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United States

Language:

English

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Episodes

33 - Big Integer

1/15/2019
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On Thursday, November 8, Basecamp 3 went down for almost five hours. It was the worst outage to hit the company in a decade and a stress test of Basecamp's practices around internal communication, customer support, and calm work. Today's episode goes inside the company on November 8 to see how the outage unfolded. Show Notes Jason Fried and David Heinemeier Hansson's most recent book, It Doesn't Have to be Crazy at Work - 1:41 Basecamp's Support team - 6:03 Basecamp's Status page -...

Duration:00:27:39

BONUS - Happy New Year

1/1/2019
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We tried to record an episode, but there were more important things to talk about. See you in 2019 with more episodes of REWORK.

Duration:00:22:43

BONUS - 100% Facebook-Free

12/21/2018
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After yet another round of revelations about Facebook's use of customer data, Basecamp has decided to become 100% Facebook-free. We've actually been off Facebook proper for a while, but on Wednesday we decided to remove the company from Instagram and WhatsApp as well. This is a conversation with Basecamp's CTO, David Heinemeier Hansson, about making that decision and why he thinks you should follow in Basecamp's footsteps.

Duration:00:24:57

BONUS - Rename

12/19/2018
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On the last episode of Rework, we talked about the dangers of using violent language in a business context. We've had to grapple with other kinds of problematic language at Basecamp as well. In this mini bonus episode, Shaun talks to programmer Jeremy Daer about shedding harmful terms for database relationships that persist in the industry.

Duration:00:07:49

32 - Happy Pacifists

12/18/2018
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Business rhetoric is rife with the language of war—there's constant talk of conquering markets and dominating the competition. These tropes indicate a dangerous way of thinking that can have real consequences, intended or not, on human behavior. In this episode, two professors share their research on the impact of violent rhetoric on business ethics, and a member of Basecamp's Support team talks about communication techniques that get us out of the mentality that everything is a zero-sum...

Duration:00:24:25

31 - Sometimes It's Crazy At Work

12/4/2018
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In October, Jason Fried and David Heinemeier Hansson released their new book, It Doesn't Have to be Crazy at Work. The book featured their writing, as well as cover art and interior illustrations from a couple designers at Basecamp. The launch initially seemed like a great success—but then things went awry. In this episode, we look at the work that went into the book and the problems with the release, and attempt to find some lessons in the aftermath. Show Notes Books by Basecamp -...

Duration:00:27:02

30 - The Worst Performance Review

11/20/2018
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Annual, semi-annual, quarterly, 360...no matter what form they take, performance reviews can be anxiety-inducing workplace rituals. In today's episode, we talk to the head of HR at an HR software company (meta!) and a Basecamp designer about why helpful feedback is so difficult to give and receive—and what can be done to improve the process. Show Notes Rachel Ernst, VP of employee success at Reflektive - 00:41 Reflektive’s #MyWorstPerformanceReview contest and the winners - 2:12 Basecamp...

Duration:00:27:28

29 - Rework Mailbag 3

11/6/2018
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It’s time for another episode where Jason Fried and David Heinemeier Hansson answer your questions! In this one, they discuss how to apply calm company principles to client work and classrooms, and talk about healthy ways for business partners to disagree. Show Notes Behold the wonder of raclette - 00:59 Looking for a calm company while job searching - 2:33 How a business that deals with clients can work more calmly - 4:24 The 37signals manifesto - 6:03 Applying calm principles in a...

Duration:00:29:43

28 - The Myth of the Overnight Sensation

10/23/2018
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Before the viral unicorn poop video, before the appearances on Shark Tank and Dr. Oz and Howard Stern—Bobby Edwards was showing his invention at conventions and sending it to alternative health bloggers in hopes of getting coverage. The invention? Squatty Potty, a plastic stool that puts you in a squatting position to poop better. Today Squatty Potty brings in over $30 million in annual revenue, but the quirky company's ascent to viral fame was far from assured. In today’s episode, CEO Bobby...

Duration:00:22:52

27.5 - It Doesn't Have to be Crazy at Work - Part 2

10/16/2018
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This is the second of a two-part interview with David Heinemeier Hansson about his and Jason Fried's new book, It Doesn't Have to be Crazy at Work. In this episode, David talks about taking a calm approach to writing and marketing the book. Also, Wailin gets him to say #blessed (kind of) and has some anxiety about late-stage capitalism. We all get through it together! We’re taking your questions for David and Jason to answer in an upcoming mailbag episode! Leave us a voicemail at (708)...

Duration:00:14:21

27 - It Doesn't Have to be Crazy at Work - Part 1

10/9/2018
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Jason Fried and David Heinemeier Hansson have a new book out called It Doesn't Have to be Crazy at Work, which pushes back against the toxic culture of overwork and unhealthy ambitions that’s driving much of the modern workplace. In this episode, Wailin sits down with David to talk about the book’s genesis, its intended audience, and the role of responsible software design in fostering calm work environments. We’re taking your questions for David and Jason to answer in an upcoming mailbag...

Duration:00:23:21

26 - Farewell, Noah

9/25/2018
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A lot of businesses start as side ventures or hobbies that grow into full-time pursuits. The trick is often in knowing when to quit a comfortable day job to start a new business. We sit down with one of our own at this crossroads. Noah Lorang headed Basecamp's data team for the last eight years, and now he's the sole proprietor of a woodworking shop that makes topographical maps. In this episode, Noah talks about how he made his hobby into a viable business, what Basecamp taught him about...

Duration:00:29:20

25 - The Bean Machine

9/11/2018
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*taps mic* Is this thing on? We're back from sabbatical! In our first post-hiatus episode, Shaun heads to Denver to visit his sister, who left a catering job at a big restaurant chain to run a coffee shop out of a Volkswagen Bus that she bought on impulse off Craigslist. Erika Hildner shares what she's learned as a first-time business owner about risk-taking, customer service, and using common sense. Show Notes Take A Break, our last regular episode before sabbatical - 2:47 Why we only...

Duration:00:20:30

BONUS - The Distance - The Business Cycle

8/21/2018
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Shaun and Wailin are still on vacation, but we have another of our favorite episodes from our previous podcast, The Distance, which was about long-running businesses. Wailin's pick is this story of America's last bicycle manufacturer.

Duration:00:39:29

BONUS - The Distance - Diamonds Are Forever

8/7/2018
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Shaun and Wailin are on vacation! During our hiatus, we're bringing you our favorite stories from our previous podcast, The Distance, which was about long-running businesses. Shaun's pick is this story of a 90-year-old jewelry store and how running a business can be a true labor of love.

Duration:00:17:18

24 - Take a Break

7/24/2018
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Smell ya later! Shaun and Wailin are taking off the month of August. Before they left, they interviewed three business owners about sabbaticals. In this episode: Adeline Koh of Sabbatical Beauty shares the story of how she ended up starting a business while on leave from a different job; Jason Fried explains why Basecamp offers paid sabbaticals as an employee benefit; and Rachel Winard of Soapwalla talks about what it's like to go on sabbatical when you're the boss. Show Notes Rework made...

Duration:00:39:22

BONUS - Out in the Open

7/17/2018
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In a bonus conversation with Sarah Park of MeetEdgar, she talks about making the company handbook public and why they have a policy of opening up meetings and conversations to everyone.

Duration:00:08:16

23 - Temperature Check

7/10/2018
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One of our colleagues on the Basecamp customer support team, Jayne Ogilvie, wanted to find out how other tech companies with remote staffs handle issues like communication, career development, and hiring. Jayne sent out a survey and got back a wealth of information and ideas about how other teams work together. In this episode, we hear more from two participating companies: Sarah Park of MeetEdgar talks about how their staff gathers internal feedback on important decisions, and Patrick...

Duration:00:31:00

22 - Go Behind the Scenes

6/26/2018
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A famous guy once said, "Pay no attention to that man behind the curtain!" But he was a grifter. In fact, going behind the scenes—whether it's a factory tour or cooking show—can be a valuable experience for both visitors and guides. In this episode, we crash a middle school field trip to the Method soap factory on Chicago's South Side. We also hear from Basecamp's CEO Jason Fried on his YouTube series on making design decisions and from the managing partners of Zingerman's Bakehouse in Ann...

Duration:00:32:12

21 - You Need Less Than You Think

6/12/2018
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Who needs a fancy office when you can work out of a dingy food court? Who needs fancy equipment when you can buy what you need at Walmart? Who needs to hire an SEO specialist? What does an SEO specialist do, anyway? (A question for another episode, or maybe another podcast altogether.) On this episode, three very different companies—a fashion brand, a company that sells fresh salads from vending machines, and an auto detailing shop—discuss their humble beginnings and offer practical advice...

Duration:00:34:38