The Payments Show Podcast

In episode 100 of The Payments Show Podcast, I spoke to Tachat Igityan who is the Founder of destream. destream is a financial platform for content creators which revolutionises the way content creators receive payments and donations. VIDEO and PDF Transcript: - click here https://thepaymentsshow.substack.com/p/100 Summary of topics discussed: (01:41) - Guest Introduction: Tachat Igityan (Founder, destream) (03:52) - Payment Challenges Faced by Content Creators (05:27) - Origin Story: Frustrations as a Donator (07:05) - Abundance of Tools... Nothing for Payments (09:23) - Creators Are Not Traditional "Merchants" (11:23) - Creators Are Not "Startups" Either! (12:51) - Terms & Conditions vs Legal Compliance (13:50) - First-Party Fraud (Friendly Fraud) (19:03) - The Solution: Payment Links and more (22:52) - Hassle-Free Payments for Creators (24:36) - Aggregation = Power: a Win for Banks and Creators (26:50) - ASMR and OnlyFans Save The Day! (29:06) - Why destream Exists: To Help You (31:20) - Less Steps = More Donations (33:17) - The Future: Physical + Digital Payment Experiences (35:26) - Local Payment Methods and One-Click Payments (37:26) - Getting Started with destream (39:04) - Cyprus: Startups and a New Creator MEP! Details: - Recorded on 18 Jul 2024 - Host: Satwant Phull - Guest: Tachat Igityan, Founder, destream Next Steps: - destream: destream.net | @destreamproject

In episode 99 of The Payments Show Podcast, I spoke to Das Pattathil who is the Co-Founder & Head of Product at Nextuple. Nextuple helps retailers transform their legacy Omnichannel Order Management systems using microservices. VIDEO and PDF Transcript: - click here https://thepaymentsshow.substack.com/p/99 Summary of topics discussed: (00:36) - Guest Introduction: Das and Nextuple (01:03) - Understanding Nextuple's Mission (01:42) - Challenges in Retail Fulfilment (02:12) - Importance of Accurate Delivery Promises (03:56) - Real-World Example: Early Delivery (05:08) - Impact of Precise Delivery Promises (06:12) - Microservices in Order Management (07:40) - Internal Fulfilment Challenges (09:11) - Legacy Systems vs. Microservices (12:45) - Case Study: BJ's Wholesale Club (15:07) - Ideal Customer Profile (16:30) - Retail Challenges: Self Checkouts and Returns (19:59) - Expanding Beyond Retail: B2B and Wholesale (22:42) - Nextuple's Core Philosophy and Community (24:12) - Future Trends in Retail and Fulfilment (30:05) - Conclusion and Final Thoughts Details: - Recorded on 18 Jul 2024 - Host: Satwant Phull - Guest: Das Pattathil, Co-Founder & Head of Product, Nextuple Next Steps: - Nextuple: nextuple.com | @NextupleInc

In episode 98 of The Payments Show Podcast, I spoke to Suryaveer (Suri) Singh who is the Head of Loyalty CRM & Data at the Emirates National Oil Company (ENOC). Suri manages the ‘Yes Rewards’ fuel loyalty program at ENOC. Yes Rewards allows customers to benefit from exclusive offers and deals across Yes participating brands and earn points for all customer purchases within the network. VIDEO Version and PDF Transcript: - click here https://thepaymentsshow.substack.com/p/98 Summary of topics discussed: 00:20 - Guest Introduction: Suri from Yes Rewards in Dubai 01:16 - Overview of the YES Rewards Program 02:16 - Core ENOC Brands and Services 02:58 - Expanding YES Rewards Beyond Fuel 05:22 - Challenges with Loyalty Programs 05:58 - Addressing App Saturation and Engagement 06:38 - Relevance and Customer Engagement 08:52 - Instant Gratification and Offers 15:55 - Results and Success of YES Rewards 18:35 - Designing a User-Friendly App 23:18 - Differentiation in the Market 27:33 - Future of Loyalty Programs 29:01 - Upcoming Trends in Loyalty and AI 30:12 - Closing Thoughts and Recommendations Details: - Recorded on 18 Jul 2024 - Host: Satwant Phull - Guest: Suryaveer (Suri) Singh, Head of Loyalty CRM & Data, Yes Rewards / Emirates National Oil Company (ENOC). Next Steps: - Yes Rewards: yesrewards.ae

In episode 97 of The Payments Show Podcast, I spoke to Donat Husjainov, who is the Chief Product Officer at XData Group. XData Group is a B2B software development company that offers cutting-edge technology solutions exclusively for banks including UX/UI design, product prototyping, MVP creation and much more. VIDEO Version and PDF Transcript: - click here https://thepaymentsshow.substack.com/p/97 Summary of topics discussed: 00:19 - Guest Introduction: Donat from xData Group 00:57 - Overview of xData Group 01:56 - Importance of UX and UI in Banking 03:46 - Current Projects and Client Solutions 05:07 - SaaS vs. Custom Solutions for SMEs 12:07 - The Role of Metrics and Analytics 15:07 - Engaging with Clients: Process and Steps 21:53 - Security and Cloud Solutions 23:37 - App Fatigue and Super Apps 27:31 - Chatbots and AI in Banking 30:14 - Future Plans and Market Expansion 31:00 - UI in Asia vs The West 36:03 - Final Thoughts and Recommendations Details: - Recorded on 15 Jul 2024 - Host: Satwant Phull - Guest: Donat Husjainov, Chief Product Officer, XData Group Next Steps - xData Group: xdatagroup.io

In episode 96 of The Payments Show Podcast, I spoke to Jordan Wright who is the CEO and Co-Founder of Atomic Financial. Atomic Financial has recently introduced a solution called PayLink which offers businesses the ability to offer customers recurring bill pay, updating payment methods, and managing subscriptions. VIDEO Version and PDF Transcript: - click here https://thepaymentsshow.substack.com/p/96 Summary of topics discussed: 00:19 - Guest Introduction: Jordan Wright 00:55 - Atomic Financial Overview 02:03 - Championing Financial Mobility 02:49 - PayLink and Payment Solutions 03:31 - Consumer Financial Management 04:10 - Expanding Access to Services 04:54 - Jordan's Personal Motivation 06:48 - Implementation and Use Cases 07:55 - Consumer Banking Competition 09:45 - Subscription Management 13:27 - Customer Examples 16:48 - App Fatigue and Financial Hubs 23:52 - Reliability of Payment Systems is Critical 27:29 - Closing Remarks and Contact Information 28:28 - Future of Payments and Real-Time Transactions Details: - Recorded on 27 Jun 2024 - Host: Satwant Phull - Guest: Jordan Wright, CEO and Co-Founder, Atomic Financial Next Steps: - Get in touch with Satwant: digitalmoneylab.com - Atomic Financial: atomic.financial

In episode 95 of The Payments Show Podcast, I spoke to Rodrigo Figueroa who is is the COO at Chargeback Gurus. Chargeback Gurus helps businesses to prevent chargebacks and recover more revenue with flexible technology solutions. VIDEO Version and PDF Transcript: Video: https://thepaymentsshow.substack.com/p/95 Summary of topics discussed: 01:26 - Global Fintech Insights 02:47 - Exploring International Payment Systems 05:12 - Chargeback Gurus Overview 05:40 - The State of Chargebacks 2024 06:59 - Challenges and Costs of Chargebacks 11:24 - Fraud and Merchant Strategies 27:48 - Laggards in the Company 28:10 - The Rise of Check Fraud 28:43 - Optimism and Challenges in Payment Fraud 29:37 - Fraud During the Pandemic 30:29 - The Distributed Nature of the Card Payments Industry 31:36 - Ideal Customers and Onboarding Process 33:24 - Fighting Chargebacks: Strategies and Expertise 45:24 - Global Reach and Future Predictions Details: - Recorded on 26 Jun 2024 - Host: Satwant Phull - Guest: Rodrigo Figueroa, COO, Chargeback Gurus Next Steps: - Get in touch with Satwant: digitalmoneylab.com - Chargeback Gurus: chargebackgurus.com | @ChargebackGurus

In episode 94 of The Payments Show Podcast, I spoke to Merrick Theobald who is the VP of Marketing at BitPay. BitPay is a payment platform that enables businesses to accept bitcoin and other popular cryptocurrencies as a form of payment. VIDEO Version and PDF Transcript: - click here https://thepaymentsshow.substack.com/p/94 Summary of topics discussed: (00:43) - Bitcoin's Price Surge: A Crypto Update (01:11) - Introducing BitPay and the Crypto Payment Landscape (02:52) - The Surprising Popularity of Litecoin in Transactions (03:20) - Crypto Adoption Among Top E-commerce Companies (03:41) - The Growing Mainstream Acceptance of Cryptocurrency Payments (06:48) - Exploring BitPay's Success and Customer Demographics (07:34) - Luxury Purchases and Everyday Needs: BitPay's Wide Reach (09:14) - Why Companies Choose Crypto: The Case of AMC and PacSun (10:45) - Expanding BitPay's Services: Payroll, Payouts, and Bill Payments (13:06) - The Importance of B2B Payments and Stablecoins (15:05) - Educating Businesses and Consumers on Crypto Benefits (18:07) - Global Impact and the Equalizing Power of Cryptocurrency (19:05) - Nation States and Big Companies Investing in Bitcoin (20:38) - Building Trust in the Crypto Payment Industry (33:08) - The Future of Payments: AI, Bill Payments, and More (33:09) - Predictions for the Payments World: NFTs, AI, and Beyond (34:40) - BitPay's Innovations and Future Plans (36:46) - Closing Thoughts and Future Outlook Details: - Recorded on 25 Apr 2024 - Host: Satwant Phull - Guest: Merrick Theobald, VP of Marketing, BitPay Next Steps - Get in touch with Satwant: digitalmoneylab.com - BitPay: bitpay.com | @BitPay - Bit Pay Articles: > > Top Questions to Ask When Choosing a Crypto Payment Processing Partner: click here > > BitPay Blog: https://bitpay.com/blog/

In episode 93 of The Payments Show Podcast, I spoke to Francesc Altisent who is the VP of Product at Mangopay. Mangopay provides a modular payment infrastructure for the world's largest marketplaces and platforms. VIDEO Version: - click here https://thepaymentsshow.substack.com/p/93 Summary of topics discussed: (00:23) - Introducing Francesc and Mangopay (00:44) - Surprising Stats on Online Marketplaces (01:06) - The Expansive Reach of Marketplaces (01:47) - Diversifying Beyond Big Names (02:33) - Challenges and Growth in Marketplaces (03:46) - Case Studies: Vinted and Chrono24 (04:23) - Adapting to Various Marketplace Scenarios (05:25) - Flexibility in Payment Solutions (06:08) - Peer-to-Peer vs. Professional Marketplaces (07:41) - Choosing the Right Payment Provider (09:35) - Navigating Payment System Choices (14:50) - The Importance of Flexibility and Modularity (18:38) - Expanding MangoPay's Market Reach (21:56) - Fraud Prevention and Security Measures (27:04) - Engaging with MangoPay: Getting Started (32:46) - Closing Thoughts and Chit Chat Details: - Recorded on 23 Apr 2024 - Host: Satwant Phull - Guest: Francesc Altisent, VP of Product, Mangopay. [Next Steps] - Get in touch with Satwant: digitalmoneylab.com - Mangopay: mangopay.com | @mangopay

In episode 92 of The Payments Show Podcast, I spoke to Juliana Pereira who is the SVP of Marketing at Trustmi. Trustmi is a payment security solution that protects businesses from losing money through cyberattacks, internal collusion, human error, and ensuring payments go to the right place. VIDEO and PDF Transcript: - click here https://thepaymentsshow.substack.com/p/92 Summary of topics discussed: (00:46) - Exploring Trustmi's Mission and Impact (02:04) - The Staggering Cost of Payment Fraud (03:13) - Deep Dive into Trustmi's Solution for Payment Security (07:38) - Understanding Trustmi's Integration and Implementation (12:02) - Bank Account Validation: Not Enough Against Fraud (15:27) - Tackling Duplicate Payments and Financial Errors (19:02) - Overview of Trustmi's Comprehensive Solution Modules (20:57) - Addressing Supply Chain Attacks and Insider Collusion (21:31) - Unveiling Email Compromise Tactics (22:36) - Detecting Supply Chain Fraud (23:08) - The Insidious Insider: Internal Collusion Exposed (25:05) - Audit Logs and Separation of Duties (25:11) - Real-World Fraud Stories and Lessons (26:28) - Comprehensive Solutions for Complex Problems (27:17) - Case Study: Colgate Palmolive's Security Success (30:26) - Getting Started: Proof of Concept and Deployment (35:08) - Facing the Future: AI and Cybersecurity Trends (40:53) - Closing Thoughts and Chit Chat Details: - Recorded on 22 Apr 2024 - Host: Satwant Phull - Guest: Juliana Pereira, SVP of Marketing, Trustmi. [Next Steps] - Get in touch with Satwant: digitalmoneylab.com - Trustmi: trustmi.ai

In episode 91 of The Payments Show Podcast, I spoke to George Csahiouni who is the CEO at Swoop Finance Swoop Finance helps Small to Medium businesses upgrade, replace, or acquire new technology on a low monthly payment plan. VIDEO and PDF Transcript: - click here https://thepaymentsshow.substack.com/p/91 Summary of topics discussed: (01:16) - Introduction to Swoop Finance (02:06) - The Growing Market of POS and PaaS (03:50) - What Sets Swoop Apart in the Marketplace (04:50) - Exploring Swoop's Innovative Financing Solutions (14:35) - Swoop's Impact on SMBs: Lowering Payment Processing Costs (22:40) - The Benefits of Swoop's Solutions for End Users (23:09) - Exploring Flexible Financing Solutions (23:31) - Customized Lease Terms and Micro Lending (24:25) - The Challenge of Small Business Financing (25:48) - Comprehensive Financing Beyond Technology (26:24) - Emergency Funding and Business Expansion Support (28:20) - Real-World Business Scenarios and Solutions (30:33) - Optimizing Payment Processing and Technology Upgrades (32:04) - Acquiring Customers and Implementing Solutions Quickly (34:26) - Future Trends in Payment and Retail Spaces Details: - Recorded on 16 Apr 2024 - Host: Satwant Phull - Guest: George Csahiouni, CEO, Swoop Finance [Next Steps] - Get in touch with Satwant: digitalmoneylab.com - Swoop Finance: swoopfinancing.com | info@swoopfinancing.com | USA: +1 877.707.9667

In episode 90 of The Payments Show Podcast, I spoke to Warren Brown who is the Head of Product at Settle. Settle is an all-in-one payments solution for growing consumer brands. It offers Payments, AP automation, Working Capital and more. VIDEO and PDF Transcript: - click here https://thepaymentsshow.substack.com/p/90 Summary of topics discussed: (00:21) - Introduction (00:57) - Overview of Settle: Revolutionising E-commerce Growth (01:55) - Settle's Impact and Growth Trajectory (02:51) - The Product Side: Unlocking Growth for Customers (04:30) - Exploring Settle's Core Solutions: A Deep Dive (05:39) - The Power of Automation and Financing in Operations (08:27) - Transitioning from Traditional Tools to Settle (10:33) - The Origin Story of Settle (12:23) - Target Audience: Startups, Scale-ups, and Accountants (13:40) - The Role of Accountants in Settle's Ecosystem (18:52) - Case Studies: Real-world Success Stories (24:30) - The Transition Process to Settle's Platform (27:22) - Settle's Customer Base and International Payments (34:52) - Future Goals and Predictions for the Payment Space Details: - Recorded on 15 Apr 2024 - Host: Satwant Phull - Guest: Warren Brown, Head of Payments, Settle [Next Steps] - Get in touch with Satwant: digitalmoneylab.com - Settle: settle.com | @usesettle

In episode 89 of The Payments Show Podcast, I spoke to Tim Brown who is the Global Identity Officer at Prove. Prove is one of the world’s most accurate identity verification and authentication platforms. It is used by thousands of businesses across many industries including e-Commerce, Financial Services, Healthcare and Gaming. VIDEO and PDF Transcript: - click here https://thepaymentsshow.substack.com/p/89 Summary of topics discussed: (00:43) - Meet Tim Brown: Global Identity Officer at Prove (01:02) - The Impact of Prove in Various Industries (02:04) - Tim' Journey in Biometrics and Identity Verification (03:34) - The Evolution of Biometric Technology and Its Adoption (06:25) - Prove's Unique Approach to Identity Verification (07:01) - Enhancing E-commerce and Financial Services with Prove (12:48) - Selfie Scans: The Challenges (15:25) - Profiting from the Future of Identity Verification and Commerce (21:58) - From Payphone to Prove: The Company's Evolution (25:05) - Exploring Passwordless Authentication with Prove Auth (25:23) - The Role of FIDO Alliance in Eliminating Passwords (26:55) - Understanding Passkeys: A Leap Towards Secure Authentication (29:34) - Prove's Approach to Identity Verification and Passkeys (32:24) - The Future of Authentication: Trends and Predictions (32:40) - Enhancing Business Solutions with Prove's Identity Verification (33:29) - Impact of Governments on Wallets, Centralisation and Decentralisation (41:07) - Entertaining Anecdotes from a Career in Identity and Authentication (45:08) - Final Thoughts and How to Connect with Prove (47:06) - Chit Chat Details: - Recorded on 27 Mar 2024 - Host: Satwant Phull - Guest: Tim Brown, Global Identity Officer, Prove [Next Steps] - Get in touch with Satwant: digitalmoneylab.com - Prove: prove.com | @ProveIdentity

In episode 88 of The Payments Show Podcast, I spoke to Megan Oxman who is SVP of Product and Experience at Paysafe. Paysafe offers capabilities in payment processing, digital wallets, and online cash solutions. VIDEO and PDF Transcript: - click here https://thepaymentsshow.substack.com/p/88 Summary of topics discussed: (00:29) - Start (00:56) - Paysafe Overview (01:57) - Stats: The Importance of Offering Diverse Payment Options (03:04) - Exploring PaySafe's Digital Wallets and eCash Solutions (04:56) - The Global Reach of PaySafe's Payment Methods (05:33) - Enhancing Sales Conversion with Diverse Payment Systems (07:24) - Merchant Engagement and Solutions with PaySafe (09:08) - The Evolution of PaySafe's Offerings and Customer Focus (11:23) - Innovations in PaySafe's Product Line (12:58) - The Impact of User Experience (UX) on Payment Solutions (14:20) - The Role of UX Design in Payment Platforms (15:30) - Addressing Fraud and Security in Payment Solutions (18:59) - Understanding PaySafe's Brand Ecosystem (19:51) - The Advantages of PaySafe's Digital Wallet for Merchants (26:07) - Future Predictions and Trends in the Payment Space (26:29) - Frictionless, Intuitive Journeys (27:13) - Consumers Trusting Fewer Providers (27:42) - Growth of Cash (30:26) - Close Details: - Recorded on 18 Mar 2024 - Host: Satwant Phull - Guest: Megan Oxman, SVP of Product and Experience, Paysafe [Next Steps] - Get in touch with Satwant: digitalmoneylab.com - Paysafe: paysafe.com | @Paysafe

In episode 87 of The Payments Show Podcast, I spoke to Dan Moshkovich, VP of Marketing at Chargeflow. Chargeflow helps eCommerce brands recover chargebacks automatically using AI and software. VIDEO and PDF Transcript: - click here https://thepaymentsshow.substack.com/p/87 Summary of topics discussed: (00:21) - Start (01:09) - Chargeback Stats (05:04) - 80/20: "Friendly" Fraud vs "Real" Fraud (08:50) - Easier Than Ever To File a Chargeback (11:26) - Differing Win Rates in Different Industries (16:37) - Solution Overview: 100% Success-based Fees Only (21:53) - ChargeResponse and ChargeScore (26:25) - Human Last Line of Defence (27:40) - Chargeflow Alternatives: Their Weaknesses (30:30) - Getting Started with Chargeflow (32:29) - Customer Success Stories (34:07) - Scams and Frauds: Organized Crime is a Major Threat (37:51) - "To Catch a Fraudster" Podcast (39:11) - Chargebacks Are NOT a "Cost of Doing Business" (41:15) - Chargeflow in 2024 and Beyond (42:27) - Chit Chat Details: - Recorded on 28 Feb 2024 - Host: Satwant Phull - Guest: Dan Moshkovich, VP of Marketing, Chargeflow [Next Steps] - Get in touch with Satwant: digitalmoneylab.com - Chargeflow: chargeflow.io | @chargeflowhq

In episode 86 of The Payments Show Podcast, I spoke to Jonathan Tomek who is the Vice President of Research & Development at Digital Element. Digital Element empowers businesses to extract actionable insights from a consumer’s internet connection, leveraging their IP address. These insights encompass location, connection type, demographic data, VPN usage, and proxy details. By harnessing this data, businesses can enhance ad targeting precision, optimize content localization, and mitigate online fraud. VIDEO and PDF Transcript: - click here https://thepaymentsshow.substack.com/p/86 Summary of topics discussed: (00:00) - Start and Introduction (01:31) - VPN Stats and Their Implications (03:32) - How Do You Find the True Location of a VPN User? (05:19) - Non-human Internet Traffic: Proxies (07:48) - Additional IP Insights: Carrier Databases, Demographics and More (09:46) - IP Characteristics: Evolution of IP Addresses Over Time (11:30) - TOR, Anonymity and the Darknet (14:15) - Customers Using Digital Element: Context Is Key (18:46) - Overview of the Solution (21:11) - Strict Payment Processing Rules Don't Solve All Problems (24:16) - Next Steps: Getting Started with Digital Element (25:17) - New Threats: Connected TV Ad Fraud and Bots (28:22) - Threats from IoT Devices (35:09) - Chit Chat (36:15) - THOTCON Hacking Conference, Chicago And much more… Details: - Recorded on 8 Feb 2024 - Host: Satwant Phull - Guest: Jonathan Tomek, VP of R&D, Digital Element [Next Steps] - Get in touch with Satwant: digitalmoneylab.com - Digital Element: digitalelement.com

In episode 85 of The Payments Show Podcast, I spoke to Len Covello who is the Chief Technology Officer at Engage People Engage People provides loyalty solutions to businesses, enabling members to earn and redeem rewards. VIDEO and PDF Transcript: - click here https://thepaymentsshow.substack.com/p/85 Summary of topics discussed: (00:59) - Stats on Loyalty Points (01:50) - Company Overview: Engage People (04:41) - The Power of Brand Trust in Loyalty Program (05:46) - The Importance of Seamless Integration in Loyalty Schemes (06:14) - Pay with Points (09:29) - The Role of Loyalty Programs in Travel (10:49) - The Impact of App Fatigue on Loyalty Programs (13:18) - The Evolution of Loyalty Programs (13:47) - Paid Loyalty Programs and Exclusivity (16:00) - Personalisation and Timeliness of Offers (21:05) - Where to Start with a New Loyalty Program (25:06) - The Future of Retail and Loyalty (26:10) - Loyalty Fraud and Security (31:17) - Implementing a Loyalty Solution (33:00) - Get In Touch And much more… Details: - Recorded on 31 Jan 2024 - Host: Satwant Phull - Guest: Len Covello, CTO at Engage People Next Steps - Get in touch with Satwant: digitalmoneylab.com - Engage People: engagepeople.com

In episode 84 of The Payments Show Podcast, I spoke to Alex Harris who is a Co-founder at FIAT Ventures. FIAT Ventures is a Venture Capital company based in Silicon Valley which has a unique method of working closely with their portfolio companies compared to other VC firms. This discussion ranges from the unusual journey Fiat Ventures took into the world of venture capitalism, to their insights into specific payment companies they have backed and the dynamics of those partnerships. VIDEO and PDF Transcript: - click here https://thepaymentsshow.substack.com/p/84 Summary of topics discussed: (00:36) - Welcome (03:02) - Start: Introducing Alex Harris and Fiat Ventures (03:33) - The Journey to Venture Capital (04:38) - The Growth of Fiat Ventures (06:07) - The Unique Approach of Fiat Ventures in Building Companies (08:29) - The Founding Story of Fiat Ventures (10:17) - Investments in Payment Tech Companies (16:29) - The Criteria for Investing in Companies (19:38) - The Unique Due Diligence Process of Fiat Ventures (20:55) - The Role of Fiat Ventures' Platform Team (22:05) - Exploring the Payment Space (22:41) - The Rise of Embedded Finance (24:31) - Increasing Importance of Fraud, KYC and Compliance Tools (25:28) - The Role of AI in Finance (28:28) - The Importance of Data Understanding (30:13) - The Future of Finance: Inclusion (38:55) - 2024 Predictions Details: - Recorded on 28 Nov 2023 - Host: Satwant Phull - Guest: Alex Harris, Co-founder, FIAT Ventures [Next Steps] - Get in touch with Satwant: digitalmoneylab.com - FIAT Ventures: fiat.vc | @FiatVen

In episode 83, I speak to Heidi Hunter, Chief Product Officer at IDology, about how their platform helps businesses to create frictionless and secure eCommerce customer experiences. We discuss how the platform provides many features including dynamic Knowledge-based Authentication, Transaction Monitoring, document authentication, biometric verification and many others to streamline checkout processes, increase conversions and prevent fraud. We also discuss the challenges and opportunities of digital identity verification in the eCommerce industry, and how IDology adapts to changing regulations and customer expectations. VIDEO and PDF Transcript: - click here https://thepaymentsshow.substack.com/p/83 Summary of topics discussed: (01:02) - IDology Overview: Identity Verification and Fraud Management (02:29) - Statistics on Business Fraud and Data Breaches (03:32) - Exploring the Sophistication of Fraud Attacks (04:51) - The Role of Technology in Fraud Prevention (05:17) - Impact of COVID-19 on Digitization and Fraud (06:15) - The Importance of Data Collection in Fraud Prevention (06:59) - Challenges in Asserting Ownership of Data (08:58) - The Importance of a Smooth Onboarding Process (11:18) - Synthetic Identity Fraud (12:40) - Data Depth vs Richness (15:04) - Differentiating Factors of Ideology's Solutions (17:35) - eDNA: Data Collection Across Industries & Markets (18:49) - Money Moves: Find It Faster (21:27) - Layering Data: Data Breaches & The Dark Web (22:53) - Industry Consortium Fraud Network & Cross Border Verification (30:08) - Fraud Trends: Surge in Fraudulent Domains (32:44) - The Investment Fraudsters Make in Synthetic Identity Profiles (33:23) - The Surge in Voice Over IPs (33:52) - Efficiency of Fraudulent Submissions (34:10) - Regulation and Legislation Around Money Transfers (34:48) - The Challenge of Differentiating Fraudulent P2P Transfers (36:44) - Predictions & The Future (37:19) - Business Verification Is Increasingly Important (38:26) - The Impact of OpenAI on Fraud (41:45) - Know Your Business (KYB) Verification (49:09) - Get in Touch with IDology Details: - Recorded on 15 Nov 2023 - Host: Satwant Phull - Guest: Heidi Hunter, Chief Product Officer, IDology [Next Steps] - Get in touch with Satwant: digitalmoneylab.com - IDology: idology.com | @idology

In episode 82 of The Payments Show Podcast, I spoke to Michael Seaman who is the CEO of SwipeSum. SwipeSum a technology company that helps businesses find the most cost-effective merchant services and payments solutions through it’s AI solution called Staitment. Staitment helps merchants to find the best solutions in seconds compared to manual audits which can take many weeks or months. VIDEO and PDF Transcript: - click here https://thepaymentsshow.substack.com/p/82 Summary of topics discussed: (00:42) - Introduction (01:35) - Overview: Staitment AI (03:11) - Origin Story: Michael's Journey from WorldPay to Swipesum (06:00) - The Importance of the Right Payment Solution (08:28) - The Role of Mobile Wallets (13:19) - Current Payment Trends (17:01) - Stripe: Mass Exodus of Customers (19:49) - Integrations & Statement Formats (23:03) - The Challenges and Opportunities in B2B Payments (28:27) - SwipeSum's Business Model (29:31) - Implementation & Getting Started with Staitment (32:24) - The Importance of Customer Service (33:52) - Contact Information (33:59) - Chit Chat Details: - Recorded on 30 Oct 2023 - Host: Satwant Phull - Guest: Michael Seaman, CEO, SwipeSum [Next Steps] - Get in touch with Satwant: digitalmoneylab.com - SwipeSum: swipesum.com/staitment | @TrySwipeSum

In episode 81 of The Payments Show Podcast, I spoke to Mike Savoff who is the Shopify Marketing Strategist at Rush Rush is an app that helps e-commerce brands to increase revenue by turning one-time buyers into repeat customers through shipping notifications that take customers to high-converting and well-crafted tracking pages filled with upsells and cross-sells. VIDEO and PDF Transcript: - click here https://thepaymentsshow.substack.com/p/81 Summary of topics discussed: (00:48) - Introduction and Guest Welcome (02:05) - Introduction to Rush App (02:54) - The Importance of Customer Loyalty (03:16) - Stats: Shipping vs Marketing Emails, and ROI (04:16) - D2C Brands: Fashion, Clothing, Jewellery (04:45) - The Power of Delivery Notifications (05:53) - The Impact of Customer Service and Tracking Inquiries (06:14) - The Role of Upsells and Cross Sells (11:21) - Notifications, Customer Reviews and Carriers (15:13) - The Benefits for End Users: Delivery Anxiety > Delivery Anticipation (18:05) - Case Studies and Success Stories (22:45) - Customer Lifetime Value is The Most Important Metric (24:18) - Differentiation: Rush vs Other Solutions (27:45) - Founding Story (31:30) - The Future (32:44) - Chit Chat And much more… Details: - Recorded on 04 Oct 2023 - Host: Satwant Phull - Guest: Mike Savoff, Shopify Marketing Strategist, Rush [Next Steps] - Get in touch with Satwant: digitalmoneylab.com - Rush: rush.app | @tryrushapp