Customer Service as UX - How NOT to Alienate Your Customers
We speak with Kelly Wolske, Senior Trainer at Zappos.com on how corporate culture can influence user support, and how customer service is an integral piece of UX (user experience).
Monetizing Your Blog
We interview successful beauty blogger Miranda Mendoza from SlashedBeauty.com on how to monetize a blog. Topics include network advertising, affiliate programs, brand-sponsored posts, and best practices for producing attractive content.