The ROCC Pod: Royal Oak Chamber of Commerce

n this episode, we sit down with Michael Fossano from Premier Communications Group and talk about what it really means to market in a technology driven world. We start with a fun look at Mike’s life outside the office, including his passion for gardening and making homemade sauces and jams. From there, we shift into the history of Premier Communications Group, which was founded by his father in 1982 as a graphic design firm and has grown into a full service marketing communications agency. We reflect on the company’s 44 year journey and how it has evolved to serve clients across industries including automotive, healthcare, insurance, real estate, and more. Working with a wide range of industries keeps the work fresh and forces us to stay curious. We acknowledge the rapid pace of change in marketing, from the early days of websites to the rise of social media, AI, and tools like ChatGPT. While technology plays a major role, it cannot replace genuine human connection. Strong client relationships, thoughtful listening, and tailored strategies remain at the core of effective marketing. We explore how different platforms serve different purposes. Some clients benefit from Facebook or Instagram, while others in B2B spaces may see stronger results on LinkedIn. We stress the importance of understanding where an audience actually spends time and building a tactical approach around that insight. A major theme of our conversation is storytelling. We talk about how uncovering a company’s history, milestones, awards, and innovations can humanize a brand. Sharing those stories builds trust, credibility, and connection. In a world full of automation and algorithms, we remind ourselves that people want to be seen, heard, and valued. Personalized outreach and thoughtful communication stand out in ways that automated messages do not. We also touch on Premier’s deep roots in Royal Oak and long standing involvement with the Chamber of Commerce. We close with a lighter conversation about Detroit sports and lifelong memories with Mike's late dad, built around baseball. Premiere Communications Group Website: https://premiercg.com/ Mike's Email: mfossano@premierecg.com Phone Number: 248-544-7383 Address: 612 East Fourth Street, Royal Oak. Learn more about the Royal Oak Chamber of Commerce: https://www.royaloakchamber.com/ Connect with our hosts: Jon Gay from JAG in Detroit Podcasts - http://www.jagindetroit.com/ Lisa Bibbee from Century 21 Northland - http://soldbylisab.com/ Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

We open this episode by talking about how seeing ourselves on camera during COVID changed the way many of us think about how we look. We discuss how lighting, color, and cohesion play a bigger role than we realize, and how that realization often becomes the entry point into color analysis. From there, we introduce House of Colour and Dee Pineaut, who joins us to explain what color analysis actually is and where it comes from. We walk through the history of color analysis, starting with early 20th-century art theory and the Bauhaus movement, and then moving into the film industry with the rise of Technicolor. Filmmakers learned that certain colors could make actors look healthier, younger, brighter, or more sinister, and those same principles apply to everyday people. We talk about how color can either harmonize with someone’s natural undertones or fight against them, affecting how vibrant or washed out they appear. We then break down what a typical House of Colour appointment looks like. Natural daylight and an in-person experience are essential, and precision-dyed drapes are used to determine whether someone has warm or cool undertones. From there, we outline the four seasonal palettes—spring, summer, autumn, and winter—and what those seasons mean in practical terms. We discuss how finding the right colors simplifies getting dressed, helps wardrobes become more cohesive, and reduces decision fatigue in the morning. We move beyond color into style analysis, where we talk about body shape, clothing cuts, and personality. We emphasize that this process is not about changing someone’s body, but about honoring it and choosing shapes, fabrics, and details that work best for each individual. We highlight how style evolves over a lifetime and how these tools help people adapt through career changes, retirement, weight changes, and life transitions. We also cover the additional services House of Colour offers, including cosmetics, wardrobe edits, personal shopping, and online shopping resources. Dee shares her own journey into this work, explaining how her personal transformation led her to open a House of Colour studio in Royal Oak. We close by talking about client success stories, community involvement through the Royal Oak Chamber, and how listeners can get started on their own color and style journey. More: Dee's House of Colour Website: https://www.houseofcolour.com/stylists/dee-pineau-royal-oak-michigan (00:00) – Intro (01:25) – What Color Analysis Is and Where It Comes From (02:48) – Film, Technicolor, and the Psychology of Color (03:32) – What House of Colour Does (04:51) – What a Color Analysis Appointment Looks Like (06:34) – Favorite Colors vs. Best Colors (08:06) – Why In-Person Analysis Matters (09:13) – Style Analysis and Body Shapes (11:06) – Additional Services: Makeup, Wardrobes, Shopping (13:10) – Dee’s Personal Journey to House of Colour (14:27) – Client Transformations and Success Stories (15:22) – Royal Oak Chamber and Community Involvement (16:26) – How to Get Started with House of Colour Learn more about the Royal Oak Chamber of Commerce: https://www.royaloakchamber.com/ Connect with our hosts: Jon Gay from JAG in Detroit Podcasts - http://www.jagindetroit.com/ Lisa Bibbee from Century 21 Northland - http://soldbylisab.com/ Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

We sit down with Dr. Tasneem Karassi of Wellness Family Dentistry to talk about her journey into dentistry, her decision to open a startup practice in Royal Oak, and her passion for patient-centered, whole-body dental care. We start by getting to know Dr. Karassi beyond dentistry, including her long-time love of ceramics and how working with her hands outside the office helps her unwind and stay grounded. That creative background naturally connects to dentistry, a profession that blends precision, artistry, and problem-solving. We explore how and why she chose Royal Oak as both her home and the location for her practice. After working in several offices across the region, Dr. Karassi knew she wanted to build something from scratch that reflected her own vision. With encouragement from fellow local business owners and the right opportunity opening up, Wellness Family Dentistry was born. She shares how the energy, community, and vibrancy of Royal Oak made it the perfect place to plant roots and grow a practice. A major focus of our conversation is dental anxiety. We talk about why so many patients feel nervous at the dentist and how trust, communication, and time are the most important tools in overcoming that fear. Dr. Karassi explains how her office prioritizes education, visual tools, and a calm, spa-like environment to remove the mystery from dental care. From aroma therapy to noise-canceling headphones, everything is designed to make patients feel safe, heard, and unrushed. We also dive into dental insurance and affordability, including options for patients without insurance. Dr. Karassi outlines her one-time new patient special and the Wellness Family Plan, a membership model that focuses on preventive care and transparency rather than insurance limitations. One of the most impactful parts of the conversation centers on airway dentistry and sleep apnea. We discuss how sleep apnea is often underdiagnosed, how it affects the entire body, and how dentists can play a key role in identifying and treating it. Dr. Karassi explains mandibular advancement devices as a non-invasive alternative to CPAP machines and shares real-life examples of how proper diagnosis can dramatically improve patients’ quality of life. We wrap up by talking about pediatric dental care, the importance of starting children early, and how lifelong habits are formed. Dr. Karassi shares how her curiosity and conversations during a two-year gap period ultimately led her into dentistry, a profession she now uses to combine health, wellness, aesthetics, and community impact. Wellness Family Dentistry Website– https://wellnessfamilydentistry.co (00:00) Intro (00:20) Welcome to the ROCC Pod (00:49) Ceramics, Creativity, and Dentistry (01:53) Starting a Dental Practice from Scratch (04:24) Understanding and Treating Dental Anxiety (08:46) Dental Insurance, Membership Plans, and Costs (10:30) Airway Dentistry and Sleep Apnea (15:57) Pediatric Dental Care and Starting Kids Early (18:24) Finding Passion in Dentistry (20:33) Joining the Royal Oak Chamber (21:14) Fishbowl Question & Fun Wrap-Up (22:41) How to Contact Wellness Family Dentistry Learn more about the Royal Oak Chamber of Commerce: https://www.royaloakchamber.com/ Connect with our hosts: Jon Gay from JAG in Detroit Podcasts - http://www.jagindetroit.com/ Lisa Bibbee from Century 21 Northland - http://soldbylisab.com/ Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In this episode of The ROCC Pod, we sit down with Taylor Simpson, co-owner of Michigan By The Bottle, to explore the evolution of a wine-centric community experience that brings together Michigan’s top vineyards under one roof. Taylor shares how the concept began in 2012 as a blog run by two passionate wine lovers and grew into a network of tasting rooms across Southeast Michigan—including locations in Shelby Township, Royal Oak, and Auburn Hills—with a fourth coming soon to Lake Orion. We discuss what sets Michigan By The Bottle apart: a curated selection from 15 winery partners across the state, giving customers access to wines from every Michigan AVA (American Viticultural Area) without the long drive. Events are central to the experience, from wine and food pairings with winemakers to unexpected offerings like sourdough workshops and Galentine’s gatherings with permanent jewelry. It’s a place where community and curiosity intersect—where wine is the medium, but connection is the goal. Taylor also breaks down her role in the company. Alongside her brother, she acquired Michigan By The Bottle in partnership with Paul and Jeff Hamlin of Verterra Winery. They’ve modernized the business, revamped the wine club to be fully customizable, and launched member-exclusive perks—like curated trips to Leelanau Peninsula wineries. We get into Michigan’s unique wine geography, diving into how the 45th parallel and Lake Michigan’s climate make this state ideal for cool-climate varietals. Taylor explains how lake-effect snow insulates vines during harsh winters, helping Michigan produce high-quality grapes that rival well-known European regions. She even introduces us to less common varietals like Blaufränkisch and Grüner Veltliner, showcasing the diversity in Michigan’s wine scene. The episode wraps on a lighter note with Taylor’s ostrich-riding adventure in South Africa and a fun fishbowl question about naming her dream yacht—spoiler: it’d be something wine-related like Uncorked. We’re proud to spotlight Taylor and Michigan By The Bottle as a vibrant example of entrepreneurial energy and regional pride, all while raising a glass to local flavor. Learn more at https://michiganbythebottle.com/ (00:00) - Meet Taylor Simpson (01:03) - Ostrich Riding in South Africa (02:18) - Origins of Michigan By The Bottle (03:56) - Locations & Events (05:30) - Wine Clubs & Member Trips (07:21) - Michigan Winery Selection Process (08:28) - Michigan's Wine Geography Explained (10:01) - Ice Wine and Upcoming Events (10:28) - Unique Wines to Try (12:30) - Royal Oak Chamber Experience (13:20) - Fishbowl Fun: Name Your Yacht (14:28) - How to Connect with Michigan By The Bottle Learn more about the Royal Oak Chamber of Commerce: https://www.royaloakchamber.com/ Connect with our hosts: Jon Gay from JAG in Detroit Podcasts - http://www.jagindetroit.com/ Lisa Bibbee from Century 21 Northland - http://soldbylisab.com/ Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In this episode, we sit down with Tonya Jennings and Nathan Wright from Baker College (now with a mascot: The Bees!) to explore how the institution is creating new paths for education, especially for returning students, first-gen learners, and working professionals. We kick off with a look at their innovative "Return to the Hive" program, which offers institutional debt forgiveness for former students who left Baker due to unpaid balances. Half the debt is forgiven after one term, and the rest after completing a second semester. This initiative is specifically designed to remove financial barriers and re-engage students who’ve been out of the system for two years or more. We shift into how Baker supports first-generation college students through its "First-Gen Bees" program, which offers guidance and community for both students and staff who are navigating college without the benefit of a parent who’s been through the process. Tonya and Nathan emphasize the college’s “students first” culture, which drives many of their initiatives. The conversation moves to flexible programs like the new Accelerated One-Year MBA. Fully online and built for busy professionals, it allows students to move through coursework every four weeks and earn a degree in a single year. That flexibility extends to their continuing education offerings as well. Baker boasts over 1,400 non-credit courses, covering everything from trade skills like HVAC and CDL training to lifestyle topics like gardening in small spaces. The college also partners with local employers to address skill gaps, such as creating Spanish-for-manufacturing training to help teams communicate more effectively. Looking toward the future, Baker is doubling down on high-demand fields like healthcare and technology. Nursing remains a huge focus with no waitlists across campuses, and AI integration is quickly becoming a staple within programs and classrooms. The staff shares how Baker is embracing AI not as a threat but as a tool to enhance learning and career readiness, ensuring students are equipped to use it ethically and effectively. We also hear about their summer programs for middle and high schoolers, offering structured academic engagement during the break. These camps are expanding and serve as an important on-ramp for future learners. We close with a fun segment on favorite childhood books, giving the audience a peek at the personalities behind the professionals. Baker has campuses in Royal Oak, Owosso, and online. Learn more at www.baker.edu. 00:00 – Return to the Hive Debt Forgiveness 02:11 – What Makes the Program Unique 04:08 – Supporting First-Generation Students 05:17 – Accelerated One-Year MBA 06:08 – Continuing Ed & Trades Training 08:02 – Summer Camps for Youth 09:16 – Workforce Trends & AI Integration 12:26 – AI’s Role in Student Learning 12:52 – Fishbowl Question: Childhood Books 14:55 – How to Connect with Baker College Learn more about the Royal Oak Chamber of Commerce: https://www.royaloakchamber.com/ Connect with our hosts: Jon Gay from JAG in Detroit Podcasts - http://www.jagindetroit.com/ Lisa Bibbee from Century 21 Northland - http://soldbylisab.com/ Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In this episode of the ROCC Pod, we sit down with Pastor Beau McCarthy from Genesis The Church, a unique faith community based here in Royal Oak. We open by dispelling expectations—Beau’s journey began not in seminary, but in a ska band called The Insyderz, where he played bass alongside his co-pastor Nate, who played drums. Their shared roots in music and creativity eventually led them to explore spirituality more deeply, culminating in the founding of a church that embraces art, conversation, and faith. Genesis was locally formed in the early 2000s as an offshoot of Kensington Community Church in Troy. The team, mostly in their twenties at the time, wanted to establish a new kind of church in Royal Oak—one that would evolve with the community. Over the past 25 years, they’ve done just that. Inclusivity stands at the heart of Genesis’ identity. We talk with Beau about how their journey toward inclusion started with a 2010 merger with the First Baptist Church of Royal Oak, a congregation founded in 1839. He shares powerful historical examples, including the contributions of Hamlet Harris, a free African-American who helped fund the church’s original land purchase, and stories of Japanese-American and Vietnamese refugee families welcomed by the church during difficult times in American history. Beau openly discusses how Genesis has changed its posture over time, especially around LGBTQ+ inclusion. What began as a more traditional stance has shifted through reflection, repentance, and growth. Today, Genesis is committed to ensuring that every part of their space—from physical accessibility to gender-neutral bathrooms—communicates welcome. Even the way sermons are delivered, from the same level as the congregation, reflects this flat, inclusive posture. We also dive into the church’s aspiration to be a beacon—a place of light, refuge, and good deeds. Beau explains that this vision informs how they walk with each other in both suffering and joy. That idea extends into his personal life too. He and his wife are adoptive parents to two Black sons, and he shares how that experience reshaped their family’s identity and their approach to parenting. Beau wraps up by reflecting on the power of personal stories— both good and bad - and not just as anecdotes, but as guiding narratives that help individuals discover purpose and connection. Whether it’s historical stories or modern journeys, Genesis is a church that honors and grows through storytelling. For those curious about joining or learning more, the church offers a low-pressure environment and multiple ways to connect—online or in person. Website: https://www.genesisthechurch.org/ Pastor Beau's email: beau.genesisthechurch@gmail.com 00:00 - Intro and Ernie Harwell Quote 00:53 - From Ska Band to Ministry 02:35 - Founding of Genesis The Church 04:09 - The Church’s Inclusive Roots 08:44 - Evolving LGBTQ+ Posture 11:31 - Pastor Beau's Transracial Adoption and Identity 15:45 - Reconnecting with the Chamber 16:28 - How to Connect with Genesis 17:47 - Wrap-Up and Resources Learn more about the Royal Oak Chamber of Commerce: https://www.royaloakchamber.com/ Connect with our hosts: Jon Gay from JAG in Detroit Podcasts - http://www.jagindetroit.com/ Lisa Bibbee from Century 21 Northland - http://soldbylisab.com/ Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In this episode of the ROCC Pod, we sit down with Jim Komoroski of the M1 Agency for a deep dive into the often misunderstood world of Medicare and Social Security planning. Jim shares how a personal family health crisis during the pandemic exposed major blind spots in his mother-in-law's retirement planning—despite her seemingly having “her affairs in order.” That experience led him and his wife LIsa, a fellow Gen Xer, to launch the M1 Agency with a mission to help others avoid similar pitfalls. We begin by discussing the concept of being a “feral Gen Xer”—a nod to the self-sufficient, figure-it-out approach that defines many in this generation—and how that mindset helped Jim build a business rooted in research, self-education, and a drive to serve. Jim explains that M1 specializes in Social Security optimization, Medicare education, and annuities, with a local focus and a name inspired by both Woodward Avenue and Medicare itself. The heart of our conversation is focused on how ill-prepared most Americans are when it comes to Social Security and Medicare. Jim breaks down common misconceptions, like the idea that Medicare covers everything or that Social Security won’t exist in the future. He stresses that very few people truly optimize their Social Security benefits—only about 8%—and the rest leave an average of $111,000 on the table over their lifetimes. Through individualized planning, Jim helps clients make better decisions on when to claim benefits and how to coordinate those choices with retirement accounts and lifestyle needs. We also touch on lesser-known facts, like how divorced individuals can still benefit from their ex-spouse’s Social Security if they were married for at least ten years. Jim emphasizes that education should start early—ideally in your mid-40s—so you’re not caught off guard by the real costs of healthcare and retirement. Even healthy Medicare recipients in Michigan spend around $3,700 in their first year on premiums and out-of-pocket costs, so having a strategy is crucial. Jim also shares insight on how misinformation spreads—especially online—and why it’s essential to dig into the details, not just rely on headlines. His daily “M1nute” videos help break down complex topics into digestible updates that apply directly to Michigan residents. We wrap up with a conversation about the value of getting involved in the community through the Royal Oak Chamber and how those human connections energize business owners like us. More: The M1 Agency Website: https://www.them1agency.com/ Instagram: https://www.instagram.com/them1agency/ Facebook: https://www.facebook.com/TheM1Agency Jim on LinkedIn: https://www.linkedin.com/in/jimkomoroski/ 00:00 – The Social Security Optimization Problem 01:00 – Meet Jim Komoroski of M1 Agency 02:42 – How a Family Crisis Sparked a Business 05:51 – When Should You Start Planning? 07:26 – Medicare Myths and Real Costs 10:50 – What is Social Security Optimization? 13:08 – Social Security and Divorce 15:33 – The “M1nute”: Sorting Out Misinformation 16:45 – Chamber Involvement and Community Impact 19:56 – Fishbowl Question: Advice I Wish I Took 22:32 – Where to Find Jim and Final Thoughts Learn more about the Royal Oak Chamber of Commerce: https://www.royaloakchamber.com/ Connect with our hosts: Jon Gay from JAG in Detroit Podcasts - http://www.jagindetroit.com/ Lisa Bibbee from Century 21 Northland - http://soldbylisab.com/ Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In this episode of the ROCC Pod, we sit down with Brandi Freeman and Amy Warner, co-owners of Club Pilates, to discuss how Pilates fits into modern life, especially for busy professionals, parents, and aging bodies. We begin by acknowledging the real-life challenges of prioritizing fitness while juggling responsibilities. Brandi and Amy share that between the two of them, they manage seven kids — yet still find time to prioritize their own health. They emphasize that motivation ebbs and flows, but creating a consistent routine can transform exercise into a natural part of daily life. We explore the roots of Pilates, originally developed by Joseph Pilates to rehabilitate war veterans. With control and alignment at its core, Pilates combines movement, breath, and mental focus for full-body wellness. Club Pilates offers a contemporary take on classical Pilates, with a strong emphasis on Reformer Pilates — a form that uses resistance machines to strengthen the body while improving flexibility, mobility, and posture. Amy and Brandi explain that this method isn’t just for one demographic. They’ve trained everyone from clients in their 90's to professional athletes, showcasing Pilates’ adaptability and universal benefit. Throughout the episode, we hear how Pilates helps people recover from injuries, extend the effects of physical therapy, and prevent pain from creeping in with age. Many of their clients are at the point in life where their previous fitness routines no longer serve them. Pilates becomes a pain-free, effective alternative that still delivers strength and flexibility. Their instructors, each trained with over 500 hours of certification, customize classes to meet each member where they are — whether it's rehab, aging gracefully, or athletic performance. We also dive into how Brandi and Amy turned their shared passion for fitness into a growing business. What began with a conversation in a gym parking lot led to nine Club Pilates studios across Michigan, with Royal Oak being the newest addition and Commerce Township soon to follow. They also speak warmly of their experience joining the Royal Oak Chamber of Commerce and how supportive the community has been in helping them launch locally. To wrap, they invite listeners to try a free introductory class — a gentle entry point into Pilates that includes a sample workout and a personalized membership consultation. For those curious but unsure, the message is clear: Pilates is for everybody, and every body. Connect with Club Pilates Royal Oak at119 South Main Street, right downtown Their phone number is (248) 955-4011. Learn more about the Royal Oak Chamber of Commerce: https://www.royaloakchamber.com/ Connect with our hosts: Jon Gay from JAG in Detroit Podcasts - http://www.jagindetroit.com/ Lisa Bibbee from Century 21 Northland - http://soldbylisab.com/ Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In this episode of the ROCC Pod, we sit down with Susanne Scott, founder of Firefly Spa in Royal Oak, Michigan, to explore the powerful health benefits of contrast therapy and the story that led her from a 25-year career at Comerica Bank to launching a wellness business. We start by learning how a spontaneous trip to San Diego during the pandemic led Susanne to rediscover her long-lost uncle and experience a traditional Korean spa. The impact of that visit was transformative—both physically and emotionally—and it planted the seed for what would eventually become Firefly Spa. As we dive deeper, Susanne walks us through the science and history of contrast therapy, which dates back to ancient Greece. She explains that contrast therapy is the practice of exposing the body to extreme hot and cold temperatures in succession. It’s shown to improve the cardiovascular and lymphatic systems, immunity, cognitive function, pain management, and even fat conversion—from harmful white fat to metabolically active brown fat. A key player in this process is the vagus nerve, which helps regulate the body’s stress response and supports emotional and neurological health. We discuss why contrast therapy is gaining traction in the modern world: science is catching up to what many cultures have known for centuries. With validation from studies, testimonials from elite athletes and thought leaders like Andrew Huberman, and a cultural shift toward holistic wellness, more people are turning to these natural therapies to trigger healing and balance from within. Susanne breaks down what makes Firefly Spa different: no reservations required, affordable pricing, cold plunge access without restrictions, and daily passes that allow flexibility. The spa also hosts private events for athletic teams, corporate retreats, and even bridal parties. She emphasizes the importance of accessibility and community, offering a welcoming space for anyone looking to boost their health. In addition to Firefly Spa, Susanne has opened "Some Peace & Quiet" in the same building. This space offers massage, sound therapy, meditation, ionic foot soaks, grounding mats, and reiki—all aimed at deep relaxation and detoxification. The goal is to create a complete wellness experience where people can reset both physically and mentally. Susanne's passion for wellness and education is clear throughout, and she invites listeners to come visit Firefly Spa in person or online to experience the benefits themselves. More: Firefly Spa Website: https://fireflyspa.net/ Phone: (248)-307-7753 00:00 - The Benefits of Contrast Therapy 00:24 - Meet the Hosts and Guest 00:55 - From Comerica to Cold Plunges: Susanne’s Backstory 02:45 - What Is Contrast Therapy? 03:27 - Why Contrast Therapy Is Growing in Popularity 04:30 - Health Benefits of Hot and Cold Exposure 05:20 - The Role of the Vagus Nerve 07:04 - How Cold Therapy Boosts Neurotransmitters 08:16 - What Sets Firefly Spa Apart 09:25 - Private Events and Team Experiences 10:53 - Sauna, Weight Loss, and Fat Conversion 11:44 - Some Peace & Quiet: New Services 13:04 - Susanne’s Experience with the Royal Oak Chamber 13:44 - Fishbowl Question: Favorite Cheese 14:42 - How to Connect with Firefly Spa Learn more about the Royal Oak Chamber of Commerce: https://www.royaloakchamber.com/ Connect with our hosts: Jon Gay from JAG in Detroit Podcasts - http://www.jagindetroit.com/ Lisa Bibbee from Century 21 Northland - http://soldbylisab.com/ Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In this episode of The ROCC Pod, we sit down with Shawn Thornton, founder of Smart Biz IT and former tech leader at Amazon and Ford, to unpack the growing importance of cybersecurity and compliance for small and mid-sized businesses. We open with a real-world horror story—Shawn walks us through how one of his Michigan-based clients was completely taken out by ransomware. Two facilities, thousands of hacked printers, a wiped customer database, destroyed emails, inaccessible websites—no backups, no recovery, over a million dollars in losses. It’s a sobering introduction to the stakes of not being prepared. After the wake-up call, we shift to get to know Shawn a bit more personally—his passion for barbecuing, cold smoking cheeses, and his undying loyalty to the Detroit Lions. The conversation is easygoing, but the subject matter stays serious as we transition back to the business of IT and compliance. Shawn breaks compliance down in simple terms—it's about proving that you're protecting your customer and business data. Whether it's strong passwords, verified backups, multi-factor authentication, or employee training, these small habits can be the difference between continuity and catastrophe. He emphasizes that compliance isn't just about avoiding trouble; it can actually become a revenue driver. Companies looking to secure government contracts, enterprise partnerships, or venture funding all need to demonstrate cybersecurity maturity. Compliance is no longer optional—it's a credential. We talk about what Smart Biz IT offers: full-service IT support with a lens focused on compliance. From help desk and cloud backups to risk assessments and documentation, Shawn’s firm is helping businesses not only stay safe but grow. He shares another example of a client with a seven-figure deal on the table—except they couldn’t move forward without a SOC 2 attestation. Now, with Shawn’s help, they’re on track to be ready in time. The episode closes with Shawn reflecting on his move into entrepreneurship, the unique value Smart Biz iT brings to the market, and his great experience since joining the Royal Oak Chamber. We also get to learn that his favorite day of the year is NFL’s opening Sunday, and fall—complete with smoked meats and fantasy football—is his favorite season. Contact Shawn: https://smartbizit.com/ Or call: (248) 206-9100 00:00 – Ransomware Nightmare: A $1M Recovery 00:53 – Introduction to the ROCC Pod 01:12 – Meet Shawn Thornton: Tech Pro & BBQ King 03:19 – What Is Compliance, Really? 04:33 – Why Compliance Matters to Small Businesses 06:04 – Common Cybersecurity Mistakes 07:49 – Ransomware Case Study: Lessons Learned 10:48 – Full-Service IT With a Compliance Focus 12:53 – Turning Compliance Into Revenue 13:46 – Shawn’s Background: From Amazon to Smart Biz iT 14:03 – Experience Joining the Chamber 15:00 – Favorite Day of the Year: NFL Kickoff Sunday 17:10 – Contact Info and Final Thoughts Learn more about the Royal Oak Chamber of Commerce: https://www.royaloakchamber.com/ Connect with our hosts: Jon Gay from JAG in Detroit Podcasts - http://www.jagindetroit.com/ Lisa Bibbee from Century 21 Northland - http://soldbylisab.com/ Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In this episode of The ROCC Pod, we dive deep into the world of emotionally intelligent AI with Christine Chubenko of CodeBaby. Jon hosts solo while Lisais away, and together with Christine, we explore how AI is reshaping business efficiency, customer interaction, and our daily digital experience. We begin by learning about CodeBaby, a platform that powers emotionally intelligent avatars capable of handling repetitive customer service tasks on behalf of businesses. These avatars go far beyond the likes of "Clippy" — they can smile, laugh, and emulate human responses, allowing businesses to provide 24/7 assistance that reflects their brand tone and values. Christine emphasizes that users maintain full control over their data and avatar behavior, which can evolve over time as the business grows or shifts. Christine shares examples from retail and healthcare. In stores, avatars answer common customer questions, freeing up human staff to focus on higher-priority tasks. In medical practices, avatars or even holograms can offer patients a safe space to ask questions — particularly beneficial for older patients who may hesitate to speak directly to doctors. ("But they're so busy!") As we discuss the broader AI landscape, Christine explains her career roots in computer science and AI, dating back to the 1990s. While the foundation of AI has remained rooted in pattern recognition and statistical models like k-nearest neighbor, the scale and sophistication of modern AI have exploded. She debunks the myth that AI is sentient — emphasizing that despite the human-like responses, these systems are still just machines built by humans with clear limitations and no true consciousness. We explore how AI is already part of our everyday lives through Siri, Alexa, social media algorithms, smart appliances, and personalized streaming suggestions. Christine argues that AI’s role is to reduce tedious tasks — not replace humans entirely. Jobs that require emotional nuance, tactile presence, or creativity (like nurses or preschool teachers) remain well out of AI’s reach. Meanwhile, automation can fill gaps where businesses struggle to hire, like in food service or basic admin roles. Christine also breaks down what makes AI emotionally intelligent: prompt engineering. It’s not just about asking a question; it’s about asking it the right way, setting the tone, and defining the persona you want the AI to emulate. For instance, telling ChatGPT to answer as a cardiovascular surgeon or in a humorous tone drastically alters the output. To close, Christine encourages listeners who are curious about AI to simply sign up for a tool like ChatGPT and ask, “Where do I start?” That simple first step leads to powerful learning. She reminds us that while AI may seem intimidating, it’s just another tool — and it’s one we can all learn to wield effectively. More: Email Christine: cchubenko@codebaby.com CodeBaby Website: https://www.codebaby.com/ Learn more about the Royal Oak Chamber of Commerce: https://www.royaloakchamber.com/ Connect with our hosts: Jon Gay from JAG in Detroit Podcasts - http://www.jagindetroit.com/ Lisa Bibbee from Century 21 Northland - http://soldbylisab.com/

In this episode of The ROCC Pod, we welcome Kizzy Parks, Executive Director, and Kai Anne Radcliffe, Senior Leasing Specialist with The James Ferndale, a boutique-style living community for adults 55+. We explore how The James blends luxury, independence, and community in the heart of Ferndale, Michigan. Kai Anne shares her music-filled background, from interning at BET to meeting Beyoncé during the Destiny’s Child era. Kizzy talks about her creative path in art, marketing, and real estate. Together, they describe The James as an “all-inclusive” experience—offering chef-prepared meals, bi-monthly cleaning, covered utilities, and local transportation—all under one monthly payment. The James occupies a historic building dating back to the 1920s, originally St. James Catholic School. Now fully renovated, it features 104 apartments ranging from studios to spacious two-bedrooms. Residents enjoy daily activities such as bingo, chair yoga, arts and crafts, walking clubs, outings to restaurants and shows, and access to a salon, gym, theater, and healthcare services. Unlike traditional “senior housing” stereotypes, The James fosters a vibrant, independent community. Residents come and go freely, gather for meals and games, and form lasting friendships. With its intimate size and boutique feel, staff know each resident personally. The community also offers “age in place” support through an on-site medical partner, providing help with daily living activities as needed. Located near downtown Ferndale, The James is steps away from shopping, dining, and entertainment. The team encourages prospective residents to tour the property, join a meal, and meet the community before making a decision. They’re proud of their 2024 GLAStar Award for Best Living Experience in senior housing and aim to win again. Contact The James Ferndale at 248-554-3600 or Website: — https://thejamesferndale.com The James Ferndale Facebook — https://facebook.com/thejamesferndale Learn more about the Royal Oak Chamber of Commerce: https://www.royaloakchamber.com/ Connect with our hosts: Jon Gay from JAG in Detroit Podcasts - http://www.jagindetroit.com/ Lisa Bibbee from Century 21 Northland - http://soldbylisab.com/

In this episode of The ROCC Pod, we sit down with Matt Traitses, General Manager, and Chris Downs, HVAC Manager at Cregger Plumbing, Heating, Cooling, and Electrical. With summer in full swing, we focus on home comfort, efficiency, and cost savings through HVAC upgrades and maintenance. Chris breaks down how federal tax credits and utility rebates can save homeowners over $2,000 when replacing outdated systems, thanks to incentives like $600 tax credits for furnaces and air conditioners, and rebates from gas and electric companies. These savings are immediate and impactful, especially for those living in older homes with lower efficiency units. We dive into safety as a top priority, particularly the risks of carbon monoxide from improperly maintained furnaces. Chris emphasizes regular maintenance—including annual tune-ups and filter changes—to protect both the system’s longevity and the home's air quality. He also discusses add-ons like UV lights and air purifiers that actively kill bacteria and viruses in the air. The conversation shifts to the importance of proper system installation. While many homeowners obsess over brands, Chris reminds us that installation quality matters more than the brand name. An incorrectly sized or poorly installed unit leads to inefficiency, noise, and higher long-term costs. Sizing the unit correctly through load calculations ensures better performance and comfort. We also hear about Chris’s unique journey from owning a cattle and crop farm to managing HVAC sales and system design. His career transition led him to a leadership role at Cregger, where he now mentors technicians and helps expand their HVAC services. Matt notes that Chris is the company's first-ever HVAC Manager, brought in during a period of strategic growth. Cregger’s recent involvement with the Royal Oak Chamber is also discussed. They've joined community events like the Summer Concert Series and Halloween festivities, with plans to donate an HVAC system to a local veteran in need. Community service remains a cornerstone of their mission, from food banks to supporting animal shelters. As the episode wraps, we ask our signature “fishbowl” questions. Chris shares his one regret—wishing he'd entered the trades earlier—and Matt reflects on reviving a Greek family tradition involving a New Year’s dish and a lucky coin. Learn more about the Royal Oak Chamber of Commerce: https://www.royaloakchamber.com/ Connect with our hosts: Jon Gay from JAG in Detroit Podcasts - http://www.jagindetroit.com/ Lisa Bibbee from Century 21 Northland - http://soldbylisab.com/

In episode 100 of The ROCC Pod, we celebrate a major milestone by revisiting some of our most memorable and impactful moments from the past five and a half (!) years. We kick things off by honoring the co-hosts who helped launch the show, Andrea Arndt and Trish Carruth, and by thanking the Royal Oak Chamber of Commerce and its leaders for their continued support. From there, we relive powerful moments of resilience and entrepreneurship. Mo and Erin of Home Turf Gym share the emotional journey of opening their dream gym, while Siri from Kacha Thai Market explains how she brought authentic Thai cuisine to our community. Jill Gleba (from Episode 1) helps us rethink money as a tool for freedom, not fear. And Jill Plamper at Distinctive Framing inspires with her creativity—turning a wedding gown into a custom art piece. We hear marketing wisdom from Davaughnu Banks, who reminds us that knowing your brand internally is essential before taking it to the world. Terry Poduska walks us through the legacy of the Royal Oak Women’s Club and their historical contributions to the city. We also reflect on our shared love for pets, with touching stories from Jennifer McCallum of Firefly Pet Photography and Jill Valuet of Radiant Paws, who helped rejuvenate a senior dog’s life with massage therapy. Kurt Pfister offers a peek behind the curtain of Michigan’s rock history with his work printing for Bob Seger and others, while Jordan Burns gives us relationship advice by advocating for “overnight dating” to keep the spark alive with his wife. Christine Scott’s grit in becoming a licensed plumber after her husband’s illness shows us what determination really looks like. Lindsay Madison’s yoga journey, inspired by her mother’s lung cancer recovery, reveals how inclusivity can reshape wellness spaces. We’re deeply moved by Bryce Sherman’s story of surviving a traumatic brain injury, defying all odds, and coming back stronger for his family. And Paige Robnett reframes DEI as a “rising tide” that benefits everyone, using powerful example. These were originally intended for specific groups—that now help all of us. Finally, we end with laughter, thanks to Matthew Stransky’s unforgettable story of walking in on a naked homeowner during a showing—a reminder of the unpredictable realities of real estate. Through 100 episodes, we've spotlighted grit, growth, community, and humor. To all our guests and listeners—thank you. If you're a Royal Oak Chamber member and haven’t yet been on the show, we want to hear your story next. Lisa and Jon's contact info is below. Chapters: (00:00:00) - Welcome to Episode 100 (00:01:23) - The Dream Behind Home Turf Gym (00:03:00) - Authentic Thai Cuisine with Siri (00:04:06) - Redefining Money with Jill Gleba (00:05:24) - Creative Framing with Jill Plamper (00:07:06) - Building a Brand with Davaughnu Banks (00:08:45) - Legacy of the Royal Oak Women’s Club (00:10:20) - Firefly Pet Photography’s Origin Story (00:12:38) - Pet Massage Success with Radiant Paws (00:13:46) - Kurt Pfister’s Rock & Roll Print Shop (00:14:56) - “Overnight Dating” with Jordan Burns (00:16:09) - Plumbing Against the Odds with Christine Scott (00:17:27) - Making Yoga Inclusive with Lindsay Madison (00:18:27) - Bryce Sherman’s Recovery Journey (00:21:22) - The Truth About DEI with Paige Robnett (00:24:10) - Naked Encounters in Real Estate (00:26:20) - Final Thanks and Reflections Learn more about the Royal Oak Chamber of Commerce: https://www.royaloakchamber.com/ Connect with our hosts: Jon Gay from JAG in Detroit Podcasts - http://www.jagindetroit.com/ Lisa Bibbee from Century 21 Northland - http://soldbylisab.com/

In this episode, we sit down with Angela King and Jolene Plotzke from Michigan Schools and Government Credit Union to talk about the importance of financial literacy and their unique approach to serving the community. After some lighthearted conversation about dogs, music, and family, we dive into the core topic—money, debt, and financial education. Angela and Jolene explain that many people, even high earners, often lack basic budgeting skills. This disconnect leads to financial issues like unmanageable mortgage payments and maxed-out credit cards. At MSGCU, the focus isn’t on sales or fees—it’s about building trust, offering support, and improving financial well-being. Angela shares her role as a branch manager and certified financial counselor, helping members develop personalized plans to manage debt and set financial goals. Jolene, a former music teacher turned financial educator, emphasizes how transferable teaching skills help her connect with people in workshops and one-on-one sessions. We learn about MSGCU's extensive community outreach efforts. From customized presentations for police and fire departments to classroom education for students, they tailor their financial literacy programs to the needs of each audience. Their approach is personal and word-of-mouth driven, avoiding flashy marketing in favor of real connections. They offer a digital portal with self-paced modules and direct scheduling for those looking to bring financial education to their organization. The conversation touches on broader cultural shifts too—how financial conversations are becoming less taboo, and the role both Angela and Jolene play in fostering those discussions. In a touching moment, Angela and Jolene share the personal challenges they've stayed committed to—Angela’s lifelong mission to connect through financial counseling and Jolene’s dedication to mentoring her children into financially independent adults. This episode makes a strong case for why financial literacy is not just important—it’s transformative when done right, and MSGCU is clearly leading that charge. More: Michigan Schools and Government Credit Union Website: https://www.msgcu.org/ Email Angela King: AKing@msgcu.org Learn more about the Royal Oak Chamber of Commerce: https://www.royaloakchamber.com/ Connect with our hosts: Jon Gay from JAG in Detroit Podcasts - http://www.jagindetroit.com/ Lisa Bibbee from Century 21 Northland - http://soldbylisab.com/

In this episode of the ROCC Pod, we sit down with Benson Onyegbula, a first-generation Nigerian-American who shares his transition from finance into real estate and the lessons he's learned along the way. We begin by exploring how Benson's early curiosity and drive landed him mentorships with top executives at Trion Solutions while still a junior at Oakland University. That curiosity paid off when a financial advisor offered him a job post-graduation, sparking his initial passion for the financial world. Benson describes how he dove into finance, earning multiple licenses and working with Ameriprise, where he advised small and mid-sized companies on retirement planning and tax-efficient strategies. His work not only provided insight into the financial structures of companies but also highlighted how many successful clients held significant real estate assets. That realization pushed him to start investing in real estate himself. He first dipped his toes into single-family properties but quickly saw the long-term value of multifamily investments, thanks to the guidance of his mentor, Brittany. Her example—transforming a boutique motel on Mackinac Island into a million-dollar asset via Airbnb—illustrated the power of leveraging net operating income to build wealth. So Benson began expanding his knowledge base through platforms like the BiggerPockets podcast and STR Wealth, all while continuing to be a networking machine. We talk about the importance of mentorship, and Benson shares how a chance meeting at an open house led to his current mentor. Their first conversation around rental arbitrage—a strategy where you lease properties for the purpose of short-term rentals—set the tone for a lasting business relationship. He credits this mentorship, along with a trusted network of subject matter experts including mortgage brokers, CPAs, and title companies, for giving him a strong foundation in his new career. Now licensed with Hub Real Estate Solutions in Plymouth, Benson has officially transitioned to full-time real estate consulting. He emphasizes how his financial background helps him offer a holistic perspective to clients, especially in retirement planning involving real estate. Outside of work, Benson enjoys being in nature, particularly in places like Cranbrook Gardens and downtown Royal Oak, and he’s a fan of real estate TV shows—even if they take some creative liberties. Throughout the episode, we highlight the importance of mentorship, initiative, and strategic investment planning—reminding listeners that curiosity and courage can open the door to life-changing opportunities. More: BiggerPockets: https://www.biggerpockets.com STR Wealth Conference: https://www.strwealthconference.com Learn more about the Royal Oak Chamber of Commerce: https://www.royaloakchamber.com/ Connect with our hosts: Jon Gay from JAG in Detroit Podcasts - http://www.jagindetroit.com/ Lisa Bibbee from Century 21 Northland - http://soldbylisab.com/

In this episode of the ROCC Pod, we sit down with Chance Jennings from Tittle Brothers Construction. We kick things off by discussing a major highlight for Tittle Brothers: being an Owens Corning Platinum Preferred Contractor, a prestigious designation held by only about 15 companies nationwide. This certification ensures homeowners’ warranties are backed by Owens Corning, even if anything happens to the original contractor. Chance shares a bit about his personal life, including the excitement of expecting his second child in October and the joys of parenting his four-year-old daughter. We also learn about his passion project—visiting all 30 Major League Baseball stadiums. So far, he’s visited three parks and hopes to squeeze in more trips before the new baby arrives. We move into Chance’s role as the Marketing Manager for Tittle Brothers, where he’s been for five years. He tells us about the variety of services Tittle Brothers offers, including roofing, siding, gutters, masonry, additions, decks, and overhangs. Roofing projects can usually be completed within a day, while more extensive work like additions or bathrooms takes longer. Currently, roofing projects are scheduled about two weeks out, siding about two to three months, and bathrooms are booked through the end of the year. We highlight the value Tittle Brothers brings to homeowners, especially with their financing options, which make large repairs more accessible without heavy upfront costs. Chance explains how their referral program can even help offset loan payments. He also stresses that waiting for home improvement costs to drop is rarely a winning strategy, especially in the post-COVID economy where prices tend to only climb. Tittle Brothers has expanded with a second location in Berkley, Michigan, complementing their Brownstown office. He shares current promotions like 50% off roofing labor and $2,000 off full siding or window jobs. Their service area extends about two hours from each office, covering a large portion of Michigan. We also hear about this Ohio-native's love for Coney Island breakfast. It’s clear he’s embraced Michigan culture wholeheartedly. As Chance juggles work, family, and his ballpark quest, his commitment to quality construction and community shines through. More: Tittle Brothers Construction: https://tittlebrothers.com Learn more about the Royal Oak Chamber of Commerce: https://www.royaloakchamber.com/ Connect with our hosts: Jon Gay from JAG in Detroit Podcasts - http://www.jagindetroit.com/ Lisa Bibbee from Century 21 Northland - http://soldbylisab.com/

This week's guests are Nick Dane and Jaime Rowland of Citizens State Bank, who now lead ROYAL, the Young Professionals group within the Royal Oak Chamber of Commerce. They walk us through how the group has grown since the pandemic and what’s made that growth possible. We hear about how they were tapped as young leaders within Citizens State Bank (a proud Chamber member!) to help rejuvenate ROYAL and how that responsibility has aligned with their professional strengths—Nick in finance and lending, and Jaime in marketing and outreach. Nick shares how his career took him from Michigan to a high-stakes finance job in New York before COVID shifted his priorities and brought him back home. Jaime reflects on how her passion for community-building and her role at CSB make her a natural fit for this kind of work. They both agree that the group has evolved quickly, learning on the fly, and seeing great results—monthly meetings are drawing strong attendance, and new faces regularly become familiar ones. Word-of-mouth momentum is strong, with people attending events without much promotion. We also learn about the demographics of the group—primarily entrepreneurs, small business owners, salespeople, and Royal Oak professionals looking to expand their networks and give back. Events like the upcoming “Pitch and Mingle” baseball mixer (June 25) and the May 22 HopCat after-hours show how ROYAL mixes fun with networking. ROYAL is inclusive, welcoming, and easy to join. You don’t need a perfect pitch—just show up and plug into the network. Throughout the conversation, we get a personal feel for Nick and Jaime—whether it’s Jaime missing her adult ninja gym days or Nick’s family legacy of competitive croquet. We end on a playful note with a zombie apocalypse question, where Nick leaves Jaime hanging! Outside the apocalypse, though. these two are a team, committed to building a space for young professionals to grow, connect, and thrive in Royal Oak. To get involved, email our guests: Nick Dane: ndane@miscb.com Jaime Rowland: JRowland@micsb.com Learn more about the Royal Oak Chamber of Commerce: https://www.royaloakchamber.com/ Connect with our hosts: Jon Gay from JAG in Detroit Podcasts - http://www.jagindetroit.com/ Lisa Bibbee from Century 21 Northland - http://soldbylisab.com/

In this episode of the ROCC Pod, we sit down with Christina DeGregory, an independent insurance broker with Health Markets, to talk through her journey from a biology major (!) to health insurance and how she’s using her science background to educate and empower clients. Christina shares that she holds a master’s in biological sciences and once worked as a teaching assistant in cell biology and microbiology. That experience, she explains, helped shape her ability to explain complex topics—like health insurance—in clear, simple terms. She’s now channeling that same teaching energy into her role as a broker, with a personal motto: “Insurance is hard, let me make it easier for you.” We talk through how she transitioned out of academia and into insurance after facing a stagnant job market post-grad school. What drew her to this career was the opportunity to connect with people, educate them, and help them understand their options. As an independent broker, Christina runs her own business under the Health Markets umbrella, helping individuals find coverage through the Affordable Care Act. She explains open enrollment, special enrollment periods, and how certain life events can trigger eligibility to enroll outside the standard window. We also touch on the most common challenges her clients face, such as confusion around deductibles and out-of-pocket maximums. Christina emphasizes her goal of making sure clients truly understand their coverage, payments, and what to expect in case of hospitalization or routine care. She works primarily with people who aren’t eligible for employer-sponsored insurance—1099 workers, part-time employees, or those in between jobs—and particularly helps those in lower-income brackets who may qualify for subsidized or even $0 monthly premium plans. Christina also works with supplemental insurance like dental, vision, and indemnity plans that offer payouts for accidents, illnesses, or hospital stays. She outlines how these offerings can protect against crushing medical debt, especially for vulnerable populations. Soon, she’ll also be licensed in Medicare to help retirees navigate yet another complicated health care system. Outside of work, Christina’s passionate about music and community. A long-time fan of Detroit’s EDM scene, she talks about attending Movement and Electric Forest every year. We also learn about her positive experience joining the Royal Oak Chamber and her love for being involved in local networking events. Throughout the episode, it’s clear Christina brings not only technical knowledge to her work but also empathy, patience, and a genuine passion for helping people navigate the confusing world of health insurance. Call Christina: 248-981-3610 Visit her website: https://www.healthmarkets.com/local-health-insurance-agent/cdegregory/ Or find her on Instagram: https://www.instagram.com/christina_degregory/ Learn more about the Royal Oak Chamber of Commerce: https://www.royaloakchamber.com/ Connect with our hosts: Jon Gay from JAG in Detroit Podcasts - http://www.jagindetroit.com/ Lisa Bibbee from Century 21 Northland - http://soldbylisab.com/

In this episode of the ROCC Pod, we sit down with Mark Friday of RJ Telecommunications to explore how his company has grown from a family-run operation to a full-scale managed service provider. Mark walks us through the company’s origins, starting in 1996 and his joining in 2004 as a teenager. Back then, RJ focused mainly on physical phone systems, but with the rise of VoIP and the decline of traditional systems like Nortel, the company evolved. By 2013, they were developing their own phone software and expanding into managed internet services, fiber, and network infrastructure. We learn how this growth led RJ to become a true MSP, offering IT services, cybersecurity, and full network management while maintaining a commitment to transparency. Mark emphasizes his mission to grow honestly, in contrast to other IT vendors who often sell fear-based solutions or unnecessary services. His goal is to provide practical, effective, and affordable tech solutions—especially for fellow small businesses. Mark also shares his experiences working with family, explaining that trust has been critical to the company’s culture and customer service. His older cousin, who once babysat him, now plays a key role in the business. As RJ has scaled from three to nine employees in just two years, he’s been able to delegate roles while ensuring the customer-first approach remains central to their work. Looking ahead, Mark is focused on growing RJ’s presence in the IT space with integrity. He wants to build a team that can run day-to-day operations, freeing him up to engage more with the community, attend networking events, and explore interests in real estate investment. He shares his past ventures, including flipping a house and running a sandwich shop and video store before returning to RJ and becoming the sole owner. We also touch on RJ’s approach to security camera installations, which is guided by customer needs and budget, avoiding one-size-fits-all solutions. Mark speaks positively about his experience with the Royal Oak Chamber and how its lively, supportive environment has helped RJ build local relationships. You'll also find our how actor Donald Faison enters our conversation. More on him here: https://www.imdb.com/name/nm0265668 https://en.wikipedia.org/wiki/Donald_Faison More on RJ Telecommunications: https://now.rj10.com/ Phone: 248-442-2100 Facebook: https://www.facebook.com/people/RJ-Telecommunications-inc/61554279984531/ LinkedIn: https://www.linkedin.com/company/rj-telecommunications-inc/ Instagram: https://www.instagram.com/rjtelecommunications/ Learn more about the Royal Oak Chamber of Commerce: https://www.royaloakchamber.com/ Connect with our hosts: Jon Gay from JAG in Detroit Podcasts - http://www.jagindetroit.com/ Lisa Bibbee from Century 21 Northland - http://soldbylisab.com/