Effort Of Your Employees

In order to go above and beyond, you must learn how to unlock the true potential of your employees. Companies that learn how to do this will stay on top. There are some companies that just seem to stand out above the rest of their competition. Why is that? Why is it that, even though there isn’t that much of a difference between one bank and another or one grocery store to another, there are a few companies that are able to go above and beyond for their customers? The answer is the...


Director Of Stanford's New Big Data Program Gives Insight Into The Gig Economy, Big Disruptions Coming In The Future Of Work, Reasons Why AI Is Not The Biggest Threat To Jobs And More

Paul Oyer is a Professor of Economics at the Stanford Graduate School of Business and director of Stanford’s new Big Data program called, Big Data, Strategic Decisions: Analysis to Action. Dr. Oyer is the author of two books published in 2014 – Everything I Ever Needed to Know About Economics I Learned from Online Dating and Roadside MBA. With big data it’s critical to know what questions to ask. Dr. Oyer says, “Intuition is less important for making the right decision but really important...


The Physical Space Is A Symbol Of Your Organization

Although most people don’t think about it this way, your organization’s physical workspace is a symbol. What does your symbol reflect to employees and outsiders? What most people don’t understand is that your organization’s physical workspace is not just about the artwork on the wall, the material of the floors, the views or whether it’s an open or closed plan. Your physical space is much more than that; it is a symbol. It is what connects the employees to the organization. It is reflective...


How The Largest University In The US Prepares Students For The Future Of Work

Cindy Parnell is the Executive Director at Arizona State University Career and Professional Development Services. At 103,000 students, ASU is the largest university in the country. Parnell’s team of 35 serves all students. Career services is a unique department in that it has multiple constituents including students and alumni. Career advisors are specialists who know and understand trends. This drives the programming and it is helping students by getting targeted information to help them...


Why We Need To Change the Way We Think About Work

The way we think about work is a little bit backwards. It’s time for us to redefine how we view work, managers and employees. If an alien were to come to earth to make some observations they would notice several things including the population of earth, the lifespan of its inhabitants and that a huge part of their lives is something called work. We spend a large part of our adult lives working, but the problem is a majority of us are working in jobs that don’t fulfill us. We are working...


Workplace Analytics: How Using Data Can Optimize Your Workforce, Change Culture, And Make You A Better Leader

Natalie McCullough is the General Manager of MyAnalytics and Workplace Analytics at Microsoft. Her experiences are broad, from years of consulting organizations of all sizes and across industries. She found her true calling – helping people manage their scarcest resource – when she became the Chief Revenue Officer at VoloMetrix, the company that pioneered the category of workplace analytics, and was later acquired by Microsoft. McCullough holds an MBA from Harvard Business School and a...


The Big Lie Organizations Tell

No one wants to work for an organization where they feel like they are not taken care of. So why is it that billions of people around the world end up stuck in these types of jobs? I think in the business world we’ve been telling a pretty good story – call it a lie if you want – but we tell millions of these every day. In an interview people ask, “What is it like to work here?” and instead of telling them the good and the bad things about the company, we build it up to be the best place to...


How To Be Great At Work: Mastering Your Own Work, Becoming A Forceful Champion, Matching Passion With Purpose And Much More

Morten Hansen is a Management Professor at the University of California Berkeley and the author of a new book, Great at Work: How Top Performers Do Less, Work Better and Achieve More. He also has a previous book titled Collaboration and co-authored a book called Great by Choice with Jim Collins. Prior to joining the I School at UC Berkeley, Hansen was professor at Harvard Business School and at INSEAD, France, where he retains a part-time role. He holds a Ph.D. in Business Administration...


The Dangers Of Relying On Data And Algorithms For Decision Making

With companies making a move towards relying on data and algorithms to make decisions, it is important to remember that there is still a human aspect that has to be considered. Many organizations are making a move towards relying on data and algorithms for their decision making, but we have to ask if this is always a good thing. The truth is, no matter how calculated and precise these programs may seem, there is still a human programming the algorithms and there is plenty of room for...


The Future Of Work & Security: Smart Buildings, Using Technology To Attract The Next Generation Of Workers And Dealing With Threats

Tracy Reinhold is currently the Chief Security Officer at Fannie Mae, a role he has held since 2015. Prior to working for Fannie Mae, Tracy spent 22+ years working for the FBI, first in the Intelligence Program in areas such as counter-terrorism and national security, and then as an FBI career agent. With between 10,000 to 12,000 employees, the Federal National Mortgage Association (FNMA), commonly known as Fannie Mae, is a United States government-sponsored enterprise and, since 1968, a...


Why Your Organization Should Stop Trying to Be Like Google

Companies like Google, Netflix and Facebook have great perks and workspaces, but just trying to copy and paste their ideas into your company will not get you very far. There has been a lot of talk over the past few years about the unique and impressive things that companies like Google, Netflix and Facebook have implemented. These companies have some great employee perks such as free food, massages, work flexibility and unlimited sick days. They have fun and exciting workspaces that include...


Cisco's Chief People Officer Returns To Discuss The Importance Of Being Hungry To Learn, How We Can Foster Risk Taking, And How Cisco Is Creating Killer Employee Experiences

Francine Katsoudas is the Senior Vice President and Chief People Officer of Cisco. She plays a major role in the company's overall performance, leading organizational strategy, promoting operational effectiveness, and elevating team performance through innovative leadership. A 20-year veteran of Cisco, Katsoudas has extensive experience leading organizational transformations. Prior to her current role, she was the HR leader and business partner to the Engineering leadership team helping...


Technology Alone Is Not Enough To Change The World

It is quite common for people to worry about technological advances such as AI, Automation and self-driving cars. And while these changes are coming, it won’t happen overnight. The impacts of technology are all around us. You don’t have to go far to hear a conversation about how technology is shaping the future of work and the way that we live. You can see it on television, you can read it in the newspaper or in online blogs, you can hear it on the radio--it really is all around us. The...


The Transformation of Weight Watchers: How They Are Investing in Employee Experience, Updating Their Brand and Fostering a Sense of Community Inside and Outside of Their Company

Kimberly Samon is the Chief Human Resources Officer at Weight Watchers. She has more than 20 years of HR experience in the Retail industry. Previously Samon was at KSL Advisory Services, a private Corporate Strategy and Human Resources Consulting firm providing expertise to companies on all facets of their business. Before assuming that position, she held top HR and Strategy executive roles with Simmons Bedding Company, Frito-Lay, HQ Global Workplaces, Lacerte Technologies, and Kinko’s (now...


How Science Fiction Can Show Us the Future of Work

Want to get a visual of what our future may look like? The best thing to do may be to grab a sci-fi book off of the shelf. Over the years there has been a multitude of great science fiction books and movies that have been released. Authors like H.G. Wells, George Orwell, Philip Dick and Orson Scott have created fantastic futuristic worlds for us to think about. Movies such as The Matrix, Avatar, Interstellar and Total Recall have been very popular entertainment. But what is the role of...


The Psychology Of Work: How Loss Aversion Can Be Applied In The Workplace, How To Drive Behavioral Change, And Influence VS. Free Will

Jordan Birnbaum is the VP and Chief Behavioral Economist at ADP. In his role, he is responsible for the integration of behavioral economics into software design and marketing communications of new talent-based products. Birnbaum has more than 20 years experience as a start-up specialist and entrepreneur, as a Founder / Senior Vice President at Juno Online Services and Founder / CEO of The Vanguard, Los Angeles. He holds a BS from Cornell University and a Master’s degree in I/O Psychology...


Why Diversity And Inclusion Matter, The Difference Between The Two And How You Can Start Building A Diverse And Inclusive Company Today

Celeste Warren is the Vice President of Human Resources and Global Diversity and Inclusion, Center of Excellence at Merck. In this dual role, she has responsibility for the strategic and operational Human Resources support of Merck's Global Legal, Compliance, Communications, Population Health, Patient Health and Global Public Policy Organizations. She is also responsible for working with Merck’s global leaders to advance and embed diversity and inclusion as a strategic approach to...


The Future Of Work Is Employee Experience

A study about satisfaction carried out by a professor of psychology gives us something to think about in the workplace. Tom Gilovich, a professor of psychology at Cornell University, did a study along with some members of his team to find out how levels of satisfaction are affected by spending money on experiences versus spending money on physical things. Gilovich and his team found that people who spend money on physical things such as phones, computers, houses or cars tend to have a...


The Power of Moments to Create Amazing Employee Experiences

Chip Heath, PhD. is the Professor of Organizational Behavior in the Stanford Graduate School of Business. He is also the co-author (along with his brother, Dan) of Made to Stick: Why Some Ideas Survive and Others Die and a new book, The Power of Moments: Why Certain Experiences Have Extraordinary Impact. The Power of Moments looks at defining moments. Defining moments are those that stand out in the flow of experiences. In life, there are probably a half of dozen ‘moments’ that stick...


Creating A Sense Of Purpose In The Workplace

Now more than ever employees are looking for a sense of purpose and meaning in their work. But where does that purpose come from--the worker or the organization? There is a story about President Kennedy visiting to NASA in the 1960s. While he was visiting he was walking down a hallway and saw a man who was carrying a broom and a bucket and Kennedy asked the man what he did at NASA. The man, who was a janitor at Nasa, replied, “Sir, I help put a man on the moon”. That story has been told...


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