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Lodging Leaders

Business & Economics Podcasts

Lodging Leaders is an award-winning weekly podcast that examines trends and issues impacting the hospitality industry. Each week, we bring listeners on a journey through engaging stories narrated by co-hosts by Jon Albano and Judy Maxwell, and amplified by interviews with hospitality experts and other thought leaders. Each enhanced episode leverages modern media to provide closed captions, chapter markers with images and links, and an expanded multimedia report with downloadable transcriptions, while adhering to strict editorial standards. The longest running, top-ranking hospitality podcast, Lodging Leaders received a Bronze Stevie® Award in 2020 for Podcast of the Year in the 17th annual Stevie® Awards for Women in Business. Its parent company, Long Live Lodging, also received a Bronze Stevie® Award in the Media Hero of the Year category for its expanded coverage of the coronavirus COVID-19 crisis on the hotel industry.

Lodging Leaders is an award-winning weekly podcast that examines trends and issues impacting the hospitality industry. Each week, we bring listeners on a journey through engaging stories narrated by co-hosts by Jon Albano and Judy Maxwell, and amplified by interviews with hospitality experts and other thought leaders. Each enhanced episode leverages modern media to provide closed captions, chapter markers with images and links, and an expanded multimedia report with downloadable transcriptions, while adhering to strict editorial standards. The longest running, top-ranking hospitality podcast, Lodging Leaders received a Bronze Stevie® Award in 2020 for Podcast of the Year in the 17th annual Stevie® Awards for Women in Business. Its parent company, Long Live Lodging, also received a Bronze Stevie® Award in the Media Hero of the Year category for its expanded coverage of the coronavirus COVID-19 crisis on the hotel industry.

Location:

Atlanta, GA

Description:

Lodging Leaders is an award-winning weekly podcast that examines trends and issues impacting the hospitality industry. Each week, we bring listeners on a journey through engaging stories narrated by co-hosts by Jon Albano and Judy Maxwell, and amplified by interviews with hospitality experts and other thought leaders. Each enhanced episode leverages modern media to provide closed captions, chapter markers with images and links, and an expanded multimedia report with downloadable transcriptions, while adhering to strict editorial standards. The longest running, top-ranking hospitality podcast, Lodging Leaders received a Bronze Stevie® Award in 2020 for Podcast of the Year in the 17th annual Stevie® Awards for Women in Business. Its parent company, Long Live Lodging, also received a Bronze Stevie® Award in the Media Hero of the Year category for its expanded coverage of the coronavirus COVID-19 crisis on the hotel industry.

Language:

English

Contact:

(404) 594-4484


Episodes

343 | Take a Cue from Hospitality: Senior living is next big opportunity

10/27/2021
Hoteliers and allied vendors invested in both lodging and senior-living assets demonstrate how the spirit of hospitality and its best practices extend into other real-estate-asset groups. Episode 343 of Lodging Leaders podcast is the second in a two-part series that explores the hospitality industry’s growing interest in senior living.

Duration:00:23:59

342 | Live Long and Prosper: Hospitality industry embraces senior living

10/20/2021
Boston University School of Hospitality Administration’s Master of Management in Hospitality program launched this fall with a new concentration in senior living. The school believes it is on the cusp of a massive shift in how Americans view aging and where new opportunities lie for the hospitality industry. Episode 342 of Lodging Leaders podcast explores how hospitality professionals are aligning interest and innovation with what one researcher calls “the longevity economy.”

Duration:00:21:59

341 | One Big Happy: Travel survey reveals how hotels can attract families

10/13/2021
Families are driving the hotel industry’s recovery from the pandemic recession. A new report by the Family Travel Association reveals what parents are looking for when planning vacation experiences to enjoy with their children. The U.S. Family Travel Survey 2021 reveals the shift in mindset the COVID-19 pandemic has created in families intending to travel within the next 12 months. Episode 341 of Lodging Leaders podcast explores how hoteliers can use the information to generate business.

Duration:00:21:51

340 | New Glass Ceiling: Industry leaders work to shatter barriers for women hotel owners and investors

10/6/2021
Episode 340 of Lodging Leaders podcast updates the progress of efforts by hotel industry leaders to open doors and break down financing barriers for women who want to invest in or own hotels. Whether they’re new to the concept or they’ve worked in lodging for years, women are an emerging force in hotel development, investment and ownership. This report features several industry leaders who are making significant strides in building programs that encourage and support women interested in...

Duration:00:32:38

03 | Dude, Calm Down

10/5/2021
Calvin Tilokee's first meme was printed out and hung on his office door. Since then, he's created @revparblems, a hospitality comedy account on Instagram with 20,000 followers. Susan learns how Calvin navigates the highs and lows of being the funniest account on Instagram and helps hotels with social media through his company, RevPar Media. View the show notes for this episode at https://topfloorpodcast.com/3.

Duration:00:39:19

339 | Positive Attributes: Hoteliers debate separately pricing amenities and services

9/29/2021
Squeezing every last ounce of profit from a hotel’s top-line revenue has always been a challenge for hotel operators but the COVID-19 pandemic has tested the mettle of even the most savvy revenue manager. One trend hoteliers are debating is à la carte or attribute pricing for amenities and services that are typically rolled into room rate. Some hoteliers are giving it a go while others are in a wait-and-see mode. Episode 339 of Lodging Leaders podcast explores how the industry may unbundle...

Duration:00:28:16

02 | We're NOT Idiots

9/28/2021
In the course of her hotel career, Kate Burda learned the business inside and out, from Minneapolis to Miami. Along the way, she figured out that the sound and fury of the hotel business could truly signify something by focusing on a traveler's point of inspiration vs. a hotel's product offering. Susan learns how Kate's company helps hotels and other businesses ignite the connections between financial performance goals and sales and marketing strategies.

Duration:00:34:59

338 | Cybercrime Spree: Hotel industry more vulnerable than ever to hackers

9/22/2021
From the start of the coronavirus pandemic in early 2020, the hotel industry turned to technology to solve immediate challenges. The very nature of hospitality can make a hotel vulnerable to cyberattacks. As the industry adopts new technology to help it recover from the coronavirus crisis, the threats are greater and the number of attacks are growing. Episode 338 of Lodging Leaders podcast focuses on the pervasive cyber threats the hospitality industry faces as it deploys technology to...

Duration:00:23:32

01 | Gas Station Menu Drop

9/21/2021
As a teenager, Cat Meek took any restaurant job that would have her, working her way to becoming a certified sommelier and manager of a "very fahhncy" restaurant. Over romantic dates spent writing the business plan for a future fine dining establishment, she met and married her husband, who was conveniently also a chef. Susan learns how Cat built a multi-unit restaurant empire by making the guests part of the story.

Duration:00:31:14

00 | My Not-So-Secret Mission

9/15/2021
Susan Barry started her hospitality career sleeping in her car between parties as an off-premise caterer. Since then, she's worked with hundreds of hotels, restaurants, and other hospitality companies to improve commercial strategy performance, gathering a bevy of wild experiences and crazy stories along the way. Top Floor explores how hospitality businesses can tell their stories, with expert tips and entertaining tales from engaging guests.

Duration:00:05:10

337 | Open-and-Shut Cases: How hoteliers managed decisions to close or stay in business

9/15/2021
In spring 2020, more than 1,700 hotels in the U.S. were closed as the coronavirus pandemic shutdown the travel industry. Eighteen months later, hundreds of hotels have reopened to a world still influenced by the ongoing crisis. In Episode 337 of Lodging Leaders podcast, we explore the challenges owners and managers faced in deciding to close hotels and what it took to reopen. We also talk to hoteliers who struggled with ramping up business at hotels that were at such low levels of occupancy,...

Duration:00:37:29

336 | Never Forget: 20 years after 9/11, hotel industry veterans remember the impact of the terrorist attacks

9/8/2021
As America approaches the 20th anniversary of the terrorist attacks on its homeland, Episode 336 of Lodging Leaders podcast explores the impact 9/11 had on the U.S. travel sector. We feature hotel industry leaders who were on duty that fateful day and can recall the shock of the attacks, how they cared for frightened guests and how the event changed hotel operations. They also draw parallels to the coronavirus crisis and remind listeners of the resiliency of the nation’s hospitality industry.

Duration:00:30:52

335 | ‘Waking Up A Giant’: Armed with fresh data that reveal members’ economic might, AAHOA leaders see new day ahead

9/1/2021
With 20,000 hotel owners as members, AAHOA is the largest hotel owners group in the world. But it’s not exercised the power that comes with size. Until now, that is. A new study by Oxford Economics reveals the membership’s combined economic strength, including the fact that members own 60 percent of America’s hotels. AAHOA Chairman Vinay Patel and other AAHOA leaders say the association plans to wield its might in forging a post-pandemic recovery that ensures everyone a more profitable...

Duration:00:25:21

334 | ‘Unsustainable’ Business Model: Hoteliers turn to courts and legislation to reform franchising

8/25/2021
Although hotel franchisees’ discontent with the brands existed before the pandemic, the crisis has heightened owners’ fear and uncertainty of being able to stay in business and take part in the industry’s recovery. Episode 334 of Lodging Leaders podcast takes a look at how hoteliers’ dissatisfaction with franchise agreements is leading them to take drastic steps through the courts as well as turn to state and federal lawmakers for reform.

Duration:00:23:53

333 | ‘We’re Different’: Small franchisers strive to set themselves apart in a post-pandemic playing field

8/18/2021
This week’s episode of Lodging Leaders podcast continues our report on how new and small franchisers may hold the answers to franchisees’ discontent amid the coronavirus crisis as well as the post-pandemic recovery. Episode 333 features leaders at Hospitality International Inc. and FairBridge Hotels International who share how the pandemic forced them back to the drawing board to build stronger and more sustainable businesses for themselves and their franchisees.

Duration:00:27:38

332 | ‘Enough is Enough’: New and small franchisers rewrite the book on fair licensing agreements

8/11/2021
Hoteliers are seeking fairer licensing agreements as the coronavirus crisis pulled back the curtain on long-simmering owners’ discontent in franchiser-franchisee relationships. The answer may lie in new and small hotel franchisers determined to build positive business relationships in which owners and franchisers can equally benefit. Episode 332 of Lodging Leaders podcast features leaders at Sonesta International Hotels Corp. and Advantage Hotels Inc., who talk about how to make franchising...

Duration:00:27:21

331 | Breaking Away: How to recruit and retain young hospitality professionals in a post-pandemic industry

8/4/2021
Nicolas Graf, associate dean, clinical professor and chair of New York University’s Jonathan M. Tisch Center of Hospitality, will soon unveil the school’s new Hospitality Innovation Hub. Departure from the norms of doing business is key to the post-pandemic survival and success of the hospitality industry, says Graf. Companies that offer flexibility in thought and practice among employees will go a long way in leading the industry’s post-pandemic recovery. Episode 331 of Lodging Leaders...

Duration:00:27:13

330 | Youthful Perspective: Industry leader Bijal Patel mourns the loss of ‘an entire generation’ of hospitality workers

7/28/2021
Bijal Patel, 31, is CEO of Coast Redwood Hospitality and the youngest chair of the California Hotel & Lodging Association. He’s made even more history at CHLA by agreeing to serve an unprecedented second term as the lodging industry emerges from the coronavirus pandemic. Patel is a third-generation hotelier. Being so steeped in hospitality at such a young age is not new for members of the Indian American hotelier community, but Patel fears the pandemic has drained the industry of emerging...

Duration:00:21:59

329 | Ruff and Ready: ADA gives hotels a short leash when accommodating guests with service animals

7/7/2021
Many hotels these days have made room for guests with disabilities. Hotel managers and staff should also know what the Americans With Disabilities Act says about accommodating guests with pets. During the pandemic lockdowns, a lot of people added a pet to their household and now they’re bringing Fido along on vacation. Hotel employees need to know how to cater to both consumers who are pet owners as well as guests who travel with a trained service animal. In Episode 329 of Lodging Leaders...

Duration:00:23:41

328 | Curb Appeal: Hotels’ refreshed images designed to attract road trippers

6/30/2021
Nearly 8 million Americans plan to travel over the Fourth of July weekend, predicts AAA. Most of them will drive and many of them plan to stay in hotels. What makes a travel consumer choose your hotel? Price can be a factor but so can the story the property tells through its online photos and its real-life curb appeal. First impressions of a hotel set the tone for the guest’s entire stay. Its roadside image is more important than ever as the lodging industry this summer hangs its hopes on a...

Duration:00:22:34