Behavioral Healthcare Executive Podcast

Caroline Carney, MD, Magellan Health president of behavioral health and chief medical officer, joins the BHE Podcast to discuss trends in measurement of care, the challenges that behavioral healthcare providers face while trying to measure the quality of their treatment services, and other developments to watch regarding diagnosis and treatment in behavioral health. * * * Music credit: Straight Through by Groove Bakery | groovebakery.com Music promoted by www.free-stock-music.com Attribution-NoDerivatives 4.0 International (CC BY-ND 4.0) creativecommons.org/licenses/by-nd/4.0/

C4 Consulting CEO Jonathan De Carlo, a presenter at the Rocky Mountain Symposium and the upcoming Treatment Center Investment & Valuation Retreat West, joins the BHE Podcast to discuss the development of clinicians and supervisors into future executive-level leaders. De Carlo identifies key traits to look for in potential leaders, as well as the skill sets that transfer as staff members rise within their organization. De Carlo also dives into the importance of developing a culture of compliance, along with the benefits of establishing a solid compliance and audit strategy. * * * Music credit: Straight Through by Groove Bakery | groovebakery.com Music promoted by www.free-stock-music.com Attribution-NoDerivatives 4.0 International (CC BY-ND 4.0) creativecommons.org/licenses/by-nd/4.0/

Tani Weiner, the co-chair of the Polsinelli law firm’s Behavioral Health Law Group, joins the BHE Podcast to discuss the factors that are driving behavior health transaction trends thus far in 2023. Weiner also talks about the shift from fee-for-service to value-based care, how issues such as consolidation, staffing shortages, and integration with primary care are impacting provider organizations, and the emerging role of AI. * * * Music credit: Straight Through by Groove Bakery | groovebakery.com Music promoted by www.free-stock-music.com Attribution-NoDerivatives 4.0 International (CC BY-ND 4.0) creativecommons.org/licenses/by-nd/4.0/

Shortly before presenting at the West Coast Symposium on Addictive Disorders in Palm Springs, California, Maeve O'Neill, LCDC, LPC-S, CHC, CDWF/CDTLF, Circa Behavioral Healthcare Solutions national compliance director, joined the BHE Podcast to discuss ethical issues impacting the field's workforce. O’Neill also covered warning signs for executives that indicate it’s time to re-evaluate how they support employees’ well-being, as well as ways that resilience skills can be integrated into staff members’ daily work. * * * Music credit: Straight Through by Groove Bakery | groovebakery.com Music promoted by www.free-stock-music.com Attribution-NoDerivatives 4.0 International (CC BY-ND 4.0) creativecommons.org/licenses/by-nd/4.0/

Jordan Young, CEO of Jordan and Associates Consulting, joins the BHE Podcast to share insights from his firm’s recent survey on what is driving employee dissatisfaction. Young details challenges particularly impacting admissions staff members, why leaders are struggling to connect with employees in several departments regarding their organizational mission, and warning signs of employee dissatisfaction that executives should be looking for. Young also offers best practices for improving staff morale and making employees feel heard. >> Read the Jordan and Associates report “What Drives Satisfaction Levels in Behavioral Healthcare Workers?”: https://www.jordanandassociates.net/business-resources/satisfaction-for-behavioral-healthcare-workers/ * * * Music credit: Straight Through by Groove Bakery | groovebakery.com Music promoted by www.free-stock-music.com Attribution-NoDerivatives 4.0 International (CC BY-ND 4.0) creativecommons.org/licenses/by-nd/4.0/

Derek Price was appointed CEO of Sierra Tucson in January after most recently serving as CEO of Desert Hope Treatment Center in Las Vegas for 3 years. Price joins the BHE Podcast to discuss how suffering a career-ending neck injury that ended his playing days in the NFL started him on a professional path that led him to the position he holds today. Price also shares some wisdom on organizational leadership that he has developed throughout his career, as well as his outlook for the future of Sierra Tucson. * * * Music credit: Straight Through by Groove Bakery | groovebakery.com Music promoted by www.free-stock-music.com Attribution-NoDerivatives 4.0 International (CC BY-ND 4.0) creativecommons.org/licenses/by-nd/4.0/

Symetria Recovery Corporate Vice President of Operations Nate Hartmann joins the BHE Podcast to discuss how behavioral healthcare organizations can build and maintain a strong workforce. Hartmann shares the biggest factors impacting the behavioral healthcare labor force, best practices for attracting top talent who can help a provider organization reach its goals, and ways to address burnout and “quiet quitting” by existing staff. * * * Music credit: Straight Through by Groove Bakery | groovebakery.com Music promoted by www.free-stock-music.com Attribution-NoDerivatives 4.0 International (CC BY-ND 4.0) creativecommons.org/licenses/by-nd/4.0/

Community Medical Services CEO Nick Stavros joins the BHE Podcast this week at the Treatment Center Investment & Valuation Retreat in Scottsdale, Arizona, to discuss the emergence of digital therapeutics in the behavioral healthcare space. Stavros explains how his organization has identified the right digital therapeutics for his organization, and he shares some of the questions other providers should be asking when they are evaluating potential partners. Stavros also looks ahead to additional ways in which digital therapeutics could change the way providers deliver their services in the coming years. * * * Music credit: Straight Through by Groove Bakery | groovebakery.com Music promoted by www.free-stock-music.com Attribution-NoDerivatives 4.0 International (CC BY-ND 4.0) creativecommons.org/licenses/by-nd/4.0/

At the Cape Cod Symposium on Addictive Disorders, September 8-11 in Hyannis, Massachusetts, Ahmad AL-Musa, MD, DHS, LSSBB, PHP, senior director of quality, risk and compliance at Gosnold, presented a session on how understanding work culture better assists with the quality of clinical care. Dr AL-Musa joins the BHE Podcast to discuss the characteristics that define a quality infrastructure for a behavioral healthcare organization, keys for establishing appropriate goals and benchmarks, and the importance of receiving both qualitative and quantitative feedback from internal and external stakeholders. * * * Music credit: Straight Through by Groove Bakery | groovebakery.com Music promoted by www.free-stock-music.com Attribution-NoDerivatives 4.0 International (CC BY-ND 4.0) creativecommons.org/licenses/by-nd/4.0/

At the East Coast Symposium on Addictive Disorders August 19-21 in Baltimore, Anelia Shaheed, JD, Esq, a partner at the law offices of Julie W. Allison, presented on the topic of avoiding reimbursement claim denials and providers’ legal rights. Shaheed joins the BHE Podcast to share some basic steps and resources for provider organizations looking to avoid claims denials by health insurers, as well as what providers need to do before filing a lawsuit for reimbursement. Subscribe to the BHE Podcast: Apple Podcasts | TuneIn * * * Music credit: Straight Through by Groove Bakery | groovebakery.com Music promoted by www.free-stock-music.com Attribution-NoDerivatives 4.0 International (CC BY-ND 4.0) creativecommons.org/licenses/by-nd/4.0/

Lisa Richardson, CEO and co-founder of Beyond Healthcare, joins the BHE Podcast to discuss how the Toledo, Ohio-based organization focuses on the power of connection and community, and its importance not only in building relationships with patients and their families, but also in developing a healthy workplace. Richardson shares best practices for developing a strong organizational culture, as well as red flags to identify when problems with staff could be on the horizon. Finally, Richardson explains how Beyond, which provides mental health services for adolescents and their families, launched during the first year of the COVID-19 pandemic and is now looking to expand its geographical footprint. * * * Music credit: Straight Through by Groove Bakery | groovebakery.com Music promoted by www.free-stock-music.com Attribution-NoDerivatives 4.0 International (CC BY-ND 4.0) creativecommons.org/licenses/by-nd/4.0/

CEO Hamilton Baiden and Senior Director of Marketing Celia Hamilton join the BHE Podcast to discuss Heritage CARES’s recent rebranding as Youturn Health. Topics covered include: the process that led to the decision to rebrand, stakeholders who were involved in the project, questions that executives should ask if they are considering taking on a similar initiative, and other rebranding best practices. * * * Music credit: Straight Through by Groove Bakery | groovebakery.com Music promoted by www.free-stock-music.com Attribution-NoDerivatives 4.0 International (CC BY-ND 4.0) creativecommons.org/licenses/by-nd/4.0/

Nicole Bradberry, co-founder and chief innovation officer for Arizona-based MIND 24-7, discusses the company’s tiered approach to emergency and crisis mental and psychiatric health and substance use disorder care. Bradberry explains how having a background in value-based care has helped shaped the MIND 24-7 leadership team’s vision for what they want the company to be, as well as the organization’s working relationships with other providers, law enforcement, and emergency responders. Finally, Bradberry shares MIND 24-7’s approach to expansion into new markets. * * * Music credit: Straight Through by Groove Bakery | groovebakery.com Music promoted by www.free-stock-music.com Attribution-NoDerivatives 4.0 International (CC BY-ND 4.0) creativecommons.org/licenses/by-nd/4.0/

Denise Hobson, who serves as the Accreditation Commission for Health Care’s behavioral healthcare accreditation program, joins the BHE Podcast to discuss the latest Quality Review Edition of The Surveyor, which highlights common compliance deficiencies for behavioral healthcare facilities. Hobson highlights some of the primary causes for providers’ deficiencies, and explains how ACHC’s findings can help organizations improve their performance. Read ACHC's latest Quality Review Edition of The Surveyor: https://www.achc.org/wp-content/uploads/2021/12/2021-BH_Surveyor-Fall-Winter_Digital.pdf * * * Music credit: Straight Through by Groove Bakery | groovebakery.com Music promoted by www.free-stock-music.com Attribution-NoDerivatives 4.0 International (CC BY-ND 4.0) creativecommons.org/licenses/by-nd/4.0/

Sierra Tucson Group CEO Valerie Kading, DNP, MBA, MSN, PMHNP-BC, joins the BHE Podcast to discuss the concept of a “client-obsessed culture” that improves patient outcomes and drives growth. Dr Kading highlights Sierra Tucson’s methods for receiving patient feedback, why it is important to obtain feedback while patients are receiving treatment and not just at the conclusion of their care, as well as best practices for implementing patients’ input, measuring outcomes, and the importance of being an agile organization. * * * Music credit: Straight Through by Groove Bakery | groovebakery.com Music promoted by www.free-stock-music.com Attribution-NoDerivatives 4.0 International (CC BY-ND 4.0) creativecommons.org/licenses/by-nd/4.0/

Amanda Hansen, president of AdvancedMD, joins the BHE Podcast to discuss the state of telehealth, how behavioral healthcare providers led the way on adopting virtual platforms early in the pandemic, and how telehealth has evolved over the past 18 months. Hansen also highlights some of the biggest improvements and enhancements that providers in the field are looking for in the telehealth solutions they are using, payers’ views on reimbursement related to telehealth-involved care, and the niche that telehealth will have beyond the pandemic. * * * Music credit: Straight Through by Groove Bakery | groovebakery.com Music promoted by www.free-stock-music.com Attribution-NoDerivatives 4.0 International (CC BY-ND 4.0) creativecommons.org/licenses/by-nd/4.0/

Carr Healthcare Realty CEO Colin Carr discusses how the pandemic has changed the real estate needs for many behavioral healthcare providers. He also shares keys for BH organizations to mindful of when renewing their leases, common mistakes he sees being made, and recommendations for saving money when negotiating a contract for a property. * * * Music credit: Straight Through by Groove Bakery | groovebakery.com Music promoted by www.free-stock-music.com Attribution-NoDerivatives 4.0 International (CC BY-ND 4.0) creativecommons.org/licenses/by-nd/4.0/

Khalid Al-Maskari, CEO of Arizona-based Health Information Management Systems, joins the BHE Podcast to discuss common pain points for behavioral healthcare organizations that lead to communication breakdowns, both between staff members and between providers and patients. Al-Maskari also details steps that can be taken to improve lines of communication, as well as the role of EHRs and what questions organizations should be asking vendors when looking to implement an EHR within their system. * * * Music credit: Straight Through by Groove Bakery | groovebakery.com Music promoted by www.free-stock-music.com Attribution-NoDerivatives 4.0 International (CC BY-ND 4.0) creativecommons.org/licenses/by-nd/4.0/

Kevin Turner, AIA, human eXperience principal architect, discusses the biggest trends in behavioral healthcare facility design to emerge during the COVID-19 pandemic, such as developing accommodations for the delivery of telehealth-based care. Turner shares which design trends will have staying power post-pandemic and which could start to fade away. Turner also dives into his process for understanding the needs of all stakeholders in the design process and creating solutions that meet everyone’s needs, and he also explains the impact on cost and outcomes resulting from a focus on safety by the Joint Commission and CMS. * * * Music credit: Straight Through by Groove Bakery | groovebakery.com Music promoted by www.free-stock-music.com Attribution-NoDerivatives 4.0 International (CC BY-ND 4.0) creativecommons.org/licenses/by-nd/4.0/

Warriors Heart founder and CEO Josh Lannon discusses his personal journey from working in his family’s nightclub business to entering the field of addiction treatment and eventually launching Warriors Heart, which provides treatment for active duty military, veterans, first responders, and EMTs and paramedics. Lannon explains the unique aspects of providing care for “warrior” populations, the process for converting an old motel into a sober living facility, potential multi-state expansion, and the traits that make other organizations the right fit for partnerships. * * * Music credit: Straight Through by Groove Bakery | groovebakery.com Music promoted by www.free-stock-music.com Attribution-NoDerivatives 4.0 International (CC BY-ND 4.0) creativecommons.org/licenses/by-nd/4.0/