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Difficult Happens; Effective Communication for Bosses

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23: What to say when you don't know what to say

Have you been at a loss for words? What do you say when you don’t know what to say When the conversation is tense and you need to communicate in a way that you both can truly hear what is being said the words can be hard to find. Being effective with your communication in this scenario can be difficult, it can often seem like everyone is talking but no one is listening and nothing of value is being said. When you say the right thing, you can get the conversation back on track. Getting heard...


22: How to speak so that someone will listen in a conflict

Do you know how to speak so that Someone will listen during a difficult conversation? It is not easy to know the best way to get your point across during a tense or difficult conversation. Getting heard and truly hearing each other is hard to do when your mind and body is preoccupied with all the emotions that are vying for your brains attention. They can run the gambit, from fear to shame, from anger to confusion. They don’t call it a ‘difficult’ conversation for nothing. Like most things...


21: Scaling, Communicating and Change with Julie Fry

Julie Fry and I talk about how she has grown her business while pivoting her business model and communicating with team members all over the world. A chance encounter at a dog park and a love of change took Julie Fry on a path from the Chuck-It dog toy company to creating the international networking group Business among Moms. It’s not a straight line, there was a lot of trial and changes along the way. Change, growth, and scaling can be a scary thing, setting up and checking in on the...


20: The Victim - Mastering the Art of Conflict

Do you know your conflict personality-type? On today’s episode, we take a look at the victim conflict personality type and how it impacts communication in your business and in your life. Whether you have this conflict personality type or are dealing with one. I give you actionable steps that you can take to help you navigate conflict with this type to save you time, money and energy. Life is stressful enough, and conflict is inevitable, take these skills and tips with you so you can...


18: The Avoider - Mastering the Art of Conflict

Do you know an avoider? On today’s episode, we dive into how the avoider conflict-personality type impacts communication, your business, and your life so that you can master the art of conflict. It is an art, one that with practice will give you the tools you need to navigate conflict with ease. For the avoider, obfuscation, retreating and procrastination is their baseline in a conflict. What you’ll hear in this podcast: Resources: Virtual Lunch Business Bullies & Boundaries...


17: Stories & Public Speaking

This is a juicy episode filled with way’s that you can use a story in your everyday work life, from the boardroom to the stage. Carol and I talk about everything from our personal struggles and successes to the DNA of the feminine, from speaker hijackers to why Emma should stop watching Law and Order SVU. Carol tells us how she uses the three-act story structure and the Hero’s journey when working with clients. There are lots of free giveaways on dealing with conflict and a strategic...


16: The Perfectionist - Mastering the Art of Conflict

Conflict Personality types are inherent to the individual and show up in full force during a difficult conversation and kick into overdrive during a conflict. There are four Conflict Personality Types, the Pleaser, the Perfectionist, the Avoider and the Victim. Conflict gets a bad rap because so many people “do” it wrong. They struggle with how to deal with conflict the right way. Or they just plain view conflict as something that is a negative and should be avoided at all cost. This is...


15: Embracing Challenges to Succeed

We dive deep into the skills needed for success at a high level. Struggles in life are inevitable and we talk about our own personal struggles and how a mindset shift can lead to overcoming personal tragedies. Tina shares her ‘one-time’ high-efficiency business model where you delegate weaknesses and focus on your strengths, how she gets motivated and recharged during her busy day to maximize her time. When you take the hard road and embrace your failures as well as your successes it leads...


14: Calming Client Fears

Change, whether it is a change that you chose or one that was thrust upon you, can be a scary thing. When you have lived in the same home for over 30 years and need to downsize, for whatever reason, there are many decisions and choices to be made and a lot of things to be done. When you add in the complicating factor of having one of the hottest housing markets, all the factors are joined by fear and overwhelm. June Griffiths, the downsizing expert, joins me on the show today to discuss...


13: The Pleaser - Mastering the Art of Conflict

Can you master the art of conflict? You can. When you have the communication skills, the knowledge and the practice putting those skills to use, you can master the art of conflict. And it is an Art. There are four conflict personality types, these personality types have certain traits that you can identify and learn to navigate in conflict for a positive outcome. Conflict is inevitable, but it doesn’t have to be hard. On this episode, we look at the conflict personality type of a...


12: Civility in the workplace

Civility in the workplace doesn’t happen by accident. Incivility costs Corporations $300 billion dollars annually. This staggering fact cannot be ignored by bosses at any level. Having a clear mission, vision and value statement that is adopted and understood by every member of the organization is critical. What does incivility look like? You might be surprised! In this week’s episode, we talk about business bullies, creating strong teams and an inclusive environment that leads to higher...


11: Isolation or Inclusion?

There is a palatable sense of isolation among the Millennials and GenZ’ers that pushes them to seek Inclusive, familial work environments. They play hard and work hard. In this episode, we look at some of the stark realities that these generations face, some of the history of why they feel this way and the fact that the universal shared experiences of previous generations are a thing of the past. Where there used to be a shared “popular culture” across the nation we have much more...


10: Millennials in the Middle

Millennials are culturally different than any of the generations that have come before them. Previous generations have had more shared experiences around world events, & popular culture. Most Gen-Xers, Baby boomers, and The Silent Generation would immediately ‘get’ references to the Beatles, Dukes of Hazards, Friends, and 'You're fired'. Millennials lack a cohesive ‘shared experience’ in the same way, they have had access to the internet since their earliest ages, the ability to dive into...


09 Hiring & Working with Millennials

In today’s episode, we dive into hiring, firing and working with Millennials in this ever-changing work environment. Joining me is Chris Simms the owner of Sigao Studios, an agile coaching and software development company in Birmingham AL. He has hired hundreds of employees in his career, at one time he hired 120 employees from all over the world in a 6-month period! This experience, along with the guidance of a mentor, led Chris to understand that the ‘old’ way of doing business in the IT...


08: Millennials: A Primer

What you’ll hear in this podcast: Resources: Episode 06 Quotes: “Millennials are like Gluten, everyone has an opinion about them” “Every generation stands on the shoulders of those that came before them” “Why would I pine away for the past when I can enjoy every moment from here on out” Show Intro music is Whispering Through by Asura


07: Bosses & Bad Behavior

Bad behavior is one of degrees. One of the most fascinating patterns of behavior is one that is universal to us all, from the children in the schoolyard to grown adults, we have all exhibited this conduct at some point in our lives whether we were aware of it or not. It happens during the testing and negotiating of our boundaries, or what behavior we will accept in our relationships. What is it? It is the Extinction-burst behavior. This shows up as a challenge, through rebellious...


06: Bossing & Boundaries

What is the first thing that comes to mind when you hear the word Boundaries? Do you think of border walls and fences or about the last time you said yes when you really meant no? Boundaries can be difficult to define. They are, at their essence, anything that helps to differentiate you from someone else. It is a limit you set on what you will accept of another person's words or actions. Your boundaries can (and should) change over time. They are different with different people in our...


05: What is Confusion Hiding?

Do you ever get confused? Not the “why did I come upstairs” kind of confused but the more distracting form of confusion associated with being overwhelmed, with having just too many tasks on your To-do list. Those feelings of confusion and a sense of overwhelm are not only tied to your emotional state, but to your physical state as well. There are season aspects or rhythms to our schedule and how we spend our time. There are those times when we are more overwhelmed by our schedule than...


Team Trust Busters #04

You know it when you see it-- the behavior that breaks down trust, communication, and the ability to move forward. Someone’s been triggered. Maybe it’s even you. Getting triggered by someone or something happens to everyone, but it’s also possible to diffuse its intensity. In this episode, we take a look at the 4 types of events that set off a triggered reaction and the 4 components that are always present in every triggered reaction so that you can more easily recognize when it’s...


02: What is a Trigger and Why You Should Care

What is something that impacts your business every single day, without your even being aware of it? The answer is our topic for today: Triggers. This show is Part 1 of a series on triggers and how they impact your business. We’re diving deep into all you need to know about triggers and triggered reactions. What you’ll hear in this episode: Resources: Difficult Happens by Lara Currie