Talk Retail to Me

In this episode, Tricia Gustin is joined by Sam Iosevich from Parker Avery and Dilip Popat from Novulis Consulting to discuss how AI-driven demand signals transform retail and CPG industries. The conversation explores the power of the Enterprise Intelligence Hypercube, an advanced platform that integrates data across all organizational functions to provide real-time, actionable insights. Sam and Dilip share how AI enables retailers to address inventory productivity, revenue variability, and margin pressure while emphasizing the importance of clean data for successful AI implementations. Key Takeaways: Tune in to learn how AI and data integration can elevate your retail operations and drive meaningful business outcomes! Enterprise Intelligence Case Studies: Enterprise-wide Planning Solution Drives Global Retailer’s Agility​ https://parkeravery.com/industry-experience/enterprise-wide-planning-solution-drives-global-retailers-agility/ Markdown Optimization​ Solution Vastly Improves Retailer’s Sell-Through and Margin​ https://parkeravery.com/industry-experience/markdown-optimization-solution-vastly-improves-retailers-sell-through-and-margin/ SKU-Level Forecasting Accuracy Drives Strategies for Precision and Growth https://parkeravery.com/industry-experience/sku-level-forecasting-accuracy-drives-strategies-for-precision-and-growth/ Subscribe to the Podcast: Don’t miss out on more insights from retail experts. Subscribe to Talk Retail to Me for more discussions on how AI and innovative technologies are revolutionizing the retail industry. Plus learn how Parker Avery’s retail experience and consulting expertise transform retail and consumer brand challenges into meaningful, sustainable improvements. Follow Us on LinkedIn: https://www.linkedin.com/company/the-parker-avery-group/https://www.linkedin.com/company/novulis-consulting/ Contact Information: https://parkeravery.com/enterprise-intelligence/http://www.novulis.com/

In this episode of Talk Retail to Me, we dive into a transformation at one of America's largest family-owned luxury retailers. What started as a straightforward client project to clarify roles became a journey of rebuilding trust, transforming leadership behaviors, and healing a deeply fractured organization. Join Parker Avery CEO Robert Kaufman, Principal Kathi Toll, and host Tricia Gustin as the team unpacks how authentic leadership, structured processes, and a willingness to admit mistakes turn an organizational crisis into a story of redemption. Key Takeaways Client Background and Challenge A family-owned luxury retailer initially engaged The Parker Avery Group to help with what seemed to be a straightforward process improvement project in their product development area. However, within hours of arriving, the consultants discovered much deeper organizational issues: Project Evolution Outcomes The project highlighted the importance of clear communication, proper organizational change management, and authentic leadership during organizational changes. Learn more about Parker Avery's consulting services: https://parkeravery.com/retail-consulting/ Read the case study: https://parkeravery.com/industry-experience/better-merchandising-processes-and-new-roles-drive-fine-jewelers-future/ Meet Robert Kaufman: https://parkeravery.com/robert-kaufman/ Meet Kathi Toll: https://parkeravery.com/kathi-toll/ Meet Tricia Gustin: https://parkeravery.com/tricia-gustin/ Listen to more Talk Retail To Me podcast episodes: https://parkeravery.com/retail-podcast/

In this episode of Parker Avery's "Talk Retail to Me" podcast, Clay Parnell (president and managing partner) and Marty Anderson (principal) discuss a recently completed project for a $7 billion jewelry retailer. The two retail experts share valuable insights from the project which entailed developing a comprehensive, actionable roadmap to address business and technology challenges resulting from significant growth and acquisitions. Read the case study: https://parkeravery.com/industry-experience/global-jewelers-new-retail-process-and-technology-roadmap-energize-growth/ Learn about Parker Avery's consulting services: https://parkeravery.com/retail-consulting/ Start solving your most important merchandising challenges: https://parkeravery.com/contact-us/

In this episode of the 'Talk Retail to Me' podcast by The Parker Avery Group, Tricia Gustin, senior director Carrie Habel, and senior manager Dustin Wright discuss a recent store operations improvement project. They detail their innovative approach, including a capsized train-the-trainer strategy and deep store collaboration, to identify inefficiencies such as laborious administrative tasks and ineffective training practices. The project resulted in significant labor savings, improved processes, and enhanced backroom organization, illustrating the value of cross-functional collaboration and retailer engagement. Start solving your most important store operations challenges: https://parkeravery.com/contact-us/ Learn about our retail consulting services: https://parkeravery.com/retail-consulting/ Read the episode summary: https://parkeravery.com/behind-the-scenes-of-a-remarkable-store-operations-improvement-project/ Check out the case study: https://parkeravery.com/industry-experience/retailers-new-store-processes-and-training-boost-profit-and-efficiency/ Visit more Talk Retail to Me episodes: https://parkeravery.com/retail-podcast/

In this episode of Talk Retail to Me, Parker Avery’s Chief Executive Officer, Robert Kaufman shares his insights about the changing role of the retail chief supply chain officer. Answering questions from a recent interview with media outlet, Modern Retail, Robert discusses how changes in consumer shopping behaviors, combined with global macroeconomic events and disturbances have added great complexity, challenges, and risks to the retail supply chain. These issues continue to prevent a reliable and consistent flow of goods for even the largest and most sophisticated retailers and have dramatically altered the chief supply chain officer’s role and impact on the company’s success. Robert outlines new characteristics the executive-level supply chain and operations roles must possess to be successful as he addresses questions such as: retail inventory planning Meet CEO Robert Kaufman: https://parkeravery.com/robert-kaufman/ Read the blog version: https://parkeravery.com/podcast-expert-qa-new-role-of-retails-chief-supply-chain-officer/ Read the article in Modern Retail: https://www.modernretail.co/operations/as-supply-chain-disruption-eases-apparel-brands-are-tapping-new-leaders-to-manage-operations/ Learn about Parker Avery’s supply chain consulting services: https://parkeravery.com/retail-consumer-goods-consulting/supply-chain-services/ Listen to more Talk Retail to Me podcasts: https://parkeravery.com/retail-podcast/ Meet The Parker Avery Group: https://parkeravery.com/about-us/

In this episode of Talk Retail to Me, Senior Director and omnichannel expert Rob Oglesby shares his insights into how big box retailers are handling the in-store fulfillment of omnichannel orders. Answering questions from a recent interview with media outlet Modern Retail, Rob outlines the implications, challenges, and risks, even as this capability becomes critical to many retailers’ success. Rob answers the following questions about in-store omnichannel fulfillment: Read Parker Avery's expert guide to omnichannel order management and fulfillment: https://parkeravery.com/omnichannel-order-management-and-fulfillment/ Meet Rob Oglesby: https://parkeravery.com/rob-oglesby/ Listen to more Talk Retail to Me podcasts: https://parkeravery.com/retail-podcast/ Learn more about The Parker Avery Group: https://parkeravery.com/about-us/

Hosted by retail demand planning experts, Sam Iosevich, Marty Anderson, and Steve Gordon, Parker Avery's recent Talk Retail to Me Transformation Happy Hour covered integrated business planning as a key strategic focus area for leading retailers and consumer brands. The trio outlined key enablers around technology, business process, and organization that help companies unleash collaboration and efficiencies with integrated business planning to help realize meaningful business improvements. During this interactive happy hour, Sam, Marty, and Steve introduced Parker Avery's retail and CPG planning maturity model and answered participants' most pressing questions regarding integrated business planning. Show resources: The Expert Guide to Integrated Business PlanningRetail and CPG Planning Maturity ModelIntegrated Business Planning ResourcesTransform Your Retail Enterprise with Advanced AnalyticsHow to Overcome the AI Hype and Drive Retail CollaborationUnified Demand Signal Drives Global Retailer’s Enterprise AgilityIntegrated Merchandise Planning Design and Roadmap To learn how Parker Avery helps clients achieve better planning capabilities, please visit our Enterprise Intelligence page or contact us to set up a time to discuss your specific needs.

This episode of Parker Avery's Talk Retail to Me podcast focuses on business process transformation. Featuring two of our retail leaders, Clay Parnell and Deanna Emsley, we take a deep dive into what it means to transform business processes. We cover what areas are focus points for our clients, how Parker Avery helps retailers and consumer brands prioritize and navigate these process transformations, and what success looks like. Moderated by Senior Director, Tricia Gustin, Clay and Deanna discussed the following questions For more information about Parker Avery's business transformation and retail consulting services, please visit: https://parkeravery.com/retail-consulting/https://parkeravery.com/retail-consumer-goods-consulting/business-transformation/

With technology moving at lightning speed, proper management of master data is critical to fully take advantage of new tech innovations. Yet, many retailers struggle with master data management and data governance. Hosted by Parker Avery retail consultants and master data experts, our June 29 Talk Retail to Me Transformation Happy Hour explored the most pressing master data challenges Parker Avery's clients and other retailers are facing. Our happy hour hosts provided a brief overview of master data challenges and the implications of not having a planful approach and data governance in place. Most of the happy hour was spent answering questions and having an open dialog with participants. Show resources: Data governance scope and definitions infographicData governance and master data management resourcesProject Planning: Four Considerations for Data ReadinessMake No Mistake: Avoiding Data Governance IssuesNew Strategy for Master Data Supports Core Merchandising TransformationRetailer’s Master Data Management Improvements Drive Omnichannel GrowthRetailer’s New PIM System Boosts Efficiency and Data Accuracy To learn how Parker Avery helps clients through transformations by ensuring a strategic approach to managing data, please see our consulting services: https://parkeravery.com/consulting-services/.

Back by popular demand! Due to so much interest in our earlier podcast discussion on Transformational Leadership, we hosted an online happy hour focused on the same topic so we could answer your questions in a live format. This fun, interactive event was hosted by Parker Avery OCM experts and retail veterans, Kathi Toll, Marty Anderson, and Carrie Habel who refocused the traditional paradigm of change management to a mindset that instills stronger elements of transformational leadership. Joining from three different states, three timezones, two airports, and one home office, Kathi, Carrie, and Marty discussed how retail leaders can assess and improve their ability to engage their teams to become ambassadors of meaningful transformative change. Materials and links discussed during the show: Change Management Resources (online)OCM and Transformational Leadership Resources (pdf)Change Management AssessmentThe Nordy Pod To learn how Parker Avery helps clients through transformations and navigate change, please see our change management services: https://parkeravery.com/change-management-services/

In this episode of Talk Retail to Me, Parker Avery consultants and retail veterans Marty Anderson, Deanna Emsley, and Mike Johnson take a deep dive into the world of retail hierarchies. Senior Director of Marketing, Tricia Gustin, hosts the discussion, during which the experts discuss: To learn more about Parker Avery's retail consulting services and our areas of expertise, please visit: https://parkeravery.com/consulting-services/

In this episode of Talk Retail to Me, Parker Avery consultants take a deep dive into allocation and replenishment. Coming off the heels of Shoptalk 2023, where so many people are still reaching for the shiny tech, we are focused on ensuring the basics of retail are securely and optimally in place so those customer-facing innovations work well and deliver a great customer experience. Allocation and replenishment is one area with its share of innovations like integration to AI-driven demand forecasting, but also brings lots of opportunities to increase internal and external efficiencies and result in better inventory management and visibility. Senior Director of Marketing, Tricia Gustin, hosts Parker Avery retail experts Nia McDonald, Mike Johnson, and Dave Seeley. All are senior managers with Parker Avery and have been deep in client work focused on allocation and replenishment. To learn more about Parker Avery's retail consulting services and our areas of expertise, please visit: https://parkeravery.com/consulting-services/

Organizational change management and retail experts Kathi Toll and Carrie Habel discuss transformational leadership and why this competency is critically important. They outline how it differs from change management and specific tactics retailers and brands must take to evolve their organizations and people into transformational leaders. https://parkeravery.com/kathi-toll/ https://parkeravery.com/carrie-habel/ To learn more about The Parker Avery Group and our range of consulting services for retailers and CPG companies, please visit https://parkeravery.com. For the video version of this episode, visit: https://youtu.be/XibEpX3uuvc

In this episode of our Talk Retail to Me podcast, we discuss integrated business planning (IBP) and how Parker Avery approaches this strategic capability that many retailers and consumer brands struggle to effectively grasp because of the traditionally highly siloed nature of planning. This episode features Sam Iosevich, Parker Avery’s Chief Analytics Officer, and Steve Gordon, our Chief Customer Officer. Both Sam and Steve have deep experience with aligning organizations’ planning processes around a unified demand signal. Also joining the conversation is retail veteran and Principal Marty Anderson, who lends an industry-backed perspective from his experience implementing integrated business planning at Belk. The trio of experts outlines changes and challenges companies experience as they attempt to migrate towards more collaborative IBP, and how Parker Avery’s Enterprise Demand Intelligence solution not only easily integrates into our clients’ existing planning systems, but provides data at levels and measurements appropriate to be used by each functional area. To learn more about Parker Avery's retail and demand planning experience, clients, and consulting services, please visit https://parkeravery.com Introduction music: On My Way by Kevin MacLeod | Link: https://incompetech.filmmusic.io/song/4163-on-my-way | License: http://creativecommons.org/licenses/by/4.0/ | Cover image by Jorge Guillen from Pixabay.

Tricia Gustin, Senior Director of Marketing for The Parker Avery Group is joined by Parker Avery’s CEO, Robert Kaufman, along with Senior Manager John Lawing. The trio takes a deep dive into the product development process and supporting PLM systems. Based on their decades of experience helping Parker Avery clients enhance this key functional area, they also highlight best practices and innovations that retailers and brands should be considering, as well as common pitfalls to avoid. Questions covered include: To learn more about Parker Avery's retail and product development experience, clients, and consulting services, please visit https://parkeravery.com Introduction music: On My Way by Kevin MacLeod | Link: https://incompetech.filmmusic.io/song/4163-on-my-way | License: http://creativecommons.org/licenses/by/4.0/ | Cover image by Jorge Guillen from Pixabay.

In this episode of Talk Retail to Me, Tricia Gustin is joined by Parker Avery's Chief Analytics Officer Sam Iosevich, along with Senior Analytics Consultant Scott Kirila and Professor Alex Iosevich from the University of Rochester mathematics department. This episode provides an insider’s view of the university’s STEM Tripods 2022 summer research program. The group discusses the "real world" retail industry experience the participating students received, Parker Avery's hands-on involvement, as well as how the program continues to expand. STEM for All is a month-long summer program during which participants from the university and other local colleges, as well as some high schools, work on intensive research projects outlined by billion-dollar, global companies. The Parker Avery Group’s analytics team has been deeply involved in these STEM programs for several years, and the team will continue its partnership with UR in future research programs. To learn more and get involved in this growing program, please use the following links: Parker Avery press release 2022 version of the STEM For All program: https://people.math.rochester.edu/faculty/iosevich/stemforall2022.html Ongoing undergraduate research program: https://people.math.rochester.edu/faculty/iosevich/Fall2021DataScienceUndergradResearch.html Research paper resulting from Tripods/StemForAll2022 (Alex and Scott are co-authors): https://arxiv.org/abs/2209.12079 Featured on the Best 60 Retail Podcasts Introduction music: On My Way by Kevin MacLeod | Link: https://incompetech.filmmusic.io/song/4163-on-my-way | License: http://creativecommons.org/licenses/by/4.0/ | Cover image by Jorge Guillen from Pixabay.

This episode of Talk Retail to Me features Principal Marty Anderson and Senior Manager Dmitry Magas, who are both retail pricing and advanced analytics experts. A few weeks ago, Maria Monteros from Modern Retail interviewed Marty and Dmitry for an article she wrote titled, “Not raising prices is the hot new inflation marketing tactic.” We invite you to sit in on their conversation, where the two experts discuss how different pricing strategies, along with deeply understanding price elasticities of your products, and the use of advanced analytics tools like Parker Avery's are capabilities that set retail leaders far ahead of their competition. Featured on the Best 60 Retail Podcasts Introduction music: On My Way by Kevin MacLeod | Link: https://incompetech.filmmusic.io/song/4163-on-my-way | License: http://creativecommons.org/licenses/by/4.0/ | Cover image by Jorge Guillen from Pixabay.

This week, we welcome Mark Burstein who is the EVP, Industry & Market Development for Logility. Logility is a supply-chain-focused solution vendor that is accelerating the digital sustainable supply chain by helping retailers seize new opportunities, sense and respond to changing market dynamics, and more profitably manage their complex global businesses. Mark is also a Contributing Member of the Forbes Technology Council. Joining Mark is Parker Avery Partner Randi Nolan. The two industry experts recently attended the American Apparel and Footwear Association’s Traceability and Sustainability Conference held in beautiful downtown Pittsburgh, Pennsylvania. In this episode, we discuss their key takeaways from the AAFA conference, as well as why retailers need to start now with a clear roadmap that includes sustainability in the supply chain. They also touch on where other retailers are in their sustainability efforts, as well as critical first steps retailers must take to achieve sustainable supply chain maturity. Learn more about Logility: https://www.logility.com/ Learn more about the AAFA: https://www.aafaglobal.org/ Featured on the Best 60 Retail Podcasts Introduction music: On My Way by Kevin MacLeod | Link: https://incompetech.filmmusic.io/song/4163-on-my-way | License: http://creativecommons.org/licenses/by/4.0/ | Cover image by Jorge Guillen from Pixabay.

This week, Parker Avery Principal Marty Anderson along with Senior Managers Heidi Csencsits and Dmitry Magas discuss retail pricing and promotions. The three industry experts expand on their recent core merchandising conversation and take a deep dive into another key retail capability area. Along with host Tricia Gustin, the team covers: To learn more about Parker Avery's retail experience, clients, and services, please visit https://parkeravery.com Featured on the Best 60 Retail Podcasts Introduction music: On My Way by Kevin MacLeod | Link: https://incompetech.filmmusic.io/song/4163-on-my-way | License: http://creativecommons.org/licenses/by/4.0/ | Cover image by Jorge Guillen from Pixabay.

In this episode, The Parker Avery Group continues our focus on core retail functions and we cover merchandise financial planning (MFP). Senior Director of Marketing, Tricia Gustin is joined by Senior Managers LouAnn Villasor and Russ Smith, both of whom have deep experience in merchandise financial planning business processes and system implementation across a wide variety of retailers. In this discussion, we focus on MFP challenges, innovations, and key capabilities. To learn more about Parker Avery's retail experience, clients, and services, please visit https://parkeravery.com Featured on the Best 60 Retail Podcasts Introduction music: On My Way by Kevin MacLeod | Link: https://incompetech.filmmusic.io/song/4163-on-my-way | License: http://creativecommons.org/licenses/by/4.0/ | Cover image by Jorge Guillen from Pixabay.