Bank Customer Experience
Business
The Bank Customer Experience Podcast offers a view into the hot topics affecting the banking world.
Location:
United States
Description:
The Bank Customer Experience Podcast offers a view into the hot topics affecting the banking world.
Twitter:
@MobilePayToday
Language:
English
Contact:
5022417545 ext 134
Episodes
How can banks maintain a good CX in light of layoffs?
5/10/2024
In recent news, big banks have made major layoffs, with Citi laying off a total of 2,000 employees in the first three months of 2024, with other banks such as PNC Financial and Wells Fargo following suit. But this news presents a challenge, how do banks maintain a good customer experience with reduced staff? Should banks be cutting headcount or training employees more efficiently?
Bradley Cooper, editor of ATM Marketplace discussed bank layoffs in light of CX with Mack Turner, a 30 year veteran of the financial services industry and managing director of Mack Turner Marketing Consulting and Insight LLC during this episode of the Bank Customer Experience Summit Podcast.
Turner discussed a number of key topics during the interview including:
Duration:00:19:51
How to pull off a successful branch renovation
4/12/2024
Banks have been rethinking their branch strategies for some time. While some are downsizing their number of branches, others are renovating or constructing brand new branches. These branches need to be fully optimized to meet the needs of a changing audience. The first episode of the Bank Customer Experience Podcast explored the topic of branch renovations. Bradley Cooper, editor of ATM Marketplace, interviewed Jean-Pierre Lacroix, founder and president of design firm Shikatani Lacroix Design to learn more about how banks can discover the secret ingredients of branches to deliver the best return-on-experience for customers.
During the podcast, Lacroix addressed the following topics:
Listen to the podcast in full above.
Duration:00:20:49
Plant-based ingredients grow on pizza market
2/7/2023
In this edition of the Perfecting Pizza Podcast, Pizza Marketplace Editor Mandy Wolf Detwiler chatted with Mike Reinecker, director of sales for PDQ Signature Systems, to learn some tips and common mistakes to avoid when it comes to choosing and using a POS system.
Duration:00:13:38
How tech stacks are learning to be more intuitive - FOOD
11/3/2022
Duration:00:23:04
Givex expands, launches new products during pandemic - FOOD
8/25/2022
Duration:00:17:04
Pandemic causes PizzaLeah to pivot - FOOD
1/19/2022
Duration:00:24:59
How restaurant technology continues to evolve - FOOD
12/21/2021
Duration:00:23:37
Self-service at retail: The growth has only begun - KMC
11/11/2021
Duration:00:22:15
BurgerFi CEO: What it takes to be a winner - FOOD
11/11/2021
Duration:00:17:04
Finding the solution to power 4K video and beyond - DST
8/17/2021
Duration:00:11:48