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Voxpro Studios

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The world’s most innovative and exciting companies have all got one thing in common – world-class customer experience. This podcast series by Voxpro Studios finds out exactly how they do it. This series will feature rare interviews with titans of customer experience in the tech world.

The world’s most innovative and exciting companies have all got one thing in common – world-class customer experience. This podcast series by Voxpro Studios finds out exactly how they do it. This series will feature rare interviews with titans of customer experience in the tech world.
More Information

Location:

Ireland

Description:

The world’s most innovative and exciting companies have all got one thing in common – world-class customer experience. This podcast series by Voxpro Studios finds out exactly how they do it. This series will feature rare interviews with titans of customer experience in the tech world.

Twitter:

@voxprogroup

Language:

English

Contact:

00353872394054


Episodes

Vivino - Chad Boonsupa, Global VP of Customer Experience

12/10/2017
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How will you and your team handle the 'perfect storm'? Can small startups have the same world-class customer experience as a Fortune 500 company? What are the only three metrics you need to measure? This Disney-trained CX leader, who compares his job to a Broadway production, has the answers.

Duration: 00:28:35


Strava - Mark Gainey, Co-founder & Chairman

11/27/2017
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Big data is rocket fuel for customer experience. Strava is the social networking app for tens of millions of athletes, and the data collected from their wearables and devices allows the company to provide them with a world-class experience. In this episode, Stava's co-founder Mark Gainey explains how.

Duration: 00:21:38


Peter Ryan - Ryan Strategic Advisory

11/22/2017
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Are you ready to roll out Bots? Should you be considering video chat as a channel? How can CX leads do more for customers with less budget? Influential industry analyst Peter Ryan gives his expert analysis on these key topics, and a lot more.

Duration: 00:18:50


Asana - Brian Boroff, Head of Customer Success, Services and User Operations

11/12/2017
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Brian Boroff left Apple to build the customer experience operations of Asana – a fast-growing SaaS company with a product that helps teams work more effectively. In this interview, he talks about the central role of CS in SaaS, how to build highly effective user profiles, the curse of ‘tool fatigue’, and what’s next for CX.

Duration: 00:35:34


GoFundMe - Morgan Wood, Head of Customer Happiness

10/29/2017
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Rapid response time is the holy grail of Customer Experience. Not only do customers have a higher opinion of companies that respond to them quickly, they also spend more money with them. In this episode, Morgan Wood of GoFundMe describes that company's 5-minute response time policy, and the training and ergonomics required to achieve it.

Duration: 00:22:26


Spotify - Chug Abramowitz, VP of Customer Support and Social Media

10/14/2017
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Spotify has two hundred million customers - and counting. The company's Head of CS has developed a strategy that he claims keeps 99% of them happy. In this episode, he explains how.

Duration: 00:29:18


Nest Labs - John Moses, Head of Customer Support

10/14/2017
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John Moses is one of the true visionaries of Customer Experience. John is Head of Customer Support at Nest Labs, the market leader in home automation. In this episode he talks about: John speaks with incredible passion and insight. If you've got customers, you've got to hear this interview.

Duration: 00:45:18


Voxpro Studios - Trailer

10/8/2017
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What separates the worlds most successful companies from all the rest? World-class Customer Experience. This brand new podcast series from Voxpro Studios brings you rare interviews and insights from Masters of CX. Check out this trailer for a taste of what's to come. You'll hear insightful soundbytes from John Moses of Nest Labs, Chug Abmramowitz of Spotify and Morgan Wood of Gofundme. For the full interviews, subscribe!!

Duration: 00:02:33