Technology Podcasts

Underserved is the podcast for the rest of the technology industry. No startup or gadget worship, just real stories, lessons, and interesting topics from real people in the technology industry. Special emphasis on software development culture and history.

Underserved is the podcast for the rest of the technology industry. No startup or gadget worship, just real stories, lessons, and interesting topics from real people in the technology industry. Special emphasis on software development culture and history.


United States


Underserved is the podcast for the rest of the technology industry. No startup or gadget worship, just real stories, lessons, and interesting topics from real people in the technology industry. Special emphasis on software development culture and history.




Ep 052, Minimize the Entropy

Morgan Creighton grew up watching Carl Sagan explain the wonders of our universe on PBS, inspiring Morgan to study physics. During his first job after college, a Nobel Physics Laureate famously opined that Computer Science would someday be declared a sub-discipline of physics. Morgan feels this is exactly the opposite of the truth - physics may eventually be declared a sub-discipline of CS! We cover the management of entropy in software, the Technicolor Dreamcoat that is functional...


Ep 051, Hampshire Andrologist's Road to IT

We kick off Season 5 speaking to Bob Hammond, CTO of Choreograph. Bob has survived the dotcom boom and bust, several acquisitions and divestitures, and scaling several companies to provide ad delivery to large audiences. When you make things big enough and fast enough, the LAN speed often becomes your throttle, and expansion efforts are like changing the tires on a speeding car. We talk about backbone bottlenecks, boats Bob wishes he had been on, and building a rig to fly virtual planes when...


Ep 050, End Zone Militiaman

Episode 050 of Underserved features Gene Grella, a renaissance IT executive who also teaches, flies RC planes/drones, and fires a musket after every Patriots home game touchdown. We discuss the merits of a big, boring, process-driven company for your first job out of college. We also talk about CEOs who put their personality stamp on their companies, FPV flight, and how the best professors correlate the classroom lessons to the real...


Ep 049, Ace of Bass

Our guest Sean Mack spent many sunny surf days at UCSC in the basement computer lab, but it paid off. Sean was at the dawn of the streaming age, helping bring online everything from submarine trips to game shows. Later in his career, he moved to education technology as the mission was more in line with his interests. We talk about enterprise DevOps, balancing security and capability delivery, and playing the upright bass for...


Ep 048, From Cowboys to Courses

Noah Pryor realized early on that building GUIs in C was a losing battle, as was fielding support calls at 3 a.m. from drunken phone battery kiosk users. Noah pivoted into Ed Tech and we talk about how he enjoys the journey and the mission. Also discussed: Modern-day web scraping tools, dealing with DMCA requests, and what happens when you Rickroll yourself. https://www.ageofempires.com/https://teachable.com/https://www.udemy.com/www.seatgeek.com/


Ep 047, Build Your Own Role

Our guest Jen McComas started out intercepting calls for help from customers and building herself a tech support position. This "build your own" theme continued in her career as Jen invented roles in subsequent technology companies, culminating with becoming a division CTO at IBM. We talk about the changing definition of work and productivity, the importance of curiosity, and how staying in your swim lane may shrink your pool. Jobs of the future...


Ep. 046, Butchering Bytes Brilliantly

Out of the mosh pits of Worcester, Jeff Gnatek found his way to a graphic design internship and coding by creating tattoo artist websites. Custom Made (think Etsy on-demand) led him to become the Head of Engineering at Butcher Box, the monthly meat-by-mail company. We talk about ribeyes as a perk, hardcore history, and empathy for fellow managers when you become...


Ep. 045, Our Passive House

This week's guest Matt Hillery started his career translating between business users and the engineering ivory tower. This skill would come in handy again and again throughout his career as he honed in on content management as a vocation and basis for a company he later sold. We cover lessons learned from start to exit, energy-efficient housing as a hobby, and what to do when a job leaves...


Ep. 044, Metadata Maven

This week's guest Doug Poirier started out programming on a VIC 20 but found during his career that he liked putting tools in users' hands and driving adoption better than slinging code. What good is technology anyway if you can't get people to embrace it? We talk about the ILOVEYOU virus's siren song, the virtualization of databases, and the hidden value of SharePoint in Office 365. ILOVEYOU virus: https://en.wikipedia.org/wiki/ILOVEYOU Conventional wisdom and database virtualization:...


Ep. 043, Owning your Career

This week's guest Nausheen Moulana grew up fascinated by the potential of the humble electron. Her parents were wary to send her to the US after hearing some scary stories, but Nausheen made it here in time for grad school. As a MATLAB power-user, Nausheen was thrilled to work at The Mathworks for decades. We talk about when it's time to move on, the importance of financial literacy for software professionals, and the delicate balance of "finding your voice" as a female in...


Ep. 042, Realtor Genius

Our guest Lisa Maxwell was encouraged to "go into computers" but initially resisted this advice. She enjoyed playing music so much she ended up with a degree in it, but found that it's hard to make a living that way. Lisa's aptitude for math led her to program for a living, as well as qualifying for MENSA. We talk about instrument petting zoos, the tryout similarities between orchestras and sports teams, and what goes on at those MENSA...


Ep. 041, In careers, timing is everything

JP Beaudry grew up in rural Quebec hacking together cars and studying engineering. After an eye-opening internship in Japan, he came to the US as the DotCom bubble was booming, discovering in the process that timing is everything in careers. We discuss his love/hate relationship with automobiles, changing development velocity, and his experience bringing online learning to the masses at...


Ep. 040, Finnish Strong

This week's guest Vesa Tormanen grew up in Finland, first amazed by the computers running at the government pension fund where his parents worked. He hit university at the perfect time, as fellow Finn Linus Torvalds was creating Linux, a classmate was inventing ssh, and the web browser came of age. We talk about Nokia's history and Apple's future, as well as how his current company Neurala is using AI to accelerate and improve product and materials...


Ep. 039, You want chili powder with that?

Matt Phair did not expect to be a data scientist when he was a butcher in his younger days. But after some school and getting some experience he found technology to be a great vehicle for social mobility. Matt talks to us about Peapod Digital Labs using data science to make the shopping experience better. He also shares some suggestions for folks who aspire to become great data scientists or developers. Matt's show notes: LinkedIn:www.linkedin.com/in/matt-phairPeapod Digital...


Ep. 038, I can't defend what I don't know exists

This week's guest Brian Haugli is a "recovering CISO" - a veteran manager of big-company Information Security who is re-packaging that skillset for the SMB market. Brian is also the host of CISOlife, a YouTube channel about struggles, tools, and solutions for CISOs. We talk about Brian's early days as a physical security tester, realistic vendor assessment, and the origin of his company SideChannel. RealCISO.io - https://www.realciso.io). SideChannel -...


Ep. 037, Zooming in the nineties

Season Four kicks off with our guest Jeff Krampf. Jeff started on an Apple II back in the day and worked on CU-SeeMe, the Internet's first video conference software - the great grandfather of Zoom. We talk about commercializing open-source, overcoming acquisition indigestion, and how Bose is adding real-time services to their famous speakers. CU-SeeMe: https://en.wikipedia.org/wiki/CU-SeeMe IntelliVid:...


Season 3 Bonus Episode: ANIME! Part 2 - The Collector

In our second Bonus Episode of Season 3, we cover toy collecting with Mason Fitch. Mason's collection features over 450 toys, mostly rare die-cast Shogun warriors, and other Japanese classics. We talk about how a single action figure purchase led to trips to both the West Coast and Japan in pursuit of these childhood mementoes. We also talk about how to truly appreciate the Citizen Kane of anime,...


Season 3 Bonus Episode: ANIME! Part 1

I was among many folks in Massachusetts who grew up watching Force 5, Star Blazers, and other animated shows from Japan (aka anime). In this bonus episode of Underserved, I talk with Art Sousa, a lifelong friend with a shared nostalgia for these giant fighting robot serials. I then speak with Robert "Swifty" Swift aka Nixon, who takes us much further down the anime rabbit hole to show us how the genre is "as big as all outdoors" and is rapidly going mainstream on Netflix and...


Ep. 036, Know thy user for he is not thee

Our guest for the Season Three finale is a legend in the User Experience community. Dave Platt started developing because of a love of mainframe games. He graduated to becoming an author of books on various Microsoft programming tools before concentrating his efforts on UX. We talk UX process, evangelism, and Dave's mission to help senior citizens better leverage technology to stay...


Ep. 035, Don't drink the Java

Bill Scott toured the trades and the military before discovering software consulting as a career. Rather than being yet another Commodore 64 disciple, Bill's introduction to programming is a unique story, one you'll have to hear to believe. We also talk about iOT development/hardware hacking, Extreme Programming, and the push for digital...