Franchise Today

Stephanie Johnson’s journey began with earning her Master of Science in Integrated Marketing Communications and gaining experience at a safety association. That path led her relocate to Denver and join AlphaGraphics, where she rapidly ascended from her initial role as Marketing Campaign Manager in 2019, to her present position, VP of Marketing for AlphaGraphics, POSTNET and World Options, All three of these brand flags flying under the umbrella of MBE Global. AlphaGraphics operates approximately 230 franchises across the U.S. focusing on providing printing and marketing solutions for businesses, small and large. Her Marketing team is charged with increasing brand awareness and lead generation through national campaigns while improving internal communications with franchise owners. In response to COVID-19, AlphaGraphics boosted their marketing efforts with a campaign that offered $25,000 brand makeovers to small businesses, served by their franchisees. This was followed by their wildly successful “Bring Your Brand to Life” initiative, emphasizing storytelling via high-quality videos. At PostNet, the emphasis is on micro businesses and smaller print jobs, prioritizing customer relationships through campaigns like “We Love Our Customers” and “First Name Basis.” World Options the third leg of the stool, supports the logistical needs of small and medium-sized businesses with personalized shipping solutions, emphasizing exceptional customer service and flexible carrier options. Stephanie Johnson, VP of Marketing for all three brands, joins us this week to share more about it all, right here on Franchise Today.

This week I present a very special edition of Franchise Today, featuring excerpts of me being interviewed by Tracy Panase and Shannon Wilburn, on their brand new podcast, The Franchise Leaders Forum. With permission from Tracy and Shannon, we are simulcasting that interview, right here on Franchise Today. So, listen as we flip the script and I become the subject of the interview, as opposed to being the interviewer. While this simulcast introduces you to Tracy and Shannon and The Franchise Leaders Forum, it also gives you a chance to learn a bit more about my storied career, which started in broadcast and led to some 36 subsequent years in franchising. I hope you enjoy this. I had a ton of fun doing it!

Welcome to another exciting episode of Franchise Today featuring Sean Bach, a seasoned franchise professional with a unique journey through the industry. From his early exposure to franchising through his father's association with the founder of Pizza Hut, to his pivotal roles at Cold Stone Creamery, Drybar, and now Pure Glow, Sean's story is one of constant learning and evolution. In this episode, Sean shares his transition from tax law to a career in franchise leadership and development. Sean also reveals his strategic approach to growing emerging brands, highlighting his current role at Pure Glow, an airbrush tanning franchise. Learn how Sean's investment in Pure Glow aims to revolutionize the tanning industry by offering a health-conscious alternative to traditional UV tanning. Sean also shares insights to where the franchise business model may be heading, over the next 1-3- 5 years. Sean Bock, this week on Franchise Today

This week we are joined by Jenny Young, founder and CEO of Brooklyn Robot Foundry. Jenny is our Q-3, 2024 rising star of franchising and she shares her inspiring journey from a single unit in NYC, to the establishment of a successful, emerging franchise system, that is thriving.. Jenny discusses how her background as a mechanical engineer and her passion for empowering children through creative robot-building classes led her to franchising. She delves into the challenges of operating in New York City's expensive commercial real estate market and how she pivoted to a more profitable mobile business model, eventually franchising it in 2022. The episode also highlights the importance of company values, the role of diversity in business, and the unique "Frandowment" competition that helped Brooklyn Robot Foundry find its second franchise owner. Jenny offers valuable insights for emerging franchisors, emphasizing the need for strong support systems and the significance of maintaining brand integrity. Join us to learn more about Jenny's innovative approach to franchising and her dedication to fostering creativity and entrepreneurship.

This week on Franchise Today I sit down with Brian Schnell, Partner and Chair of the Franchise Practice at Faegre Drinker, as well as the Chairman of the IFA's Franchise Relations Committee. Brian shares his journey into the world of franchise law, starting from his early days at Gray Plant Moody and his first project with International Dairy Queen in 1987. During this interview, Schnell delves into the intricacies of the franchise industry, discussing the significance of system change, unit-level profitability, and the importance of relationships and culture. Brian offers insights into the evolving landscape of franchising, including the rise of private equity in both franchisors and franchisees, and the need for responsible franchising practices. Join us as we explore the challenges and opportunities within the franchise sector, and gain valuable knowledge from one of the industry's most insightful professionals.

This week we are joined by Brett Larrabee, a seasoned franchise professional who has accomplished a great deal in his culinary and franchise career. Brett’s incredible journey began right out of college, as a franchisee…, not just any franchisee, but as Subway’s very first, in the City of Seattle. Over the next 20 years, Brett grew with Subway, opening many more locations and eventually helping other franchisees within the system, that were perhaps a little less successful than he. That ultimately led to his transition, from the role of franchisee to that of franchisor. Brett went on to develop more sophisticated franchised restaurants domestically and abroad, for: Panchero’s Mexican Grill, Five Guys, Famous Dave’s BBQ and Little Caesar’s. Brett describe how a few years ago, while in Ukraine for Little Caesar’s, curiosity led him to encounter Lviv Croissants, a wildly successful Ukrainian-based franchise concept. With nearly 200 locations throughout Ukraine, Poland, and Slovakia, this franchise brand is well known for their use of higher than usual, quality ingredients. That, coupled with the simplicity of their operations, and crowds at all hours of the day and night really captured Brett’s interest. What began as intrigue, actually caused Brett to flip the script. After years of taking US brands abroad, he felt moved to bring this concept to the USA, despite the challenges and triumphs of opening the first Lviv Croissants store in Roswell, Georgia, amidst the backdrop of the ongoing conflict in Ukraine. After all these years, Brett returns to the simplicity of his Subway days, but this time, as CEO of Lviv USA, where he is on his way to building a franchise dynasty. Filled with fascinating stories and insights into both the culinary and franchise worlds, he’s here today, to dish on it all.

This week we dive deep into the fascinating career of Jamie Izaks, co-founder and president of All Points Public Relations. Jamie's journey from journalism to the hospitality industry, and finally to entrepreneurship, is a story of inspiration and perseverance. Jamie and I have known each other for 18 years, but it wasn’t until recently that I truly understood the depth of his background. His early years in television journalism, coupled with his foundational experience at Hyatt Hotels Corporation, led to an executive-level management role at Fishman PR led to a wealth of knowledge and ultimately the formation of his own PR Firm, with Lauren Izaks, his wife and co-founder. Before we dive into our conversation with Jamie, a special thanks to Aicha Bascaro, founder and CEO of the American Franchise Academy. If you missed last week's episode, be sure to grab it at www.franchisetodaypodcast.com. I've dubbed her Wonder Woman and you will understand why, after listening. . Stay tuned for more inspiring stories in the coming weeks, including insights from franchise lawyer Brian Schnell, Neighborly CFO Jon Shell, Express Employment Professionals VP Harvey Homsy, and many more. Be sure to subscribe to Franchise Today, to never miss an episode.

This week we delve into the incredible journey of Aicha Boscaro, founder and CEO of the American Franchise Academy. Aicha recounts her unexpected entry into the franchising world, from her humble beginnings, freah out of college in the 80's, and out of business, after her retail boutique start-up failed. Looking for something easy to do, to pay her bills,while deciding what came next, Aicha became a Domino's pizza delivery driver. Little did she know then, that the decison to drive for Domino's would alter the course of her life. Learn how Aicha's passion for systems and processes led her to establish the American Franchise Academy, a unique institution dedicated to supporting franchisees in achieving their American dream. Discover the challenges and triumphs she faced along the way, and how her academy has evolved to meet the needs of franchisees and multi-unit operators worldwide. Tune in to hear about Aicha's insights on leadership, business management, and the importance of understanding and motivating diverse teams. Whether you're a budding franchisee or a seasoned operator, this episode is packed with valuable lessons and inspiration.

Over the past two weeks, we've delved into some fascinating finance conversations, centered upon creating liuidity events via royalty transactions, thanks to insights from Sean Morrison and David Earle. This week, we remain in the capital arena with Alicia Miller, a strategic advisor to franchise founders, leaders, and investors. Alicia Miller is the founder of Emergent Growth Advisors and author of the bestselling book "Big Money in Franchising. She joins us this week to discuss the transformative impact of private equity on franchising. With a trillion dollars in dry powder waiting to be deployed, private equity is reshaping the franchise landscape, partnering with over 700 brands, including Subway's notable acquisition by Rourke Capital for over $9 billion. Alicia's extensive experience includes advising franchise management teams and private capital firms on growth and value creation, alongside her work with Elevated Ventures Group and her contributions to Franchise Times, Entrepreneur, and Forbes. Alicia Miller, this week on Franchise Today..

Welcome to Franchise Today. In this week's episode, we continue our exploration of liquidity events that seem almost too magical to be true. Imagine achieving a liquidity event without sacrificing any equity or control over your brand. Last week, Sean Morrison from Diversified Royalty Management introduced us to this intriguing concept. Today, we're joined by David Earl, CFO at Stratus Building Solutions, the fastest-growing provider of green commercial janitorial services in the USA. David shares his journey of discovering and choosing royalty transactions over private equity, a decision that allowed Stratus to monetize their royalty base while maintaining full control and ownership. David's story provides a franchisor’s perspective on navigating liquidity events with this cutting edge approach and offers valuable insights into how other brands might position themselves for similar opportunities. Don't miss this fascinating discussion that could redefine how you think about liquidity and control in the franchising world. Next week, we remain in the world of PE and liquidity with Alicia Miller, a top franchise influencer and strategic advisor. Stay tuned for more powerful insights on Franchise Today.

In this episode, we hear from Sean Morrison, CEO of Diversified Royalty, as we delve into a groundbreaking approach to achieving liquidity for founder-led franchise concepts, without giving up any equity. This method allows qualified franchisors to monetize their current royalty base at very generous multiples of EBITDA, with no need to sell any equity, thus retaining ownership and the upside potential of future growth.

This week on Franchise Today, I am joined by Graham Chapman, who shares his unique journey into the franchising world, a path paved with family ties and serendipitous encounters. Discover how Graham's early experiences with 919 Marketing, a family business turned industry leader, shaped his career and set the stage for his current ventures. As the episode unfolds, Graham reveals some breaking news about his latest roles, including his position as CEO of Zor Forum, Visionary partner at Blue Maven, and his new coaching role at FranCoach. He discusses the importance of responsible franchising, the challenges and rewards of private equity partnerships, and the evolving landscape of the franchise world, post-COVID. Graham also highlights the value of mastermind groups for franchise leaders and shares exciting updates about upcoming events and initiatives. Tune in for a deep dive into the dynamics of franchising, the impact of family business transitions, and the power of strong professional relationships . Join us for an insightful discussion that offers valuable lessons and perspectives for anyone involved in the franchising space.

This week I welcome Erin Fletter, the passionate founder and CEO of Sticky Fingers Cooking. Discover how Erin's humble beginnings at her kitchen table led to the creation of a thriving children's cooking school franchise. Learn about her inspiring journey, the challenges she faced, and the innovative systems she implemented to begin successfully scaling her business across the United States. Erin shares her experiences and insights on the importance of giving back to the community, the critical role of technology in managing operations, and the unique international recipes that set Sticky Fingers Cooking apart. Get inspired by Erin's dedication to empowering women and minorities through franchising, and her commitment to building a supportive and inclusive business environment. Don't miss this insightful conversation that highlights the core values of franchising, the power of mentorship, and the impact of community-driven business models. Erin's passion and perseverance have earned our Rising Star for Q2, 2024. StickyFingersCookingSchool.

In this episode of Franchise Today, I sit down with Tom Krause, CEO of Donato's Pizza, for a compelling conversation about the storied history and exciting future of the beloved pizza brand. Tom shares his unique journey into the franchising world, starting with his early days at McDonalds and Wendy's and eventually leading him to Donato's. He discusses the transformative milestones that have shaped his career and the company, including McDonald's acquisition and subsequent buy-back of Donato's, the challenges and triumphs during the COVID-19 pandemic, and the strategic partnership with Red Robin Gourmet Burgers that has enabled national expansion. You will also hear about Tom's personal milestones, such as his marriage to the founder's daughter, Jane Grote Abell, and their combined efforts in fostering a strong company culture and commitment to community service through the Donato's Foundation. As Tom prepares to retire, he introduces his successor, Kevin King, and shares his optimistic vision for the future of Donato's and the pizza industry at large. This episode is a must-listen for anyone interested in franchising, business growth, and the power of strong leadership and culture.

This week I sit down with Tim Murphy, a company turnaround specialist, with a storied career in the restaurant, entertainment and franchising worlds. Tim shares his journey from working at Denny's Corporate to becoming a mentee of the late Applebee's International Founder and CEO, Abe Gustin Jr. Now, Tim has taken the helm at Boomers Parks a rising chain of Family Entertainment Centers. Learn about Tim's strategies for revitalizing struggling companies, the importance of core values, and the innovative steps he's taking to bring Boomers Parks into the franchising world. Tim also discusses the significance of taking care of both team members and guests, the challenges faced during COVID-19, and the exciting future of Boomers Parks. No matter your current point on the franchise compass, Tim's insights provide valuable lessons on leadership, resilience, and the power of a strong company culture.

Welcome to another exciting episode of Franchise Today. This week,I welcome Keith Gerson, a trusted friend, respected peer, and an erstwhile frenemy. Keith delves into his early days in franchising, starting from his hippie rock-and-roll days to his first serious job responding to an ad in the Portland Oregonian. He recounts his journey from being a multi-unit supervisor at McDonald's to significant roles in Jack in the Box and Mrs. Fields Cookies, sharing invaluable lessons on systems, processes, and leadership. The conversation highlights Keith's strategic moves during the Great Recession, emphasizing the importance of doubling down on marketing when others pulled back. Keith shares his experience working for private equity and his transition to FranConnect, where he honed his skills in scaling franchise businesses. As the discussion progresses, Keith introduces his latest venture, Gerson Advisory Services, aimed at helping franchisors sell more franchises, drive top-line revenues, improve operational performance, and increase franchisee engagement. He emphasizes the importance of personal branding and the unique value his extensive experience brings to the table. This episode is a treasure trove of insights for anyone involved in the franchising world, illustrating the importance of continuous learning, strategic decision-making, and authentic leadership. Tune in to learn from one of the industry's most seasoned professionals.

Since 1989, Anago has been making the dream of business ownership a reality. As CEO & President, Adam is deeply passionate about fostering entrepreneurship and the financial freedom that comes with it. He firmly believe that entrepreneurship is the cornerstone of economic progress. At Anago, they provide aspiring business owners with turnkey solutions, enabling them to confidently navigate the complexities of entrepreneurship. Fueled by over 30 years of expertise, Anago is disrupting the commercial cleaning industry. Their business is about helping entrepreneurs create their own businesses to provide jobs while building ties in their communities. Offering the possibility of financial and time freedom is what they're all about. Witnessing families reach that success through their franchise business is Adam's ultimate reward.

Brian Shunia is the President and Co-Founder of The Wing Snob™ brand and as such, he is dedicated to serving the very best, fresh, never frozen, mouthwatering, hormone-free chicken wings anywhere, topped by a variety of delectable signature sauces and flavorful dry rubs. Wing Snob™ operates as a modern, quick-service, fast casual style restaurant with some 50 units open and operating, or under construction, with many more under commitment and he’s here to tell us all about it. You put a lot at rish when you self-identify as a SNOB. You literally have to be the best veresion of yourself at all times, to even earn the privilege.

As Vice President of Franchise Development at Right at Home, Jen Chaney is responsible for the company's growth and development by awarding incredible franchise opportunities to interested and eligible candidates. Jen has direct oversight of new, prospective franchisees, as well as growth by expansion of existing franchisees. Jen is a strategic thought leader, but also oversees franchise legal documentation, lead generation, department budget & forecasting, as well as mergers & acquisitions, leading a team of outstanding sales and development professionals. Being a caregiver to her own mother in the last stages of her life, set Jen on a personal mission to help others become entrepreneurs in a business that is rewarding in so many ways.

Gary Prenevost, has served on the Board of Directors of the Canadian Franchise Association for some 15 years, and has been a FranNet Rock Star for some 21 years. Now, he adds the titlea of best-selling author and sought-after Platform Speaker to his resume, as his recently released book the Unstoppable Franchisee, soars on USA Today’s List of Top 10 Best Sellers. This week Gary is right here, to tell us all about it!