The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
Technology Podcasts
On The Ticket, you'll hear Intercom's Customer Support team in conversation with the customer service leaders, renowned customer experience thinkers, and influential authors who are shaping the field of customer support.
Follow The Ticket to get the weekly episodes and sign up for our twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter
π www.intercom.com
Location:
United States
Genres:
Technology Podcasts
Description:
On The Ticket, you'll hear Intercom's Customer Support team in conversation with the customer service leaders, renowned customer experience thinkers, and influential authors who are shaping the field of customer support. Follow The Ticket to get the weekly episodes and sign up for our twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter π www.intercom.com
Twitter:
@intercom
Language:
English
Website:
https://blog.intercom.io/
Off Script: Into the future with AI-first Customer Service
Duration:00:23:25
Exploring customer service career paths in the age of AI
Duration:00:25:28
Unpacking the impact of AI on CX with PartnerHero's Mercer Smith
Duration:00:27:12
Moment of truth β Fin AI Copilot in practice
Duration:00:22:21
How Fin AI Copilot changes the game for support teams
Duration:00:12:38
Introducing Off Script: Des Traynor on the AI revolution
Duration:00:26:52
Stacy Sherman on how to design customer experiences that drive loyalty
Duration:00:22:56
Fueling the AI machine with the knowledge it needs
Duration:00:22:08
How AI is transforming customer service tech stacks
Duration:00:28:47
Amplitudeβs Jenna Elliott on navigating the future of customer success
Duration:00:25:33
Understanding the changing economics of customer service in the age of AI
Duration:00:31:57
Making magic: Simon T. Bailey on the platinum service principles that create lifelong customers
Duration:00:26:50
Exploring Intercom's Customer Service Trends Report for 2024
Duration:00:30:40
Rewind: Jeff Vincent on solving customer problems
Duration:00:29:42
Intercom on Product: Riding the AI wave in 2024
Duration:00:55:51
CX leader Camille E. Acey on the evolving dynamics in customer service
Duration:00:25:57
Synthesia CEO Victor Riparbelli on how generative AI is transforming video
Duration:00:35:38
Inside Intercom 2023 in Review
Duration:00:58:28
Rewind: CX author Dan Gingiss on turning customers into your own salesforce
Duration:00:29:44
Make every call count: The evolution of phone support
Duration:00:27:16