People Business w/ O'Brien McMahon

Brad Karsh, founder of JB Training Solutions, returns for a short bonus discussion about developing training programs for companies. Mentioned on the Show: https://peoplebusinesspodcast.com/bradkarsh/https://jbtrainingsolutions.com/https://www.linkedin.com/in/bradkarsh/https://a.co/d/3QO4E48________________________ https://www.linkedin.com/in/obrienmcmahon/https://obrienmcmahon.com/How You Become Youhttps://a.co/d/22kZ0sV________________________ Timestamps: (1:01) Welcoming Brad back to the show (1:59) How should a company think about a training curriculum? (3:16) Brad explains how to use a needs analysis at a mid-sized company (4:35) Examples of how to teach hard skills internally (7:45) How can companies work with you?

With a career spanning leadership roles in the world's largest company, influential positions in education teaching personal branding and marketing, and a deep understanding of the professional services industry and HR, Dr. Anna Stumpf brings a unique perspective to coaching professionals and organizations through transformative growth. She joins the show to talk about how successful leaders and companies are building community and brands that connect. Mentioned on the Show: https://www.collectiveenergycoach.com/https://www.linkedin.com/in/amstumpfhttps://peoplebusinesssummit.com/https://peoplebusinesspodcast.com/chrismcmahon/________________________ Connect with O’Brien McMahon on LinkedIn: https://www.linkedin.com/in/obrienmcmahon/ Learn more about O’Brien: https://obrienmcmahon.com/ O’Brien’s new book—How You Become You—is available now: https://a.co/d/22kZ0sV ________________________ Timestamps: (2:04) - Welcoming Anna (3:12) - Who are you? What’s your background? What are you doing now? (11:09) - Can you talk about how important emotional intelligence is to marketing? (14:54) - Has marketing always been about community? (21:35) - What have you seen as far as companies using marketing for recruiting? (35:28) - How are you seeing leaders brand themselves successfully? (41:12) - How important is it to have a personal brand? (59:45) - Where can people find you if they want to connect?

Pinky is the Chief Financial Officer of Ideal Industries, a ~$400M manufacturing company with a global footprint. She leads several enterprise-wise transformation initiatives, enabling the company’s business model to adapt to changing market conditions and disruptive market forces. In her prior role as the CFO & COO at U.S. Soccer, Pinky led the organization through its challenges in a highly-visible media environment, including the Women's National Team Equal Pay Litigation. She was central to the company's most significant commercial, legal, operational, and financial events. In this conversation, she talks about what it means to be a strategic CFO and how she thinks about the human aspects of leading finance. Mentioned on the Show: https://www.idealindustries.com/us/en.htmlhttps://www.idealindustries.com/us/en/about/leadership/pinky-raina.htmlhttps://www.linkedin.com/in/pinkyraina________________________ https://www.linkedin.com/in/obrienmcmahon/https://obrienmcmahon.com/How You Become Youhttps://a.co/d/22kZ0sV________________________ Timestamps: (1:49) - Welcome Pinky! (2:39) - What is a CFO’s job? (4:15) - What does "accelerating value creation" mean to you? (5:56) - What makes a good CFO? (8:10) - Do your peers have the same mindset you do? (9:48) - How handicapped are you working for a public company? (11:29) - Why do public company executives care about short-term market changes? (13:43) - Why is there a 3-5 year turnover rate for CEOs? (15:40) - How did you develop your mindset? (16:47) - How do you coach the people on your team? (22:03) - What’s your mindset and what types of things are you looking for as a CFO? (29:42) - Are you verbalizing your plan to your team on day one? (32:40) - Who do you use as resources to help you navigate onboarding? (34:08) - Can you talk about how you partnered with HR in onboarding? (36:34) - Can you tell how you came to be in HR? (39:28) - What surprised you the most about taking on an HR role? (40:10) - What did you learn from your HR experience? (43:26) - How do you plan succession roles? (48:50) - As a CFO how do you think about talent and leadership development? (55:04) - Do you have any final thoughts you’d like to share?

Mike White and Ken DeBauche are Co-Founders of Secchi, an employee relationship management tool for manufacturing, healthcare, and other shift work environments. In this conversation, they share how the lessons they learned working in these environments influence how they are now trying to make work better for both leaders and employees. Mentioned on the Show: https://secchi.io/https://www.linkedin.com/in/mike-white-secchihttps://www.linkedin.com/in/ken-d-3b584110________________________ Connect with O’Brien McMahon on LinkedIn: https://www.linkedin.com/in/obrienmcmahon/ Learn more about O’Brien: https://obrienmcmahon.com/ O’Brien’s new book—How You Become You—is available now: https://a.co/d/22kZ0sV ________________________ Timestamps: (2:38) - Introducing Mike and Ken and the Secchi origin story. (8:28) - Can you talk about the "Us vs. Them" dynamics often associated with manufacturing and warehouse environments? (11:57) - How do you see health care issues translating into a warehouse environment?(17:02) - How do you start skill building for supervisors to encourage them to adopt this new system? (21:17) - In what format are the employees getting the recognition? (23:42) - How do you get the supervisors to adopt recognition? (26:30) - What other elements allow employers to influence their supervisors and front-line workers? (30:51) - How do you reward employee points? (38:18) - What other elements managers and supervisors are tracking with your systems? (41:40) - What does a goal look like for these employees? (52:36) - Where can people find out more about Secchi?

Brent Kedzierski is a sought-after keynote speaker and a leader of connected-worker ecosystems at Hexagon, an international data company working in industries from oil and gas to AI and manufacturing. He is focused on improving the human condition at work and creating a seamless collaboration between humans and machines. Brent has been involved in human performance trends in significant government and commercial industries, including the Department of Defense, executive and judicial branches of the US Government, aviation, healthcare, and nuclear industries. Mentioned on the Show: https://www.linkedin.com/in/brentkedzierskihttps://en.wikipedia.org/wiki/Cobot________________________ https://www.linkedin.com/in/obrienmcmahon/https://obrienmcmahon.com/How You Become Youhttps://a.co/d/22kZ0sV________________________ Timestamps: (2:05) - Welcoming Brent (2:43) - What is your take on the state of employment these days? (12:59) - Why should companies invest in people skills (soft skills) for their employees, especially if those skills are transferrable to other employers? (20:17) - What are "cobotics"? (24:37) - What recommendations do you have for business leaders today to prepare for the transformation from our current work setting to a work setting with generative AI? (27:58) - What are the key traits from organizations that do training on new technology or business processes well? (35:22) - What in your mind is the purpose of business?

Patti Temple Rocks is the author of I’m Not Done: It’s Time to Talk About Ageism in the Workplace, which was ranked as one of the 9 books Every Professional Should Read in 2019 by INC Magazine. Kirkus Reviews said, “Rocks writes succinctly but convincingly about the proliferation of age bias and its damaging, insidious, and demoralizing effects on businesses and employees alike.” She recently released a second edition called I’m STILL Not Done because of the impact she saw the pandemic have on older workers and the way they are treated. Mentioned on the Show: https://a.co/d/hVSVdmehttps://a.co/d/dTtNayzhttps://www.pattitemplerocks.com/https://www.linkedin.com/in/pattitemplerocks/________________________ https://www.linkedin.com/in/obrienmcmahon/https://obrienmcmahon.com/How You Become Youhttps://a.co/d/22kZ0sV________________________ Timestamps: (2:15) - Welcoming Patti. (2:58) - What is Ageism? (4:06) - Has Ageism always been a problem? (7:00) - Do you have examples of how this shows up differently for people? (9:21) - How does Ageism show up differently for men and women? (17:10) - Don’t people get less creative as they get older? (22:17) - Why should employers care about ageism? (26:26) - What do you think of the reasoning that the cost of the business requires it to replace older employees with younger ones? (35:51) - How do we blend having difficult conversations and providing opportunities for young people? (42:40) - What are things you see employers doing to get creative around retirement? (46:20) - Are you not a fan of mandatory retirement? (47:48) - Can you talk about mixing up social events? (50:52) - Patti's final message.

Malissa Clark is an Associate Professor of Industrial-Organizational Psychology at the University of Georgia and Director of the Healthy Work Lab. She is the author of Never Not Working: Why the Always-On Culture Is Bad for Business—and How to Fix It. Mentioned on the Show: https://a.co/d/3xGh9q0 https://www.malissaclark.com/https://www.linkedin.com/in/malissa-clark-0387991a/________________________ https://www.linkedin.com/in/obrienmcmahon/https://obrienmcmahon.com/How You Become Youhttps://a.co/d/22kZ0sV________________________ Timestamps (2:03) - Welcoming Malissa. (2:24) - How did you come to study workaholism? (3:41) - How do you define workaholism? (10:48) - How much of workaholism is about the action work versus how you feel about the work? (13:21) - It’s normal for achievement to take a lot of sacrifice. Don't we have to be workaholics to succeed? (15:31) - What is "introjected motivation"? (19:43) - How can we determine the difference between interjected and intrinsic motivation? (24:05) - What impact does workaholism have on your health and relationships? (28:46) - How influential are our phones and technology in fostering workaholism? (31:08) - Can you explain what "working light" is? (32:47) - Why is working light bad? (34:47) - How do we break the cycle of responsiveness? (48:05) - How do we let go of the guilt of not being productive? (49:18) - What’s an example of a mastery experience? (54:34) - Can you dispel the myth of needing employees to be workaholics for a company to succeed? (1:00:49) - What one or two things someone struggling with workaholism should do to start?

A serial entrepreneur who entered the United States as a refugee from Ukraine at the age of 8, Diana had launched and sold millions of dollars worth of products and services by her early thirties. Today, she is an innovation consultant, leadership development keynote speaker, and New York Times bestselling author whose books have been taught in over 100 universities. And her parents would like you to know that her sister is a doctor. Diana is the author of Go Big or Go Home. Mentioned on the Show: https://a.co/d/5x73IOKto receive her book for freehttps://dianakander.com/https://dianakander.com/books/https://jesseitzler.com/products/calendar-2024https://www.youtube.com/watch?v=V7HhQhQjC4A________________________ https://www.linkedin.com/in/obrienmcmahon/https://obrienmcmahon.com/How You Become Youhttps://a.co/d/22kZ0sV________________________ Timestamps: (2:11) - Welcoming Diana. (3:02) - How does one become an innovation consultant? (3:44) - What is most misunderstood about innovation? (6:51) - How do you limit your capacity so you have flex time? (9:52) - What are examples of your "impossible tasks"? (13:03) - What makes a person or a pitch memorable? (15:22) - Can you talk about the level of research you do to prepare for a pitch? (16:37) - Is that different than the old school build rapport? (20:49) - How do you balance technical knowledge with relationship building? (22:49) - What are tips to build trust in high-stakes situations? (25:04) - What do you say to people who say these methods are cheesy? (29:01) - How do you avoid starting a meeting by telling them about yourself? (31:18) - What does it mean to take people on a journey with your pitch? (33:23) - How important is it to have a global overarching theme? (34:06) - How do you think about losses? (36:03) - How do you think about surprise and how important is it? (37:41) - Can you give examples of ways you’ve used surprise? (39:16) - Why are 3D objects important? (42:04) - Is it correct to say you need to be both thoughtful and vulnerable to make it a successful pitch? (44:04) - How do you keep this fresh without burning out? (45:28) - How do you guide people through resistance to the GO BIG OR GO HOME method? (45:59) - What do you say to the person who thinks they’re not creative? (48:49) - How do you apply these principles in your personal life? (50:08) - Remember: you want to pitch something that is unique. (53:43) - Where can people reach you?

In this special episode, O'Brien and past guest Jason Lauritsen announce a unique in-person event for People Business listeners who lead HR. Designing Work for Humans: A People Business Summit will take place in Chicago on June 3rd and 4th, teaching HR leaders design skills they can use in their organizations to solve pressing business problems while making work better for the humans who work there. APPLY HERE: https://peoplebusinesssummit.com/ This will be a project-based learning environment, meaning it will be immersive and hands-on, giving attendees a chance to practice what they are learning in real-time and with real-world applications. We are partnering with Embarc, a Chicago-based nonprofit helping underserved students across 20+ schools by designing experiences that show them all the city (and the world) has to offer. Check out Embarc's mission here: https://embarcchicago.org/ If you are an HR leader who wants to be a better internal consultant to your executive team, who wants to help your organization face an uncertain future, who wants to improve the lives of your employees... this is the event for you.

Julie Dirksen is the author of the books Design For How People Learn and Talk to the Elephant: Design Learning for Behavior Change. She is a learning strategy consultant with a focus on incorporating behavioral science into learning interventions. She’s been an adjunct faculty member at the Minneapolis College of Art and Design and is a Learning Guild Guildmaster. Mentioned on the Show: https://a.co/d/hYJTByThttps://a.co/d/9BoCfdXhttps://www.learningguild.com/insights/237/augmented-and-virtual-reality-for-behavior-change/https://www.linkedin.com/in/juliedirksenhttps://usablelearning.com/________________________ https://www.linkedin.com/in/obrienmcmahon/https://obrienmcmahon.com/How You Become Youhttps://a.co/d/22kZ0sVTimestamps: (2:04) - Welcoming Julie (3:58) - Do adults and kids learn differently? (8:00) - Can you explain the title of your book ‘Talk to the Elephant’? (18:34) - How does delayed gratification play into corporate training? (26:53) - How do you feel about the concept of experiential learning? (31:18) - How do you see people using augmented reality and virtual reality in the workplace? (41:29) - Can you talk about what is extrinsic vs. intrinsic motivation? (49:49) - Can you talk about what is the difference between individual and group behavior change? (1:03:20) - Where can people find you if they want to learn more about this? (1:04:16) - What suggestions would you give people to start implementing instructional design?

Erin Diehl is a Business Improv Edutainer, Failfluencer, and Professional Zoombie. Through a series of unrelated dares, Erin created improve it!, a unique professional development company that pushes others to laugh, learn, play, and grow. Her new book, I See You: A Leader's Guide to Energizing Your Team Through Radical Empathy, has paired her eighteen years of leadership experience with her improv-honed sense of humor to create a mindset shift for busy, stressed-out leaders. Using laughter, positivity, and empathy, Erin will take you on a journey of self-exploration to discover a newfound sense of self-love and inner peace that translates into improved leadership performance. Mentioned on the Show: https://a.co/d/7USky6Mhttps://www.itserindiehl.com/https://www.itserindiehl.com/i-see-you-store/p/i-see-you-meditations-for-magnetizing-and-attracting-abundancehttps://www.learntoimproveit.com/Time Codes: (1:54) - Welcoming Erin. (3:32) - What is this book, I See You, and why did you decide to write it? (8:05) - What does “life is an energy management problem” mean? (10:20) - How did you get that internal energy? (13:15) - What does energy correction look like? (16:26) - How did you come up with this process? (28:29) - Can you talk about self-limiting beliefs? (41:49) - Why is “if you love what you do you’ll never work a day in your life” B.S.? (45:02) - What advice do you have for people who want to embrace Radical Empathy and feel stuck? (59:14) - A final message for the audience.

Jon McGraw co-founded Vision Pursue (VP) after it’s principles radically shifted his mindset, performance, and overall life experience. He’s since guided and assisted in the successful application of these principles inside hundreds of corporate teams and sports franchises. He’s a sought after keynote speaker, workshop facilitator, and Performance Mindset trainer. Before VP, Jon played 10 years in the NFL plus completed business management and entrepreneurship programs at Harvard Business School and Wharton Business School. Mentioned on the Show: https://visionpursue.com/https://visionpursue.com/vp-team/jon-mcgraw/#bio-anchorhttps://www.linkedin.com/in/jonmcgrawperformancemindsethttps://pod.link/1070322219https://www.youtube.com/watch?v=IdTMDpizis8https://www.wimhofmethod.com/breathing-exercises________________________ https://www.linkedin.com/in/obrienmcmahon/https://obrienmcmahon.com/How You Become Youhttps://a.co/d/22kZ0sV________________________ Timestamps: (2:13) - Welcoming Jon (2:54) - How did you get into brain science and mental performance as a profession? (4:48) - Can you talk about the different components of brain productivity and brain healing? (6:32) - When you shift to a more conscious response what do you see in the brain from a health perspective? (7:59) - What have you seen with your own brain scans? (11:45) - What do you think meditation would have done for you while you were playing football? (13:03) - What do you mean by “hard drivers especially need to use meditation techniques?” (17:51) – Does our society have an unnatural focus on “purpose?” (24:06) - What are your recommendations to keep the loose, playful mentality when we need to make money? (27:30) - What does the shift from analytical to experiential brain? (36:12) - How do you help people keep the big vision and be present in the same moment? (38:34) - How do we attach dopamine to things it wouldn’t normally be attached to? (43:13) - What do you do when that negative voice comes back? (49:03) - How does your work help people stay on task and not need the dopamine rush of escape activities? (53:27) - How do we assess the emotion we’re feeling and how do we find a healthier path for it? (57:16) - What would you recommend as a place to start? (1:01:02) - What is power breathing? (1:02:57) - Where can people reach you?

Brad is the Founder and CEO of JB Training Solutions. An accomplished public speaker and executive coach, Brad has been featured on CNN, CNBC, and Dr. Phil, and has been quoted in: The Wall Street Journal, The New York Times, Fortune, and USA Today among many others. Brad is also the author of three business books including the critically acclaimed Manager 3.0: A Millennial’s Guide to Rewriting the Rules of Management. Brad presents annually at the SHRM National Conference and was ranked #1 out of more than 200 speakers. Mentioned on the Show: https://jbtrainingsolutions.com/https://www.linkedin.com/in/bradkarsh/https://a.co/d/3QO4E48________________________ https://www.linkedin.com/in/obrienmcmahon/https://obrienmcmahon.com/How You Become Youhttps://a.co/d/22kZ0sVTimestamps: (2:11) - Welcoming Brad. (4:06) - How did you go from advertising to running a training and development company? (7:57) - How did you hone your ability to command attention? (11:30) - What was the process for improving your speaking ability? (15:48) - How do you balance the best possible you with the authentic you? (20:27) - Can you talk about different styles for different scenarios? (24:21) - How do you think about language? (31:15) - How have you built your ability to tell stories and connect with other people? (33:10) - How did you become the guy who thinks in stories? (37:45) - Do you have examples of how to bring these subjects to life? (45:06) - Is there anything we haven’t covered? (49:25) - Where can people find you and JB Training Solutions if they want more of this in their lives?

Shannon is the Practice Leader of Lockton's Global People Solutions team in the United States where she works with multinational companies, helping them organize and manage their global benefits programs. Mentioned on the Show: https://global.lockton.com/us/en/products-services/people-solutionshttps://www.linkedin.com/in/shannon-boyle-8299604https://global.lockton.com/us/en/news-insights/shannon-boyle-named-practice-leader-of-lockton-global-people-solutionsTimestamps: (2:14) - Welcoming Shannon. (2:54) - How did you get into global benefits? (4:59) - How should a leader think about rewards and benefits globally? (7:20) - When does it make sense to bring global benefits oversight in-house and when is it better to keep it with a global PEO model? (8:20) - Are there good global payroll companies? (12:24) - Can you talk about the variety of benefits from country to country? (16:01) - Where do you start when consulting with a new client? (23:16) - Are companies looking for equality or equity when it comes to benefits across the globe? (25:58) - What is the state of wellness or well-being programs around the world? (31:17) - How should employers think about managing small and large populations under the same umbrella? (34:01) - Has EAP utilization changed around the world? (38:42) - What are best practices for avoiding cross-cultural mistakes? (39:54) - Can you define "governance" when it comes to managing global benefits? (42:32) - How can leaders tap into the local market while keeping decision-making centralized? (44:35) - What types of benefits are available to Expats? (49:16) - What is multi-national pooling? (51:50) - How is Lockton approaching global benefits differently than competitors?

Laura Kriska is an expert on cross-cultural relations with more than thirty years of experience bridging gaps in diverse workplaces. She has worked with Fortune 500 companies on four continents, helping thousands of professionals build trust across Us vs. Them differences based on nationality, ethnicity, race, religion, age, or any factor of identity. Her WE-Building framework provides practical and actionable insights for creating a more inclusive and productive world. Mentioned on the Show: https://a.co/d/bcm1SVqhttps://www.laurakriska.com/https://www.linkedin.com/in/laura-kriska-0a93902ahttps://www.marcusbuckingham.com/https://a.co/d/aklrwroTimestamps: (2:16) - Welcoming Laura (3:15) - Why are we so afraid of those who are different than us and how do you see that showing up in the workplace? (5:03) - Can you give us a little bit about your background that led you into this field? (10:10) - What’s your response to the attitude of ‘let’s buck up and move on’ in relation to that kind of situation? (16:44) - Are microaggressions real or no? (21:45) - How can we 'reframe' some group identities we may hold? (29:25) - How do we do this in corporate environments? (35:19) - How do we open ourselves to embrace new and diverse situations? (43:02) - Are there ways to do this that don’t fall into 'tokenism'? (48:56) - How can leaders harness truly improve communication among various groups? (50:29) - What do we really have to get at to be bridging these connections? (55:49) - Do you have any suggestions for business leaders on how to make room for nuance and allow difference of opinion to exist? (1:00:21) - Laura invites us all to WE-build

Kendra Brodin is the Founder and CEO of EsquireWell, a lawyer well-being and professional development company providing consulting, training, and the EsquireWell Academy, a cutting-edge online learning community, to help lawyers be happier, healthier, and more successful. Before founding her company, Kendra was Chief Attorney Development Officer at a large national law firm where she managed firm-wide lawyer training and development as well as well-being initiatives. In this episode, we talk about the performance expectations placed on attorneys and what they (or professionals in any industry) can do to be at our best in a demanding environment. Mentioned in this Episode: https://www.esquirewell.com/https://cdn.gottman.com/wp-content/uploads/2020/12/The-Gottman-Institute_The-Feeling-Wheel_v2.pdfhttps://www.ted.com/talks/kelly_mcgonigal_how_to_make_stress_your_friend?language=enTimestamps (1:44) - Welcoming Kendra (2:01) - What do you do and how did you come to be doing that work? (5:26) - Is it safe to say that this conversation is not just limited to corporate attorneys but to all who think about the workplace as performance? (6:39) - What are the demands placed on attorneys? (10:48) - What are the traits required to navigate the legal field at a high level? (15:35) - What are good ways people can start to do this work and recognize the impact of their emotions? (22:23) - Can we do this on our own? Are there any exercises to start to do this? (40:01) - Is discussing these "soft" emotional matters a distraction? (42:31) - How do you think about grit and mental toughness? (46:53) - How do you help clients determine where they are in the spectrum and whether they need to hang in there or stop and take a break? (50:43) - What does good recovery look like? (1:00:08) - Is there anything you’d like to add to sum up our conversation?

Paul A. LaLonde, SHRM-CP, CCAP is a deliberate HR pro, who believes philosophy is a difference-making pursuit in business and life. Paul serves as the VP of People & Culture for CEDA of Cook County in Chicago. CEDA is one of the largest Community Action Agencies in the Country. Paul has won numerous awards including the HR Today MVP Award for his blog HR Philosopher. He is also a bestselling author of the book People Fusion: Best Practices to Build and Retain a Strong Team. Mentioned on the Show: https://hrphilosopher.com/https://a.co/d/8nbTBkghttps://a.co/d/e5lGvcyhttps://a.co/d/gKitXFFhttps://a.co/d/7KWlloqhttps://a.co/d/bcvtVIlTimestamps: (1:44) - Welcoming Paul (2:15) - What is philosophy to you? (6:16) - How did you come to philosophy originally? (8:37) - What types of philosophy have you studied the most and which do you think are most relevant to business leaders today? (14:28) - Can you explain the Philosopher Manager concept? (16:41) - Where do people start and what are the basic principles of the Philosopher Manager? (25:13) - What does it mean to lead yourself? (27:28) - What does your journaling practice look like? (28:56) - Will you take a quote or a line and break down what it means to you? (31:05) - What does the personal reflection look like when you don’t act as you think you should have? (40:05) - How do you use philosophy when making decisions? (42:10) - Is there anything you’ve learned from philosophy that's helped you communicate better? (47:11) - What changes have you made in your personal life based on these philosophies? (55:01) - Where is the best place for the newcomer to start? (57:14) - What is the purpose of business?

Casey Jacox is the founder of Winning The Relationship, LLC, a consulting firm providing executive sales leadership and coaching. He is also the author of a book by the same name and host of The Quarterback DadCast, a podcast that offers stories, advice, and wisdom for fathers looking to improve their leadership skills and emotional intelligence. In this episode, he shares the importance of relationships and what it means to "win the relationship, not the deal". Mentioned on the Show: https://a.co/d/hZstgIbhttps://www.caseyjacox.com/https://www.linkedin.com/in/caseyjacoxThe Quarterback DadCasthttps://pod.link/1492347381/episode/a2c5d75f419dd644efc8b88c6c220b81https://a.co/d/cWa9vqsTimestamps: (1:34) - Welcoming Casey (2:30) - Who are you and what do you do? (7:11) - Why is your book titled “Win the Relationship, Not the Deal”? (12:11) - Where do we start when building relationships? (14:20) - How do you think about rapport and what makes a good question? (18:45) - Do you have any stories of when it doesn’t work and how you bring it back? (23:17) - Have you always been quick on your feet? (27:55) - What advice do you have for learning to think on your feet? (32:57) - How long does it take to build relationships? (37:42) - What do you say to people who feel like that’s forced? (43:55) - How do you feel about the hustle culture? (47:24) - How do you balance between hustling and taking care of yourself? (50:25) - What is your process for gaining clarity? (56:15) - Is there anything else you’d like to share?

Dan Michelson is the CEO of InCommon and author of Holy Shift! Moving Your Company Forward to the Future of Work. In addition to his work at InCommon, he is an Adjunct Professor at the Quinlan School of Business at Loyola University. In this conversation, Dan talks about historical shifts that have rocked the workplace and how what we are going through now is just the next wave (one we all need to recognize and adapt to). Mentioned in this Episode: https://www.theholyshiftbook.com/https://incommon.com/https://www.linkedin.com/in/danmichelsonTimestamps (1:51) - Welcoming Dan (2:52) - What shift are you seeing in the workplace? (11:13) - What did you learn from studying past pandemics? (14:45) - What happens after a big change? (19:48) - How do you readjust and recalibrate your view of the world quickly? (26:07) - How do you teach others to adjust quickly? (31:52) - Do you have a practice for reflecting on how you see the world? (37:25) - How do we create a more human-centric approach to business? (39:50) - How do we foster connection? (46:07) - How can you orchestrate a struggle to bring everyone together in the workplace? (52:06) - What percentage of the population has this agile/shift skill set? (1:00:00) - What is the purpose of business? (1:00:58) - Is there anything you can share to direct us to what you’re doing?

Cece Sykes, LCSW, ACSW, is a consultant and senior trainer with the Internal Family Systems Institute where she specializes in trauma and addiction and educates therapists internationally on how to apply the IFS therapy model to addictive processes. In this episode, she shares ways concerned bosses, colleagues, and friends can broach the subject of addiction to help people get the care they need. Mentioned in this Episode: https://www.cecesykeslcsw.com/https://ifs-institute.com/https://a.co/d/ckmh356https://peoplebusinesspodcast.com/carolynsellers/Timestamps: (2:52) - Welcoming Cece. (4:32) - What terminology should we use instead of ‘addiction’? (6:18) - Is addiction a disease we can cure or is it with us all the time? (9:13) - What’s a good frame of mind to be in when you have a conversation about addiction with someone? (11:43) - What’s the right way to approach a conversation when something is off with a person? (23:16) - How should someone prepare for this conversation? (24:47) - How do you do this as a therapist when you don’t have people giving you information or examples of negative behavior? (33:40) - Is it fair to say people who are struggling with an addictive process are in some way seeking balance? (36:28) - If someone is struggling and wants help would finding a specialist in Internal Family Systems be a good starting point? (36:43) - How can someone evaluate themselves to know when they’re losing control? (39:40) - What can we do to stop the cycle? (43:50) - How does somebody work through stopping a behavior? (47:19) - What’s the best way to help someone recognize they’re under pressure and need help? (49:43) - Can you talk about how to strike a balance between empathy and having boundaries? (54:42) - Is there anything else we haven’t covered that you think is important?