Broker Daily Podcast Network

In this latest episode of Business Accelerator, co-hosts Alex Whitlock and Jason Back unpack what it really takes to build a $100 million mortgage broking business in today’s market. They explore how this once-elite milestone has evolved, what it means now, and the key shifts brokers need to make to reach and sustain that level of performance. Whitlock and Back break down the mindset, systems, and strategy behind scaling successfully, revealing why the smartest brokers focus on structure, clarity, and profitability – not just volume. From building the right support team to understanding the true financial realities of growth, they share hard-won lessons for brokers who want to go big without burning out. Tune in for a practical conversation on designing a business that grows, performs, and stays profitable at scale.

AI is revolutionising Australia’s mortgage broking industry, giving brokers a secret edge to win clients, save time, and outpace the competition. In this episode of Finance Specialist, host Jack Campbell and marketing coach Adam Franklin from Blue Wire Media discuss how brokers can use AI to streamline marketing and boost productivity. At the recent Broker Innovation Summit, Franklin outlined how AI can act as a broker’s “second brain,” helping create content, manage communications, and identify new opportunities, while freeing time for client work. He encouraged brokers to start small, feeding AI key business and client details, and to add their personal touch once AI has produced the foundation. Some brokers are already seeing results, with one Queensland broker reportedly halving deal times and reviving dormant leads through AI-driven automation. Looking ahead, Franklin expects voice AI to further transform how brokers communicate and operate. His upcoming masterclass, AI Edge, will give brokers hands-on skills to integrate AI tools into their daily workflows and marketing strategies.

In this latest episode of Broker Daily Uncut, hosts Alex Whitlock and Eva Loisance unpack how shifting bank policies and market momentum are reshaping opportunities for brokers and borrowers alike. The pair highlight growing flexibility from lenders, with banks now more open to self-employed clients and taking a softer stance on HECS debt – a move that’s expanding borrowing capacity for younger buyers. Co-host Loisance, principal at Finni Mortgages, points to renewed demand for self-managed super fund (SMSF) lending, noting lenders such as Pepper are now offering 90 per cent loans with no LMI, a stark shift from the rigid rules of the past. On the ground, both hosts report markets in Melbourne and Sydney running hot, with homes routinely selling above their price guide. But as valuations lag behind rising prices, buyers, particularly first-timers, are feeling the pinch when appraisals fall short. The episode also explores competitive owner-occupied lending, where fixed rates as low as 4.7 per cent are fuelling strong activity and enticing new borrowers. Their key message for brokers: stay alert to evolving credit policies and educate clients on emerging products like SMSF loans.

In this latest episode of Business Accelerator, host Alex Whitlock and co-host Jason Back urged business owners to move from a reactive business to one built “by design”. This involves deeply understanding your numbers, consciously choosing what and who you say “yes” and “no” to, and focusing your efforts on your strengths and most profitable activities to directly influence your bottom line. The podcast focuses on strategies for mortgage brokers to build a more profitable business by design, moving beyond just writing more loans to earn more.

While a decision by the Reserve Bank of Australia (RBA) to hold the cash rate might seem like a signal for brokers to pause, this latest episode of Finance Specialist says it’s actually a prime time for action. Host Jack Campbell and co-host Trent Carter noted that a sustained period of stability forces lenders to become more competitive to win business. A broker’s value extends far beyond just securing the lowest rate. For business clients especially, the “whole picture” is critical. A rate hold is not a cue for complacency. It’s an opportunity to engage clients, highlight the competitive lending landscape, and provide valuable, proactive advice that secures their financial health.

In this latest episode of Broker Daily Uncut, the panel discusses the immediate implications of the RBA cash rate hold. The key takeaway for brokers is not to let it go to waste, and get out there and engage with clients proactively. Co-host Eva Loisance, principal at Finni Mortgages, is at the coalface. She confirmed that refinancing activity has been intense and ongoing. The discussion highlights a competitive landscape where lenders are offering sharp rates and cash rebates to attract new business. However, the brokers stressed that their value extends beyond just price.

Brokers often struggle with productivity, leading to long hours and unsatisfactory returns. A central issue is the high number of “hours on file”, which can range from 7–9 hours for simple files to over 20 hours for complex ones. This was the topic of discussion in this latest episode of Business Accelerator. Host Alex Whitlock and co-host Jason Back provided a framework to help brokers become more productive and efficient. Also touched on was the standard commission model, which doesn’t always align with the effort required, especially for small or complex loans.

Following the recent Broker Innovation Summit, this special episode of Broker Daily Spotlight highlights the real-world impact of open banking. The discussion features NextGen’s head of broker partnerships, Renee Blethyn, and an early adopter of the technology, Nicole Cannon, CEO of Pink Finance. Here, the team unpacks NextGen’s Frollo for Brokers platform, a free service that allows brokers to securely collect client financial data via open banking. The consensus is clear: open banking is no longer a future concept, but a present-day tool that enhances security, boosts efficiency, and strengthens the trusted relationship between brokers and their clients.

A recent surge in mortgage brokers diversifying into the commercial and SME lending space was a central theme at industry events like the SME Bootcamp and Broker Innovation Summit. In this latest episode of Finance Specialist, host Jack Campbell and co-host Trent Carter note that 2025 has been a significant year for broker diversification. This trend is partly driven by a cooling residential property market, prompting brokers to seek new revenue streams by serving the needs of their self-employed clients. However, a significant challenge remains: a widespread lack of confidence. Carter observes that while about a third of mortgage brokers now introduce commercial deals, many only complete one or two per year. With record broker engagement, heavy tech investment, and a collaborative lender landscape, there has never been a better time for brokers to confidently step into the commercial lending space.

In this special episode of Broker Daily Uncut, host Jack Campbell recorded live from the Broker Innovation Summit in Melbourne. Partners of the event and prominent figures in the industry detailed their experience at the summit and gave some perspective on industry insights and broker discussions. Curiosity was a key theme of the day. Brokers want to learn and ensure their operations are as efficient as possible, often leveraging tech to do so.

In this latest episode of Broker Daily Uncut, host Alex Whitlock is joined by Sebastian Watkins, CEO and co-founder of Aussie Home Loans. Here, Watkins outlined a bold new vision to transform the iconic mortgage broking brand into a comprehensive platform for the entire property journey. Faced with a mature broking market where differentiation is key, Aussie is moving beyond finance to disrupt the traditionally fragmented process of buying a home. Watkins identified the core problem: customers currently juggle multiple relationships with portals, brokers, conveyancers, and real estate agents, leading to a disjointed experience.

In a strengthening market, brokers might expect the phones to be ringing off the hook. But as discussed in this latest episode of Business Accelerator, a surge in market positivity doesn’t always translate to a flood of qualified clients. The key to efficient growth lies in understanding the crucial difference between a lead and a prospect. According to Broker Essentials’ founder and director, Jason Back, this distinction is fundamental. Many brokers think they have a lead-generation problem when they actually have a conversion problem. Ultimately, generating interest is one skill – converting that interest into settled loans is another. By focusing on transforming leads into qualified prospects through early and effective vetting, brokers can save time, increase conversion rates, and fast-track their business growth.

For too long, commercial lending has been the “poor second cousin” to the residential mortgage space. While home loan brokers have benefited from decades of digital investment, many commercial brokers still operate with outdated tools. In this episode of Finance Specialist, host Jack Campbell is joined by a special guest – Citoplus co-founder Graham Strain. Here, the team discusses the advancements in tech transforming commercial lending. For brokers looking to thrive in the evolving commercial lending landscape, embracing technology is no longer an option – it’s a necessity to deliver the speed, efficiency, and expert advice that modern business clients demand.

The private credit sector is facing increased scrutiny from the Australian Securities and Investments Commission (ASIC), which has announced a planned crackdown on what it describes as an inconsistent and high-risk industry. This was a key point of discussion in this week’s episode of Broker Daily Uncut. Host Jack Campbell and co-hosts Alex Whitlock and Eva Loisance discussed the looming regulatory action. ASIC’s plans include releasing a series of reports and new guidance over the next few months, aiming to bring consistency and protect consumers from predatory practices.

In this latest episode of Business Accelerator, host Alex Whitlock and co-host Jason Back unpack a brokers’ most powerful tool – trust. As products become commoditised, clients choose brokers based on trust, not just rates. It’s an asset that’s hard to earn and yet easy to lose through poor communication or inconsistency. In an age of information overload, trust is the true scarcity. Clients don’t need more data – they need judgement, integrity, and an advocate. Focus on flawless communication and authentic social proof to build the asset that will truly set you apart.

In a mortgage broking industry where speed and service are paramount, lenders are constantly vying for broker attention. For Bankwest, the strategy isn’t about fleeting price wars – it’s a long game built on deep-rooted partnerships, significant technological investment, and an unwavering commitment to the broker channel. In this episode of Broker Daily Spotlight, Ian Rakhit, general manager, home buying distribution at Bankwest, outlined how a lender with over 90 per cent of its flow coming from brokers is future-proofing its operations to meet evolving broker and customer demands. A central theme of Bankwest’s strategy is leveraging technology not just for its own efficiency, but to directly empower brokers. Rakhit highlighted the dramatic evolution from the days of faxed applications to the current frontier of AI. In a competitive market, Bankwest is betting that brokers will value a dependable, tech-enabled partnership built on three decades of trust, proving that in the game of third-party lending, relationships are just as important as rates.

The world of broking is in the midst of a seismic shift, moving at a pace unlike anything seen before. As discussed in this latest episode of Finance Specialist, host Jack Campbell and special guest Jason Back, founder and director of Broker Essentials, promote a key message for brokers: adapt and integrate, or risk being left behind. The catalyst for this conversation is the upcoming Broker Innovation Summit in Melbourne. This summit isn’t just about technology for technology’s sake – it’s a hands-on exploration of the practical tools – from AI-powered research assistants to advanced document collection systems – that are reshaping the broker’s day-to-day role.

A heated debate is brewing in the broker industry, sparked by the rising tide of AI and its potential to reshape the business development manager (BDM) proposition. In the first episode of the refreshed Broker Daily Uncut, host Jack Campbell is joined by the usual co-host Alex Whitlock, as well as the latest addition – Eva Loisance, principal at Finni Mortgages. The message to BDMs is clear: their expertise is safe for now, but the industry is changing. The most successful will be those who leverage new technology to enhance, rather than resist, the irreplaceable human touch they provide.

In the high-stakes world of broking, success is often celebrated with league tables and settlement volumes. But according to industry experts Jason Back and Alex Whitlock, the true secret to building a resilient, profitable business isn’t just found in the wins – it’s hidden in the failures. In this episode of Business Accelerator, the team dives deep into the uncomfortable but crucial topic of business failures, saying that the most successful brokers are those who learn to spot, analyse, and rectify their mistakes quickly. By learning to treat failures as valuable tuition payments, brokers can stop hiding their breakdowns and start fixing them – turning their biggest challenges into their most powerful advantages.

In a competitive market, the true mark of a successful broker isn’t just the number of loans settled – it’s the strength and depth of their client relationships. While the residential mortgage will always be vital, the most progressive brokers are discovering a powerful strategy to future-proof their businesses: strategic diversification into SME lending. This was the topic of discussion in this week’s episode of Finance Specialist. Here, co-host, Accendo Financials’ Trent Carter, noted that a broker might wait over four years for another transaction from a typical PAYG home owner. For an SME client, the next opportunity often arises within six months. Diversification into SME lending is the strategic key to building a deeper, more profitable, and future-proof brokerage.