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Interviews, analysis and commentary on multichannel retail, ecommerce and digital business - from InternetRetailing

Interviews, analysis and commentary on multichannel retail, ecommerce and digital business - from InternetRetailing
More Information

Location:

United Kingdom

Description:

Interviews, analysis and commentary on multichannel retail, ecommerce and digital business - from InternetRetailing

Twitter:

@etail

Language:

English

Contact:

+44 7776207308


Episodes

RetailCraft 06 - Sean McKee from Schuh and the new Growth 2000 index

12/18/2018
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Sean McKee of Schuh joins us for episode 6, and provides his unique combination of dry insight, challenge and humour. In a wide-ranging chat we cover Schuh's proposition and how speed, accuracy and convenience are at the heart of the multichannel approach. Sean reflects on their products being "items in the moment", and due to the availability of brands and product elsewhere, satisfying the customer there and then is vital. We reflect upon the difference between a shoe retailer (single...

Duration:00:39:26

RetailCraft 05 - 'all cake, no ache' - with Sweaty Betty, Orlebar Brown and the RXAU Australia Top250

11/23/2018
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In our 5th episode's discussion with the people behind multichannel retail we catch up with Annabel Thorburn, VP of eCommerce at Sweaty Betty, and Jamie de Cesare, Digital Director at Orlebar Brown. Sweaty Betty is a characterful 'athleisure' brand that originated in the UK and now has stores internationally. Known for a direct, fun tone and stores that host yoga events and are very friendly, we ask Annabel about her role, the idea of a 'digital flagship' and how digital and stores can work...

Duration:00:42:48

RetailCraft 04 - Dreamforce, Zippin's CEO Krishna Motukuri, beyond checkout and the Top500

10/17/2018
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Back in the studio after the summer, we have an episode that's roughly focused on the new checkout. Within the episode we have an interview with the CEO and founder of Zippin, the San Francisco startup that has its own take on the "Amazon Go"-style checkout-less store. We discuss how the idea came to Krishna Motukuri, the CEO and the technical approach they've taken. Of interest is that we see a shift from "checking out" (where customers gather product and have to pay before they're allowed...

Duration:00:33:52

RetailCraft 03 - Beauty Revolution with Nadine Neatrour and Sally Heath Minto

9/4/2018
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A half hour's discussion on the people behind the performance in multichannel retail. In this episode Nadine Neatrour and Sally Heath Minto of Revolution Beauty join Ian Jindal in the studio, along with Martin Shaw, Head of Research and Jamie Merrick, Director Industry Strategy and Insights at Salesforce. This two-header gives a behind-the-scenes view of the social-media, brand-first, distruptive, authentic beauty launch. Open, frank, funny and provocative at times, this is an insight into...

Duration:00:47:14

RetailCraft 02 - Sarah Stagg of The Rug Company and the 2018 IREU Top500

8/1/2018
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A half hour's discussion on the people behind the performance in multichannel retail. Sarah Stagg, Director of Digital at The Rug Company, joins Ian Jindal in the studio, along with Martin Shaw, Head of Research at RetailX, Emma Herrod, Editor of InternetRetailing Magazine and Jamie Merrick, Director Industry Strategy and Insights at Salesforce. We were keen to chat with Sarah having seen her work at Debenhams, then House of Fraser, and Sarah gave us an eye-opening view on the intricate,...

Duration:00:39:29

RetailCraft 01 - David Kohn of Heals - "probably the most skeptical man in the industry"? Surely not!

7/27/2018
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A half hour's discussion on the people behind the performance in multichannel retail. In this episode David Kohn, eCommerce and Customer Service Director at Heals joins Ian Jindal in the studio, along with Emma Herrod, Editor of InternetRetailing Magazine and Jamie Merrick, Director Industry Strategy and Insights at Salesforce. We discuss customers' expectations and how these can be satisfied given an iconic brand, store and product range. David's take is a very distinctive blend of...

Duration:00:35:29