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The Tech Talks Daily Podcast

Technology Podcasts

The speed of technological change continues to race ahead at breakneck speed, but it will never move this slowly again. In 2024, businesses and their employees will be expected to get to grips with AI, Machine Learning, Quantum Computing, Extended Reality, Cloud Computing, Edge Computing, Sustainable Tech, Green Computing, Cybersecurity, 5G, Blockchain, Crypto, IoT, Autonomous Everything, Human Augmentation, Data Sovereignty, Privacy, AI ethics and the Digital Transformation of everything. Navigating these uncharted digital waters can feel daunting and overwhelming for business leaders, IT teams, and employees in every sector. Especially when scrolling down newsfeeds full of hype, buzzwords, and confusing technical jargon/acronyms. Does this sound familiar? Welcome to Tech Talks Daily, a podcast uniting business and technology. Tech Journalist Neil C. Hughes brings you the latest insights into business technology, digital transformation, and the evolving business landscape and IT. This technology podcast focuses on real-world applications and business strategies around digital transformation. From AI's impact on business operations to navigating the complexities of cloud computing and cybersecurity, Neil explores how technology reshapes industries and redefines personal and business success in 2024. The lineup of guests includes tech leaders, CEOs, entrepreneurs, visionaries, and even the occasional celebrity who has walked the path of tech innovation. High-profile guests share their startup stories, their journey through digital transformation, and how technology has revolutionized their businesses and lives. Whether you want to understand how to harness technology for business growth or stay informed, Tech Talks Daily is your daily dose of inspiration and insight. Join the conversation and be part of a community shaping the future of business and technology.

Location:

United Kingdom

Description:

The speed of technological change continues to race ahead at breakneck speed, but it will never move this slowly again. In 2024, businesses and their employees will be expected to get to grips with AI, Machine Learning, Quantum Computing, Extended Reality, Cloud Computing, Edge Computing, Sustainable Tech, Green Computing, Cybersecurity, 5G, Blockchain, Crypto, IoT, Autonomous Everything, Human Augmentation, Data Sovereignty, Privacy, AI ethics and the Digital Transformation of everything. Navigating these uncharted digital waters can feel daunting and overwhelming for business leaders, IT teams, and employees in every sector. Especially when scrolling down newsfeeds full of hype, buzzwords, and confusing technical jargon/acronyms. Does this sound familiar? Welcome to Tech Talks Daily, a podcast uniting business and technology. Tech Journalist Neil C. Hughes brings you the latest insights into business technology, digital transformation, and the evolving business landscape and IT. This technology podcast focuses on real-world applications and business strategies around digital transformation. From AI's impact on business operations to navigating the complexities of cloud computing and cybersecurity, Neil explores how technology reshapes industries and redefines personal and business success in 2024. The lineup of guests includes tech leaders, CEOs, entrepreneurs, visionaries, and even the occasional celebrity who has walked the path of tech innovation. High-profile guests share their startup stories, their journey through digital transformation, and how technology has revolutionized their businesses and lives. Whether you want to understand how to harness technology for business growth or stay informed, Tech Talks Daily is your daily dose of inspiration and insight. Join the conversation and be part of a community shaping the future of business and technology.

Twitter:

@neilchughes

Language:

English

Contact:

7903194868


Episodes
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2937: From Complexity to Clarity: Zscaler’s Guide to Navigating NIS2 Regulations

6/19/2024
What does true cyber resilience look like in the face of evolving regulations? In today's episode, we're joined by Marc Lueck, CISO EMEA at Zscaler, to unpack the complexities and nuances of cybersecurity in a regulatory landscape that continues to challenge organizations globally. As we edge closer to enforcing directives like NIS2 and DORA, understanding the intersection of technology, compliance, and strategic foresight has never been more imperative. Marc will delve into Zscaler's upcoming regulations campaign and the insights from their comprehensive whitepaper, which will launch in April or May. The whitepaper focuses on the imperative need for organizations to simplify their technical frameworks and hardware to boost their cyber resilience and align seamlessly with stringent EU regulations. Throughout the conversation, we will discuss the critical benchmarks set by the NIS2 directive to enhance security protocols across essential service providers in Europe. Marc will shed light on why, despite a high level of confidence among IT leaders in the UK regarding compliance readiness, there still needs to be a significant gap in actual understanding and preparedness across organizational teams. Moreover, we will explore how adopting a zero-trust architecture serves as a cornerstone for organizations aiming to meet these regulatory demands effectively. By removing implicit trust and shifting towards context-based access control, Zscaler advocates for a security model that aligns closely with the NIS2's emphasis on rigorous risk assessment and management processes. In discussing the broader impacts on critical infrastructure, particularly for smaller organizations, we'll assess the challenges and strategies necessary to navigate this complex regulatory environment. Marc's insights will guide listeners through the dichotomy between perceived preparedness and the operational realities many face under new compliance pressures. As we conclude, consider this: Is your organization genuinely prepared for the sweeping changes brought about by these new regulations, or is there a disconnect between confidence and reality? We invite you to share your thoughts and experiences as we navigate these pivotal changes together. How does your organization measure up in its journey towards cyber resilience?

Duration:00:18:43

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2936: Revolutionizing Mobile Security with Metalenz

6/19/2024
Today on Tech Talks Daily, we're diving into the world of cutting-edge technology with Rob Devlin, co-founder and CEO of Metalenz. This pioneering company, spun out of Harvard, is reshaping how we think about optics in technology with their groundbreaking meta-surface optics. Metalenz has introduced a revolutionary flat lens technology that manipulates light much like traditional curved lenses but on a nanostructured surface. This innovation allows for multi-lens stacks to be collapsed into a single flat optic at a semiconductor scale, drastically reducing size and cost while enhancing the capabilities of sensing devices. Rob discusses Metalenz's first-generation technology, which is already enhancing tens of millions of devices with advanced 3D sensing for mobile augmented reality and photography. Looking ahead, Metalenz is setting ambitious goals with their next-gen "PolarID," aimed at providing secure facial recognition for Android users. This new technology, developed in partnership with Samsung, promises to deliver secure face unlock solutions that are not only more compact but also three times cheaper than current technologies used by competitors like Apple. The impact of Metalenz's innovations extends beyond just cost and size reduction. By enabling polarization imaging, Metalenz is poised to bring this sophisticated security feature to over a billion Android users worldwide who seek Apple-level security without the hefty price tag. This strategic move, enhanced by their collaboration with Samsung to co-optimize optics and image sensors, is set to redefine the standards of mobile security and performance. Furthermore, Rob shares insights into the potential future applications of Metalenz technology, including biomarker detection and health monitoring through polarization imaging. These advancements are expected to enrich machine vision and autonomous systems with richer data inputs, paving the way for significant breakthroughs in various industries. Join us as Rob Devlin explores the journey of Metalenz from its academic roots to becoming a key player in global technology markets, aiming to make enhanced security accessible to millions more consumers without compromising on cost or functionality. What are your thoughts on the integration of such advanced technologies in everyday devices? Let’s discuss how innovations like Metalenz are setting new paradigms in the tech world.

Duration:00:33:49

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2935: How Ahead is Unleashing the Power of Enterprise Automation and AI

6/18/2024
Today's episode of Tech Talks Daily features Will Huber, CTO at AHEAD, a leader in driving digital business transformations. AHEAD specializes in several crucial areas such as Cloud Platforms, Digital Engineering, Data & Analytics, Next-Gen Data Center, Enterprise Automation, and Integrated Security, which are fundamental for organizations to excel in today's digital era. Will, who has a rich background as the former CTO of CDI—a company recently integrated into AHEAD to bolster its market-leading capabilities—shares insights from his extensive experience in the technology consulting sphere. As he speaks to us while traveling from New York City to Chicago, Will sheds light on how AHEAD helps businesses navigate and succeed in their digital transformation journeys. During our engaging conversation, Will discusses the importance of enterprise automation and how it's pivotal in enhancing productivity and operational efficiency across various aspects of enterprise IT. He emphasizes that by automating processes, companies can achieve quicker deployments and significant cost benefits while allowing staff to focus on higher-value work. Security is another focal point of our discussion. Will explains why it's critical to integrate robust security measures throughout all layers of an organization, from infrastructure and applications to data and networks. By embedding security from the start and continuously training staff, companies can better manage their digital landscapes against evolving threats. The rapid adoption of artificial intelligence and its governance are also explored. Will touches on the hype surrounding AI and the need for frameworks to deploy it responsibly. He highlights how AHEAD helps organizations set up these frameworks to ensure AI is used effectively and ethically across various sectors. Will also delves into the transformative impact of AI in healthcare, noting how it revolutionizes administrative tasks, diagnostics, predictive analytics, and real-time monitoring. This transformation is crucial for improving patient care and outcomes. Moreover, we discuss the challenges of managing cloud costs. As companies increasingly move to cloud-based solutions, understanding and controlling expenditures become paramount. Will explains how AHEAD addresses these challenges by implementing effective financial operations strategies that provide visibility into cloud utilization and spending. As we conclude our conversation, Will reiterates AHEAD's mission to reduce complexity and deliver innovative software solutions that blend tools, processes, and continuous learning. This approach not only propels businesses forward but also ensures they are well-prepared to face the future of an increasingly digital world. Join us as we dive deep into the dynamics of enterprise automation, AI, and the strategic integration of cutting-edge technologies that are shaping the future of digital business transformation. What are your thoughts on the role of AI and automation in your industry? Let's continue the conversation and explore how these technologies are reshaping the business landscape.

Duration:00:26:28

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2934: Can Technology Revolutionize Traditional Laundry Services?

6/16/2024
In today’s episode, we delve into the innovative world of Rinse, a mobile-first solution transforming the traditional laundry and dry cleaning industry. We are joined by Ajay Prakash, CEO and Co-Founder of Rinse, to explore how their technology not only enhances customer convenience but also supports local laundromats and promotes fair employment practices. Founded in 2013, Rinse was born out of a desire to remove the friction from a chore that everyone dreads—laundry. Ajay and his co-founder, James, began testing the concept with just 11 friends, quickly realizing the potential to make a significant impact. Rinse’s unique business model partners with local laundromats, equipping them with technology and training to handle increased volume and improve their service quality. This partnership has boosted partner revenue by an average of 20%. One of the core beliefs at Rinse is the fair treatment of their workforce. Unlike many companies in the gig economy, Rinse’s drivers, known as Valet team members, are all W-2 employees, ensuring they receive the benefits and security they deserve. Technology plays a pivotal role in Rinse’s operation, with sophisticated systems for route optimization, inventory tracking, and ensuring cleaning quality. This backend technology allows Rinse to manage the complexities of their operation while keeping the customer experience straightforward and effective. Looking forward, Rinse aims to become a household name and a dominant player both nationally and internationally in the laundry and dry cleaning industry. With plans to expand further across the U.S. and eventually worldwide, Rinse is on a clear path to redefine how we think about managing our laundry needs. As we unpack the journey of Rinse and its impacts on both customers and local businesses, we invite you to consider how traditional services can be transformed through technology. What are your thoughts on the integration of tech in traditional industries? Join the conversation and share your insights with us!

Duration:00:30:15

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2933: Balancing Innovation and Cybersecurity at SoFi Stadium and Hollywood Park

6/15/2024
What steps are necessary to secure a state-of-the-art sports and entertainment venue like SoFi Stadium and Hollywood Park against ever-evolving cybersecurity threats? And how can such measures be balanced with providing a seamless experience for millions of visitors each year? Joining me today to answer these questions is Dwayne Robinson, Head of Cybersecurity at SoFi Stadium and Hollywood Park. I met Dwayne on the show floor at Cisco Live, and we quickly got into a fascinating discussion about the unique challenges and solutions involved in securing a high-profile venue. SoFi Stadium and Hollywood Park are not just home to NFL games and concerts but also set to host monumental events like the Super Bowl, the 2028 Olympics, and the FIFA World Cup. In our conversation, Dwayne shares his insights into how they use cutting-edge technologies to bolster cybersecurity. From AI-driven threat detection to coordinated efforts with federal and local government agencies, discover how the cybersecurity team navigates this complex digital landscape. We also explore how these measures are implemented without compromising the fan experience, ensuring that every visit to SoFi Stadium and Hollywood Park is memorable for all the right reasons. How do you secure a 298-acre sports and entertainment district while maintaining a top-notch fan experience? What emerging threats keep cybersecurity experts up at night, and how can proactive measures make a difference? Tune in to find out, and share your thoughts on the balance between innovation and security in such dynamic environments. We'd love to hear your insights!

Duration:00:17:15

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2932: Innovating for Tomorrow: How Outshift by Cisco Delivers Next-Gen Solutions

6/14/2024
How is artificial intelligence reshaping the landscape of technology, and what new developments can we expect from a leader in the industry? In today's episode of Tech Talks Daily, live from Cisco Live, I'm joined by Vijoy Pandey, Senior Vice President of Outshift by Cisco. Outshift is at the forefront of Cisco's innovation, especially in the realms of AI, cloud-native applications, and quantum technologies. Vijoy shares his insights on the latest AI innovations that are not only advancing Cisco's product line but also setting new benchmarks for customer experience and technological responsibility. We discuss Outshift's mission to build what's next in emerging tech for Cisco and the challenges of turning ideas into action. Vijoy explains how Outshift operates like an internal startup accelerator, focusing on both product development and market readiness to address customer needs effectively. Our conversation delves into the specifics of AI's role in enhancing existing products and driving new ones. Vijoy highlights how AI is being integrated into Cisco's products to improve their capabilities and address evolving customer needs. From AI-driven assistants to the cutting-edge developments in quantum networking and security, this episode offers a comprehensive look at the future of technology.

Duration:00:26:11

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2931: Discussing AI and Automation in Networking With Cisco

6/13/2024
What's driving the evolution of networking today? How are industry leaders like Cisco shaping the future of data centers and connectivity? In today's episode of Tech Talks Daily, live from Cisco Live, I'm joined by Kevin Wollenweber, Senior Vice President and General Manager of Cisco Networking – Data Center and Provider Connectivity. Kevin, with decades of experience and a finger on the pulse of industry transformations, shares his insights into Cisco's latest innovations. We discuss how these advances address the complex challenges faced by the largest service providers and data centers around the world. From new 400 and 800 gig routers and switches to AI-driven network management tools, Kevin reveals how Cisco is helping customers modernize and streamline their network infrastructures. Throughout our conversation, Kevin delves into the merging of the data center and routing teams, enhancing Cisco's ability to deliver cutting-edge solutions. We also explore how Cisco leverages automation and AI to simplify network management and improve operational efficiency for service providers. As we close this episode, I'd like to ask everyone listening: What future networking challenges do you think are most critical? How should companies like Cisco continue to innovate in response? Share your thoughts with me.

Duration:00:14:24

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2930: Vodafone's Digital Transformation: Connecting the World

6/12/2024
In a world increasingly driven by digital transformation, the robustness of enterprise connectivity can often go unnoticed—until it doesn't. Today on Tech Talks Daily, we have the pleasure of hosting Mark Bennett, Head of Global Enterprise Networking Products at Vodafone Business, to discuss the pivotal role connectivity plays in modern business operations. Vodafone Business, a primary growth engine within the global Vodafone Group, stands at the forefront of enterprise connectivity, boasting a revenue of approximately $8.7 billion. The company's commitment is not just about maintaining connections but enhancing business capabilities through digital transformation. During this episode, Mark provides us with a deeper insight into the lesser-known yet critical side of Vodafone Business. He details their comprehensive portfolio, which spans IoT, cloud, security, analytics, unified communications, and more, catering from small enterprises to large multinational corporations. With today's enterprise networks becoming increasingly complex, the convergence of software-defined wide-area networks with security at the forefront—driven by hybrid working and cloud adoption—is more crucial than ever. Mark discusses the strategic importance of SaaS (software as a service) and cloud integration, highlighting the significant role of Vodafone Business in supporting their customers through these transitions. Moreover, Mark sheds light on the transformative impacts of network automation. Despite a large portion of the industry still managing networks manually, Vodafone Business is pushing the boundaries by implementing AI and automation to enhance operational productivity and end-user experience. As Mark's first Cisco Live event in the U.S., he shares his excitement about exploring advancements in AI and automation, particularly how these technologies integrate into Vodafone's strategies to ensure optimal performance and agility for their customers globally. Whether you are deeply embedded in the tech industry or just curious about the infrastructural backbone that supports digital business operations, this conversation offers valuable insights into the critical role of enterprise connectivity in today's business landscape. What are your thoughts on the evolution of enterprise networking? How do you see AI and automation playing a role in your business or industry? Join the conversation and share your insights with us!

Duration:00:16:20

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2929: How Cisco is Empowering One Billion Lives Through Technology and Social Innovation

6/11/2024
Why should companies invest in social impact programs? Today on Tech Talks Daily, we delve into this compelling question with Brian Tippens, SVP and Chief Social Impact Officer at Cisco. Together, we explore how integrating social impact strategies not only drives positive change but also propels business outcomes forward. Cisco stands at the forefront of this movement, harnessing its vast technological resources and extensive ecosystem to champion an inclusive future for all. Our discussion will highlight Cisco's key initiatives that illustrate the profound intersection of social responsibility and business strategy. These efforts include climate sustainability, response to crises, advancement of social justice, skills development, community impact through employee engagement, economic empowerment, digital inclusion, and accessibility. In a time when ESG (Environmental, Social, and Governance) can spark controversy, Brian will share why companies like Cisco continue to invest in social impact, viewing it as essential to their business ethos and crucial for addressing global challenges. We'll also shed light on Cisco’s "One Billion Lives Positively Impacted" initiative and their comprehensive actions for social justice. Join us as we uncover the tangible benefits of these initiatives not just for society, but for the employees, customers, and partners of a global enterprise. How do you think embracing social impact can reshape the future of business? Share your thoughts and join the conversation. Useful Links “One Billion Lives Positively Impacted with BBC StoryWorks highlights” https://www.cisco.com/c/en/us/about/csr/technology-for-good/one-billion.html “Cisco’s 12 Actions for Social Justice” https://www.cisco.com/c/en/us/about/social-justice.html Cisco’s ESG Reporting Hub https://www.cisco.com/c/m/en_us/about/csr/esg-hub.html

Duration:00:18:26

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2928: PwC's Insights on Digital Operations and AI Integration

6/10/2024
Are you ready to dive into the latest trends in digital operations? In this episode of Tech Talks Daily, I'm excited to welcome Carla DeSantis, Partner in Operations Transformation at PwC, to discuss the findings from PwC's recent Trends in Digital Operations Survey. Carla provides an in-depth look at the survey's key findings, highlighting that 69% of companies are not seeing returns on their technology investments in supply chain and operations. She explains the primary obstacles, including lack of user adoption, data quality issues, and the challenges of integrating new technology with legacy systems. Carla emphasizes the importance of a holistic approach to transformation, rather than a siloed focus on individual pain points. One of the most intriguing aspects of our conversation is the discussion on AI integration. Despite nearly all respondents having some level of engagement with generative AI, only 20% report widespread use in operations and supply chain. Carla shares insights into what factors contribute to successful AI integration, stressing the need for clear use cases that augment human capabilities rather than replace them. She also addresses the common misconception of AI as a silver bullet or a tool for workforce reduction. Carla underscores the critical role of upskilling in achieving digital transformation. She advocates for reimagining training as a continuous learning journey, involving both detractors and super-users early in the process to identify and overcome adoption barriers. Her advice on balancing encouragement with accountability for technology use is particularly valuable for business leaders aiming to foster a digitally adept workforce. Looking ahead, Carla paints a picture of an evolving landscape where sustainability and regulatory considerations are becoming increasingly important. She encourages listeners to explore PwC's Digital Operations Report for industry-specific insights and practical recommendations. How is your organization navigating the complexities of digital transformation? Tune in to this episode to gain valuable insights from Carla DeSantis and discover strategies to enhance your digital operations. After listening, I’d love to hear your thoughts on the key challenges and opportunities in your digital transformation journey.

Duration:00:28:18

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2927: SAP's Data Sphere: Redefining AI and Data Management

6/9/2024
Are you ready to explore the future of data and AI? In our upcoming episode of Tech Talks Daily, I am thrilled to welcome Irfan Khan, Chief Product Officer at SAP, to discuss SAP's groundbreaking data and analytics portfolio, particularly the new SAP Data Sphere offering. Irfan brings a wealth of experience and insights, starting from his early interest in technology inspired by his father to his formative computing experiences with the BBC Micro and Amstrad CPC 464. His journey from CTO at Sybase to various sales roles at SAP has given him a unique customer-centric perspective that fuels his innovative approach to data and AI. Our conversation dives deep into the SAP Data Sphere, a revolutionary business virtual data fabric concept that allows for data federation without the need for physical data consolidation. This groundbreaking approach preserves data context and metadata, which are critical for training high-quality generative AI models. Irfan explains how Data Sphere leverages knowledge graphs and vector stores to enable contextual AI capabilities, allowing businesses to detect signals and patterns across disparate data sources for applications like supply chain optimization. One of the standout aspects of our discussion is the emphasis on data quality, lineage, and ethical use, which are paramount for the responsible deployment of generative AI. Irfan shares SAP's commitment to ethical AI, including the formation of an ethical AI committee to vet models before production use, and discusses the measures taken to prevent hallucinations, cultural biases, and maintain data integrity. Irfan also highlights real-world applications of SAP Data Sphere and generative AI, such as detecting early signals of supply chain disruptions and ethically screening candidates for recruitment. These examples showcase how generative AI is enhancing business applications across various industries, driving innovation, and supporting better decision-making. Looking ahead, Irfan paints an exciting picture of the future of data and AI, with rapid innovation from big tech players like Google, Meta, and OpenAI. He underscores the importance of continuous learning through bite-sized content and networking to stay ahead in this dynamic field. What steps can your business take to leverage the power of AI and contextual data? Tune in to this episode to gain valuable insights from Irfan Khan and discover how SAP's innovative solutions can transform your data management and AI strategies. After listening, I’d love to hear your thoughts on the role of generative AI in your business and how you plan to practice better data hygiene for responsible AI use.

Duration:00:30:56

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2926: Sustainable Data Destruction: Keeping Devices Out of Landfills

6/9/2024
How secure is your data really? In this episode of Tech Talks Daily, I sit down with Rocco D'Amico, founder of Brass Valley, to explore the hidden threats and innovations in data security and management. Brass Valley began with a focus on data security for data centers and has since evolved into a leader in search engine optimization and data destruction innovations. Rocco sheds light on the often-overlooked danger of embedded data in off-network and end-of-life devices, explaining how even wiped devices can harbor hidden data that poses significant security risks. He discusses the importance of identifying gaps in your company's data protection and what a robust data risk management platform should accomplish. Rocco's insights into implementing high-reliability practices from industries like nuclear, healthcare, and aviation into IT asset disposition (ITAD) are invaluable, demonstrating how to minimize the risk of mega data breaches effectively. One of the standout moments from our conversation is Rocco's account of assisting a major security company in closing 49 data centers across 22 countries within just 60 days. His story highlights the critical role of strong communication, cultural understanding, and experienced partners in achieving such a massive feat without compromising data security. Rocco also emphasizes the importance of sustainability in data destruction, advocating for responsible methods that keep old devices out of landfills while ensuring complete data destruction. He offers a fascinating perspective on how the data management landscape has changed dramatically over the past few years and what these changes mean for the technology we use today. For those interested in delving deeper into data security, Rocco provides practical advice on measuring processes, enabling open communication, and having a disaster recovery plan in place. His approach to empowering staff to voice concerns and preventing potential breaches showcases the importance of a proactive and vigilant mindset in data protection. What steps are you taking to ensure your data is fully protected? Tune in to this episode to learn from Rocco D'Amico's expertise and discover how you can fortify your data security strategies. After listening, I’d love to hear your thoughts on the hidden threats within your data security practices and how you plan to address them.

Duration:00:21:42

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2925 Unlocking Startup Potential: Driving Product Adoption and Retention

6/8/2024
Are you an aspiring entrepreneur looking for insights on how to navigate the tech startup world? In our latest episode of Tech Talks Daily, I had the pleasure of interviewing Luke Diaz, the founder of DBT Ventures, an angel investment fund dedicated to supporting underrepresented founders. Luke brings a wealth of experience leading customer success teams and has been instrumental in helping several startups scale from single-digit millions to over $100M in ARR. In our conversation, Luke delves into the challenges and opportunities for startups seeking funding. He shares valuable strategies on how to quantify your startup's potential, attract investor interest, and practice conscious leadership. Luke's commitment to fostering diversity in tech is truly inspiring, as he highlights the importance of providing venture capital to founders from diverse backgrounds, ensuring that innovative ideas are not overlooked due to traditional biases in the investment landscape. One of the standout moments from our discussion is Luke's emphasis on the critical role of customer success in driving product adoption and retention. He provides actionable advice on how to structure onboarding programs, understand and mitigate churn, and create a culture of transparency and continuous improvement within your company. Luke's approach to leadership is both practical and profound, advocating for conscious leadership practices that not only shape company culture but also drive measurable business impact. Luke also shares his perspective on emerging tech trends, particularly the role of AI tools like ChatGPT in enhancing business efficiency and decision-making. He cautions against the hype and stresses the importance of linking AI applications to tangible business outcomes. For those looking to expand their knowledge, Luke recommends "The 7 Powers" by Hamilton Helmer, a book that offers valuable business principles applicable to any entrepreneur. He also shares his commitment to continuous learning, allocating time each week to stay updated with new tools and trends, a habit that has undoubtedly contributed to his success. What insights did you find most valuable from Luke's journey and expertise? Tune in to this episode to discover how you can apply these lessons to your own entrepreneurial endeavors. And after listening, I’d love to hear your thoughts on how conscious leadership and strategic customer success can transform your business.

Duration:00:25:13

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2924: The Tech Tag Team: WWE and Cisco's Networking Power Play

6/7/2024
In today's digitized age, the spectacle of live entertainment isn't just about the Wrestlers, but equally about the seamless technological orchestration that happens behind the scenes. On this episode of Tech Talks Daily, we meet Ralph Riley, Director of Broadcast IT Systems at WWE, a man whose career has seen him evolve from an IT intern to a key player managing the nerve center of WWE’s broadcasting operations. Ralph's journey through the ranks of WWE offers a fascinating glimpse into how critical network management and cybersecurity are in ensuring that millions of viewers receive uninterrupted, high-quality broadcasts of their favorite wrestling events. With over 15 years in the field, Ralph has navigated the rapid evolution of technology and security, particularly in the demanding realm of media and entertainment. In 2020, Ralph's contributions were recognized with WWE’s ‘Code of Champions’ award, an accolade that highlighted his significant role in advancing WWE’s technological capabilities. His hands-on experience spans from ensuring the robustness of the network during live broadcasts to integrating advanced solutions like Cisco's ThousandEyes, which offers real-time visibility into network performance, drastically reducing the mean time to resolution for network issues. Beyond the technical, Ralph’s story is also one of personal passion and community service. His dedication extends into his personal life, where he volunteers at Operation Hope food pantry, demonstrating a commitment to addressing food insecurity. His multifaceted life—balancing high-stakes IT management, community service, and family—provides a rich narrative on the intersections between technology, personal growth, and community impact. What does it take to maintain such a high-stakes technology environment without losing touch with community and family? Join us as Ralph shares his insights and experiences, and let us know how technology has impacted your enjoyment of live events. How does technology invisibly enhance your experience of the spectacle? Share your thoughts with us!

Duration:00:27:21

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2923: Cisco Live: Webex's Vision for AI in Hybrid Work

6/6/2024
Are you and your business truly leveraging the power of AI in your workplace, or are we just scratching the surface amid the widespread hype? Today, I'm joined by Aruna Ravichandran, the dynamic Senior Vice President and Chief Marketing and Customer Officer at Webex by Cisco, who is making significant strides in technological and workforce transformations. Broadcasting from the vibrant Cisco Live event in Las Vegas, Aruna brings over two decades of experience from some of the most influential tech companies worldwide. In today’s episode, Aruna will explore the evolving landscape of work and the transformative role of AI. With her robust background in engineering and marketing, she is ideally positioned to discuss the convergence of technology and customer engagement. Aruna is not just a leader in digital marketing strategies; she's also a staunch advocate for women in STEM and brings perspectives on the future of work that are both innovative and deeply inspiring. So, hold on tight as we dive into a conversation that promises to expand your understanding of AI’s impact on professional environments. Aruna, a massive welcome to the show! Could you start by telling us a bit about your role and the exciting developments you’ve seen at Cisco Live? Listeners, as we navigate through these insights, what are your thoughts on the role of AI in enhancing workplace efficiency and transforming business operations? How do you see these advancements influencing your industry or personal career trajectory? I invite you to share your views and join the conversation.

Duration:00:27:19

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2922: Tech at 30000 Feet: How United Airlines is Transforming Passenger Experiences

6/5/2024
Have you ever wondered how one of the world's largest airlines ensures that every passenger interaction is seamless, both on the ground and in the air? Today, I'm joined by Dan Field, Director of Platform and Network Engineering at United Airlines. Dan brings a wealth of experience integrating cutting-edge technology to enhance customer experiences and operational efficiency at United. With tools like Cisco's AppDynamics and innovative solutions like Agent on Demand, Dan and his team are revolutionizing travel. Agent on Demand allows passengers to connect with agents via call, text, or even video chat. This service eliminates the need to physically wait in line, offering a more convenient option for travelers to manage their journey—everything from seat assignments to boarding times can be handled through a simple QR code scan. Today's discussion isn't just about the technology itself but about how United Airlines leverages these advancements to significantly improve organizational efficiency and customer satisfaction. Listeners, as we explore these technological innovations, what are your thoughts on how such technologies could further enhance your travel experiences? Have you encountered any tech-driven solutions during your flights that made a significant difference? Join the conversation and share your views.

Duration:00:16:08

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2921: Innovative Defenses: Tom Gillis on Cisco's Latest Security Solutions

6/5/2024
Are you and your organization prepared for the future of cyber security? Today, I'm joined by Tom Gillis, Senior Vice President and General Manager of Cisco's Security Business Group on the Tech Talks Daily Podcast. Broadcasting directly from the vibrant atmosphere of Cisco Live in Las Vegas, Tom joins us to unravel the dynamics of cyber security within the framework of a renowned networking giant. With a career that spans influential roles at VMware and now at Cisco, Tom offers unique insights into the evolution of cybersecurity strategies and their crucial role in shaping business resilience. Tom discusses the latest innovations unveiled at Cisco Live. From the groundbreaking Cisco Hypershield to enhancements in AI-driven security management, these developments represent Cisco's commitment to fortifying enterprise defenses against increasingly sophisticated threats. As we delve into these topics, Tom will also share his personal journey and the reasons behind Cisco's accelerated innovation in recent times. So, buckle up as we transport you to the heart of Cisco Live, where the future of enterprise security is being redrawn. Join us for a conversation that promises to be as enlightening as it is inspiring. What are your thoughts on the trajectory of cyber security and the innovations discussed today? How do these advancements resonate with your professional experiences or the challenges faced by your organization? I encourage you to share your perspectives and join the ongoing dialogue by reaching out through our various platforms.

Duration:00:21:37

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2920: Cisco Live: Exploring Retail Tech With Steve Madden

6/4/2024
How can a fashion-forward brand like Steve Madden redefine the intersection of style and technology? In this episode of the Tech Talks Daily Podcast, I'm live at Cisco Live, engaging with Steve Madden's top tech minds: Kamran Siddique, Global CISO and head of infrastructure and Nitin Srivastava, Director of IT Infrastructure & Operations. We delve into the dynamic world of retail technology and explore how Steve Madden, a brand celebrated for its trendy footwear and accessories, leverages cutting-edge technology to enhance customer experiences worldwide. Despite its traditional association with fashion rather than tech, Steve Madden is making significant strides in integrating technology into its operations, particularly with its recent shift to a new SaaS-based POS system designed for iPads. During our discussion, Kamran will share insights on the crucial security measures Steve Madden prioritizes to protect customer data and ensure transaction integrity. We'll uncover how the brand maintains a balance between robust security protocols and a seamless user experience, especially in high-traffic retail settings. Furthermore, Kamran will reflect on the evolving role of a CISO in the retail sector, particularly as digital and SaaS-based solutions become more prevalent. We will also hear about the challenges of aligning IT infrastructure with broader business strategies and the metrics that are pivotal in evaluating the effectiveness of IT security and infrastructure efforts. Join us as we uncover the technological pulses behind a global fashion giant at one of the biggest tech events of the year. After listening, what do you think are the biggest tech challenges facing the retail industry today? Share your thoughts and join the conversation.

Duration:00:18:45

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2919: Cisco Live: Lowe's Tech-Enabled Retail Transformation

6/4/2024
How is technology reshaping the way businesses connect with their customers? Today on Tech Talks Daily, I, Neil Hughes, sit down with Shad Aul, Senior Manager of Network Engineering at Lowe's, to uncover how the home improvement giant is transforming its customer interactions through a groundbreaking collaboration with Cisco. In our discussion, Shad delves into the strategic shift from a traditional on-premise solution to a unified SaaS platform using Cisco Webex Contact Center. This bold move not only streamlines operations across 25 business units and accommodates 8,781 agents but also plays a pivotal role in reducing Lowe's IT overheads and licensing costs significantly. With over 1 million customer calls handled seamlessly in the first quarter of 2024 alone, Lowe's exemplifies how scalability and reliability in technology can lead to superior customer service. Moreover, we explore how this technological overhaul is not just about efficiency but also enhancing customer satisfaction through a seamless omnichannel experience that meets evolving consumer expectations. Shad shares insights on the integration of advanced AI applications, set to redefine the future of customer engagements and drive Lowe’s forward in attracting top-tier tech talent. Join us as we discuss the intricacies of implementing such extensive changes without interrupting business flow and the ongoing benefits of Cisco's Lifecycle Services in speeding up the realization of business value through AI-driven outcomes. What could this mean for the future of retail and customer service? Share your thoughts and join the conversation as we delve into the intersection of innovation, customer satisfaction, and business growth.

Duration:00:18:34

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2918: Exploring Space with BAE Systems: The Azalea Project

6/3/2024
In this episode, we explore the exciting developments in space technology with Liz Seward, Head of Space Strategy and Market Development at BAE Systems. With a background in business development, marketing, thermal engineering, and mission systems engineering, Liz has worked on notable projects such as the ExoMars rover and a mission to return a sample from an asteroid. She is also a prominent figure in Women in Aerospace Europe and the International Astronautical Federation. Our conversation begins with an introduction to the role of space in defense, emphasizing the need for earth observation and near-real-time intelligence for multi-domain operations. Liz explains how space technology provides critical capabilities for global monitoring, weather forecasting, mapping, and communications, all essential for modern defense strategies. We delve into BAE Systems' re-entry into the space sector after 20 years, highlighting the Azalea project. Azalea is a groundbreaking initiative combining multiple sensors and machine learning for faster data analysis. It uses software-defined radios, synthetic aperture radar, and onboard processing to fuse multi-sensor data such as RF, radar, and optical, providing actionable insights rapidly. This project aims to reduce the time from data capture to useful information for operators, marking a significant advancement in earth observation capabilities. Liz also discusses the future of space innovation, focusing on dual-use capabilities that serve both defense and civilian needs. She shares insights on software-defined satellites that can be reprogrammed to meet different use cases securely and the UK’s efforts to establish supportive regulations around space sustainability and debris mitigation. A critical aspect of our discussion is the urgent need for talent development in the new space age. Liz introduces BAE Systems' launch of the UK's first-ever space engineering apprenticeship program. This initiative aims to build a talent pipeline by combining part-time work at BAE with a part-time engineering degree from the University of Portsmouth. The program seeks to attract passionate individuals eager to work on hands-on space projects, including the Azalea project. Throughout the episode, Liz provides a comprehensive view of how BAE Systems measures success, both in delivering new capabilities to key customers like the UK government and in providing solutions internationally to allied countries. For the Azalea project, success is defined by its ability to offer step-change earth observation capabilities. Join us as we uncover the innovative strategies and projects at BAE Systems that are set to shape the future of space technology. How is your organization preparing for advancements in space capabilities? Share your thoughts and join the conversation.

Duration:00:25:40