This is ITSM
The Bring Your Own Everything Episode09/19/16
In this episode, Ari and Andy discuss writing, governing, and executing 'Bring Your Own Everything' (BYOE) policies. How do you strike a balance that ensures no one - customers, staff, or security - want to drop-kick you for over-complicating their...
Service Desk Horror Stories: Don't Let it Happen to You
In this episode, Ari, Commanda, and Andrew Seavey dive into the Service Desk, horror stories and all. Learn how to staff your service desk with the right people, measure the behavior that's ACTUALLY important (sorry, vanity metrics), and implement...
One Preview of Next Week's Episode, One Million Bad Jokes
Welp, this week got away from us with the holiday and all. We're happy to report, however, that Ari and Lindsey put together a preview of next week's episode complete with (too many) terrible jokes and some minor robot-arm-related assault. Join us...
Episode 6: A Librarian's Take on ITIL's Knowledge...
In this episode, Lindsey and Ari interview Joseph Thompson, a Library Scientist/Cherwell Developer (probably the only one on the planet if we had to guess) about knowledge management. Hear the whole story, going all the way back to when a "bug"...
- United States