Student Housing Insight

🎙️ Episode Summary In this monthly wrap-up, host Wes Deese and co-host Gretta Dare unpack the biggest developments shaping the student housing industry in October. From insights at the NMHC Student Housing Conference to major legislative wins in California’s student housing crisis, the episode covers market trends, AI in operations, and key company news. They discuss highlights from NMHC—including the 2025 Market Outlook, AI integration panels, and reflections on data transparency across operators. The duo also dives into new California laws aimed at easing housing shortages for college students, an adaptive reuse project in Long Beach, and other headlines impacting developers and operators nationwide. The episode closes with upcoming events like ShopTalk and LeaseCon/TurnCon, plus a spotlight on industry promotions and partnerships. 💡 Sponsor Spotlight: The Guarantors This episode is sponsored by The Guarantors, the industry leader in rent coverage and risk reduction solutions for student housing operators. Their Rent Coverage product eliminates the uncertainty of parental guarantors, ensuring faster leasing conversions and reliable protection against rent loss. 👉 Learn more at theguarantors.com/student ⏱️ Episode Timestamps 00:05:05 – NMHC Conference Recap: Location, Attendance, and Vibe 00:08:33 – Industry Networking and TopGolf Mixer Fundraiser Recap 00:09:40 – Waymo Ride Experience in Scottsdale 00:16:55 – NMHC Key Sessions: 2025 Market Outlook & Executive Strategy Panel 00:22:40 – Data Sharing Debate and University Collaboration Challenges 00:32:47 – AI and Analytics in Student Housing Panel Highlights 00:38:07 – Breaking News: California’s Student Housing Legislation 00:51:57 – Adaptive Reuse Project: Office-to-Student-Housing Conversion in Long Beach 00:54:48 – Company News: Mergers, Partnerships, and Promotions 01:01:08 – Upcoming Events: ShopTalk, LeaseCon/TurnCon, and Executive Summit 🔗 References & Resources Student Housing Insight: https://www.studenthousinginsight.com/ Shop Talk Webinars: https://www.shoptalk.info/ Hi, How Are You Foundation: https://www.hihowareyou.org/ NMHC Student Housing Conference: https://www.nmhc.org/ Yugo: https://yugo.com/en-gb/home PeakMade Real Estate: https://peakmade.com/ Scion Group: https://thesciongroup.com/ Capstone Development Partners: https://capdevpartners.com/ Fountain Residential Partners: https://fountainresidential.com/

🎧 Episode Summary In this episode of Student Housing Insight, host Wes Deese sits down with Matt Walker, Global Head of Student Housing for Mapletree Investments, to trace his two-decade journey from leasing manager in Oklahoma to leading international student housing investments from London. Matt shares lessons learned across roles at EDR, CA Ventures, and now Mapletree, offering insight into how career agility, openness to relocation, and curiosity about global markets can shape an exceptional trajectory in student housing. He reflects on the differences between U.S. and international markets, the cultural nuances of students living in South America and Europe, and how the sector continues to evolve in response to generational and economic shifts. A must-listen for operators, investors, and anyone passionate about the global student housing landscape. ⏱️ Key Time Stamps 00:01:30 – Introduction to Student Housing Insight and SHI’s Shop Talk webinars 00:04:02 – Meet Matt Walker: From on-site operations to international investment leadership 00:10:36 – Early career: EDR, Norman to Lawrence to Fort Worth 00:25:38 – Lessons in management, mentorship, and growth mindset 00:29:31 – Building CA Ventures’ West Coast operations 00:36:57 – Transition to international markets and challenges in South America 00:48:05 – Cultural differences in student living globally 00:59:32 – Moving to London and building a platform in the U.K. 01:35:04 – The future of global student housing and professional takeaways 💡 Sponsor Spotlight: Campus Technologies Whether developing or acquiring student housing, reliable internet is non-negotiable. Campus Technologies delivers high-speed wired and wireless internet infrastructure purpose-built for student housing, with 25 years of expertise and unmatched customer support. 📘 Download their free white paper on upgrading your property’s internet infrastructure at campustechnologies.com. 🔗 Resources Mentioned ShopTalk.Info: https://www.shoptalk.info/ SHI Events Page: https://www.studenthousinginsight.com/events NMHC Student Housing Conf: https://www.nmhc.org/meetings/calendar/shc/2025-nmhc-student-housing-conference/ 2025 TopGolf Mixer: https://www.studenthousinginsight.com/events/2025topgolfmixer Interface LeaseCon+TurnCon 2025: https://interfaceconferencegroup.com/event/leasecon-turncon-2025/ LC+TC x SHI Scholarship: https://www.studenthousinginsight.com/shi2025scholarship

📄 Episode Summary Host Wes Deese sits down with Dave Borsos and Matthew Berger from the National Multifamily Housing Council (NMHC) to preview this fall’s lineup of major student housing conferences, including the NMHC Student Housing Conference, & OpTech. They unpack trends in capital markets, international student enrollment, and tax policy—and explore how technology and AI are shaping property operations. Later, Rich Kelley from Student Housing Business joins to share what’s ahead for LeaseCon+TurnCon, new scholarship opportunities, and how shifting leasing patterns are influencing 2026 planning. 🕒 Time Stamps 00:04:57 – NMHC Conference Preview with Dave Borsos & Matthew Berger 00:19:37 – The Role of Technology & RETTC 00:29:48 – Upcoming Industry Events 00:32:59 – LeaseCon/TurnCon Preview with Rich Kelley 00:46:42 – Closing Notes & Sponsor Reminder 💡 Episode Sponsor Campus Technologies – With more than 25 years of experience, Campus Technologies provides enterprise-level internet and managed IT services tailored for student housing communities. Future-proof your properties with their latest insights. 📘 Download the free white paper: 👉 campustechnologies.com 🔗 Resources Mentioned Student Housing Insight: https://www.studenthousinginsight.com Shop Talk Registration: https://www.shoptalk.info NMHC Student Housing Conference: https://www.nmhc.org College Student Mental Wellness Coalition: https://www.hihowareyou.org Interface LeaseCon + TurnCon 2025: https://www.interfaceconferencegroup.com/event/leasecon-turncon-2025/ SHI Scholarship for LC+TC 2025: https://www.studenthousinginsight.com/shi2025scholarship Student Housing Business Magazine: https://www.studenthousingbusiness.com

🎧Episode Summary: September was a busy month in the student housing world, and we’re unpacking it all in this special “wrap-up” edition of the Student Housing Insight Podcast. Host Wes Deese is joined once again by longtime co-host Gretta Dare, who returns with updates on her own new venture, Vitra Housing. Together, they dig into company shakeups, mergers, leasing season data, and how international enrollment trends may shape the industry moving forward. If you’ve been trying to keep up with the flood of headlines, this episode is your one-stop recap. 💡 Sponsor Spotlight: Whether you're developing a new community or acquiring an existing one, Campus Technologies delivers robust internet and IT services tailored for student housing. With nearly 25 years of experience, their high-speed wired/wireless internet, combined with managed IT services, ensures operational excellence and satisfied residents. 👉 Learn more at: https://www.campustechnologies.com 🕒 Timestamps & Topics: 00:01:17 – Introduction 00:03:53 – Greta’s Update: Vitra Housing 00:07:42 – LeaseCon/TurnCon Scholarship Program 00:11:29 – Industry News Round-Up 00:18:00 – Marketing & Leasing Strategies 00:22:00 – Market Data & Leasing Reports 00:38:30 – Pre-Leasing and Rent Growth Concerns 00:52:48 – International Student Enrollment Trends 01:05:54 – Dual Enrollment Trends 01:07:55 – Outro 🔗 Resources & Mentions: Student Housing Insight: https://studenthousinginsight.com Student Housing Insight Events Page: https://www.studenthousinginsight.com/events Shoptalk Webinars: https://shoptalk.info Vitra Housing: https://www.vitrahousing.com/ NMHC Student Housing Conference: https://www.nmhc.org/meetings/calendar/shc/2025-nmhc-student-housing-conference/ LeaseCon+TurnCon Scholarship Opportunity: https://www.studenthousinginsight.com/shi2025scholarship

🎧Episode Summary: In this episode, Wesley Deese sits down with Hannah Maruyama, co-founder of Degree Free, to explore how Gen Z and Gen Alpha are redefining higher education. The discussion centers on the growing number of young adults who are choosing alternative paths outside of traditional college—and what that means for student housing, property managers, and the broader industry. Hannah shares insights on the motivations and needs of “degree free” students, how off-campus housing can adapt to serve them, and why operators should rethink lease terms, amenities, and marketing. Together, they examine opportunities for housing providers to support this emerging demographic, from independence and community needs to career resources and flexible living models. 💡 Sponsor Spotlight: Whether you're developing a new community or acquiring an existing one, Campus Technologies delivers robust internet and IT services tailored for student housing. With nearly 25 years of experience, their high-speed wired/wireless internet, combined with managed IT services, ensures operational excellence and satisfied residents. 👉 Learn more at: https://www.campustechnologies.com 🕒 Timestamps & Topics: 00:02:59 - Details on the monthly Shop Talk webinar series, including pre-leasing data and registration 00:04:59 - Episode overview: Discussing higher ed challenges, enrollment cliff, and preparing student housing for changes 00:06:38 - Introduction to guest Hannah Maruyama and her work with Degree Free 00:09:43 - Start of Interview: Gen Z's perspective on college value, financial awareness, and lifestyle-driven decisions 00:15:06 - Hannah's Introduction, background, Degree Free's mission, and statistics on jobs requiring degrees 00:18:00 - Factors driving enrollment decline: Demographics, tuition costs, wage stagnation, and employer surveys (e.g., intelligent.com) 00:20:22 - Reference to Business Insider article on Gen Z pivoting to blue-collar jobs 00:24:01 - Potential abolishment of the Higher Education Act and Peter Thiel's comments on student loans 00:27:03 - Rebranding student housing as "new adult housing" and opportunities for underserved markets 00:28:25 -Wesley's personal story: His daughter's journey through Degree Free to phlebotomy training 00:36:37 - Housing needs for degree-free students and misconceptions about off-campus eligibility 00:43:57 - Profile of degree-free students: Life stages, local vs. relocation preferences, and lease flexibility 00:48:56 - Marketing strategies: TikTok, messaging shifts, and targeting working young adults 00:51:50 - Collaborations: Resident programming for career placement, resumes, and interviews 00:56:00 - Business implications: Enrollment cliff, property conversions, and serving non-traditional residents 00:57:46 - Plug for Degree Free's Launch program and alignment with student housing 01:03:00 - Upcoming events: Scholarships for LeaseCon TurnCon, BisNow summit, NMHC conference, and Top Golf mixer 🔗 Resources & Mentions: Student Housing Insight: https://studenthousinginsight.com Upcoming Industry events: https://www.studenthousinginsight.com/events Shoptalk webinars: https://shoptalk.info Degree Free Website: https://degreefree.com/ Degree Free Launch Program: https://degreefree.com/launch/ Bisnow National Student Housing Digital Summit: https://www.bisnow.com/webinar/national/student-housing/national-student-housing-digital-summit-9451?utm_source=copromo&utm_medium=referral&utm_campaign=studenthousinginsights_calendarlis Hi, How Are You Project (mental health advocacy): https://www.hihowareyou.org/ NMHC Student Housing Conference: https://www.nmhc.org/meetings/calendar/shc/2025-nmhc-student-housing-conference/ LeaseCon+TurnCon Scholarship Opportunity: https://www.studenthousinginsight.com/shi2025scholarship

🎧Episode Summary: In this episode of the Student Housing Insight podcast SHI Ambassador and CORE Spaces’ Sr. Mgr of Sales & Stabilization, Sarah Maxson sits down with CORE Spaces’ President, Dan Goldberg, for a discussion exploring the integration of hospitality principles into student housing. Emphasizing user experience (UX), resident engagement, and innovative branding, Sarah and Dan share insights on creating memorable moments, empowering teams, and differentiating properties through thoughtful design and service. The episode also covers Sarah's background in the industry, the SHI Ambassador program, and upcoming industry events. 💡 Sponsor Spotlight: This episode is brought to you by Social Pro from Opinion, the #1 social media management platform in property management. With Social Pro, you can: Create once, publish everywhere—across all major networks Stay on brand with Canva integration, premium stock photos, and custom watermarks. Manage all DMs, comments, and mentions from one inbox Gain insights into audience growth, engagement, and top-performing posts. 👉 Learn more at http://www.opiniion.com/shi 👉 Learn more at https://opiniion.com/blog/opiniion-debuts-socialpro-and-listingspro/ 🕒 Timestamps & Topics: 00:02:12 - Wesley Deese's introduction to the Student Housing Insight podcast and platform overview 00:04:05 - Introduction to Sarah Maxson and her upcoming interview with Dan Goldberg 00:05:01 - Sarah's background in student housing and her role at Core Spaces 00:08:09 - Overview of the SHI Ambassador program and its benefits 00:15:23 - Start of Sarah's interview with Dan Goldberg: Defining user experience 00:18:14 - Inspiration from hospitality leaders like Will Guidara of 11 Madison Park 00:20:36 - Personal "aha" moments in hospitality at Core Spaces (UCF van story) 00:23:14 - Behind-the-scenes story from the Peyton Manning event at University of Tennessee 00:26:52 - Intentionality in leadership and user-first mindset at Core 00:36:53 - Brand recognition surveys and the success of the Hub brand 00:37:44 - Role of social media and viral content in building the Hub brand 00:43:52 - Example of handwritten notes to parents at Penn State property 00:50:47 - Repurposing competitor spaces for better activation (e.g., wellness areas) 00:56:19 - Vulnerability in leadership and embracing diverse perspectives 00:59:58 - Anecdote of staff going above and beyond for a resident 01:06:00 - Closing thanks and praise for Sarah's contributions 01:06:06 - Outro: Wes Deese's wrap-up and thanks to Sarah 01:08:24 - Small, low-cost resident engagement ideas (e.g., chilled water, lobby ambiance) 01:13:12 - Integrating hospitality into move-in day processes 01:20:50 - Wes Deese's overview of SHI website, events, and community 🔗 Resources & Mentions: Student Housing Insight: https://studenthousinginsight.com Upcoming industry events: https://www.studenthousinginsight.com/events Shoptalk webinars: https://shoptalk.info Core Spaces: https://corespaces.com 2026 SHI Ambassador Application: https://docs.google.com/forms/d/e/1FAIpQLSckqjgiEhFuo0bz3UCudEdQ9O1b8JB3Y-1gyGKgZKQPZPFZHw/viewform Hi, How Are You Project (mental health advocacy): https://www.hihowareyou.org/ NMHC Student Housing Conference: https://www.nmhc.org/meetings/calendar/shc/2025-nmhc-student-housing-conference/ LeaseCon+TurnCon Scholarship Opportunity: https://www.studenthousinginsight.com/shi2025scholarship

🎧Episode Summary: In this episode of the Student Housing Insight Podcast, host Wes Deese is joined by ambassador Alaina Jackson (PeakMade Real Estate) for an in-depth panel discussion on how student housing professionals can better connect with Gen Z renters. The conversation explores strategies for building authentic brands, leveraging micro-influencers, simplifying messaging, and staying agile in a fast-changing marketing landscape. Panelists Dee Jackson (Apartment 11), Jaylynd Hill (PeakMade Real Estate), and Ross Laurence (Studio and Commerce) share practical insights on: Creating urgency without being “cringey” Building authenticity into brand voice and campaigns The role of AI in marketing (and where not to use it) Using social media trends and merch to influence influencers Best practices and pitfalls to avoid when engaging Gen Z If you’re looking to elevate your property’s marketing and leasing strategies, this episode is packed with actionable takeaways. 💡 Sponsor Spotlight: This episode is brought to you by Social Pro from Opinion, the #1 social media management platform in property management. With Social Pro, you can: Create once, publish everywhere—across all major networks Stay on brand with Canva integration, premium stock photos, and custom watermarks Manage all DMs, comments, and mentions from one inbox Gain insights into audience growth, engagement, and top-performing post, elevate your brand and engage your residents with AI-powered simplicity. 👉 Learn more at http://www.opiniion.com/shi 🕒 Timestamps & Topics: 00:00:26 – Sponsor: Social Pro from Opinion 00:02:10 – Introduction by host Wes Deese 00:04:09 – Alaina Jackson joins as co-host and ambassador spotlight 00:07:02 – Why Alaina chose this topic and her panelists 00:12:02 – Panel begins: Introducing Dee Jackson, Jaylynd Hill, and Ross Laurence 00:16:10 – Building brands that resonate with students and parents 00:20:34 – Personalizing the resident journey & keeping messaging simple 00:22:50 – Balancing AI automation with human touchpoints 00:25:50 – Using merch and lifestyle branding to influence influencers 00:27:30 – Social media trends and authentic content creation 00:29:15 – Creating urgency without being pushy or “cringe” 00:33:08 – Panelists’ biggest do’s and don’ts for marketing to Gen Z 00:40:12 – Closing reflections from Wes & Alaina + industry updates 🔗 Resources & Mentions: SHI Events Page: https://www.studenthousinginsight.com/events Student Housing Insight Platform: https://www.studenthousinginsight.com/ Shop Talk (Monthly Webinar): Shoptalk.info Student Housing Insight YouTube Channel: YouTube – Student Housing Insight

🎧Episode Summary In this episode of Student Housing Insight, host Wes Deese leads a panel discussion focusing on off-campus student housing trends. Joined by industry experts Jason Taylor, KrisAnn Kizer, and Mark Miller, the panel explores leasing velocity, rental rate increases, the impact of international student enrollment, and public-private partnerships (P3s). Key topics include market-specific challenges, affordability concerns, and strategies for universities to collaborate with off-campus providers. The episode also addresses master leases, listing services like College Pads, and ways to educate students about off-campus housing options. 🕒Timestamps 00:00:21 - Sponsor Spotlight: Wes Deese introduces Campus Technologies as a key internet provider for student housing. 00:01:32 - Session Overview: Peter Blutreich introduces the off-campus housing focus and Wes Deese’s role. 00:02:42 - Student Housing Insight Background: Wes Deese explains the platform’s origins and its role in industry networking. 00:06:21 - Panel Introductions: Jason Taylor, KrisAnn Kizer, and Mark Miller share their roles and expertise. 00:07:11 - Off-Campus Housing Performance: Wes Deese presents College House data on leasing trends and regional performance. 00:10:52 - International Student Trends: Mark Miller and panelists address visa challenges and enrollment shifts. 00:15:20 - P3 Development Strategies: Jason Taylor discusses phased projects to manage uncertainty. 00:21:21 - Rental Rate Increases: Wes Deese shares College House data on 4.6% national rent growth. 00:27:58 - Affordability Concerns: Wes Deese presents survey data highlighting affordability as a top student priority. 00:35:54 - P3 Deal Trends: Wes Deese and Jason Taylor analyze deal sizes and costs from 2014 to 2023. 00:39:54 - Master Leases: KrisAnn Kizer and Mark Miller share best practices for university partnerships. 00:43:49 - Listing Services: Wes Deese and KrisAnn Kizer discuss timing and collaboration with services like College Pads. 00:46:28 - Q&A: Rent-by-Bed Trends: KrisAnn Kizer explains the shift to rent-by-bed models and utility inclusions. 00:48:02 - Q&A: Educating Students: KrisAnn Kizer and Wes Deese suggest programs like move-out sessions. 00:50:41 - Q&A: P3 Operations Trends: Mark Miller and Jason Taylor discuss operational partnerships and maintenance. 💡 Sponsor Spotlight Campus Technologies, with nearly 25 years of expertise, provides high-speed internet and managed IT services tailored for student housing communities. Their reliable infrastructure ensures seamless connectivity for residents and property teams. 👉 Discover best practices for upgrading your property’s internet infrastructure by downloading their latest white paper at campustechnologies.com. 🔗Resources Referenced Student Housing Insight: Platform for off-campus housing professionals to network and access industry content. shoptalk.info College House (House Analytics): Provides real-time data on student housing leasing trends. collegehouse.com College Pads: Listing service for off-campus student housing. collegepads.com Apartments.com: Source of survey data on student housing priorities. apartments.com National Multi-Housing Council: Lobbyist group providing policy updates for the apartment industry. nmhc.org Brasfield & Dunlevy: Source of P3 deal data. No website provided in transcript. St. Louis Fed: Referenced for rental market data verification. stlouisfed.org

🎧 Episode Summary: In the final installment of the Tough Talks series, SHI Ambassador John Barr sits down with Jacob Kosior, a seasoned student housing operator turned VP at Elise AI. They explore the real-world challenges of implementing AI in property management, tackle the underestimated difficulties of change management, and dig into leadership development within the student housing space. With a candid discussion full of humor, insights, and hot takes, this episode is a masterclass in staying relevant and resilient in a fast-changing industry. 🕒 Timestamps & Topics: 00:00:16 – Sponsor message from Campus Technologies 00:03:32 – John Barr’s AI concierge pilot at Dinerstein 00:06:27 – Elise AI roll-out and company-wide tech stack adoption 00:06:59 – AI skepticism to believer: anecdote from Dinerstein’s president 00:10:42 – Reactions to Google's AI-generated video demos 00:12:07 – Introducing guest Jacob Kosior and his career shift to Elise AI 00:15:50 – Jacob’s role in bridging operations with AI strategy 0:19:54 – Industry's hot take: Tech ≠ the hard part, change management 00:23:32 – Acquisitions vs. New Developments: Which is harder? 00:28:21 – Career advice: Be the first to learn the new tools 00:30:40 – Delegation, growth, and the myth of the “easy corporate job” 00:32:53 – Jacob’s reflections on growing through varied roles 00:34:41 – Outro: the glue that keeps people in Student Housing 00:38:11 – SHI Ambassador Program: why to apply 00:40:52 – Upcoming events & opportunities 💡 Sponsor Spotlight: Campus Technologies Campus Technologies is your trusted partner for delivering enterprise-grade wired and wireless internet for student housing communities. With nearly 25 years of experience, they offer fast, reliable internet and top-tier managed IT services to enhance both resident satisfaction and operational efficiency. 👉 Download their latest white paper 👉 Learn more at CampusTechnologies.com 🔗 Resources & Mentions: Elise AI – https://eliseai.com Shop Talk (Monthly Webinar) – https://www.shoptalk.info Bisnow Student Housing Summit - Atlanta – https://www.bisnow.com/events/atlanta/student-housing/atlanta-student-housing-higher-education-summit-8990 National Multifamily Housing Council (NMHC) Student Housing Conference – https://www.nmhc.org/meetings/calendar/shc/2025-nmhc-student-housing-conference/ Hi, How Are You Project (mental health nonprofit) – https://www.hihowareyou.org

📄 Episode Summary In this episode of the Student Housing Insight Podcast, host Wesley Deese welcomes John Barr for the fourth installment of the Tough Talks series. John interviews Willie Butler, principal at Empower Property Management Consulting, a seasoned expert in the student housing industry known for his book “Releasing” and his work as a "leasing assassin." The conversation dives into the importance of returning to fundamental leasing practices, the pitfalls of over-relying on technology, and the value of humility in addressing leasing challenges. Willie shares his spicy take on the industry, emphasizing the need to focus on grassroots marketing and training to solve occupancy issues. The episode also touches on memorable turn stories, the impact of pride in decision-making, and advice for young professionals starting in the industry. Additionally, Wes highlights upcoming industry events and strategies for operators facing leasing shortfalls, including leveraging short-term rentals. 🕒 Time Stamps 💡 Sponsor Spotlight: Campus Technologies Whether you're developing a new community or acquiring an existing one, Campus Technologies delivers robust internet and IT services tailored for student housing. With nearly 25 years of experience, their high-speed wired/wireless internet, combined with managed IT services, ensures operational excellence and satisfied residents. 👉 Learn more or download their white paper at: www.campustechnologies.com 🔗 Referenced Links & Resources: https://www.studenthousinginsight.com/events https://www.bisnow.com/events/atlanta/student-housing/atlanta-student-housing-summit-8990 https://www.hihowareyou.org https://www.nmhc.org/meetings/calendar/shc/2025-nmhc-student-housing-conference/ https://www.studenthousinginsight.com/events/2025topgolfmixer https://youtu.be/0T_mY1pyu18?feature=shared

🔍 Summary In this episode of the Student Housing Insight Podcast, hosts Wesley Deese and John Barr welcome Nick Hill, COO of Up Campus, for a candid and insightful conversation as part of the Tough Talks series. With a diverse background in student housing across both U.S. and international markets, Nick shares a unique perspective on development, acquisitions, leadership, and the grit it takes to navigate tough transitions and late deliveries. Listeners will gain a behind-the-scenes look at Nick's career journey, his take on what’s harder—acquisitions or new developments—and how challenges in delivery timelines helped shape his leadership and operational approach. The discussion also emphasizes transparency in crisis situations, advice for young professionals entering the industry, and the value of long-term relationships in student housing. ⏱️ Time Stamps • 00:01:30 – Welcome to the podcast & Tough Talks intro • 00:11:30 – Interview starts: Meet Nick Hill • 00:13:05 – Industry “spicy take”: Stop hoarding data • 00:14:28 – Acquisition vs. Development revisited • 00:15:49 – Turn stories: From chaos to core memories • 00:18:03 – Advice for student housing professionals • 00:20:39 – Outro: Upcoming events: SHI x Bisnow, Shop Talk • 00:32:38 – Preview of next episode: Willie Butler 💡 Sponsor Spotlight: Campus Technologies Whether you're developing a new community or acquiring an existing one, Campus Technologies delivers robust internet and IT services tailored for student housing. With nearly 25 years of experience, their high-speed wired/wireless internet, combined with managed IT services, ensures operational excellence and satisfied residents. 👉 Learn more or download their white paper at: www.campustechnologies.com 🔗 Referenced Links & Resources • Student Housing Insight Events Page – https://www.studenthousinginsight.com/events • Bisnow Student Housing Event – Atlanta, July 30 – https://www.bisnow.com/events/atlanta/student-housing/atlanta-student-housing-summit-8990 • “Hi, How Are You” Project – https://www.hihowareyou.org • NMHC Student Housing Conference – https://www.nmhc.org/meetings/calendar/shc/2025-nmhc-student-housing-conference/ • SHI's TopGolf Mixer 2025 - https://www.studenthousinginsight.com/events/2025topgolfmixer

📌 Episode Summary: In this episode of Student Housing Insight, we sit down with Aryne Bailey, EVP of Student Housing at The Dinerstein Companies, as part of the “Tough Talk” series hosted by John Barr. Aryne opens up about her dynamic role, her take on AI and centralization in property operations, and the evolving challenges of acquisitions versus new developments. The conversation blends candid insights, industry trends, and even a hilarious turn-time mishap that perfectly illustrates the learning curve many face in student housing management. If you're an operator, vendor, or aspiring industry leader, this episode is packed with invaluable insights and relatable stories that reflect both the complexity and the community within the student housing industry. ⏱️ Episode Time Stamps: 00:00:00 – Welcome & Aryne’s hilarious “refrigerator trailer” story 00:00:28 – Sponsor spotlight: Campus Technologies 00:01:55 – Recap of the Tough Talks series and Aryne’s industry presence 00:03:38 – Overview of Shop Talk and market updates 00:04:57 – Preleasing and rental rate trends post-pandemic 00:07:45 – Impact of declining enrollment and international student policies 00:09:07 – Cyclical nature of student housing development 00:11:00 – Intro to Aryne’s interview and her leadership role 00:14:40 – Aryne on her scope of work at Dinerstein Companies 00:16:59 – Hot take: AI and centralization vs. human presence in ops 00:19:33 – Acquisitions vs. new developments: which is harder? 00:22:11 – Aryne’s best turn story – “The refrigerator incident” 00:24:29 – Career advice: “Never burn a bridge” in this tight-knit industry 00:27:08 – Wrap-up & preview of the next Tough Talks guest 00:30:33 – Announcements: BIZNOW event, Topgolf Mixer, and fundraising 💡 Sponsor Spotlight: Campus Technologies Whether you're developing a new community or acquiring an existing one, fast and reliable internet is no longer optional—it's essential. Campus Technologies brings nearly 25 years of experience delivering top-tier wired and wireless internet, as well as managed IT services specifically designed for student housing. 👉 Download their latest white paper or learn more at www.campustechnologies.com 🔗 References & Links: Shop Talk monthly webinar: https://www.shoptalk.info Biznow Student Housing Conference – Atlanta, July 30 More info & registration: https://www.bisnow.com/events/atlanta/student-housing/atlanta-student-housing-summit-8990 Topgolf Mixer @ NMHC Student Housing Conference (October – Scottsdale) Details & sponsorship: https://www.studenthousinginsight.com/events/2025topgolfmixer College Student Mental Wellness Advocacy Coalition Powered by: How Are You Foundation

📘 Episode Summary In this premiere episode of the Tough Talk series from Student Housing Insight, host John Barr (Director of Leasing & Innovation, The Dinerstein Companies) sits down with JT Bailey, VP and GM of Student at RealPage. Together, they dive into the nuances of AI integration in student housing, the importance of keeping human interaction at the forefront, and the irreplaceable value of site-level experience. JT reflects on his journey from leasing desks to product development at RealPage, delivers a bold “spicy take” on AI, and shares some nostalgic chaos from turn season—including flying furniture. This episode kicks off a full summer series of candid conversations with industry leaders recorded live at the Interface conference. ⏱️ Time-Stamps 00:00:00 – Introduction + Sponsor Message from Campus Technologies 00:01:30 – About Student Housing Insight & Ambassador Program 00:03:00 – Guest Intro: John Barr from Dinerstein 00:04:00 – The Innovation Role Explained 00:06:30 – Exploring Site Team Challenges & Testing New Tech 00:08:00 – Ambassador Content Creation + Tough Talks Series Concept 00:10:00 – Preview of Upcoming Interviews in the Series 00:17:00 – JT Bailey Interview Begins 00:20:00 – JT’s Role at RealPage & Focus on CRM Integration 00:22:00 – “Spicy Take” on AI in Student Housing 00:25:00 – Why Human Connection Still Matters 00:26:30 – Turn Season Nostalgia & JT’s Wildest Turn Story 00:28:00 – Advice to Young Professionals in the Industry 00:30:00 – The Power of Speaking Up & Career Exploration 00:33:00 – Reflections from Wes Deese & Preview of Next Episode 🙌 Episode Sponsor Campus Technologies For nearly 25 years, Campus Technologies has been the go-to provider for fast, reliable internet infrastructure in student housing. Their solutions go far beyond basic connectivity, offering fully managed IT services and support tailored to the unique demands of student living environments. 🖱️ Download their latest white paper or learn more at campustechnologies.com 🔗 Resources & Mentions Student Housing Insight Ambassadors – Learn more: StudentHousingInsight.com Shop Talk Webinars – Sign up: ShopTalk.info BISNOW Student Housing Summits – Bisnow Events Page Stay subscribed for more insightful, candid conversations from top voices in the student housing industry.

📝 Episode Summary: In this special Lunch and Learn edition of the Student Housing Insight podcast, Wes Deese discusses the growing trend of using short-term rentals (STRs)—such as Airbnb and VRBO—as a strategy to offset vacancy in student housing. Featuring insights from Mickey Kropf of Vector Travel and Pam West of Campus Advantage, this session explores how STRs can be successfully integrated into student properties, the regulatory landscape, operational logistics, safety protocols, insurance, financial models, and ideal markets. Whether you're new to STRs or looking to refine your implementation, this episode delivers practical advice and first-hand experiences to help student housing operators make informed decisions. ⏱️ Timestamps 00:00:00 – Introduction and background on STRs in student housing 00:01:00 – Vector Travel’s role in managing student housing STRs 00:02:00 – Wes shares personal experience using STRs during high vacancy 00:03:00 – National leasing trends and challenges in 2025 00:04:00 – How Vector helped address occupancy gaps 00:05:00 – Guest introductions: Mickey Kropf and Pam West 00:06:00 – Mickey’s background and Vector’s student housing focus 00:07:00 – Pam’s experience managing STR assets with Vector 00:08:00 – What qualifies as a short-term rental legally? 00:09:00 – Midterm stays and platforms like Furnish Finder 00:10:00 – Navigating STR regulations and city-specific overlays 00:12:00 – Example: Charleston, SC regulatory framework 00:13:00 – Safety and preventing parties in STR units 00:14:00 – Noise monitoring, guest screening, and onsite team collaboration 00:15:00 – Insurance and liability for STR units 00:17:00 – Advertising STRs as an amenity to residents and families 00:18:00 – Lessons from Adobe Center in Austin, TX 00:19:00 – Operational logistics: cleaning, guest comms, and maintenance 00:21:00 – Why property teams should not DIY STR management 00:22:00 – Corporate and site-level collaboration for success 00:24:00 – Marketing to residents and their families 00:25:00 – Accounting, taxes, and financial reporting of STR income 00:27:00 – Revenue share vs. guaranteed income models 00:29:00 – Risk mitigation and flexibility in contract models 00:30:00 – Ideal student markets for STRs 00:31:00 – Real-life examples: Eugene, Missoula, Waco, and more 00:33:00 – Exit strategies and using STRs as temporary solutions 00:35:00 – Wrapping up and future SHI events 🔗 Referenced Sources & Links: Vector Travel: https://vectorstays.com Student Housing Insight (Events Page): https://studenthousinginsight.com/events Charleston STR Regulations: https://www.charleston-sc.gov/shortte... Doby Center (Adobe Center) History Episode: Previously mentioned SHI podcast episode featuring Bill Bayless QR Code: http://www.vectorstays.com/SHI

Student Housing Insight Podcast – Austin Round-Up 2025 In this engaging episode of Student Housing Insight, recorded live at the 17th Annual Interface Student Housing Conference in Austin, Texas, host Wes Deese brings together industry leaders to discuss the current state and future of the student housing sector. Held in mid-April 2025 at the JW Marriott, the conference attracted over 1,500 attendees, uniting top executives for three days of sessions, roundtables, and networking. The panel, featuring Sean Divine (Core Spaces), Adam Byrley (The Price Company), Jennifer Cassidy (Cardinal Group Companies), and Casey Petersen (Tailwind Group), delves into critical topics such as the impact of FAFSA delays on leasing velocity, competition from conventional multifamily housing, centralization strategies, and the potential effects of tariffs. The discussion also explores emerging trends like AI, international student demand, mental health programming, and user experience. The episode wraps up with audience Q&A, offering insights into what keeps these leaders passionate about the industry and their excitement for technology adoption. Episode Timestamps Episode Sponsor This episode is sponsored by College House, the premier student housing data analytics platform. Whether you're an operator, investor, or developer, College House provides the real-time data and market intelligence needed to make informed decisions. Learn more and schedule a demo at CollegeHouse.com Resources & References Mentioned College House – https://www.collegehouse.com InterFace Student Housing Conference – https://www.interfaceconferencegroup.com/event/student-housing University of Florida (Gainesville) – https://www.ufl.edu NC State University (Raleigh) – https://www.ncsu.edu

🎙️ Episode Title: Profiles in Student Housing: Bill Bayless of Maslow’s Campus Communities 📋 Episode Summary: In this special episode of the Student Housing Insight Podcast, host Wesley Deese sits down with industry legend Bill Bayless, co-founder and former CEO of American Campus Communities and current CEO and founder of Maslow’s Campus Communities. From his humble beginnings in West Virginia to founding one of the largest student housing companies in the world, Bill shares the pivotal moments, challenges, and philosophies that have defined his career and shaped the industry. This candid, in-depth interview also covers his new vision for Maslow’s Campus Communities and a full-circle moment with Disney. Whether you’re a seasoned professional or just entering the student housing world, this episode is packed with inspiration, insight, and wisdom from one of the industry’s greats. ⏱️ Episode Timestamps: 🏢 Sponsor: Campus Technologies Fast, reliable internet isn’t a luxury—it’s a necessity. Campus Technologies brings nearly 25 years of experience delivering top-tier internet and managed IT services to student housing communities nationwide. 📥 Download their latest white paper or visit campustechnologies.com to learn how to future-proof your property. 🔗 Resources & Links Mentioned: Student Housing Insight Website ShopTalk Info & Webinar Registration Campus Technologies American Campus Communities Maslow’s Campus Communities

In this episode, co-host Greta Dare sits down with Alex Wallace, Development Manager at College Housing Northwest (CHNW), to explore how the nonprofit has been delivering affordable housing to Portland-area students since 1969. They discuss CHNW’s origins, current initiatives, and how the organization is partnering with schools and government programs to address rising student housing insecurity and homelessness. With innovative redevelopment strategies and a mission-driven approach, CHNW presents a compelling model for expanding access to affordable student housing across the U.S. 🕒 Time Stamps: 00:00:00 – Sponsor Message from Campus Technologies 00:01:00 – Introduction by Wesley Deese 00:03:00 – Why affordability in student housing isn’t discussed enough 00:04:15 – Introduction to College Housing Northwest (CHNW) 00:06:00 – Mission and structure of CHNW 00:07:00 – The rise of student homelessness and nationwide affordability crisis 00:11:00 – Statistics from the Hope Center on housing insecurity 00:13:00 – How CHNW began: the 1969 student-led initiative 00:15:00 – Types of developments and redevelopments CHNW has completed 00:18:30 – Hotel acquisition and conversion into student housing 00:20:00 – Student referral process and relationship with schools 00:21:30 – Lowering barriers: no guarantor or rental history required 00:24:00 – The evolving demographic of college students 00:27:00 – Exclusion from LIHTC and policy challenges 00:28:00 – Partnerships with schools and state governments 00:30:00 – Potential for broader partnerships with developers 00:34:30 – How to get involved with CHNW 00:36:00 – Closing thoughts and call for collaboration 🙌 Featured Guest: Alex Wallace Development Manager, College Housing Northwest 📧 Email: aWallace@chnw.org 🌐 Website: www.chnw.org 💡 Sponsor Highlight: Campus Technologies Campus Technologies delivers high-speed, stable internet infrastructure tailored for student housing — backed by nearly 25 years of industry experience. They also provide managed IT services for on-site teams. 📥 Download their white paper on best practices for upgrading internet infrastructure 🔗 Visit: campustechnologies.com 🔗 Resources Mentioned: 📊 The Hope Center Report on student food and housing insecurity: https://hope.temple.edu 🖥️ Shop Talk Webinars by Student Housing Insight: https://www.shoptalk.info 🏢 College Housing Northwest: https://www.chnw.org www.StudentHousingInsight.com

In this milestone episode of Student Housing Insight, host Wesley Deese sits down with founders and co-owners of SouthPark Interiors, Martha Thomley and Lisa Brooks, to commemorate 20 years of excellence in interior design for the student housing industry. From their humble beginnings to establishing one of the most trusted design firms in the market, this episode is a heartfelt and insightful conversation about entrepreneurship, innovation, and the impact of design on student living communities. Listeners will gain a behind-the-scenes look at how SouthPark Interiors built a reputation for creative, budget-conscious, and impactful design that enhances both branding and resident experience. Traci and Christie also reflect on the changes they’ve seen in the industry and offer advice to up-and-coming designers and developers. ⏱ Episode Segments & Timestamps 00:00:00 – Intro & Sponsor Message 00:02:18 – SouthPark Interiors 20-Year Celebration 00:05:00 – How SouthPark Interiors Got Started 00:09:52 – Early Projects and Gaining Trust in the Industry 00:13:20 – Working with Clients: Budgeting and Collaboration 00:16:45 – Design Trends Over the Last Two Decades 00:21:10 – Creating a Brand Identity Through Interior Design 00:24:05 – Challenges of Scaling and Maintaining Quality 00:28:40 – Advice to New Developers and Designers 00:32:55 – The Future of Student Housing Design 00:35:35 – Wrap-Up & Final Thoughts 00:36:11 – Sponsor Message & Outro 🏆 Episode Sponsor: SouthPark Interiors This episode is proudly sponsored by SouthPark Interiors, a full-service interior design firm specializing in the student housing sector for over 20 years. Known for their ability to deliver high-end design solutions that remain mindful of budget constraints, SouthPark Interiors has partnered with developers across the U.S. to create inviting, functional, and marketable student communities. 🎨 Visit SouthParkInteriors.com to see their portfolio and learn how they can bring your next project to life. 🔗 References & Resources SouthPark Interiors Website: https://www.southparkinteriors.com Student Housing Insight Website: https://studenthousinginsight.com

In this episode, host Wesley Dease previews the upcoming Interface Student Housing Conference, the largest global event for the student housing industry. Wesley is joined by Rich Kelly from Student Housing Business to discuss the conference’s history, its growth, and what attendees can expect this year in Austin, Texas, from April 9-11. They explore key sessions, networking opportunities, and emerging industry trends. If you work in student housing, this episode provides a must-hear preview of the industry's biggest event. Timestamps & Topics 00:00:00 – Introduction to the Episode and the Importance of Student Housing. 00:01:00 – Sponsor Spotlight: Campus Technologies – Providing high-performance internet for student housing. 00:02:00 – Overview of Student Housing Insight and industry resources. 00:03:00 – What is the Interface Student Housing Conference? Event dates and significance. 00:04:00 – Background on Student Housing Business, France Media, and how the conference started. 00:06:00 – Key highlights from past LeaseCon TurnCon conference and student panel discussions. 00:08:00 – Why Interface Student Housing continues to grow and attract global attention. 00:09:00 – The evolution of the student housing industry and increasing institutional investment 00:14:00 – Breakdown of the Interface Student Housing Conference Schedule: Opening Day (April 9th): Data session, Women in Development panel, International Student Housing panel, Roundtables, and Welcome Reception Day Two (April 10th): Power Panel, Exhibit Hall, Key Sessions, and the Innovator Awards Day Three (April 11th): Final sessions and closing remarks 00:18:00 – Why attendees should stay for the entire conference, including Friday sessions 00:19:00 – Hotel and lodging options near the JW Marriott Austin 00:21:00 – Opportunities for sponsors and exhibitors at the event 00:22:00 – Closing thoughts and call-to-action for attendees Sponsor: This episode is sponsored by Campus Technologies. Whether you're developing a new student housing community or upgrading an existing one, reliable high-speed internet is essential. Campus Technologies specializes in internet infrastructure and managed IT services tailored for student housing, ensuring seamless connectivity and support. 📌 Download their latest white paper or visit www.CampusTechnologies.com to learn more. Resources & Links Mentioned Student Housing Insight Website: www.StudentHousingInsight.com ShopTalk Monthly Webinar Registration: www.ShopTalk.info Interface Student Housing Conference Info & Registration: https://web.cvent.com/event/8c037ef7-d0ab-40b4-88f2-7076a4a3d9f3/websitePage:9ee6647b-278e-45b3-95bc-fdca253e1bba Student Housing Business Magazine: StudentHousingBusiness.com France Media Publications & Events: FranceMediaInc.com Hotel Booking for Conference: Check event website for official hotel partners

In this episode, Wesley Deese and co-host Alexis Krissay dive into the world of social media marketing for student housing. They discuss the importance of creating engaging, two-way conversations online rather than just posting content for the sake of it. The episode covers strategies for making social media content relevant to students, the role of leasing agents as social media ambassadors, and best practices for leveraging automation tools to maintain instant communication with prospects and residents. Alexis shares her insights from working with student housing properties across the country, highlighting common mistakes properties make with their digital presence and how to avoid them. Whether you're looking to improve your property's social media strategy or explore innovative ways to enhance engagement, this episode is packed with actionable tips to help you stay ahead. Episode Timestamps 📌 [00:00:00] – Introduction: Establishing mini brand personalities in student housing marketing 📌 [00:01:00] – Sponsor Spotlight: Campus Technologies – Providing high-speed internet & managed IT services 📌 [00:02:00] – Welcome & Overview of Student Housing Insight and Shop Talk Webinars 📌 [00:04:00] – Meet Co-Host Alexis Krissay & Introduction to Serendipity Consulting 📌 [00:05:00] – The Current Landscape of Social Media in Student Housing 📌 [00:06:00] – Common Social Media Mistakes: One-sided content, lack of engagement 📌 [00:07:00] – Creating a Two-Way Engagement Strategy on Social Media 📌 [00:10:00] – How Leasing Agents Can Become Social Media Ambassadors 📌 [00:11:00] – Building Trust with Transparency & Open Communication 📌 [00:14:00] – Handling Negative Comments & Encouraging Student Interaction 📌 [00:16:00] – Importance of Instant Communication on Social Platforms 📌 [00:17:00] – Leveraging Automation Tools: ManyChat & AI Chatbots 📌 [00:19:00] – Equipment & Tools for Quality Content Creation 📌 [00:22:00] – Marketing for New Developments: Selling the Lifestyle 📌 [00:23:00] – Encouraging User-Generated Content & Resident Ambassadors 📌 [00:27:00] – Tips for Small Properties Without a Large Leasing Staff 📌 [00:28:00] – Social Media Ambassador Programs: Best Practices 📌 [00:30:00] – Episode Wrap-Up & Final Thoughts Sponsor Spotlight: Campus Technologies This episode is sponsored by Campus Technologies, a leader in delivering high-speed internet and managed IT services tailored for student housing communities. With nearly 25 years of experience, Campus Technologies ensures top-tier connectivity and seamless tech support for both students and property managers. 🔥 Get their latest white paper on best practices for upgrading your property's internet infrastructure! 📌 Visit: campustechnologies.com Resources & Links Mentioned 🎥 ManyChat (Automation for DMs & Instant Responses): manychat.com 📱 Shop Talk Webinar Series: shoptalk.info 🎥 Student Housing Insight YouTube Channel: https://www.youtube.com/@studenthousinginsight8916