50 Shades of Hospitality

In this episode, Andrra Berisha describes how she has dynamically created an envious hospitality management path for herself after her hospitality studies in Switzerland. As the Business Development Manager at Lighthouse, the leading commercial platform for the travel & hospitality industry, Andrra uses her hospitality acumen to drive revenue growth and foster long-term client partnerships. We ask Andrra to describe her hospitality education and how it has helped her to succeed in the hospitality sector and she gives our listeners some insights on how to creatively and dynamically approach a successful management career. Working in the luxury hotel sector gave Andrra the skills she needed to engage with demanding clients and to understand the importance of having a service-based approach to business. In addition, Andrra understood early in her career the importance of technology and how to use it optimally. She also explains how she moved from a traditional hospitality role into a more technology-based position and the challenges she faced during this time. Finally, Andrra gives us her opinion of AI and how this new technology can improve the customer experience while underpinning her solid conviction that the human touch will always be appreciated and needed. With a proven track record in academia and business development, Andrra is a dynamic force in the field. As the Business Development Manager at Lighthouse, Andrra drives growth by forging strategic partnerships and securing enterprise-level contracts. Based in Pristina, Kosovo, Andrra excels in remote environments, leveraging strong relationships with C-level executives to expand market reach and drive sales. Previously, Andrra served as a Business & Sales Consultant for Everguest, where they pioneered entry market strategies and elevated client portfolios through innovative approaches to online reputation management. Prior to this, Andrra demonstrated exceptional leadership as the Front Office & Revenue Manager at Four Points by Sheraton, optimizing guest experiences and increasing satisfaction scores through Design Thinking methodologies. With a background spanning pre-opening project management, client experience design, and sales, Andrra brings a wealth of expertise to every endeavor. From internships at neuvoo to roles at renowned hospitality establishments like Perry Lane Hotel and Penha Longa Resort, Andrra has consistently delivered outstanding results, earning accolades for her dedication and innovation.

As a young hotelier, Can Erikan explains how his global career and Swiss hospitality education has led him back to his native country of Turkey where he is currently the General Manager of Scorpios Bodrum, part of the Soho House Group. Bodrum was once known as the ancient city of Halicarnassus and it is home to one of the seven ancient wonders of the world. Scorpios Bodrum is set on a 70,000 square metres and Can explains to our listeners why their aim is to recreate a Greek agora – a place where thought is cultivated and the soul nourished by sublime surroundings, fresh food and inspired cultural programming. It is no wonder that Scorpios Bodrum is a high-end destination for travelers looking for authenticity and a world-class hospitality experience. In this podcast, we ask Can about his global experience and his mind-set. He explains the importance of self-discipline and how his first experiences in the hospitality world, in particular in Food and Beverage, helped shape his approach to hospitality. Can shares his views on how the industry has changed over the past ten years and the importance of creating unforgettable memories for guests. Finally, we encourage Can to explain why wellness has become so important for guests and how these initiatives are balanced between ancient healing techniques and modern medical technology. As a highly skilled and results-driven hospitality professional, Can offers extensive experience in managing food and beverage operations within luxury hotels and resorts. With a proven track record of delivering exceptional guest experiences and driving profitability, He is well-versed in overseeing all aspects of hotel operations, from leadership development and strategizing to staffing and financial analysis. Can’s global living and working exposure, spanning the USA, France, Switzerland, China, Kazakhstan and Turkey, has equipped him with a keen understanding of diverse cultures and business practices. Throughout his career, Can has delivered outstanding services to renowned luxury hotel brands, including EDITION, Ritz-Carlton Hotels, and The Peninsula Hotels. As a strategic and collaborative leader, Can excels at building high-performing teams and fostering a positive work culture. His ability to navigate complex challenges, adapt to evolving industry trends, and implement innovative solutions has consistently driven business growth and success. He is passionate about delivering exceptional guest experiences, driving revenue and operational excellence in the hospitality industry.

In this podcast, Philippe Clarinval, the current General Manager of Le Prince de Galles Hotel in Paris, France, discusses the role of the Hotel GM and what makes this role appealing and challenging. He also shares his passion for life-long learning and why continuing educational pursuits are important in our ever-changing world. Philippe’s role as General Manager of the Carlton Hotel in St.-Moritz Switzerland and the Grand Hotel Les Trois Rois in Basel allowed him realise the importance of transformational leadership. In this episode, Philippe delves into what transformational leadership looks like and how the hospitality sector must encourage and support service excellence by inspiring and cultivating their employee experiences. We also ask Philippe to share his rich educational and career path and to comment on the current lack of qualified hospitality staff. Philippe explains why hospitality education must continue to adapt if they want to inspire and prepare a new generation of hospitality employees. Finally, Philippe shares his thoughts on what makes a great GM and encourages young hoteliers to continue learning and pursue their dreams. Philippe Clarinval started his career in the United States and Asia with Shangri-La Hotels and Resorts. He is a luminary in the international luxury hospitality industry. He is renowned for his roles as the Managing Director of The Omnia Mountain Lodge, General Manager of the Carlton Hotel St. Moritz, and, most recently, the Grand Hotel Les Trois Rois in Basel. His transformational leadership is characterised by a steadfast commitment to service excellence, uncompromising engagement, inspiration, and the cultivation of a refined employee experience, making his hotels bastions of luxury. A solid academic foundation, with degrees from Ivy League Universities and Management Schools such as the Glion Institute of Higher Education, underpins Clarinval's journey in hospitality. His commitment to excellence has garnered industry accolades and recognition, affirming his status as a thought leader in hospitality. Beyond his professional endeavours, he contributes to the academic sphere, offering insights into leadership, service quality, and management. As such, he is the Vice Chairman of the Hoteliers Guild Academy of Hospitality Arts, a member and author of the Forbes Business Council and a former Board Member of Swiss Deluxe Hotels. His influence extends across other industries, inspiring professionals on executive boards and students alike.

For this podcast, we invited and interviewed Yenny Tanudjaja, the General Manager of Emeralda Golf Club in Indonesia. This famous 27-hole golf club near Jakarta is a signature design of two Golf Legends : Arnold Palmer and Jack Niklaus and has played host to several Indonesian Opens, the Johnnie Walker Super Tour, the Dunhill Asian Masters and the Volvo Masters Asia. Emeralda Golf Club has deservedly been recognized as Best Luxury Golf Course in Indonesia by Luxury Lifestyle Awards, marking the club’s third consecutive LLA win. We ask Yenny about her childhood in Indonesia and she explains how and why she ended up studying hospitality management in Switzerland, first in Lucerne and then in Glion. We ask Yenny about the years she spent living and studying in Switzerland and the special memories that she continues to cherish today. After finishing her Bachelor’s degree, Yenny moved back to Indonesia and worked in several Indonesian establishments such as the American Club in Jakarta along with other hotels and golf clubs. In 2017, Yenny was named General Manager at Emeralda Golf Club and she continues to oversee the success of this famous golf destination. Finally, we ask Yenny about the day to day business of running a prestigious golf club and the skills needed to make sure that the clients have a memorable experience. Yenny Tanudjaja is a seasoned hospitality and golf management professional with extensive experience leading one of Indonesia’s premier golf destinations, Emeralda Golf Club. As General Manager, she oversees all aspects of club operations — from strategic planning and member relations to financial performance and guest experience — ensuring that Emeralda maintains its reputation for excellence in service, sustainability, and course quality. Under her leadership, the club has implemented modern operational systems, elevated service standards, and strengthened partnerships with corporate clients, tourism organizations, and golf associations. Yenny is recognized for her ability to balance operational efficiency with a personalized member experience, fostering a culture of teamwork and continuous improvement among her staff. With a strong background in hospitality management, Yenny brings a strategic and customer-focused approach to every initiative. Her leadership continues to enhance Emeralda Golf Club’s position as a leading golf and lifestyle destination in the region.

Claire Dupleix is a Hospitality and Hotel Reception Ambassador in France and a MOF (Mellieur Ouvrier de France / Best Craftsman of France). She was the first to receive this prestigious honour for Hotel Receptionist in 2015. In this podcast, Claire describes her passion and enthusiasm for the hospitality industry and elaborates on her educational and career paths. In this podcast, we learn more about what it takes to be a MOF and how this competition is run. The title of Meilleur Ouvrier de France is a unique and prestigious award in France, according to different categories of trades in a contest among professionals. This competition is organized and recognized as a third-level degree by the French Ministry of Labour. The President of the French Republic is granted honorary membership with the title MOF honoris causa. The awarding of medals occurs at the Sorbonne, in Paris, during a large reunion followed by a ceremony at the Élysée in the presence of the President of the French Republic. Claire goes on to explain that this award for special abilities is unique in the world. Created in 1924, this competition celebrated its 100-year anniversary this year in Lyon. Claire describes this historical event and why this competition continues to inspire young people. Today, by the diversity of specialities, the list of which is regularly updated, the MOF award has also been awarded to more modern trades and high technology fields. Claire also describes the different competitions she has participated in including AICR and how she has gone from being a competitor to a judge and teacher. She explains her involvement in the AICR competitions and why she believes these events are relevant and important to promote Front Desk and Receptionist careers. Finally, Claire talks to our listeners about balancing her career and personal life and she shares some insights into what it takes to have a successful career in hospitality.

In this podcast, Salvador Elena Bosca, the Director of Twistic Digital (twisticdigital.com), gives our audience reasons why the hospitality and tourism industries should be using technology solutions as a way of taking their customers’ experiences to the next level. From using Information Totems, to Digital Signage and reducing buffet waste, Twistic Digital offers elevated and revitalized digital solutions as a way of improving and sustaining current hospitality endeavors. As a former hospitality Executive, Salvador Elena Bosca describes his global career path and how his experience led him to join Twistic Digital. Currently based in the Canary Islands, Salvador answers our questions about Spanish hospitality and why Spain has become one of Europe’s favourite holiday destinations. 50 Shades of Hospitality’s commitment to highlighting sustainability led us to Salvador’s company Twistic Digital because of their solutions for reducing food waste. We ask Salvador to explain how his company’s digital solutions can reduce food waste and save money for restaurants and hotels. Finally, we ask Salvador to explain the role of AI in improving the way hospitality businesses move forward and why hospitality executives need to anticipate the evolving role of digital solutions. Salvador Elena Bosca has over 30 years of executive experience in the hospitality field and has worked in Bali, Indonesia and in his native country of Spain. In 2024, Salvador joined the company Twistic Digital which offers digital solutions to the hospitality businesses including digital signage, customized software and solutions for food waste. Twistic Digital merges technology and sustainability, offering digital solutions that drive business and respect the environment.

In this podcast, entrepreneur Brandon Burnett describes how his next generation of hotel equipment is poised to improve and transform the hotel industry. He also describes his career path from completing a hospitality management degree in Switzerland to working for some of the major hotel chains in different capacities. Brandon shares his views and opinions about the hospitality industry, tech trends and staffing challenges. Brandon in the founder of Abellcart LLC, a hospitality tech startup. Abellcart’s first product in the self-driving luggage cart that is trying to profoundly impact productivity in lodging properties worldwide. These self-driving luggage carts can be used by staff and guests and they operate safely and reliably, reducing the risk of workplace accidents and creating a safer environment for hotel staff. By creating affordable connected tools to reduce the physical labor necessary to work in the industry, Abellcart allows hotels to control labor costs, optimize scheduling and gives hotel staff the ability to focus on more important guest centric tasks. ABELLCART is customizable to the operation it serves. It is designed to withstand frequent usage and heavy payloads, providing a faster alternative to the older model bell cart. Staff can regularly spend up to 8 hours a day handling loaded carts. The design is centered on their needs, enhancing safety and drivability to create a tool that prioritizes physical well-being. Brandon Burnett is a hospitality veteran and has held various leadership roles within Marriott and Starwood across Hawaii, Florida, and New Orleans, gaining valuable insights into the operational needs of the industry. Abellcart specializes in autonomous cargo delivery and is fundraising to bring its innovative autonomous luggage carts to hotels across the United States, aiming to enhance efficiency, reduce costs, and improve guest experiences in the hospitality industry.

Souji (www.souji.es) is a Spanish company that has developed a unique and patented technology capable of transforming used cooking oil into effective and environmentally sustainable cleaning products in just a few minutes. In this podcast, we speak to Sergio Fernandez, the CEO of SOUJI. Souji offers a flexible solution that combines sustainability, practical circular economy practices, and operational efficiency. The products are effective, environmentally friendly, and allow businesses to reduce cleaning supply costs, lower their carbon footprint, and ensure full and transparent waste traceability. SOUJI’s on-site solution is designed for establishments that prioritize sustainability, as well as those located in remote areas or facing logistical challenges where home collection is costly or unfeasible. This includes islands, mountainous regions, or cruise ships. It enables the safe and immediate production of cleaning products for internal use, including multi-surface cleaner, dishwashing liquid, laundry detergent, and carpet cleaner. The industrial model is designed for clients who prefer not to change their current operations. The used oil is collected as usual, processed at scale, and returned with finished cleaning products that are ready to use. Sergio explains to our listeners that SOUJI also offers a hybrid model, ideal for companies that generate more oil than they consume. A portion is transformed on site, while the surplus is collected for industrial processing. There are three key reasons why SOUJI is especially useful for hotels and restaurants: · Cost efficiency: The resulting detergent is competitively priced compared to other high-quality professional cleaning products · True and local circular economy: No need to transport or process used oil off-site, reducing emissions, costs, and administrative burden · Brand enhancement: A visible and concrete sustainable action that can be proudly communicated SOUJI (www.souji.es) also provides valuable operational advantages. The system is fully automated, easy to use, fast, safe, and hassle-free for staff. SOUJI is particularly beneficial in environments with greater logistical challenges, such as cruise ships, where waste management is more complex and operational autonomy is crucial, as well as in rural areas, remote regions, and islands.

In this podcast, Victor Mogilev speaks to our audience about Hospitality HR recruitment in South East Asia and explains how this region has its unique challenges and opportunities. Victor traces his educational and career path to explain how his Swiss hospitality management background allowed him to pursue a global career and landed him today in Bangkok working as a partner for LHC International. LHC is an international hospitality and operating real estate executive search firm with a core team of professionals focusing on recruitment of senior management roles. He also shares his insight into key trends for management positions in the South East Asia region and what kind of profiles HR recruitment businesses are looking for. Additionally, he describes how technology and digitalization have impacted the recruitment process for hospitality roles and provides valuable advice on how to navigate working in this region for young talents looking to expand their horizons. Victor Mogilev is a seasoned professional with over 15 years of experience in the travel and hospitality industry. Originally from Russia, Victor has immersed himself in diverse cultures, having lived and worked in Asia for more than a decade. A graduate in Hospitality Management from the esteemed Glion Institute of Higher Education, Victor's journey in the industry has been marked by significant contributions. He has held number of roles in the Corporate Office of a well-established regional hotel brand and spent several years with a leading Inbound Destination Management company in Asia. For the past 5 years, Victor has joined forces with a close friend and business partner, Garry Levin (another graduate of Glion Institute of Higher Education) to spearhead the development and growth of LHC International. This hospitality-focused executive search firm operates across Asia, Europe, and the Middle East, reflecting Victor's commitment to shaping the future of the industry through talent acquisition and strategic leadership. LHC International has established itself as one of the leading recruitment firms across the hospitality industry with offices in Berlin, Singapore, Bangkok and Palma de Mallorca.

In this podcast, Chris Horn who is currently the General Manager at Gold Key Media, discusses his career path and answers our questions about the synergies between the Media and Hospitality. Gold Key Media has a hard earned and formidable reputation for quality and credibility in the industry for providing a reliable, competitive service and consequently represent all of the world’s leading hospitality brands with the world’s most respected and trusted publications. In addition to supplying some of the finest hotels in the world, the company now also supplies airlines, private jets, superyachts, private medical, Corporate HQ’s, UK Armed Forces, Embassies, Private Clubs etc. We ask Chris pertinent questions about how and why he created Gold Key Media and what are its vision, values and objectives. Chris also discusses the decline of media advertising and how this is affecting current media outlets. He shares his impressions and predictions of how media outlets will continue to evolve and change. Finally, Chris discusses his involvement with AICR and his personal ties to the hospitality industry and why young people should embrace careers in this ever-changing, ever-growing field. Chris Horn began his career in the media industry back in 1991 when he joined America’s largest newspaper, USA Today as Circulation Manager for Europe, before going on to become Circulation Director Asia Pacific, based in Hong Kong. He returned to the UK in 1996 to become Managing Director of Johnsons Inflight News, responsible for the distribution of international media to the world’s leading airlines, including global brands such as British Airways, Virgin Atlantic, Cathay Pacific and others. Chris set up Gold Key Media in 2020. Using the same “one stop shop” media distribution solution he’d successfully provided to the airline industry, Chris’s vision was to create a similar business model for the hotel industry. In his previous role at USA Today, Chris had established strong links with many of the world’s finest hotel concierges and had become an associate member of the prestigious and globally renowned Les Clefs d’Or, otherwise known as The Golden Keys Association. In his desire to forge a new working relationship with his new company, Chris asked the Golden Keys Association if he could call his new company Gold Key Media in recognition of the key role these individuals would play in the success of the new business. Since those early days, Gold Key Media has thrived and evolved into becoming the world’s largest provider of media to the hotel industry. Supplying over 4,000 hotels globally with print and digital media solutions for their guests. Chris’s first publishing client was world renowned National Geographic magazine, and his first hotel clients were Le Manoir aux Quat’Saisons, Cliveden Hotel and The Waterside Inn. They all remain as clients today, 24 years later. A testament to the quality of service provided. Gold Key Media is proudly associated with organisations such as The Master Inn Holders, The AICR Association, Institute of Hospitality and Chris is also a proud Ambassador for the industry charity, Hospitality Action.

In this remarkable interview, Rosalin Abigail Kyere-Nartey, who was diagnosed with dyslexia at age 30 after years of struggling through school, decided to transform her trials and tribulations into a mission: to transform how people, teachers, and employees understand and support learners with dyslexia and related learning differences. Rosalin is the proud Founder of the Africa Dyslexia Organization (ADO) and she travels around the world to educate and raise awareness on the importance of creating inclusive education. In this podcast, Rosalin describes why dyslexic people are too often overlooked, stigmatised and not given the support they need and why they are often attracted to hands-on professions in the hospitality field. She clearly explains how not only dyslexic but other neuro-divergent learners often excel in jobs that require problem solving, spatial awareness, visual thinking, creativity and empathy. Rosalin Abigail Kyere-Nartey, is a global advocate for dyslexia, a hospitality consultant, and the Founder of the Africa Dyslexia Organization. Diagnosed with dyslexia at age 30 after years of struggling through school, she turned her lived experience into a mission: to transform how Africa understands and supports learners with dyslexia and related learning differences. Through ADO, she leads groundbreaking initiatives, teacher training, awareness campaigns, and policy advocacy that challenge stigma and promote multi-sensory learning across the continent. ADO’s programs span 30+ African countries and impact thousands of educators and learners. As a global speaker, Rosalin engages audiences at international forums including UN platforms and global education summits highlighting the urgency of inclusive systems that leave no learner behind. Beyond advocacy, Rosalin serves as Lead Hospitality Consultant at iQ Mundo and is the Country Representative for the Swiss Education Group in Ghana, Liberia, and Sierra Leone. She brings 17+ years of hospitality experience and holds an MSc in International Hospitality Management. Rosalin’s passion lies in building inclusive, equitable systems where every learner can thrive regardless of their learning style.

Michael Romei has been dubbed "The Ambassador of Hospitality" and he practices his brand of statecraft on both a local and global level. In this podcast, Michael invites our listeners to retrace his brilliant career as a Les Clefs d’Or concierge, and in particular, his time as the former Chef Concierge of the Waldorf Towers/Waldorf Astoria Hotel in New York City. Michael walks us through the kinds of duties performed by a Chief Concierge and relates some anecdotes with the diplomacy and discretion that is expected of someone with his experience and position. He also tells our listeners what it takes to be a great Concierge and how the position has evolved and changed over the years. Finally, Michael tells us more about Les Clefs d’Or and his personal dedication to this prestigious association. Michael Romei is currently the Chef Concierge at the Mandarin Oriental Hotel in New York City and is frequent guest speaker, lecturer and trainer in the hospitality industry. Presidents, heads of state, celebrities, and tourists from around the world have sought out Michael Romei with requests that run the gamut from getting hot tickets to a sold-out show to staging an elaborate marriage proposal. You can often find him in his hotel lobby speaking Italian on the phone, chatting with guests in Spanish and making dinner reservations in French. Michael Romei is the insider's insider, knowing where to go and what to do in the far-flung corners of the world. Romei's frequent guests have often boasted that their favorite concierge in New York has set up a complete European vacation for them! In today's competitive luxury hotel market, that is an edge, indeed! Michael Romei is the former General Secretary of the prestigious international organization Les Clefs d'Or and served on their International Executive Committee for 10 years. Signified by the golden keys that they wear on their lapels. Les Clefs d'Or boasts approximately 4000 members working in 80 destinations most of whom have undergone rigorous training in the concierge profession, a lot of that training done by Romei himself. He has logged tens of thousands of miles each year conducting training sessions and seminars all around the world. Romei teaches the art of hospitality to all levels of hotel staff; from General Managers, to bellhops, to housekeepers, and of course, the concierges. He also spreads the word of just how invaluable concierges are to their hotels. Perhaps the GM of the Movenpick Hotel in Bangalore, India said it best, after one of Romei's training sessions: "The concierge is the face of the hotel. He is the one who interacts with the guests on a daily basis. So, it is vitally important to have an excellent and well-trained concierge team." Romei has a BA from Manhattanville College, Graduates Studies degree in International Business from NYU, a former faculty member of NYU's Continuing Education Hospitality Program. Romei is founder of the “Creating Service Magic” Concierge-Customer Service Training Seminar. He served 24 years as the Chef Concierge of The Waldorf Astoria and Waldorf Towers, prior to which he served 5 years as the Chef Concierge of the Boca Raton Resort & Club. He is Past President of the Southern Florida Concierge Association, Honorary Member of Les Clefs d’Or UICH International, Les Clefs d’Or USA, Les Clefs d’Or India and Les Clefs d’Or Maroc, and the New York City Association of Hotel Concierges.

Filippo Perricone is the co-founder and Managing Director of Back label, a line of Italian lounge, athletic and leisure wear sold exclusively in luxury hotels and resorts. In this podcast, we ask Filippo about his educational and career path from a History and Philosophy student to working in the textile industry in Hong Kong. In 2010, Filippo co-founded Back Label with his wife Amy and they have successfully continued to grow their company with exclusive clothing lines for the luxury hotel and resort sector around the world. Filippo explains why quality lounge, athletic and leisure “slow fashion” wear made in Italy are a reference in the fashion world and therefore greatly appreciated by hotel and resort clients. Free from polyester or any other toxic substances, Back Label brings out the pureness of its natural fabrics through an unprecedented sensorial experience on the body. Filippo’s dedication to running a sustainable and ethical company is discussed as well as his desire to keep his company in line with equitable principles. Filippo explains that Back Label’s “purpose is to actively contribute to the creation of a sustainable economic system and business that regenerates society and the environment. We want our workplace to have a positive impact on our employees, the city and the environment around us, in the hope that other companies will join us on this virtuous path. Because the future is now. Unlock the Change.” Filippo also describes the hotel retail niche and why his company chose this industry to market and sell their clothing line. Given Filippo’s Italian background, he possesses a thorough comprehension of not only the culture of Italian craftmanship but also its market dynamics. Filippo Perricone was born in Bergamo in 1978. After completing his scientific studies, he earned a master's degree in Modern History and Philosophy. In 2004, upon finishing his studies, he moved to Hong Kong where he worked for two major companies in the textile industry. It was only in 2010 that he moved back to Bergamo with his wife Amy and founded Back Label. Together, they started the first offices and soon after, the first production chain. Before long, they were joined by a wonderful team of innovators. In 2016, Back Label began its exclusive journey dedicated to the Hospitality sector and gradually moved away from the mainstream fashion world. Since 2016, Filippo has remained firmly at the helm of Back Label, continuing to lead the company towards new innovations and successes in the Hospitality sector.

Aryavir Kumar is the current Managing Director of one of India’s top hotel chains, The Clarks Hotels & Resorts. In this podcast, he answers our questions about his family’s history with The Brij Hotels and The Clarks Hotels and how his family continues to expand their offerings in India and abroad. Aryavir also takes us on his educational and professional path to explain how his Swiss Hospitality degree shaped his approach to management. We ask Aryavir about Indian tourism and travel and how this has changed and evolved over the past twenty years. Although India continues to attract many international travelers, it is clear that domestic travel has exploded and that demands and expectations have also evolved. It is clear that Aryavir enjoys the fast-paced and demanding role of Managing Director and he is constantly on the lookout for how to improve customer satisfaction and to create new experiences for The Clarks clientele. Finally, we ask Aryavir about what it takes to grow and manage a hotel chain that must constantly respond to changing trends. He finishes by giving our younger listeners advice on what it takes to become a Managing Director of an established hotel chain. Aryavir Kumar currently leads and manages one of the top hotel chains in India, The Clarks Hotels & Resorts. As the Managing Director, he oversees the operations and strategic direction of over 100 hotels in India and abroad, ensuring customer satisfaction, quality standards, and profitability.Aryavir holds a degree in Hospitality Administration from Glion Institute of Higher Education, one of the world's leading hospitality schools. Aryavir is also the Co-Founder of Oxypure Oxygen Bar, a unique wellness concept that offers pure oxygen therapy in a relaxing environment. He has a passion for creating memorable experiences for guests, partners, and employees, and has a strong background in event management and planning. Aryavir has organized and hosted several successful events, such as weddings, conferences, and concerts, for diverse and high-profile clients. Aryavir has multiple skills in hospitality, event management, and event planning. Along with hospitality and event management, Aryavir also has a professional golfing career. He is driven by the mission of providing exceptional service, quality, and value to the hospitality sector, and he is always looking for new ways to innovate and grow. Aryavir values teamwork, diversity, and sustainability, and he believes that he can bring a unique perspective and experience to any organization that shares these values.

In this podcast, Marie-Berengère Chapoton, who is currently the General Manager of the award-winning Raffles Al Areen Palace in Bahrain, describes her global career path and how she met not only challenges but opportunities that came her way. Marie-Berengère’s career path has led her toNew York, Montreal, Paris, Milan, Rome, Uruguay, The Bermudas, Rio de Janeiro and now to Bahrain. In this podcast, Marie-Berengère tells our listeners about her move up the hospitality management ladder and how she has embraced the role of a General Manager in a luxury hotel. Marie-Berengère also explains how her passion for hospitality was sparked, and how her hospitality studies in Switzerland set her on a successful career path. She answers our questions about the evolution of women working in top hospitality management positions and why it has become easier for women to aspire to a General Manager position in hotels and resorts. Finally, Marie-Berengère shares some personal insights into working in the hospitality field and navigating a global career that requires and open mind and flexibility. It is for this reason that she encourages young people to embrace this exciting and potentially global career path. Marie-Berengere Chapoton is a French citizen and the General Manager at Raffles Al Areen Palace in Bahrain. She has more than 20 years of experience in the luxury hospitality industry. With a background in hotel management from a prestigious school in Switzerland and an MBA from IMHI Cornell-Essec Business School, she has managed hotel openings & repositioning projects across North & South America, Europe, Asia, and now in GCC with Sofitel, Fairmont & Raffles as well as Corporate exposure. With a global mindset, she fuses various cultures to provide unique customer experiences and her tenure at Raffles Bahrain is a testament to her dedication to excellence.

Edouard Clark is a Hospitality Tech recruiter and, in this podcast, he gives our listeners reasons to explore this career path and why the hospitality industry is still lagging behind in this fast-paced field. Edouard has an international background, grew up in several countries, speaks three languages and used to play professional rugby. In this podcast, we ask Edouard about his early career in Hotel launches, HR management and his first forays into entrepreneurship. In 2023, Edouard founded Wandery, a tech-driven micro-hostel concept in Germany and in 2024, he decided to take his HR skills and go into recruitment, eventually creating a recruitment business specializing in Hospitality Tech. We ask Edouard about hospitality technology and what it entails, what kind of jobs are available and what kind of people are good at this kind of career. Edouard gives our listeners advice about how hospitality executives can improve their business by finding the right kind of people to handle their technology needs. We also ask him how people who are interested in this particular niche, can improve their chances of finding a rewarding position. Finally, Edouard gives our audience some advice on how young people, who may be interested in this field, can improve their chances of working in this field. Edouard Clark is a Hospitality Tech recruiter and founder of Wandery, a tech-driven micro-hostel. He is uncannily good at connecting people, whether that’s finding the perfect hire, sourcing a hotel acquisition, or recommending a tech stack. Growing up between countries and cultures, he has evolved through a career built on grit, growth, and a little chaos.

Khulan Berger is currently the Director of Development at CLIMATE BRIDGES and the Founder and President of OUR IMPACT MONGOLIA. When we recorded this podcast, Khulan was the Head of Communication & Community for MY BLUE PLANET. In this podcast, Khulan explains why sustainable tourism has become such an important endeavor and how MY BLUE PLANET is working closely with companies to transition and implement sustainable practices. Khulan describes what tools are being used to engage and inspire the hospitality and tourism sectors and what areas are particularly challenging. She also explains why it is important to reduce CO2 emissions before trying to compensate for them. In addition, Khulan explains how being more sustainable supports employee engagement while giving her insights into the limitations that the hospitality and tourism sectors face. Finally, Khulan explains why sustainability is so important and why the hospitality and tourism sectors should make it a priority. Khulan Berger is a sustainability leader and systems thinker - rooted in Mongolia, shaped in Singapore, and based in Switzerland. As Director of Development at Climate Bridges and Founder of Our Impact Mongolia, she drives cross-sector collaboration to advance climate action, inclusive leadership, and environmental stewardship. Khulan Berger is currently the Director of Development at CLIMATE BRIDGES and the Founder and President of OUR IMPACT MONGOLIA. Previously, Khulan was the Regional Director at MYBLUEPLANET and the Swiss National Coordinator of The Climate Reality Project Europe. With experience across Asia and Europe, she has led initiatives, built partnerships, and advised organizations at the intersection of climate, culture, and innovation. Currently pursuing an Executive DBA (PhD) in Geneva, Khulan blends engineering and business acumen to drive transformative change for a just and regenerative future.

In this podcast, Sara Abdel Masih describes her unique career path from climbing the career ladder in the luxury hospitality industry to teaching in hotel management schools and writing a book on mobbing and harassment in the workplace based on her personal experiences. Sara has worn many hats and has studied not only hospitality management but criminology and forensic science. She is the Founder of Sensory Academy Management, a holistic approach to hospitality management through coaching, care and leadership. In this podcast Sara describes her in-depth knowledge of the hospitality industry and why she has followed different interests and paths throughout her career. She also shares her experience as an AICR jury member and why these competitions are important. As someone who has worked extensively in the Italian hospitality field, Sara also gives us her perspectives on Italian hospitality, how it differs from other countries and why Italy continues to be a top destination for travelers around the world. Born in Egypt and raised in Italy, Sara has forged an impressive career in the luxury hospitality industry, culminating in her role as a Hotel Manager at prestigious establishments like Cavalieri and The Square Milano. With a degree in Tourism Science, Management, Culture, and Territory from IULM University in Milan, Sara started her career as a switchboard operator at Four Seasons Hotel Milan and quickly ascended through the ranks. Her deep insights into luxury and sensory experiences inspired her to found Italy's first Sensory Academy, blending operational skills with coaching, care, and leadership. Sara is also an author, having written a book detailing her significant experiences with workplace harassment. Additionally, she is a competitive beach volleyball player and a passionate advocate for leadership. Sara's mission is to build a network of professionals who can capture the essence of individuals and transform them into sensory talents capable of profoundly understanding their surroundings and their own inner awareness.

In this episode, we speak to Geoffrey Toffetti, who is the CEO of Frontline Performance Group and a veteran in the hospitality field. We talk to Geoffrey about Discretionary Effort and why it is so important for hospitality businesses to encourage, motivate and engage their teams. Geoffrey explains what discretionary effort is and how it can be the link between excellent service, motivated staff and revenue increases. Geoffrey also gives some very clear advice on how managers can improve organizational excellence and he shares some personal stories on how implementing discretionary effort has resulted in better staff morale, engagement and professionalism. “Over the past two decades, we experienced firsthand the influence an engaged team (led by engaged leadership) has on performance, job satisfaction, and ultimately the success of our program.” Geoffrey Toffetti is a hospitality industry veteran and the CEO of Frontline Performance Group, where he leads the charge in transforming frontline teams into powerful drivers of revenue and guest satisfaction. With over two decades of leadership experience across operations, customer experience, and strategic innovation, Geoffrey brings a uniquely practical lens to building high-performance cultures in hospitality, dining, and travel. Having worked his way up from the front desk to the boardroom, Geoffrey has a deep understanding of what it takes to engage teams, elevate service, and drive consistent, measurable results. He’s passionate about bridging the gap between service and sales—helping organizations empower their frontline staff to create standout guest experiences that also move the bottom line. At FPG, he has guided the development of IN-Gauge, the company’s data-driven platform that brings 30 years of frontline performance expertise to life. A trusted partner to global hospitality brands like Marriott, Hilton, and Hyatt, Geoffrey is now sharing the insights he’s gathered from decades in the field—helping business leaders rethink how they train, motivate, and mobilize their people at the point of service.

Chantal Wittman is an educator, a hospitality expert, a competition judge and received the MOF (Meilleur Ouvrier de France) Maître d’Hôtel award. In this podcast, Chantal gives our listeners some background information about the French MOF competitions and what this means for the people who have been given this title. Chantal has taught in some of the most prestigious hospitality institutions including Lycée Hôtelier de Strasbourg, the Glion Institute of Higher Education, the Ecole Ducasse. In addition to teaching, Chantal also teaches Master Classes around the world and has participated as a judge in dozens of competitions. In this podcast, Chantal explains the French “Arts de la Table” or how to prepare and present food following very strict guidelines and etiquette. This tradition goes back to the time of Marie Antoinette, when the French nobility created extravagant table settings and service to impress their guests. For anyone who has had the pleasure of eating in a French gastronomic restaurant, this art can be described as a culinary ballet. "Arts de la Table" is a French custom of refinement, elegance and rigor regarding the dining experience and it is a unique way of approaching the presentation of a meal. Finally, it creates a particular ambiance and sets the tone for the entire dining experience. Chantal also describes the challenges she has faced in a hospitality field that is predominantly masculine. With candour and passion, she takes our listeners on an exploration of the Maître d’Hôtel profession and describes why she followed this career path. She also explains her desire to transmit the values of this important profession to younger generations so that the Arts de la Table does not become a lost art.