Becoming Digitally Resilient with IDC Industry Thought Leadership

Welcome to Becoming Digitally Resilient with IDC Industry Thought Leadership. The digital evolution and an attitudinal revolution are reshaping the life sciences industry. Today, the IDC Health Insights team’s Dr. Nimita Limaye and Michael Townsend discuss reimagining drug discovery and the delivery of care and reimbursement in the healthcare industry. Hear their insights on the convergence of health and life science and Factory 4.0 in life science, as well as the new care delivery models – hospitals at home. Join us for “Driving Innovation in Life Sciences.” Listen to previous episodes: IDC Series We welcome your comments and questions. Please email us at Insights@IDC.com.

Welcome to Becoming Digitally Resilient with IDC Industry Thought Leadership. Today, the IDC Health Insights team’s Mutaz “Taz” Shegewi, Lynne Dunbrack and Dr. Nimita Limaye discuss the digital front door and the operationalization of virtual health services, decentralized clinical trials and vaccine management on “Disruption As A Catalyst for Change.” On our next podcast, Becoming Digitally Resilient with IDC Industry Thought Leadership continues our focus on Digitally Resiliency in the Health Industry. Stay tuned! Listen to previous episodes: IDC Series We welcome your comments and questions. Please email us at Insights@IDC.com.

Today's topic: Becoming Digitally Resilient in the Health Industry – Driving Innovation in Healthcare. Fueled by Covid-19, digitally-enabled remote care and clinical trials will drive 70% growth in spending on connected health technologies by providers and life science companies by 2023. Today, the IDC Health Insights team’s Lynne Dunbrack and Mike Townsend discuss the speed of the pivot to virtual health services, how the impact of deferred care drove the use of AI to identify and reach out to patients in need, and the acceleration of clinical research on “Driving Innovation in Healthcare.” On our next podcast, Becoming Digitally Resilient with IDC Industry Thought Leadership continues our focus on Digital Resiliency in the Health Industry. Stay tuned! Listen to previous episodes: IDC Series We welcome your comments and questions. Please email us at Insights@IDC.com.

Welcome to Becoming Digitally Resilient with IDC Industry Thought Leadership. While there is a lot of hype around AI (Artificial Intelligence) in all aspects of manufacturing, there are some very real-world applications that lay the foundation for the ultimate AI use case of autonomous operations. Today, the IDC Manufacturing Insights team’s Reid Paquin and Kevin Prouty discuss “AI and Manufacturing. On our next podcast, Becoming Digitally Resilient with IDC Industry Thought Leadership turns the spotlight on Digitally Resiliency in the Health Industry. Stay tuned! We welcome your comments and questions. Please email us at Insights@IDC.com.

Welcome to Becoming Digitally Resilient with IDC Industry Thought Leadership. The digital twin has evolved from digital representation of a physical object to the digital representation of an entire business, which includes an asset, a process, a product, and any other aspect of the business operation. Today, the IDC Manufacturing Insights team’s Jeff Hojlo and Jonathan Jon Lang discuss the evolving use of digital twins across a business and what role technology plays in that evolution on “Building the Digital Twin.” On our next podcast, Becoming Digitally Resilient with IDC Industry Thought Leadership continues our focus on Digitally Resiliency in Manufacturing. Stay tuned! We welcome your comments and questions. Please email us at Insights@IDC.com.

Welcome to Becoming Digitally Resilient with IDC Industry Thought Leadership. A combination of existing ongoing trends to drive service revenue and fallout from the pandemic is opening up the opportunity for manufacturing companies to use servitization to not only drive customer engagement, but to drive new and significant revenue. Today, the IDC Manufacturing Insights team’s Aly Pinder and Kevin Prouty discuss how manufacturing companies view the servitization trends and the impact of transformation technologies on “Service as a Service for Manufacturers.” Next week, Becoming Digitally Resilient with IDC Industry Thought Leadership continues our focus on Digitally Resiliency in Manufacturing. Stay tuned! We welcome your comments and questions. Please email us at Insights@IDC.com.

Welcome to Becoming Digitally Resilient with IDC Industry Thought Leadership. Today's episode: Becoming Digitally Resilient in the Manufacturing Industry – The Resilient Supply Chain, Again. By 2022, 50% of manufacturers will accelerate the deployment of service robots to better manage specific operational tasks, leading to 15% cost reductions and improved supply chain responsiveness. By 2023, manufacturers will reduce onsite personnel by 30%, utilizing Machine Vision and AR / VR to scale offsite expertise to onsite, delivering engineering and maintenance support from anywhere. With the recent disruptions in the global supply chain, on top of the usual risk of disruptions, companies are re-assessing how they select suppliers, where those suppliers are located and how critical suppliers are to specific operations. IDC Manufacturing Insights experts Simon Ellis and Jordan Speer discuss how companies are adjusting their supply chain strategies and what role technology plays in those strategies. Next week, Becoming Digitally Resilient with IDC Industry Thought Leadership continues our focus on Digitally Resiliency in Manufacturing. Stay tuned! We welcome your comments and questions. Please email us at Insights@IDC.com.

Welcome to Becoming Digitally Resilient with IDC Industry Thought Leadership. Today's episode: Becoming Digitally Resilient in the Energy Industry – Digitizing Oil Field Service. Field service in the Oil & Gas space is somewhat of an anachronistic process of traveling to sites in the field and filling out paper tickets that are used to track assets production and performance. IDC Energy Insights experts Andrew Meyers and Leif Eriksen discuss how mobile and IoT technologies are potentially replacing the manual process with remote and automated systems to optimize the entire Oil & Gas field service process. In the coming weeks, Becoming Digitally Resilient with IDC Industry Thought Leadership will focus on other industries. Stay tuned! We welcome your comments and questions. Please email us at Insights@IDC.com.

Welcome to Becoming Digitally Resilient with IDC Industry Thought Leadership. Today’s episode: Becoming Digitally Resilient in the Energy Industry – Rebuilding the Grid for Renewables. While recovery pace will vary across regions, by 2024, 80% of electric, gas and water companies will have implemented sustainable business models by accelerating digital transformation and re-architecting the core business. By 2025, 35% of energy utilities will drive at least 30% of their business via digital platforms based on cloud native technologies, fulfilling the evolving needs of customers and infrastructures. As renewables continue their continuous growth in the worlds’ electrical grids, the same grids must transform themselves to support the unique nature of the distributed energy resources. The IDC Energy Insights team’s John Villali and Leif Eriksen discuss what it takes to be a digitally resilient energy organization. Our spotlight on Becoming Digitally Resilient in the Energy Industry continues in the next podcast, followed by other industries. Stay tuned! We welcome your comments and questions. Please email us at Insights@IDC.com.

Welcome to Becoming Digitally Resilient with IDC Industry Thought Leadership. Today's topic: Smart City Digital Resiliency – Fostering Trust and Security in a Time of Change. As cities and states collect more granular and real-time data, and use AI and AI automation to drive insights and decision-making, protecting privacy and ensuring cybersecurity becomes more complex and more essential. The IDC Government Insights team’s Dr. Alison Brooks, Curt Savoie and Ruthbea Yesner discuss the balance between digital trust and intelligence. This is the third of our three podcasts focusing on Becoming Digitally Resilient in Government and Smart Cities. Coming next week: The IDC Energy Insights team shares insights on Rebuilding the Grid for Renewables. Stay tuned! We welcome your comments and questions. Please email us at Insights@IDC.com.

Welcome to Becoming Digitally Resilient with IDC Industry Thought Leadership. Today's topic: Becoming Digitally Resilient in Government and Smart Cities – Digital Resiliency in the Federal Government. Digital trust and cybersecurity are core elements of digital resiliency in the federal government. The IDC Government Insights team’s Adelaide O'Brien and Ruthbea Yesner discuss the latest US federal regulations and activity around cybersecurity, as well as edge security and ‘zero trust’ architectures. Our spotlight on Becoming Digitally Resilient in Government and Smart Cities continues on next week’s podcast, followed by other industries. Stay tuned! We welcome your comments and questions. Please email us at Insights@IDC.com

Welcome to Becoming Digitally Resilient with IDC Industry Thought Leadership. Today's episode: Becoming Digitally Resilient in Government and Smart Cities – Responding to Disruption in Higher Education in the US. Education as we know it is progressing and changing. Some of this seems for the better – more accessibility, flexibility, lifelong learning. Some of the changes have negative implications as technology replaces in-person learning and students lose aspects of socialization and social development, engagement is more difficult, and all participants are at risk of screen fatigue. The IDC Government Insights team’s Ruthbea Yesner and Matthew Leger discuss the changing values of degrees, onsite/on-campus learning, and the rising costs and decreasing enrollment currently going on. Our spotlight on Becoming Digitally Resilient in Government and Smart Cities continues in the next two podcasts, followed by other industries. Stay tuned! We welcome your comments and questions. Please email us at Insights@IDC.com.

Welcome to Becoming Digitally Resilient with IDC Industry Thought Leadership. Today’s topic: Becoming A Digitally Resilient Retailer – Optimizing Cloud and Networking Investments to Unlock Business Potential. IDC Retail Insights experts Margot Juros, Leslie Hand and Jon Duke discuss how retail organizations are seizing the benefits of next-generation networking and cloud migration, from improving customer experience with real-time applications to having consistent, cohesive visibility of the overall enterprise. They cover how retailers can map a path to customizable cloud strategies to foster business growth and improve services. Upcoming Becoming Digitally Resilient with IDC Industry Thought Leadership podcasts will explore government, energy, manufacturing and health. Stay tuned! We welcome your comments and questions. Please email us at Insights@IDC.com.

Welcome to Becoming Digitally Resilient with IDC Industry Thought Leadership. Today’s topic: Becoming A Digitally Resilient Retailer – An Intelligent Future, Today. IDC Retail Analyst experts Jon Duke, Dorothy Creamer and Jordan Speer discuss the opportunities for retailers to adopt intelligent analytics across their organizations to improve decision-making and drive customer loyalty – not as a bet placed on the future, but as an essential investment for an intelligent future – today. Becoming A Digitally Resilient Retailer continues in our next weekly podcast, followed by other industries. Stay tuned! We welcome your comments and questions. Please email us at Insights@IDC.com.

Welcome to Becoming Digitally Resilient with IDC Industry Thought Leadership. Today's topic: Becoming A Digitally Resilient Retailer – Operational Transparency and Automation. Retail brand amplification is an important ally to the consumer in 2021, as retailers find themselves at a crossroads. They can double-down on technology-enabled growth or they can continue operating as if the consumer’s expectations haven’t changed. IDC Retail Insights Analysts Leslie Hand, Jordan Speer and Dorothy Creamer explore how retailers are responding to calls from customers for more transparency, seamless engagement and a plethora of bespoke omni-channel experiences – through measures that create optimal ‘flow,’ delight the consumer and protect profitability. Listen and learn how data/analytics, automation and cloud are fueling an acceleration in growth and amplifying retail brand strength and customer loyalty. Our focus on Becoming A Digitally Resilient Retailer continues in the next two podcasts, followed by other industries. Stay tuned! We welcome your comments and questions. Please email us at Insights@IDC.com.

Today's podcast explores “Financial Intelligent Automation in the Digital Bank: Intelligent Payments.” The IDC Financial Insights Team of Aaron Press, Marc DeCastro and Jerry Silva discuss the benefits of using intelligence, rather than ‘blunt rules’, to automate payment processes according to a set of business objectives. Learn how automation benefits the bottom line in multiple ways: reduced cost from errors and fraud, reduced cost from overhead, and higher revenue from a better customer experience. Artificial Intelligence (AI) and Machine Learning (ML) can improve processes and reduce costs across multiple use cases. Fraud prevention, regulatory compliance, payment routing, and even marketing and product development can all benefit from intelligent decision models. The analysts share real-world examples of using ISO 20-022, a key ingredient to improving a range of processes in financial services. Hear why leveraging the data requires institutions to make investments beyond implementation, including automation and AI. Upcoming podcasts will feature the IDC Retail Insights Team. Stay tuned! We welcome your comments and questions. Please email us at Insights@IDC.com.

Welcome to Becoming Digitally Resilient with IDC Industry Thought Leadership. Today's podcast explores “Financial Intelligent Automation in the Digital Bank: Intelligent GRC.” The IDC Financial Insights Team of Jerry Silva, Aaron Press and Marc DeCastro discuss how AI (Artificial Intelligence) is being used across the risk and compliance spectrum, including security as a risk. AI-based automation and analytics tools are used to transform risk and compliance functions within a framework of trustworthy and ethical AI. Learn how GRC – governance, risk, and compliance – is as much art as it is science. Risk is limited to some extent by compliance and managed by governance. Artificial intelligence is a powerful tool that, if not governed correctly, can do more damage than it is intended to benefit. The analysts explain how the challenge of AI is that regulation is the big unknown in financial services. It changes with every leadership transition and can be dictated by even the county levels, which all make compliance a difficult task. Our exploration of Financial Intelligent Automation in the Digital Bank continues in the next weekly podcast, followed by other industries. Stay tuned! We welcome your comments and questions. Please email us at Insights@IDC.com.

Welcome to Becoming Digitally Resilient with IDC Industry Thought Leadership. Today's podcast explores “Financial Intelligent Automation in the Digital Bank: Intelligent Customer Experience.” By 2022, 40% of in-branch banking transactions will be initiated as pre-staged transactions or appointments for specialists that start on digital platforms and are fulfilled on bank-owned technology and physical locations. The IDC Financial Insights Team of Marc DeCastro, Aaron Press and Jerry Silva discuss how data and automation can improve the customer experience, from the front lines of customer services to the back-office areas that onboard new customers. Learn how banks can be profitable while still being empathetic, how branch experiences will become concierge-like to provide almost a 'pampered' environment, and the lessons to be learned from future touchless banking. Our exploration of Financial Intelligent Automation in the Digital Bank continues in our next two weekly podcasts, followed by other industries. Stay tuned! We welcome your comments and questions. Please email us at Insights@IDC.com.