The New Warehouse Podcast

In this episode of The New Warehouse Podcast, Kevin chats with Eric Ricardo, VP of Operations at DHL eCommerce. Eric breaks down how DHL eCommerce operates within the broader DHL network and how it connects retailers to end consumers. The conversation centers on parcel throughput optimization, network design, and the balance between automation and labor. Eric shares how DHL moves millions of packages daily, manages peak demand fluctuations, and plans years in advance to maintain speed and consistency. More importantly, he explains how throughput defines success in modern parcel shipping operations. Learn more about our sponsors here: Ocado Intelligent Automation, MPC & IFS Softeon Follow us on LinkedIn and YouTube. Support the show

In this episode of The New Warehouse Podcast, Kevin chats with Dr. Stephen Neel of Lineage about what it really takes to manage food safely at scale. Lineage operates one of the world’s largest temperature-controlled warehouse networks, but this conversation makes it clear they see themselves as much more than cold storage. Dr. Neel walks through how food behaves differently from other products, why microclimates matter, and how traceability is reshaping operations. More importantly, he introduces a mindset shift that challenges how most warehouses think about efficiency, risk, and responsibility. Learn more about our sponsors here: Ocado Intelligent Automation, MPC & IFS Softeon Follow us on LinkedIn and YouTube. Support the show

In this episode of The New Warehouse Podcast, Kevin chats with Mike Ross, President of the Franklin County Area Development Corporation (FCADC). Ross has spent over 40 years in economic development and walks through how Franklin County, Pennsylvania, became a true logistics hub. They get into what actually drives that kind of growth. It’s not just location. It’s infrastructure, long-term planning, and knowing how to land the right projects at the right time. Learn more about our sponsors here: Ocado Intelligent Automation, MPC & IFS Softeon Follow us on LinkedIn and YouTube. Support the show

In this episode of The New Warehouse Podcast, Kevin chats with Dave Harriger, CEO and Founder of Swifthouse, about the evolution of his 3PL business and the journey to implementing a new WMS. Based just outside Philadelphia, Swifthouse supports e-commerce brands with fulfillment services from pick and pack to shipping and tracking. Dave shares how early growth, major client shifts, and operational challenges forced him to rethink his strategy. The conversation explores why defining your niche, building strong processes, and saying no to the wrong clients can ultimately drive better, more sustainable growth. Learn more about our sponsors here: Ocado Intelligent Automation, MPC & IFS Softeon Follow us on LinkedIn and YouTube. Support the show

In this episode of The New Warehouse Podcast, Kevin chats with Art Eldred, SVP, Mark Dickinson, SVP and General Manager at Attabotics, and Bruce Robbins, President and Founder of Lafayette Engineering. The conversation centers on Attabotics’ return to the market through a partnership with Lafayette. Together, they explore what went wrong, what remains strong, and how the technology is evolving. More importantly, they break down how dense storage, rapid access, and flexible deployment models are positioning Attabotics for a more practical and scalable future. Learn more about our sponsors here: Ocado Intelligent Automation, MPC & IFS Softeon Follow us on LinkedIn and YouTube. Support the show

Kevin chats with Max Cao, Co-founder and CEO of Jacobi Robotics, and Pete Allen, who wears many hats, including serving as a Board Adviser for Jacobi. Together, they discuss long-standing challenges of tackling mixed-case palletizing in warehouse operations. Jacobi Robotics enables robots to handle complex, real-world case flows without requiring massive infrastructure changes. The conversation explores how Jacobi is bridging the gap between research and real deployment, why brownfield environments matter, and how their Omni Palletizer is making automation more accessible across industries. Learn more about our sponsors here: Ocado Intelligent Automation, MPC & IFS Softeon Follow us on LinkedIn and YouTube. Support the show

In this episode of The New Warehouse Podcast, Kevin chats with Jeff Belcher, General Manager at CMC Packaging Automation, and Craig Hall, Head of Sales for North America. Together, they explore how right-sized packaging automation is reshaping fulfillment operations. CMC, a family-run company with over 40 years of history, has evolved from mailing and wrapping to become a leader in automated e-commerce packaging. The conversation focuses on the shift from manual pack stations to machine-level packaging, the rise of right-sized solutions, and how operators can rethink packout to improve efficiency, reduce waste, and better handle the complexity of modern orders. Learn more about our sponsors here: Ocado Intelligent Automation, MPC & IFS Softeon Follow us on LinkedIn and YouTube. Support the show

In this episode of The New Warehouse Podcast, Kevin chats with Martin Boyd of Big Joe Forklifts about one of the most important shifts happening in material handling today. Big Joe has built its reputation on simple, cost-effective electric equipment and is now pushing deeper into lithium-powered solutions. The conversation centers on what it really takes to transition from internal-combustion to electric forklifts. More importantly, it explores why many operations hesitate, what has changed in technology, and how companies can make the transition without overspending or sacrificing performance. Learn more about our sponsors here: MPC & IFS Softeon Follow us on LinkedIn and YouTube. Support the show

In this episode of The New Warehouse Podcast, Kevin chats with Brandon Page, Executive Vice President and Head of Leasing and Customer Solutions at Link Logistics, and Stephanie Rodriguez, National Director of Industrial Services at Colliers. Together, they break down how the warehouse real estate market is shifting into a more balanced state. Link Logistics, with roughly 3,000 buildings and 470 million square feet, represents a massive footprint across the U.S., while Colliers brings a global advisory perspective. The conversation explores changing demand patterns, evolving decision-making, and what warehouse operators need to understand as they evaluate space in today’s market. Learn more about sponsors here: EPG, iAutomate, Big Joe Forklifts, Surgere, Ocado Intelligent Automation Follow us on LinkedIn and YouTube. Support the show

In this episode of The New Warehouse Podcast, Kevin chats with Ben Hull, Director of Sales at Item America, about how modular warehouse solutions are reshaping operations. Item America, a German-based company with a growing U.S. presence, specializes in aluminum extrusion systems that allow teams to design and build custom solutions on the shop floor. From ergonomic workstations to AMR-compatible carts, the conversation explores how flexibility, customization, and continuous improvement are driving smarter warehouse design. Hull shares how modular thinking helps operations reduce waste, adapt faster, and create solutions that truly fit their needs. Learn more about sponsors here: EPG, iAutomate, Big Joe Forklifts, Surgere, Ocado Intelligent Automation Follow us on LinkedIn and YouTube. Support the show

Kevin chats with Vincent Fletcher of Carton Cloud, alongside Shaun Hagen, live from Manifest 2026 in Las Vegas. Carton Cloud offers a combined warehouse and transport management system built from real 3PL operations. The conversation centers on how 3PLs are navigating rising volumes, labor constraints, and shifting customer demands. Fletcher and Hagen share how Carton Cloud is helping operators stay flexible and scale effectively, especially as workflows evolve from traditional B2B models to high-volume e-commerce fulfillment. Learn more about sponsors here: EPG, iAutomate, Big Joe Forklifts, Surgere, Ocado Intelligent Automation Follow us on LinkedIn and YouTube. Support the show

In this episode of The New Warehouse Podcast, Kevin chats with Dave Gutierrez, Vice President of Sales at OLIMP Warehousing. OLIMP operates a digital marketplace that connects available warehouse capacity with companies that need fast logistics support. The conversation explores the growing demand for on-demand warehousing and why it is becoming an essential tool for brokers, carriers, and warehouse operators. Gutierrez explains how OLIMP helps solve urgent freight problems, particularly when shipments are rejected, damaged, or delayed. By connecting warehouses with immediate service opportunities, OLIMP enables businesses to recover disrupted shipments while helping warehouses monetize unused labor and space. Learn more about sponsors here: EPG, iAutomate, Big Joe Forklifts, Surgere, Ocado Intelligent Automation Follow us on LinkedIn and YouTube. Support the show

In this episode of The New Warehouse Podcast, Kevin chats with Abby Nawrocki, CEO and Founder of Stock. Abby brings deep experience in operations and logistics, having worked with companies like DHL, Radial, Shopify, and Flexport. Her company, Stock, focuses on solving a growing supply chain problem: excess 3PL inventory. Through a marketplace model, Stock connects warehouses and brands with nonprofit organizations that can use surplus goods. The conversation explores how excess 3PL inventory builds up, why traditional liquidation often fails, and how alternative channels, such as donation, can create both financial and social value for modern warehouse operators. Learn more about sponsors here: EPG, iAutomate, Big Joe Forklifts, Surgere, Ocado Intelligent Automation Follow us on LinkedIn and YouTube. Support the show

In this episode of The New Warehouse Podcast, Kevin Lawton speaks with Bill Wappler, CEO and founder of Surgere, live from the show floor at Manifest 2026. Surgere focuses on capturing highly accurate supply chain data and making it usable across complex logistics environments. In the conversation, Wappler shares how data-capture technologies are evolving, how massive volumes of supply chain data are reshaping the industry, and why the next frontier may involve mobile data-capture systems and AI-driven analysis. Learn more about sponsors here: EPG, iAutomate, Big Joe Forklifts, Surgere, Ocado Intelligent Automation Follow us on LinkedIn and YouTube. Support the show

In this episode of The New Warehouse Podcast, Kevin Lawton brings together a panel representing every side of the warehouse automation buying journey. The conversation features Christoph Buchmann, CEO of iAutomate; Mert Selchuk, Director of Supply Chain Strategy, Solutions Design, and Engineering at Staples Canada; and Rainer Buchmann, former CEO of Dematic and SSI Schaefer and current CEO of Dynamics Plus. Together, they unpack where automation projects truly begin, why many efforts stall before they start, and how buyers and solution providers can navigate complexity with better data, clearer alignment, and stronger partnerships. Learn more about sponsors here: EPG, iAutomate, Big Joe Forklifts, Surgere, Ocado Intelligent Automation Follow us on LinkedIn and YouTube. Support the show

In this episode of The New Warehouse Podcast, Kevin chats with Adrian Stoch, CEO of Americas, and Colin McAleenan, Vice President of Marketing and Business Development at Hai Robotics. Stoch and McAleenan share insights on automation failures, customer expectations, data integrity, and the importance of alignment between vendors, integrators, and warehouse operators. Hai Robotics, known for its mobile ASRS technology and the recently introduced HaiPick Climb system, focuses on solving real operational challenges rather than simply improving robot performance. Stoch shares insights into automation failures, customer expectations, and the importance of aligning vendors, integrators, and operators around measurable operational outcomes. Learn more about sponsors here: EPG, iAutomate, Big Joe Forklifts, Surgere, Ocado Intelligent Automation Follow us on LinkedIn and YouTube. Support the show

In this episode of The New Warehouse Podcast, Kevin chats with Josh Owen of Cycle Labs live from Manifest. Josh, who has spent more than 20 years deploying supply chain systems, shares how warehouse technology has evolved from manual operations to layered WMS, TMS, OMS, and WES environments. As systems have multiplied, so has complexity. Cycle Labs focuses on enterprise test automation, helping organizations introduce change faster while maintaining quality. The conversation explores why warehouses avoid change, how poor testing erodes trust, and why continuous automation is becoming essential in modern distribution environments. Learn more about sponsors here: EPG, iAutomate, Big Joe Forklifts, Surgere, Ocado Intelligent Automation Follow us on LinkedIn and YouTube. Support the show

Welcome to this episode of The New Warehouse Podcast, recorded live from Manifest 2026. Kevin chats with Michelle Harris, a leader at Our Serviceworks (OSW), a Dallas-based 3PL providing outsourced customer care and fulfillment services. With roots going back to 1988, OSW has evolved alongside its customers, expanding from customer care into fulfillment while keeping culture and experience front and center. In this conversation, Harris shares how carrier strategy, operational discipline, and people-first hiring shape the fulfillment experience brands and customers actually feel. Learn more about sponsors here: EPG, iAutomate, Big Joe Forklifts, Surgere Follow us on LinkedIn and YouTube. Support the show

In this episode of The New Warehouse Podcast, Kevin Lawton chats with Jim Bureau, President and CEO of Loftware, about why product identification sits at the center of modern supply chain operations. With nearly 40 years in the market, Loftware has seen identification evolve from basic labels to a strategic enabler of collaboration, automation, and visibility. Jim shares how connected packaging, standardization, and cloud-based systems help organizations break down internal and external silos while reducing costly disruptions. The conversation also explores the human side of automation and what’s next for identification technologies across manufacturing, life sciences, and consumer goods. Learn more about sponsors here: EPG, iAutomate, Big Joe Forklifts, Surgere Follow us on LinkedIn and YouTube. Support the show

What is an ASRS? Why should you get an ASRS? What is the right item mix for an ASRS? How are real users using their ASRS? We're teaming up with the MHI Industry Group for ASRS to bring you insights from actual users of automated storage and retrieval systems to learn exactly what it's like to have a system and what you should know about them. Kevin was joined by Jason Minghini from Kenco and Omer Rashid from DHL Supply Chain to dive into all things ASRS and learn about their first hand experience utilizing these systems in their operations. Originally broadcast live on LinkedIn and YouTube. Learn more about the ASRS Industry Group here: https://www.mhi.org/asrs Learn more about sponsors here: EPG, iAutomate, Big Joe Forklifts, Surgere Follow us on LinkedIn and YouTube. Support the show