Psychology of Customer Success
Business & Economics Podcasts
Humans don’t think and act like computers. So why are you setting your CS strategy based solely on logic?
Join Customer Success Expert turned Brain-based CS Leadership and Strategy Coach, Rachel Provan, each Wednesday as she pulls back the curtain on how to use Cognitive, Behavioral, and Evolutionary psychology to create positive influence with your customers, and your internal teams.
So if you want to unlock customer-led growth, get buy-in from the C-suite, and skyrocket your career - this show is for you.
Location:
United States
Description:
Humans don’t think and act like computers. So why are you setting your CS strategy based solely on logic? Join Customer Success Expert turned Brain-based CS Leadership and Strategy Coach, Rachel Provan, each Wednesday as she pulls back the curtain on how to use Cognitive, Behavioral, and Evolutionary psychology to create positive influence with your customers, and your internal teams. So if you want to unlock customer-led growth, get buy-in from the C-suite, and skyrocket your career - this show is for you.
Language:
English
Email:
rachelhprovan@gmail.com
What it Takes to Make it to Executive Leadership
Duración:00:45:40
How to "Manage Up"
Duración:00:20:38
The Loyalty Trap: Are You Fooling Yourself?
Duración:00:39:29
The Psychology of Customer Onboarding
Duración:00:28:38
How to Improve Employee Morale (When You Can't Give Them A Raise!)
Duración:00:28:37
Why your SMART goals aren't working
Duración:00:31:01
It's a Trap! (a.k.a. "My CEO LOVES Customer Success")
Duración:00:34:20
What Your Customers Aren't Telling You
Duración:00:45:53
The Language of the Executive Suite
Duración:00:20:22
Dealing with Imposter Syndrome
Duración:00:26:33
You Don't Know What You Don't Know
Duración:00:26:33
Giving Negative Feedback Without Destroying Morale
Duración:00:30:41
Let's Talk Failure - and why you need it!
Duración:00:27:07
The Helper Personality
Duración:00:27:38
The Human Problem with Customer Success
Duración:00:41:01
It's Just Easier If I Do It
Duración:00:22:39
The Essential Mindset Shifts for Successful Leadership
Duración:00:23:25
The Mental Blocks Around the Customer Journey
Duración:00:23:05
Welcome to Psychology of Customer Success by Rachel Provan
Duración:00:01:12