Changing The Industry Podcast

Get registered for the ASTA Expo 2025 at the Raleigh Convention Center: https://geni.us/ASTA2025 Don't get to the end of this year wishing you had taken action to change your business and your life. Click here to schedule a free discovery call for your business: https://geni.us/IFORABE Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2025 Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable. Click here to schedule a free demo: https://info.shop-ware.com/profitability Make sure you mention: CTISUMMER to get FREE data migration! If you're ready to make a real change in your shop's success, join Shop Marketing Pros' Plan With the Pros workshop this October to connect with them and other shop owners. You'll leave with your entire year for 2026 planned out. Click here to register: https://geni.us/PlanWithThePros Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing. Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform. Simplify payments. Streamline operations. Check out 360payments.com today! In this episode, Lucas and David are joined by Anders G. Gustafson, a former shop owner turned mentor, coach, and advisor. Anders reflects on his transition from corporate strategy and data analysis to shop ownership and eventually coaching, emphasizing the emotional toll and challenges of running a repair business. The conversation examines the distinctions between corporate and independent shop operations, the evolving complexities of the automotive industry, and the crucial importance of prioritizing employee satisfaction over customer satisfaction. 00:00 "Customer Care Drives Success" 05:55 "E-Commerce Business Consideration" 13:56 Career Path: Shop Chain Opportunity 20:33 Managing Large Retail Operations 22:25 Troublesome Nationwide Parts Store 28:42 "Strategies for Repair Shop Success" 35:03 "Replica 1992 Pizza Hut Idea" 38:41 Nostalgic Blockbuster Prediction Moment 45:04 Volvo's Pioneering Truck Safety Technology 47:42 Automotive Entrepreneurship Opportunities 57:42 Guiding a Friend's Journey 01:00:06 "Discussing Insecurities and Sibling Rivalry"

Get registered for the ASTA Expo 2025 at the Raleigh Convention Center: https://geni.us/ASTA2025 Don't get to the end of this year wishing you had taken action to change your business and your life. Click here to schedule a free discovery call for your business: https://geni.us/IFORABE Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2025 Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable. Click here to schedule a free demo: https://info.shop-ware.com/profitability Make sure you mention: CTISUMMER to get FREE data migration! If you're ready to make a real change in your shop's success, join Shop Marketing Pros' Plan With the Pros workshop this October to connect with them and other shop owners. You'll leave with your entire year for 2026 planned out. Click here to register: https://geni.us/PlanWithThePros Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing. Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform. Simplify payments. Streamline operations. Check out 360payments.com today! In this episode, Lucas is joined by Jason Rainey, head of the Napa Auto Care program, and Matt Crumpton, Director of Program Development. Jason and Matt break down what makes the Napa Auto Care program valuable for shop owners, including a wide range of benefits from business development support to a robust nationwide warranty. They also discuss Napa's efforts to attract and retain technicians, highlighting new initiatives like the Team Tool Rebate program and ongoing investments in technician training. 00:00 Napa's Future: Innovation and Partnership 06:03 AutoCare Program: Supporting Member Growth 08:45 Elevating New Partnerships Strategically 10:09 Napa Auto Care Advisory Insights 13:18 NAP's Shift to Professional Market 19:08 Leveraging Napa Programs Effectively 22:03 Top-Tier Napa Auto Tech Training 23:17 Auto Care Recruitment and Retention Initiative 28:26 Senior Techs Advise Against Costly Tools 31:03 Evolving Technician-Support Dynamics 34:47 Carlyle Tool Rebrand Announcement 37:56 "Auto Care Education and Outreach" 40:52 "Comprehensive National Warranty Program" 43:27 "App Autocare's Nationwide Warranty Service" 48:24 "Napa's Century of Partnership" 52:27 Managing Partner Expectations Through Transparency 53:40 Improved Warranty Tracking Needed 56:58 Maximizing Member Engagement

Get registered for the ASTA Expo 2025 at the Raleigh Convention Center: https://geni.us/ASTA2025 Don't get to the end of this year wishing you had taken action to change your business and your life. Click here to schedule a free discovery call for your business: https://geni.us/IFORABE Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2025 Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable. Click here to schedule a free demo: https://info.shop-ware.com/profitability Make sure you mention: CTISUMMER to get FREE data migration! If you're ready to make a real change in your shop's success, join Shop Marketing Pros' Plan With the Pros workshop this October to connect with them and other shop owners. You'll leave with your entire year for 2026 planned out. Click here to register: https://geni.us/PlanWithThePros Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing. Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform. Simplify payments. Streamline operations. Check out 360payments.com today! In this episode, Lucas and David are joined by Lisa Coyle and Joelle Pollack from Promotive to discuss the evolving landscape of hiring in the automotive industry. Lisa explains how Promotive has grown by building a strong candidate database, highlighting the persistent challenges of matching technician ability with shop needs. The hosts and guests explore the importance of shop culture in retaining employees, sharing actionable advice on transparency, leadership, and communication with teams. 00:00 "Hucklebuckle Lesson Learned" 05:33 "Hilarious Job Site Misunderstanding" 13:53 Basketball Tournament Encounter 19:01 Cultivating Strong Workplace Culture 26:28 Commitment to Leadership Development 28:16 Hiring Challenges and Cultural Framework 32:33 Improving Shop Communication with Data 42:19 "Clarifying Goals for Travel and Business" 43:48 Career Transition Concerns 50:58 "Handling Client Upsets Maturely" 54:53 "Owner Expectations vs. Technician Reality" 01:00:09 Shop Owner Retirement Challenges

Get registered for the ASTA Expo 2025 at the Raleigh Convention Center: https://geni.us/ASTA2025 Don't get to the end of this year wishing you had taken action to change your business and your life. Click here to schedule a free discovery call for your business: https://geni.us/IFORABE Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2025 Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable. Click here to schedule a free demo: https://info.shop-ware.com/profitability Make sure you mention: CTISUMMER to get FREE data migration! If you're ready to make a real change in your shop's success, join Shop Marketing Pros' Plan With the Pros workshop this October to connect with them and other shop owners. You'll leave with your entire year for 2026 planned out. Click here to register: https://geni.us/PlanWithThePros Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing. Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform. Simplify payments. Streamline operations. Check out 360payments.com today! In this episode, Lucas and David are joined by Greg Schuler, Christian Beyer, Chad Kaemingk, and Joseph Augustine to discuss the realities of shop ownership and what they wish they’d known from the start. Joseph shares his experience with the pitfalls of hiring friends and family, stressing the benefits of implementing production-based pay for technicians and clear roles for staff. Greg emphasizes the importance of establishing systems and processes, particularly when transitioning leadership and ensuring team members understand what success looks like. The conversation also touches on the changing expectations of today’s workforce and the value of leadership that goes beyond simply “fixing cars.” 00:00 "From Engineering to Maintenance Leadership" 06:50 Unexpected Journey into Family Business 07:14 Family Business Challenges and Changes 14:20 Scaling Challenges with Specialized Business 19:35 Struggling with Multiple Roles 20:21 Struggling to Find Work-Life Balance 28:46 "Proven Business Methodology Essential" 30:39 Operational Protocols and Responsibilities 33:47 "Accountability Requires Clear Standards" 38:06 "10-Year System Development Insights" 43:01 Lack of Business Systems Leads to Fraud 43:41 Implement Systems for Success 49:23 "Don't Hire Apprentices First" 54:15 Business Chaos Without Clear Financials 56:28 Lack of Business Knowledge 58:22 "Daughter's Crochet Creations Soar"

Get registered for the ASTA Expo 2025 at the Raleigh Convention Center: https://geni.us/ASTA2025 Don't get to the end of this year wishing you had taken action to change your business and your life. Click here to schedule a free discovery call for your business: https://geni.us/IFORABE Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2025 Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable. Click here to schedule a free demo: https://info.shop-ware.com/profitability Make sure you mention: CTISUMMER to get FREE data migration! If you're ready to make a real change in your shop's success, join Shop Marketing Pros' Plan With the Pros workshop this October to connect with them and other shop owners. You'll leave with your entire year for 2026 planned out. Click here to register: https://geni.us/PlanWithThePros Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing. Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform. Simplify payments. Streamline operations. Check out 360payments.com today! In this episode, Lucas and David are joined by Lauralee Schmidt at Vision. Lauralee opens up about the challenges she faced with a former shop manager who, she later learned, had attempted to bankrupt her shop to buy it at a low price. The hosts and Lauralee also discuss the importance of processes and policies in running a successful automotive business, including Lauralee’s recent experience teaching a class on this topic. The conversation takes a lighthearted turn as the group delves into industry relationships, social media habits, and the challenges of balancing business ownership with family life. 00:00 "Shop Spotlight Ambitions" 10:41 "Workshop Dynamics and Adaptation" 15:58 Uncovering a Manager's Hidden Scheme 22:03 Suspicious Cash Deposits 27:29 Messy Eater Confession 30:57 Social Media and Self-Worth Discussion 35:36 Gideon Ridge: Scenic Mountain Dining 39:40 Family Homestead Dream 49:57 DIY Disaster and Eviction 54:49 "Rent Out Multi-Unit Properties" 57:31 Living Large, Spending Small 01:01:18 Sugar Restrictions in Childhood Memories

Get registered for the ASTA Expo 2025 at the Raleigh Convention Center: https://geni.us/ASTA2025 Don't get to the end of this year wishing you had taken action to change your business and your life. Click here to schedule a free discovery call for your business: https://geni.us/IFORABE Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2025 Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable. Click here to schedule a free demo: https://info.shop-ware.com/profitability Make sure you mention: CTISUMMER to get FREE data migration! If you're ready to make a real change in your shop's success, join Shop Marketing Pros' Plan With the Pros workshop this October to connect with them and other shop owners. You'll leave with your entire year for 2026 planned out. Click here to register: https://geni.us/PlanWithThePros Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing. Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform. Simplify payments. Streamline operations. Check out 360payments.com today! In this episode, Lucas and David are joined by Tom Ham, Ryan Snow, and Eric Mrozinski to discuss the pivotal lessons they have learned in shop ownership and management. Tom shares the importance of hiring "nice" people and the critical role of setting and knowing your shop's numbers. Eric highlights how implementing a robust shop management system transformed their workflow and overall business efficiency. Ryan and the group discuss the challenges of acquiring versus starting a shop, as well as the necessity of strong processes, people, and incremental improvements in building a successful business. 00:00 Transmission Shop Workflow Challenges 05:45 Career-Changing Aha Moments 07:18 "Embracing Change and Growth" 11:26 Software Integration Aha Moment 14:17 Leadership Challenges in Established Business 18:23 Navigating Family Business Leadership Shift 22:13 Service Advisor to Business Partner 26:45 Insights on Experience and Perspectives 27:51 Strategic Acquisition and Hiring Plan 32:31 "Deciding the Shop's Future" 37:15 Adapting Pricing Strategy for Success 40:16 Value of Replica Car Repairs 42:12 Mercedes Repair Cost Expectations 48:04 "Financial Literacy for Business Owners" 50:31 Unexpected Encounter During Riots 54:37 Luxury Car Client Expectations 56:28 Shift to Human-Centric Investments 59:37 "Slow Changes for Business Success"

Get registered for the ASTA Expo 2025 at the Raleigh Convention Center: https://geni.us/ASTA2025 Don't get to the end of this year wishing you had taken action to change your business and your life. Click here to schedule a free discovery call for your business: https://geni.us/IFORABE Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2025 Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable. Click here to schedule a free demo: https://info.shop-ware.com/profitability Make sure you mention: CTISUMMER to get FREE data migration! If you're ready to make a real change in your shop's success, join Shop Marketing Pros' Plan With the Pros workshop this October to connect with them and other shop owners. You'll leave with your entire year for 2026 planned out. Click here to register: https://geni.us/PlanWithThePros Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing. Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform. Simplify payments. Streamline operations. Check out 360payments.com today! In this episode, Lucas and David are joined by David Veldman at Vision KC 2025. David Veldman shares the real-world challenges of shop ownership, from the struggles of expanding to a larger location to the tough decisions involved in managing staff. The conversation covers the impact of team dynamics on shop culture, the complexities of setting boundaries between personal and professional relationships, and the ongoing battle with financial management as a business grows. 00:00 Joe Rogan's Ad-Filled Show 09:00 Shop Challenges and Staffing Issues 13:22 Employee's Troubling Decline Noticeably Ends 21:12 Ultimatum for Managing Attendance Issues 24:55 Struggling with Staff Turnover 27:23 Technical Troubleshooting Leadership Insights 34:47 Unexpected Movement Caught on Camera 42:14 Urgent End-of-Day Money Deadline 44:07 Financial Planning Tool Consideration 53:20 Struggles with ADHD and Meth 57:33 Dangerous Drug Behavior Spread 59:34 Managing Drug Side Effects 01:08:17 Read Food Labels, Choose Wisely 01:09:50 Modern Wheat Causes Gluten Issues

Get registered for the ASTA Expo 2025 at the Raleigh Convention Center: https://geni.us/ASTA2025 Don't get to the end of this year wishing you had taken action to change your business and your life. Click here to schedule a free discovery call for your business: https://geni.us/IFORABE Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2025 Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable. Click here to schedule a free demo: https://info.shop-ware.com/profitability Make sure you mention: CTISUMMER to get FREE data migration! If you're ready to make a real change in your shop's success, join Shop Marketing Pros' Plan With the Pros workshop this October to connect with them and other shop owners. You'll leave with your entire year for 2026 planned out. Click here to register: https://geni.us/PlanWithThePros Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing. Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform. Simplify payments. Streamline operations. Check out 360payments.com today! In this episode, Lucas and David are joined by Connor Tracy and Elijah McMillan at VisionKC 2025. Elijah shares the unique challenges of operating an auto repair shop in a rural community with just 2,500 households and discusses his considerations for relocating to a larger market. Connor and the hosts discuss the common pitfalls shop owners face when expanding or acquiring existing businesses, emphasizing the importance of due diligence and understanding capital outlays. The group also explores evolving marketing strategies and the growing role of technology—like AI-driven analytics—in helping shops attract and retain customers. 00:00 Potential Shop Relocation Doubtful 05:57 Financial Consultant Exposes Shop Fraud 15:00 "Rejected Skullet Idea" 18:34 From Hobby to Profession 23:02 "Unexpected Walgreens Encounter" 28:12 Houston Hip Hop: Lean Culture 35:34 Faulty Fuel System Issues 43:30 Shop Relocation Strategy 45:12 Christmas Tree Fleet Operations 49:32 AI Call Conversion Analysis 57:18 Optimizing Appointment Attendance Revenue 01:01:32 Tool Effectively Analyzes Customer Feedback 01:06:18 Trampoline Park Conference Blunder

Get registered for the ASTA Expo 2025 at the Raleigh Convention Center: https://geni.us/ASTA2025 Don't get to the end of this year wishing you had taken action to change your business and your life. Click here to schedule a free discovery call for your business: https://geni.us/IFORABE Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2025 Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable. Click here to schedule a free demo: https://info.shop-ware.com/profitability Make sure you mention: CTISUMMER to get FREE data migration! If you're ready to make a real change in your shop's success, join Shop Marketing Pros' Plan With the Pros workshop this October to connect with them and other shop owners. You'll leave with your entire year for 2026 planned out. Click here to register: https://geni.us/PlanWithThePros Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing. Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform. Simplify payments. Streamline operations. Check out 360payments.com today! In this episode, Lucas and David are joined by Ali Norton and Luke Wetters from Rozema Car Care. Ali shares her journey from being a self-described "professional job hopper" to finding her footing as a service advisor and now transitioning into a management role. The discussion covers the steep learning curve and challenges facing new advisors, the importance of a supportive shop culture, and how training and mindset shifts transformed Ali’s performance and the team's dynamic. 00:00 Career Change: From Job Hopper to Advisor 09:52 "Two-Year Competence Journey" 15:27 Adversarial Dealership Environment Impact 18:38 Dispatch Struggles Due to Skills Gap 22:10 Diagnostic Time Crunch Issues 31:20 "Detailed Info Speeds Up Process" 35:20 "Luxury Truck with 25 Miles" 39:12 Growing Pains of Business Ownership 43:54 Insurance Coverage Concerns 49:13 Insurance Coverage Risks Explained 58:03 Loaner Car Totaled: Driver Safe 01:01:13 Surprising Settlement: From 25K to 89K

Get registered for the ASTA Expo 2025 at the Raleigh Convention Center: https://geni.us/ASTA2025 Don't get to the end of this year wishing you had taken action to change your business and your life. Click here to schedule a free discovery call for your business: https://geni.us/IFORABE Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2025 Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable. Click here to schedule a free demo: https://info.shop-ware.com/profitability Make sure you mention: CTISUMMER to get FREE data migration! If you're ready to make a real change in your shop's success, join Shop Marketing Pros' Plan With the Pros workshop this October to connect with them and other shop owners. You'll leave with your entire year for 2026 planned out. Click here to register: https://geni.us/PlanWithThePros Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing. Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform. Simplify payments. Streamline operations. Check out 360payments.com today! In this episode, Lucas and David are joined by Juwan Fields for a lively conversation about his journey through the automotive industry and his experience transitioning from automotive to forklift repair and back again. Juwan opens up about the challenges of feeling disconnected and gatekeeping within the industry, while Lucas and David share stories about business struggles, the value of sharing knowledge, and lessons learned from missteps. 00:00 "Steering Wheel Importance Ignored" 05:10 Steering Wheel Criticism 08:51 Eric's Stinky Shop Prank 09:57 "Bolognese Recipe Basics" 15:29 Feeding Dispute Over Chicken Nuggets 17:20 Parenting: Encourage Healthy Eating 22:06 Struggling to Convince Customers 25:34 "Buying vs. Starting a Business" 26:52 Rethinking Knowledge Sharing 30:37 Car Industry Career Journey 34:38 "Surprise Trip to Asta Expo" 39:23 Self-Education and Dedication 41:07 "Importance of Checking Tools" 43:16 Avoid Trusting Initial Readings 46:14 Gear Rack Noise Issue 51:56 Warranty Claims Misdiagnosis Issues 52:59 Lifetime Warranty Sales Tactics 57:25 Excited for ASTA Event 59:36 "Please Wait for Upload"

Get registered for the ASTA Expo 2025 at the Raleigh Convention Center: https://geni.us/ASTA2025 Don't get to the end of this year wishing you had taken action to change your business and your life. Click here to schedule a free discovery call for your business: https://geni.us/IFORABE Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2025 Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable. Click here to schedule a free demo: https://info.shop-ware.com/profitability Make sure you mention: CTISUMMER to get FREE data migration! If you're ready to make a real change in your shop's success, join Shop Marketing Pros' Plan With the Pros workshop this October to connect with them and other shop owners. You'll leave with your entire year for 2026 planned out. Click here to register: https://geni.us/PlanWithThePros Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing. Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform. Simplify payments. Streamline operations. Check out 360payments.com today! In this episode, Lucas is joined by Eric Jorn of Kaizen CPA and Advisors, who also serves as the Chicagoland chapter leader for the Midwest Auto Care Alliance. Eric shares his unique journey from service advisor at a Toyota dealer to automotive accounting specialist, highlighting the value of having an industry-specific CPA. Together, they discuss the importance of proper financial structures for auto shops, including setting up the correct chart of accounts and understanding operational costs. 00:00 "Importance of Business Coaches" 05:31 Guiding Small Business Accounting Setup 08:34 Learn Accounting Basics Before Outsourcing 11:43 Tax Auto-Categorization Issues 15:36 Auto Repair Costs Need Increase 18:44 Human-Centric Business Value Importance 19:48 Maximizing Business Value Class 23:03 Empowering Employees for Industry Change 27:11 Empowering Ethical Business Leadership 32:08 Ego, Coaching, and Change 33:23 "Solving Meaningful Problems" 39:19 Smart Pricing for Profitability 41:17 Conflicting Financial Strategy Approaches 46:05 Strategies to Minimize Payroll Taxes 48:02 "Rethinking Work Compensation Paradigms" 50:27 Forward-Thinking Accountant Necessity 54:17 Lack of Financial Oversight Warning

Get registered for the ASTA Expo 2025 at the Raleigh Convention Center: https://geni.us/ASTA2025 Don't get to the end of this year wishing you had taken action to change your business and your life. Click here to schedule a free discovery call for your business: https://geni.us/IFORABE Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2025 Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable. Click here to schedule a free demo: https://info.shop-ware.com/profitability Make sure you mention: CTISUMMER to get FREE data migration! If you're ready to make a real change in your shop's success, join Shop Marketing Pros' Plan With the Pros workshop this October to connect with them and other shop owners. You'll leave with your entire year for 2026 planned out. Click here to register: https://geni.us/PlanWithThePros Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing. Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform. Simplify payments. Streamline operations. Check out 360payments.com today! In this episode, Lucas and David sit down with Darin Johnson, owner of Darin’s Auto Repair in Great Bend, Kansas. Darin shares the challenges of running a busy one-man shop, including the struggle to maintain a work-life balance and the tendency to discount services for customers emotionally. The conversation covers the importance of implementing shop management software, establishing more effective pricing strategies, and setting clearer boundaries to prevent burnout. Unfortunately, since this recording, Darin appears to have closed his business. 00:00 First Truck Drive Experience 07:10 Balancing Family, Work, and Support 15:17 Hiring and Training Essentials 16:16 Hiring Strategy: Prioritize Tech Roles 21:48 Efficient Schedule for Maximizing Revenue 32:23 Finding Sustainable Work-Life Balance 37:28 Structured Scheduling Strategy 40:59 "Optimizing Work Schedule Efficiency" 46:46 "Action Plan Essentials" 48:58 Optimizing Labor Rate Increments 59:01 "Vision Conference: Unite Shop Owners" 01:01:48 "When It Clicked for Me"

Get registered for the ASTA Expo 2025 at the Raleigh Convention Center: https://geni.us/ASTA2025 Don't get to the end of this year wishing you had taken action to change your business and your life. Click here to schedule a free discovery call for your business: https://geni.us/IFORABE Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2025 Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable. Click here to schedule a free demo: https://info.shop-ware.com/profitability Make sure you mention: CTISUMMER to get FREE data migration! If you're ready to make a real change in your shop's success, join Shop Marketing Pros' Plan With the Pros workshop this October to connect with them and other shop owners. You'll leave with your entire year for 2026 planned out. Click here to register: https://geni.us/PlanWithThePros Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing. Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform. Simplify payments. Streamline operations. Check out 360payments.com today! In this episode, Lucas and David are joined by Adam Liu, and Paul Glowe for a candid discussion on common onboarding mistakes for new managers. The conversation highlights the common pitfall of unclear role expectations when shop owners hire their first manager, especially in family-run businesses. Adam and David share practical advice on the importance of clear task lists, job descriptions, and sticking to established onboarding processes—regardless of personal relationships. 00:00 Role Clarification in Management 09:16 "Effective Data Strategy in Shopware" 13:58 Defining Role Expectations 19:52 Family Dynamics in Business Frustration 24:04 Balancing Hard Work and Knowledge 29:13 Business Breakthrough Realization 34:08 "Motivation Through Peer Interaction" 39:17 Focused on Customer Experience 45:31 HVAC Insights from Automotive Experience 47:32 Efficient HVAC Diagnostic Approach 53:14 Pricey Diagnostic and Refrigerant Costs 01:00:03 "Jeep's Brake Disaster" 01:04:26 "Understanding Bitterness and Empathy"

Get registered for the ASTA Expo 2025 at the Raleigh Convention Center: https://geni.us/ASTA2025 Don't get to the end of this year wishing you had taken action to change your business and your life. Click here to schedule a free discovery call for your business: https://geni.us/IFORABE Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2025 Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable. Click here to schedule a free demo: https://info.shop-ware.com/profitability Make sure you mention: CTISUMMER to get FREE data migration! Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing. Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform. Simplify payments. Streamline operations. Check out 360payments.com today! In this episode, Lucas and David are joined by Dan Thieken and Mason Weeks to discuss the challenges and triumphs of running an independent automotive shop. Mason shares his journey of starting, closing, and reviving his shop, highlighting the pitfalls of expanding too quickly and the importance of learning financial fundamentals. The group explores actionable strategies, such as raising prices, implementing inspection processes, and leveraging the 300% rule, to maximize profitability and shop efficiency. 00:00 Unscheduled Meetings Discussion 08:39 Failed Landing Flare Technique 12:57 Mike's Bland Humor 21:29 "Young Entrepreneur Leases Local Shop" 22:52 Regrets of Expanding Too Soon 27:09 Generosity's Financial Consequences 36:23 "Follow 300% Inspection Rule" 42:37 Car Repair: Safety and Responsibility 45:24 Boutique Auto Service Pricing Strategy 52:47 Importance of Providing Repair Estimates 54:26 Mechanic's Duty to Ensure Safety 01:01:02 Smart Investment in Custom Package 01:04:53 Bought Scanner for Versatility 01:11:18 Faulty Charger Sparks Gas Hazard

Get registered for the ASTA Expo 2025 at the Raleigh Convention Center: https://geni.us/ASTA2025 Don't get to the end of this year wishing you had taken action to change your business and your life. Click here to schedule a free discovery call for your business: https://geni.us/IFORABE Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2025 Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable. Click here to schedule a free demo: https://info.shop-ware.com/profitability Make sure you mention: CTISUMMER to get FREE data migration! Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing. Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform. Simplify payments. Streamline operations. Check out 360payments.com today! In this episode, Lucas and David are joined by Chuck Olsen and Josh McFarlin from AirPro to address recent controversy and questions circulating online about AirPro’s Augie calibration tool. Chuck and Josh set the record straight by diving into the rigorous testing process behind Augie, emphasizing the company’s commitment to safety and proper calibration. They also discuss the challenges of evolving technology in the automotive industry, the importance of continuous learning, and the need for constructive industry conversations—rather than social media drama—when evaluating new tools and processes. 00:00 Lifelong Automotive Career Journey 06:54 Evolving Career in Automotive Diagnostics 11:21 "Career Exploration to Ford Mastery" 19:07 Air Pro Discussion and Controversy 22:38 "Innovating System Calibration Process" 32:33 Technician's Misunderstood ADAS Calibration 37:41 Q&A: Clarifying Tool Capabilities 39:46 ADAS Calibration Task Force Insights 46:16 Ford's Collision Repair Staffing Imbalance 52:22 Calibration Challenges in the Automotive Industry 57:36 Recall Confusion with High-End Car 01:05:21 Technician Liability and Calibration Risks 01:11:08 Windshield Replacement Without Recalibration 01:13:35 Glass Installation and Calibration Issues

Get registered for the ASTA Expo 2025 at the Raleigh Convention Center: https://geni.us/ASTA2025 Don't get to the end of this year wishing you had taken action to change your business and your life. Click here to schedule a free discovery call for your business: https://geni.us/IFORABE Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2025 Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable. Click here to schedule a free demo: https://info.shop-ware.com/profitability Make sure you mention: CTISUMMER to get FREE data migration! Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing. Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform. Simplify payments. Streamline operations. Check out 360payments.com today! In this episode, Lucas and David are joined by Uwe Kleinschmidt, formerly of Autovitals and now with Autotech IQ. Uwe shares lessons from his upbringing in East Germany and his journey to becoming a technology leader in the automotive industry. The conversation explores the challenges and importance of a strong shop culture and process, the need to empower customers through transparent digital vehicle inspections (DVI), and the evolving role of AI in improving shop communication and operational consistency. 00:00 Visit to David's Tense Shop 10:01 California Gas Price Concerns 14:06 Community College Enrollment Surge 19:37 "Value of First-Gen Immigrant Workers" 23:43 Chancellor Cole's Election Strategy 30:57 Engineer Relocates to Boost US Sales 36:48 "Choosing Shopware for Consistency" 40:29 "Adopting Carolyn's Shop Success Model" 45:25 Customer-Driven Sales Approach 48:49 Guided Customer Research Prompts 58:59 "Handle Unknown Text Links" 01:00:21 "Client Portal Development Needed" 01:05:53 The Curse of Knowledge in Retail

Get registered for the ASTA Expo 2025 at the Raleigh Convention Center: https://geni.us/ASTA2025 Don't get to the end of this year wishing you had taken action to change your business and your life. Click here to schedule a free discovery call for your business: https://geni.us/IFORABE Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2025 Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable. Click here to schedule a free demo: https://info.shop-ware.com/profitability Make sure you mention: CTISUMMER to get FREE data migration! Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing. Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform. Simplify payments. Streamline operations. Check out 360payments.com today! In this episode, Lucas and David are joined by Samantha Higdon, Kevin Rozema, and Frank Scandura for a lively discussion about shop culture. The group highlights the crucial role of structure and systems in establishing and sustaining a positive workplace environment. They also emphasize the impact of one disruptive individual on team morale and performance, sharing real-world experiences of how quickly culture can improve once a toxic influence is removed. Finally, the conversation explores the connection between strong internal culture and public perception, stressing that shops with clear values and expectations not only attract better employees but also build greater trust with their customers. 00:00 "Schindler's Ongoing Legacy" 05:50 "Defunct Culture Exposed" 09:18 Implementing Shopware Systematically 09:46 Refining Workflow and Company Culture 14:09 Establishing Team Structure and Culture 17:50 Misaligned Hiring Risks Culture 20:04 Workplace Challenges for Technicians 24:45 Unmet Expectations Ruin Cultures 27:08 Shifting Focus for Profitability 31:34 Guiding Aspiring Automotive Careers 35:48 Mandatory Quarterly Education Benefits 39:58 Stop Temporary Fixes, Solve Core Issues 41:41 "Unhealthy Dynamics and Letting Go" 44:56 Toxic Leadership Dynamics 47:24 Shop Manager's Crucial Role 51:53 Promoting Continuous Automotive Education 55:17 "Adaptability: Embrace Change"

Get registered for the ASTA Expo 2025 at the Raleigh Convention Center: https://geni.us/ASTA2025 Don't get to the end of this year wishing you had taken action to change your business and your life. Click here to schedule a free discovery call for your business: https://geni.us/IFORABE Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2025 Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable. Click here to schedule a free demo: https://info.shop-ware.com/profitability Make sure you mention: CTISUMMER to get FREE data migration! Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing. Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform. Simplify payments. Streamline operations. Check out 360payments.com today! In this episode, Lucas and David are joined by Nate Winston, who shares the story of leaving a long-term business partnership to open his own shop. Nate discusses the challenges and emotional toll of a toxic partnership, the importance of having clear roles and written agreements in business relationships, and the remarkable improvements in his well-being and shop success after going solo. 00:00 Affordable Custom Clothing Solutions 09:14 "Business Partnership Gone Wrong" 13:59 Missing Documentation Dilemma 16:46 Unexpected Lawsuit Loss: $15K Withdrawn 26:01 Banter Over Responsibilities with Juan 32:00 "Rarity of Genuine Selflessness" 35:11 Father's Resilience in Adversity 40:24 Increased Work Hours Achieved 46:19 Argument Led to Tragic Outcome 53:49 Goal-Setting Through Strategic Planning 54:52 Effective Goal Management 01:04:23 "Processing Loss and Grief" 01:08:19 Documenting Family Memories Intentionally 01:13:08 Trusting Independence at Age 10

Get registered for the ASTA Expo 2025 at the Raleigh Convention Center: https://geni.us/ASTA2025 Don't get to the end of this year wishing you had taken action to change your business and your life. Click here to schedule a free discovery call for your business: https://geni.us/IFORABE Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2025 Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable. Click here to schedule a free demo: https://info.shop-ware.com/profitability Make sure you mention: CTISUMMER to get FREE data migration! Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing. Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform. Simplify payments. Streamline operations. Check out 360payments.com today! In this episode, Lucas and David are joined by Chris Luoma, owner of Jerry’s Automotive in Lansing, Michigan, and his wife-to-be, Lydia. Chris shares the story of stepping into a third-generation family business during a challenging transition, modernizing the shop by implementing systems like DVIs and updated parts and labor matrices, and the impact these changes had on the team and client base. Together, the group discusses the challenges and rewards of growing a single-location business, the importance of maximizing one shop before expanding, and the realities of balancing business ownership with family life. 00:00 Union Carbide Catastrophe 10:19 Focused Expansion of Existing Location 15:27 Avoiding Messy Boundaries 18:28 Family Business Takeover Dynamics 26:32 Elusive Goal of Success 29:27 "Facebook Friend's Unforgettable Prank" 37:11 "Diner vs. Steakhouse Costs" 38:48 Expensive Restaurant Nightmare 44:28 Tragic Cycle of Forgetfulness 48:56 DIY SodaStream Refill Setup Hazard 56:09 Antibiotic Misuse Causes Health Crisis 01:01:52 Innocent Misunderstanding at Dinner Table

Get registered for the ASTA Expo 2025 at the Raleigh Convention Center: https://geni.us/ASTA2025 Don't get to the end of this year wishing you had taken action to change your business and your life. Click here to schedule a free discovery call for your business: https://geni.us/IFORABE Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2025 Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable. Click here to schedule a free demo: https://info.shop-ware.com/profitability Make sure you mention: CTISUMMER to get FREE data migration! Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing. Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform. Simplify payments. Streamline operations. Check out 360payments.com today! In this episode, Lucas and David are joined by Josh Parnell of Limitless Leadership. Josh explores the challenges of leadership in the automotive industry, emphasizing the importance of connection and trust-building within teams. The discussion dives into effective onboarding, consistent coaching, and why prioritizing leadership development is essential for sustained business growth. 00:00 Father-Son Love and Acceptance 08:12 Consolidating Cosmetics Ventures 14:03 Pioneering Black Woman in Men's Grooming 18:45 High-Quality Personal Care Products 23:25 Expert Insights on Corporate Culture 28:48 "Effective Communication and One-on-Ones" 34:33 Embracing Self-Doubt and Awareness 40:01 Reassuring Client After Bad Experience 44:43 Mastery Through Focused Practice 49:40 "Prioritizing Vacation Time" 58:55 Passion Fuels Diagnostic Mastery 01:00:12 Over-Invested Technician Dilemma 01:09:19 Strategizing Scenarios for Clarity 01:12:11 Muscle Supplements: Dosage and Effects 01:15:26 Podcast Musings: Seeking Direction