InformData

The 2023 SHRM Annual Conference & Expo is quickly approaching, and this episode brings you valuable insights to help CRA and background screening company exhibitors maximize their ROI. Join Nick Fishman, InformData's Chief Marketing Officer and veteran conference exhibitor, as he shares expert tips on standing out, optimizing exhibits, what to avoid, and effective follow-up strategies. P.S. The advice shared in this episode can be applied to any conference, not just SHRM, so tune in for helpful tips that can be used for other events!

Our topic of discussion in this episode is Continuous Activity Monitoring, also known as CAM. InformData's CAM product revolutionizes the way employers monitor their employees for new criminal activity by doing it on a continuous basis . To dig into this product I am joined by Meghan Martinsen, Onboarding Specialist, and Chase MacDonald, Product Manager. These two are CAM experts, so listen in as they dive into they key features of this product, including how the results are actionable and how Consumer Reporting Agencies (CRAs) and background screening companies can configure unique, specific filters based on their customers' varying needs.

Arizona has been historically challenging for the background screening industry. 80% of the population resides in just 3 counties - Maricopa, Pima and Pinal - causing strain on the local courts and clerks. On top of that, there have been limited vendor options and capacity, contributing to the turnaround time delays for public records research in the past. 'The past' is key... Joining me is Caroline Monsalvatge, our Operations Manager of the Western Market, who will shed light on our successful implementation of Direct-Source Data in Arizona. She will share the remarkable improvements in turnaround times and talk about her recent court scouting trip in the state. Join us!

InformData is an 'API First' company. What does that mean? Wait... what even is an API? Greg Jones, our Chief Product Officer, joins me in this episode to dig into the basics of an API and data integration, why this technology is important in the background screening industry, and how InformData's API benefits CRAs.

In the world of background screening, with over 3,000 counties to cover nationwide, controlling costs and vast vendor management can be incredibly difficult. What if your CRA could reduce those complexities and simplify the day-to-day to focus on your business and the items that really matter? Join me and Bryan Snow, our Vice President of Strategic Business Development, to dig into InformData's Flat Pricing Solution. It's a special business model we have developed to help CRAs manage their business better - a simplified structure for greater consistency, accuracy and scalability, with a partner you can trust.

Ashtin Bush, InformData's International Solutions Manager, joined me to discuss all things international. In this episode, we dig into the intricacies of conducting international background checks, an inside look at InformData's process, and how we manage the complexity for CRAs so they can focus on delighting their customers. With international background checks on the rise, you don't want to miss this!

Today's guest is Irini Lipi, InformData's Operations Manager of our Northeast Market, back again with some new Cook County, Illinois updates. Tune in to get the inside scoop on the recent traffic index changes and how the changes are impacting InformData and our customers/CRAs, as well as an update on how things have been going recently with the additional public access terminals that were added in 2022.

Ryan Crawford, InformData's Director of Key Accounts, joined me today to introduce our Direct-Source Data enabled offering, the Massachusetts All District Court product. Listen in to hear what this product is and how it benefits CRAs and background screening companies. Spoiler alert: it is the most comprehensive background screening in the state of MA with impressive turnaround times and accuracy.

Nick Fishman is back again as host for this episode to introduce Marco Piovesan, InformData's new Chief Revenue Officer. Marco is a data/tech industry veteran with a desire to push the envelope and find innovative ways of doing things. We are so excited to see what the future holds with him on the InformData team. Tune in to learn all about Marco's experience, why InformData is a good fit for him, his definition of CRO, and 2023 objectives.

Nick Fishman introduces Greg Jones, InformData's new Chief Product Officer. With a passion for data and solving problems, Greg has years of experience in the industry and a knack for enabling businesses to scale. We are excited to have him on our team, and we are confident that Greg is the right person to take our products to the next level and help our customers solve their most challenging data problems. Listen in to learn about his experience, why he chose InformData, and the problems he is looking forward to solving.

Verifications are often headache inducing for CRAs because they're time consuming, complicated and difficult to scale... but they have to be done. One of the things that can make the process easier is advanced call center technology. InformData has spent years developing state-of-the-art technology that truly helps maximize efficiency for verifications. In this episode, Jamie Cover, our Director of Verifications, joins me to to share how it works, what it's capable of, and what really sets us apart. Are you worried that outsourcing means you have to give up control? We've got you covered.

Historically in Cook County, Illinois, there just haven't been enough public access terminals for researchers to process criminal background checks in a timely manner. This has led to abnormally high turnaround times and higher costs (compared to other data) for CRAs and background screening companies that perform background checks in Cook. Irini Lipi, Operations Manager of our North Central Market, joins me to follow up on a podcast InformData published back in May, "Less Reason to Panic When Conducting Criminal Background Checks in Cook County, Illinois". In the previous podcast, it was announced that InformData worked with the local Cook County government to nearly double the number of terminals as part of its commitment to make people-data equitably accessible to all. At the time of the podcast in May, there were just 37 terminals available. In this episode, we discuss updates on the number of terminals that are now available in Cook IL, as well as an internal update on InformData's progress, including incredible turnaround time improvements.

Diploma mills have been around for years and continue to thrive today. While some people see a fake diploma as a way to have fun and fool friends and family, others actually use them to falsify their resume and try to get jobs that require certain qualifications. This is why taking the time and care to properly vet applicants through education verification (done the right way) is so important. Nick Fishman joins this episode to discuss the impact diploma mills have on our industry and how employers can avoid being duped.

Industry experts Nick Fishman and Bill Wilder get together and take a walk down memory lane. The story they tell is an eye-opening example that illustrates that CRAs may not know how much performing verifications inhouse is really costing them and why. Do you know how much verifications are costing you? Nick didn't!

California... the word sends shivers down my spine. It's no secret several counties in California are a pain point in the background screening industry for various reasons. We want to do something about it. Join Matt Hodges, our Director of Continuous Improvement, and Wade Hudson, our Director of Operations, to hear about their recent 'Court Tours' adventure they went on that included several courts in California as well as Washoe, Nevada. You can hear all about what they did, what they observed, and what InformData plans to do about it.

80% of the population in Arizona resides in 3 counties - Maricopa, Pima and Pinal. This causes strain on the local courts and clerks. That, along with limited vendor capacity, is what has historically caused delays for public records research and the background screening industry. In this episode, we meet with Becky Ledford, Operations Manager of our Western Market, and Emily Foster, one of our Strategic Account Executives, to talk about our expanded capacity in these 3 counties... and wait until you hear about the significantly decreased turnaround times.

There is an old saying that you can't have quality, speed, and cost effectiveness all at the same time and you have to choose two. At InformData, we don't believe that. Improving processes with Lean Methodology can improve all three of those metrics, all of which are important to CRAs in the background screening industry. Our Continuous Improvement department utilizes Lean Methodology principles to minimize waste and maximize customer value. Check out our latest podcast with Matt Hodges, our Director of Continuous Improvement, to learn more about the department's functions, goals and initiatives, and the role they play in improving our client's experience.

In the background screening industry, accuracy is arguably the most important key performance indicator (KPI). At InformData, quality is not an afterthought, it is a culture that is embedded in every team and individual. Sydney Landes sat down with InformData's Director of Quality, Renae Cramphin, to discuss the Quality Department's mission, how we measure quality, and how we've been performing since the merger took place (spoiler alert...amazing!). Listen in to learn more about why InformData is a partner you can trust.

We all struggle to maximize our development opportunities after exhibiting at the SHRM conference and to optimize our return on investment (ROI). Check out InformData's latest podcast with veteran SHRM exhibitor Nick Fishman to learn how background screening companies can make the most out of their experience following the conference. How can you stand out from the other 70 CRAs that exhibited their employment background screening services?

Every CRA knows that people-data from Cook County, Illinois destroys turnaround times, costs more than other data, and is the bane of your reputation. Why? Historically there have been too few public access terminals for researchers to process criminal background checks in a timely manner and records access is not yet automatable. The 37 available terminals were just too few to handle the volume. Well, that’s changing. As part of its commitment to make people-data equitably accessible to all, InformData, together with the local Cook County government are nearly doubling the number of terminals. In the coming weeks, at least 30 additional terminals will be added and made accessible to all! Join InformData Chief Legal Officer, Vince Pascarella, Executive Vice President of Sales, Vince Brodt and Director of Operations, Wade Hudson as they discuss this exciting new development for background screening companies and CRAs.