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UIE Brain Sparks

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UIE's latest insights on the world of design

UIE's latest insights on the world of design
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United States

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UIE's latest insights on the world of design

Language:

English


Episodes

Jeff Gothelf & Josh Seiden's "Sense & Respond"

10/4/2017
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Traditional marketing and communications often take the form of a one-way conversation. Things are put out into the market and it generally ends there. With the emergence of social media, a two-way conversation has also emerged. It leads to the opportunity for companies to sense what is happening in the market and respond to it. Jeff Gothelf and Josh Seiden previously co-authored the book Lean UX and in their latest, Sense & Respond, they investigate how companies can foster that two-way...

Duration: 00:21:25


The Tension of Art and Science When Communicating Complex User Research

9/28/2017
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Art versus Science is the quintessential Left Brain/Right Brain cage match. But in reality, math factors into great works of art as much as developing a treatment plan for a patient could be considered the doctor's design. Andrew Shipe is a developer at MEDITECH, a company that makes Health Records software. Through his research he found that medicine can sometimes be as much art as science, a fact that was getting lost in the cold, analytical research data. He discovered that telling...

Duration: 00:22:33


More Human than Human?: Designing a Conversational UI

9/20/2017
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You can draw a direct line in the UX family tree from User Experience Design back to Human Computer Interaction. What if we could make the “computer” aspect of that interaction, feel less like a machine, and more like a human? Robert Sens, the Lead Product Designer of the restaurant reservation app, Reserve, sought to create a conversational user interface to help users get seated at restaurants. They settled on implementing a chatbot to simulate the interaction of speaking to a...

Duration: 00:21:12


About Face: How About.com Changed its Design Process and became Dotdash

9/7/2017
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According to Heraclitus, the only thing that remains constant is change. The internet itself has evolved exponentially over a relatively short amount of time. Few relics from the early days of the web remain, and those that have, have been forced to change. Adam McClean is the SVP of Product at Dotdash. Dotdash was once About.com. The very same About.com that has been around for 21 years. Adam and his team were increasingly aware that the landscape around them was changing, and that they...

Duration: 00:25:04


Brett Harned’s “Project Management for Humans”

8/23/2017
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Project management encompasses an important set of skills, such as communication, planning, and forecasting. But does someone need the title of project manager to actually do the work? In Brett Harned’s book Project Management for Humans, he makes the argument that project management is always needed on projects but the role itself is less important. You should focus on the skills in order to manage projects well. In this podcast, Brett shares some of the highlights from his book. Our...

Duration: 00:16:35


Systems and Stages: Building a Design System and a Systems Team

8/11/2017
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Design systems can organize and clarify a team’s design practice. Made of patterns and component libraries, they add a level of cohesion across designs. This, of course, can only occur once you have a design system in place. So how do you build one in the first place? Nick Stamas, the Creative Lead on the Business Products Team at WeWork, set out to do just that. He surveyed WeWork’s existing designs, noting inconsistencies, and pitched the idea of a design system to help streamline the...

Duration: 00:19:45


Narrative Virality: Changing Course from a Simple Story

8/3/2017
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Storytelling is an essential form of human communication. You likely have a favorite story, and it’s probably something really memorable. The more that story is told and retold, the further it travels and the more influence it gains. A good story can be infectious. Stories can also come from unexpected places. LaiYee Ho is the Head of Research at Wink and joins us for this episode. Early in Wink’s research practice one story in particular resonated with the team that was uncovered during...

Duration: 00:23:59


Kevin Hoffman's "Meeting Design for Managers, Makers, and Everyone"

7/28/2017
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There's a stigma surrounding meetings. They're often seen as unproductive wastes of time. But in Kevin Hoffman's view, meetings are actually a design problem. In his upcoming book, Meeting Design for Managers, Makers, and Everyone, Kevin lays out strategies to make meetings better for all those involved, making them gateways to success. In this podcast, Adam Churchill and Jared Spool discuss some of the highlights from Kevin's book.

Duration: 00:15:46


Empathy as a Service: Applying Service Design to the Homelessness Issue

7/20/2017
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Empathy. It’s an unavoidable word in the world of user experience design. Too often it is applied to designs in too narrow a fashion. Your empathy should come from the problem your design is solving, not measured in the level of frustration or delight experienced with your design. Ariel Kennan is the Director of Design and Product at the New York City Mayor's Office for Economic Opportunity. She has been working on the HOME-STAT initiative which is an effort of the City of New York to...

Duration: 00:25:05


Getting a Clue: Journey Mapping and the Rashomon Effect

6/23/2017
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We often talk in terms of silos in organizations, where information isn’t readily shared and communication leaves something to be desired. Another way to think of a team who is heads-down working on the overall journey is to imagine swim lanes. Each department is so focused on their own part of the experience that they might not be fully aware of each step a user has to go through to complete the journey. In this episode, Conor Ward, Head of UX and Design at Centrica & British Gas, tells a...

Duration: 00:19:33


Sticky Situations and Unexpected Solutions — Lean UX Outside the Lab

6/8/2017
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Sometimes, the world of user experience design requires creative solutions. There are numerous methodologies and an even greater number of myths about where and when they are supposed to be used. Lean UX is one such process that is associated mostly with startups and very early stage projects. But what if you were to apply Lean UX to an existing site? And what if that site was a multinational industry-leader with millions of users? In this episode of the UIE Podcast, Austin Knight, Senior UX...

Duration: 00:18:38


The UIE Podcast #7: Spirits, Claws, and Analytics — A study in superstition and science

5/15/2017
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Much like superstition, something that is believed to be an important metric may not apply to the reality of your product or service’s experience. Understanding the behavior of your users, introducing some science, is what leads to greater context and insight. In this episode of the UIE Podcast, Chris Callaghan of McCann UK talks about his experience of joining a team and seeing the superstition first hand: A roomful of folks attempting to derive meaning from numbers, but having the same...

Duration: 00:19:02


The UIE Podcast #6: Redesigning an Enterprise App to Battle the Clutter Tax

4/5/2017
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If we keep adding functionality, we start to clutter our enterprise application’s design. That clutter can create a substantial burden on the user while obscuring the functionality we want them to use. In this episode of the UIE Podcast, Amanda Linden talks about her challenge of fighting back clutter in Asana’s design. Hagan Rivers talks about her techniques for helping enterprise app teams deal with the issue of clutter.

Duration: 00:19:19


UIE Podcasts: Redesigning an Enterprise App to Battle the Clutter Tax

3/9/2017
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If we keep adding functionality, we start to clutter our enterprise application’s design. That clutter can create a substantial burden on the user while obscuring the functionality we want them to use.

Duration: 00:15:07


The Right Way to Train the Wrong Way to Research – UI Conference Podcast

8/12/2016
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When we’re training teams on our design methods, what we perceive as ‘proper’ may in fact become a hinderance. Our dogmatic approach to our processes may prevent people from ever employing the techniques. Is it better to do it the right way, or to teach a wrong way that will get the job done?

Duration: 00:01:59


Amy Jo Kim – Turbocharge Your Product Design with Game Thinking Live!

7/6/2016
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You’ve got a groundbreakingly innovative product idea, and you’ve assembled a crack team of designers. You know exactly what you want to do, but you’re unsure of how to do it. Without a framework to drive your product development, it’s Game Over.

Duration: 00:46:33


Chris Risdon – Shaping Behavior, by Design Live!

6/30/2016
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Mobile, ambient technology, and connected devices are about mediating people’s behavior in their environments. Uncovering the whys and hows that drive behavior takes empathy, hours of observation, and masterful prototyping skills. You’ll succeed when you make, test, iterate, and learn.

Duration: 00:48:58


Marc Rettig – Change the Story—and the Conversation Live!

6/16/2016
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Design leaders are unsung revolutionaries. They’re often at the forefront of culture change, advocating for a new conversation about creativity and quality. The old one involved meetings, presentations, and top-down mandates, and little to no input from customers.

Duration: 00:48:40


Dan Saffer – Practical Creativity Live!

6/10/2016
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Creativity isn’t just about expressing yourself. It’s also about solving problems by putting disparate pieces together to form a new, unique whole. Practical Creativity fuels the everyday work and once-in-a-lifetime breakthroughs of designers, engineers, and scientists.

Duration: 00:49:47


Hagan Rivers – Crushing Enterprise App Navigation Issues Live!

6/1/2016
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The only job of application navigation is to get users to the right screen. Ideally, all of your users should find what they need in 10 seconds or less, and with only a few clicks. But many enterprise app navigation systems fall short. If you’re facing a much-needed nav overhaul and don’t know where to start, it can be overwhelming.

Duration: 00:55:36

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