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Episodes

080 ~ Non-Profit Program Management 2017

10/20/2017
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Again this year, I ran the Father / Son Service Program at the Sacred Heart Apostolic School in Indiana How did it all begin? In July, I contacted the the Rector of the High School, Fr. Timothy Walsh, to ask about the Father / Son Weekend and if the Service Program was going to be part of it. Since the program was such a success last year, I assumed it would, but didn’t want to make that assumption. The dads and the students all enjoyed the time together as well as the physical work...

Duration: 00:12:16


079 ~ Does Acknowledgment Pay Off

10/13/2017
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Over the life of the Production Line podcast there have been several occasions where I have mentioned the concept of the Power of Acknowledgment. But does this payoff in the market place? Keywords: #IWorkForGM; Production Line, Leadership, Management; Whole Foods Market; Art of Grateful Leadership; Center for Grateful Leadership; IIL; Process Improvement

Duration: 00:09:42


078 ~ Delivery of a Consistent Experience is Most Important

10/6/2017
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Topic of today’s podcast Delivering a consistent quality product to your customer requires a solid process I say this at the beginning of each and every podcast Now, I’m not the only one There is a blog that talks directly about this topic The blog comes from the Genesys company and can be found at: http://blog.genesys.com/consistency-is-key-to-customer-experience-excellence/ The name of the post is: “Consistency Is Key to Customer Experience Excellence” And it’s dated October 3,...

Duration: 00:06:21


077 ~ Processes in Your Organization

9/29/2017
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Over the last couple episodes, I have walked you through the processes I found while on vacation. I told of Horse farms, hotels, a cavern tour and the Jack Daniels Distillery So what does this leave you in your business or organization? Do you have solid processes and systems in place? Do you have any systems in place? Let's get back to working on your business. Keywords: #IWorkForGM; Production Line; Process Improvement; Management; Leadership; Processes; Systems; Taylor Made...

Duration: 00:08:30


076 ~ A process Filled Vacation - Part 2

9/22/2017
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Are you process aware? Not only within your organization, but when you are out and about? Today, I want you to begin becoming more process aware. As an example Let me tell you more about my vacation... Now, what do you notice when you are on vacation? Everything is novel to you so you begin to notice everything My wife and I recently went on vacation Driving to Louisville, KY Then to Nashville, TN Then to Chattanooga, TN Our Ultimate destination was to Columbus, GA and Fort...

Duration: 00:05:57


075 ~ A Process Filled Vacation

9/15/2017
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Are you process aware? Not only within your organization, but when you are out and about? Today, I want you to begin becoming more process aware. Let me tell you about my vacation... What do you notice when you are on vacation? Everything is novel to you so you begin to notice everything We recently went on a vacation Driving to Louisville, KY Then to Nashville, KY Then to Chattanooga, TN Our Ultimate destination was to Columbus, GA and Fort Benning. Then we drove home with a...

Duration: 00:09:45


074 ~ Processes at Taylor Made Farm

9/8/2017
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What do you notice when you are on vacation? Everything is novel to you so you begin to notice everything We recently went on a vacation Driving to Louisville, KY Then to Nashville, KY Then to Chattanooga, TN Our Ultimate Destination was Columbus, GA and Fort Benning On the way back we drove to Lexington, KY and stayed with friends While there I got the chance to visit place a place that was a testament to processes, procedures and satisfied customers Taylor Made Farm Keywords:...

Duration: 00:10:39


073 ~ One Year Annivesary of the Production Line

9/1/2017
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You’re listening to the Production Line I’m your host, Jim Trela Can you believe that the The Production Line has been on the air for a year now? This is our 73rd installment, each going every week. We haven’t missed one yet Now it's your turn to give me your feedback for the second year Keywords: #IWorkForGM; Production Line; Jim Trela; Management; Leadership; Anniversary;

Duration: 00:03:22


072 ~ Fixing Process Problems in Your Business

8/25/2017
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I’ve said this before The best ideas will come from the people doing the job. In the last episode, I talked about the art of listening And how it is a skill that needs to be practiced If management has this skill, they will have an easier time when problems arise Especially systemic or procedural problems When something is not going well in a process or procedure It is important to go to the people that know the process the best The people doing the job. Keywords:...

Duration: 00:06:43


071 ~ Listening - The Art of Management

8/18/2017
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Do you listen? I mean really Do you listen? The other day, I was speaking with a good friend Actually, it was my wife After being married for 29 years, I think you can imagine that we can pretty much finish each other’s sentences But, then I learned that you still have to listen I learned that when your emotions are running hot, you have to listen more than anticipate Because sometimes you anticipate incorrectly We were talking and she asked me a question: Now, I’ve answered...

Duration: 00:09:31


070 ~ Medicine for the Entrepreneurial Seizure

8/11/2017
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In this episode we will discuss the Entrepreneurial Seizure How to think logically when it strikes you An example of the entrepreneurial seizure in a young adult How you can help avoid some of the pitfalls when you start your own business. And it all begins with an excerpt from one of my favorite books: The E Myth Revisited - Why Most Businesses Don’t Work and What To Do About It By Michael E. Gerber KEYWORDS: #IWORKFORGM; Production Line; Business; Management; Leadership;...

Duration: 00:14:01


069 ~ Influencing Without Authority - More Techniques

8/4/2017
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Today we continue our discussion on Influencing Without Authority A situation we all have to be able to handle, no matter what our role. There are many techniques that can be used to help influence without authority. The last podcast described using Transparency to get collaboration Today we will go through more techniques including: Relational Influence Walk into a meeting with a Recommendation in hand Have a Plan Set Expectations Let The other person think it is their...

Duration: 00:17:14


068 ~ Influencing Without Authority - Relationships

7/28/2017
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This is a second podcast on the topic of Influencing Without Authority A situation we all have to be able to handle, no matter what your role. There are many ways to influence when you do not have the authority to do so. Many times, the situation is one in which you are looking for things to go your way to sway an anticipated decision in your direction. This is more than just trying to make a sale It has to do with getting people that you have no authority over to do the things...

Duration: 00:08:04


067 ~ Dr Kerzner and the Power of Acknowledgment

7/21/2017
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In this episode Dr. Kerzner speaks directly about the importance of the Power of Acknowledgment when needing to influence without authority We all have times when we need to get things done when they are not directly within our sphere of authority There are many ways to do it, one of which is to use the Power of Acknowledgment. Dr. Kerzner understands the true power here and has many stories. Let’s listen in... Here’s the second installment of my interview with Dr. Kerzner: KEYWORDS:...

Duration: 00:14:47


066 ~ The Power of Correction and Trust

7/14/2017
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Today, we’re going to continue our discussion about the management technique of “criticism” Or Constructive Criticism Is it effective? If you remember our last episode, it was noted that when someone is criticized the first thing they do is become defensive Give reasons for their work and why they performed the way they did How can we change our perspective on employee correction and make it more effective? The keys are Clear Expectations, Integrity, and Trust KEYWORDS:...

Duration: 00:10:20


065 ~ The Power of Criticism

7/7/2017
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Today, we’re going to talk about the management technique of “criticism” Or Constructive Criticism Is it effective? Does it work as well as you think it does? What is the purpose of criticism? KEYWORDS: Production; Line; Criticism; Leadership; Management; Business; #IWorkForGM

Duration: 00:06:56


064 ~ Are You Listening

6/30/2017
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Today I have one of the first installments from an interview I held with Dr. Harold Kerzner Dr. Harold Kerzner has a doctorate, masters of science in Engineering and an MBA. He is a Senior Executive Director with the International Institute for Learning. Dr. Kerzner is a globally recognized expert in the areas of project, program and portfolio management and strategic planning. He’s a prolific speaker, and is the author of over 60 text books including Project Management: A Systems...

Duration: 00:10:37


063 ~ Employee Correction

6/23/2017
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Today we are going to talk about a touchy subject: How do you correct an employee that is performing a task wrong Or Heading in the wrong direction behaviourally? There are many different philosophies on how to do this: Discipline Positive reinforcement Ignore it and hope it goes away (yes, some people think this will work) The Performance Improvement Plan or PIP Encouragement Constructive Criticism The criticism Sandwich Moving to another position within the company And so...

Duration: 00:10:05


062 ~ Leadership Qualities

6/16/2017
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In the last episode, I asked the question: Do good technicians make good managers, or leaders In my opinion, There are very few technicians that can transition to being a manager Unless they slow down on their technical route and begin learning the ways of leadership Leaders need to grow in the skillset too. What are the qualities of a great leader? Keywords: production, line, leadership, qualities, Harold, Kerzner, Center, Grateful, process, improvement, Trela, qualities,...

Duration: 00:06:51


061 ~ Management Question - Who to Promote

6/9/2017
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Today we’re going to talk about promoting good people Or not promoting them The first question is: Do good technical people make good managers? In other words, Does a good sales person make a good sales manager? Does a good Data Analyst make a good Data Analytics Manager? Does a good hockey player make a good coach / General manager? KEYWORDS: Production; Line; Management; leadership; development; business; process; improvement; promotion; wayne; gretzky; hockey;

Duration: 00:09:12

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