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Movers & Shakers: A Podcast on Customer Experience-logo

Movers & Shakers: A Podcast on Customer Experience

Business & Economics Podcasts >

More Information

Location:

United States

Twitter:

@salemove

Language:

English


Episodes

The Wallet Allocation Rule with Luke Williams

5/3/2018
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In this episode of the CX Show, we speak to Luke WIlliams, Head of CX at Qualtrics, about the Wallet Allocation Rule and how businesses can gain a competitive advantage through customer experience.

Duration:00:46:29

How to Offer Amazing Customer Service with Shep Hyken

4/13/2018
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In this episode of the CX Show, we speak with Shep Hyken, Chief Amazement Officer at Shepard Presentations, about delivering an amazing customer service experience.

Duration:00:50:30

Customer Journey Mapping with Jim Tincher

3/8/2018
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In this episode of the CX Show, we talk to Jim Tincher, Journey Mapper-In-Chief at Heart of the Customer, about customer journey mapping and the importance of identifying and eliminating friction and pain points along the journey.

Duration:00:39:22

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