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The State of Repairs

Business & Economics Podcasts

The State of Repairs is a podcast that discusses the repair industry at length. Technicians, business owners, and repair enthusiasts weigh in their thoughts on the challenges they face, the state of the industry, and how the future of repairs will be looking in this engaging series. The podcast is geared towards people looking to start their business in general, and repair shops in particular, with the aim being to provide insight to start and grow your business effectively.

The State of Repairs is a podcast that discusses the repair industry at length. Technicians, business owners, and repair enthusiasts weigh in their thoughts on the challenges they face, the state of the industry, and how the future of repairs will be looking in this engaging series. The podcast is geared towards people looking to start their business in general, and repair shops in particular, with the aim being to provide insight to start and grow your business effectively.

Location:

United States

Description:

The State of Repairs is a podcast that discusses the repair industry at length. Technicians, business owners, and repair enthusiasts weigh in their thoughts on the challenges they face, the state of the industry, and how the future of repairs will be looking in this engaging series. The podcast is geared towards people looking to start their business in general, and repair shops in particular, with the aim being to provide insight to start and grow your business effectively.

Language:

English


Episodes

Episode 11 - Building RepairDesk 2.0 with Mahad Ahmad

11/4/2021
Our guest for this episode is Mahad Ahmad, the Product Manager for RepairDesk 2.0. Mahad has been leading a year-long effort by RepairDesk to revamp its software for a new generation of repair shop users. In this episode, we talk about the circumstances that led to the creation of RepairDesk 2.0, the different modules that have seen a change, the challenges encountered, and the growth that Mahad and his team saw along the way. We also discuss what's important to repair shop owners in...

Duration:00:45:57

Episode 10 - Reinventing Business with Tony Mastronardi

9/2/2021
This episode's guest is Tony Mastronardi, the CEO of the diagnostics company BuyBack Booth. Tony shares with us his vision of the repair industry and serves his professional experience as a case study in reinventing your business. Our discussion starts with an introduction to Tony's former business, TouchTunes Digital Jukebox, where he worked with business owners and record labels to produce a successful venture. We then talk about how he went into the wireless store side of things, and how...

Duration:00:55:04

Episode 9 - Secrets of a UK Apple Specialist with Bryan Holmes

7/28/2021
Our guest for this episode is Bryan Holmes, Managing Director of iStation, a UK-based independent Apple support service. Bryan's story chronicles the humble beginnings of iStation as an independent repair shop that serviced Apple products and the progress they have made under Apple's Independent Repair Provider program. We get insight into the requirements and benefits of forming a relationship with Apple, and how a repair business can chart a course for success with them. Bryan also...

Duration:00:53:17

Episode 8 - Building a Buyback Business with Sayed Ahmed

6/10/2021
This episode's guest is Sayed Ahmed, co-owner of iTechshark, a prominent cell phone repair store in Ballwin, MO with Apple-certified technicians. Sayed shares with us his work on a new buyback software that he's been developing called Buyback.ai. He details why he chose to work on buybacks and how much scope there is in the field. Along the way, he shares the challenges he's faced, talks about the sort of work ethics he's developed, and regales us with stories of how his journey took place...

Duration:00:51:48

Episode 7 - The Secrets of Marketing with Cory Farrugia

5/27/2021
WARNING: Low audio quality podcast. We apologize for the inconvenience. In this episode, we talk to Cory Farrugia, Co-Founder of Repair Lift Marketing for some great insight. Cory discusses a number of secret tactics that repair shop owners can use to gain an advantage with sales and bring in better business. His insights into where to spend your marketing revenue, how emails and text messages are great for business, as well as breaking down the sales and marketing funnel for repair...

Duration:00:50:58

Episode 6 - Understanding Right to Repair with Kyle Wiens

4/29/2021
The State of Repairs goes live with Kyle Wiens, Founder and CEO of iFixit in a conversation about the Right to Repair movement. Kyle has been leading the front in securing the consumer's right to repair in the United States and across the world and talks to us in great detail about what the movement stands for, his personal involvement with it, and what can be done by everyone involved. In Episode 6, we look to deconstruct the Right to Repair movement, what it really stands for, the...

Duration:00:43:44

Episode 5 - Lessons from Partnering with Walmart with Timothy Phelps

3/10/2021
This episode of The State of Repairs features Timothy Phelps, the COO of Techy by Dr. PhoneFix as our guest. Tim started his business with the family back in the early '00s. What started as a single store soon grew to a franchise with 40 stores and counting, both in the United States and abroad. Tim's hard work and gradual metamorphosis led him to partner up with Walmart starting in 2017, and it's been a tremendous learning experience since. A man who is passionate about his job and his...

Duration:00:42:43

Episode 4 - Automation & Processes Bring Success with Israel Quintal

3/4/2021
The State of Repairs talks to Israel Quintal, Co-Founder and CEO of AdCentral, an automatic video marketing platform geared at repair shops and other businesses. Israel's history with the repair industry is a long one. He started his repair business while still in college in Memphis, Tennessee. After working on a parts business in the Greater Memphis area that operated in the U.S., China, and his native Mexico, Israel joined MobileSentrix as their Chief Administrative Officer, before moving...

Duration:01:20:34

Episode 3 - Build a Bigger, Better Repair Store with Ahmed Abusharbain

2/23/2021
In this episode of The State of Repairs, we talk to Ahmed Abusharbain, motivational speaker and CEO of Unlimited Prepay Distribution and UPPLuck, a marketing firm for cell phone and wireless stores. Ahmed has had a long history in the mobile repair industry. He's seen the glory days of Nokia back in the early aughts, and has worked on providing quality wireless services to his customers, moving into the repair industry as a natural progression. With his vast knowledge of building...

Duration:00:48:00

Episode 2 - The Importance of Training with Nicole Russell

2/16/2021
The State of Repairs talks to Nicole Russell, CEO of Cellbotics based in Norcross, Georgia, US. Nicole's company works with repair shop owners and technicians to train them and help them work on repairs, among other things. Nicole's background in education helped her establish a company that empowers repair technicians and owners, teaching them the necessary skills to perfect their trade. Her hard work has helped her carve a niche in the industry and many people have come to recognize her...

Duration:00:54:33

Episode 1 - How to Make Million Dollar Sales with Denis Gutsu

1/26/2021
For the first episode of The State of Repairs, we talked to Denis Gutsu, owner of First Response Phone Repair in Sacramento, CA, about how he achieved over $1 million in sales in 2020. Denis, a user of RepairDesk, talks about the importance of having a strong plan for your business, how pricing yourself affects customer retention, the importance of having a positive work environment, and how to make your competitors your friends. His insights show why First Response Phone Repair has been a...

Duration:00:53:52