The Userlike Audio Blog: All about customer communication-logo

The Userlike Audio Blog: All about customer communication

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All about customer communication. Customer support is hard, but also rewarding. We read you our best posts on support, sales, and customer communication. If you’re running a business and care about building customer relationships, this is for you.

All about customer communication. Customer support is hard, but also rewarding. We read you our best posts on support, sales, and customer communication. If you’re running a business and care about building customer relationships, this is for you.
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Location:

Germany

Description:

All about customer communication. Customer support is hard, but also rewarding. We read you our best posts on support, sales, and customer communication. If you’re running a business and care about building customer relationships, this is for you.

Twitter:

@userlike

Language:

English

Contact:

+4917622824941


Episodes

11 Powerful Tips for Building Customer Rapport

5/20/2019
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Can you remember the last time you were convinced by somebody you disliked? Without goodwill, it’s hard to convince anybody of anything. So, building up comfort and liking in the customer is a worthwhile and necessary investment. Here are 11 pro tips for building rapport – for breaking the ice – in sales and support.

Duration:00:10:10

The 11 Universal Types of Customers You Need to Know

5/14/2019
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We all want to do the right thing: look at every customer without prejudice and serve each of them to their satisfaction. The approach is morally sound, but it often dashes against the reality of customer service. Hard. To prepare you for what's out there, here are the 11 universal types of customers you need to know.

Duration:00:16:22

5 Steps to a Catchy Bot Name

5/7/2019
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The digital birth of your online helper opens new opportunities to assist customers, but it needs the right alias. I’ve compiled some useful steps you can take to find a clever, memorable bot name that will help make your customer service team more approachable.

Duration:00:08:36

7 Tips to Avoid the Uncanny Valley of Customer Service

4/29/2019
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In the uncanny valley of robotics, people like and accept robots as long as they clearly look like robots. Think Wall-E, or R2D2. Customer service enters the uncanny valley when it’s delivered by humans without humanity. Here's how to get out of it.

Duration:00:11:18

Solving the 7 Hardest Customer Service Scenarios

4/23/2019
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Most training programs prepare employees for the tricky scenarios — angry customers, customers asking for favors, etc. But how do you react when a customer crosses the line with racism, sexism, or plain out aggression? Or what if the customer is actually right, and your policy is wrong? Here are the 7 toughest customer service scenarios to prepare for.

Duration:00:15:51

7 Discussion Techniques to Get Closer to Truth and Understanding

4/15/2019
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It’s difficult to have a fruitful discussion. One that changes minds, instead of hardening them. While competitive discussions are about establishing mental dominance, collaborative ones are about getting closer to truth and understanding. If you care about the latter type, here are our 7 techniques for making your discussions fruitful.

Duration:00:09:26

How to Master the Art of Formal Communication

4/8/2019
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You wouldn't wear a suit to a beach party, just like you wouldn't walk around in flip-flops at a funeral. Yet, in communication, such missteps happen all the time. We show you how to navigate between the different protocols for professional communication depending on national culture, industry, or organization.

Duration:00:08:49

How to Deal With Rude Customers Like a Roman Emperor

4/5/2019
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Rude customers can really kill your vibe. They absorb your energy, darken your view on other customers and diminish your job satisfaction. If you let them. Here are some proven, partly-ancient strategies to deal with rude customers and protect yourself from harm.

Duration:00:13:08

7 Fun Communication Games That Increase Understanding

3/26/2019
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Clear communication is crucial for success, especially in interaction-driven jobs like support and sales. But these skills don’t always come naturally, and they can be hard to train. Communication games are a fun way to learn through team interaction. Here are seven games you and your workers can play to improve your communication skills.

Duration:00:09:35

Inventing Creative Customer Service Team Names

3/20/2019
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The wording of your customer service job titles might seem like the most trivial of details, but it actually conveys expectations of not just what someone in the position does, but of how they do it. Here is a blueprint for finding the perfect name.

Duration:00:07:42

8 Causes of Miscommunication and Misunderstanding

3/11/2019
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Ever since our ancestors uttered their first grunts, miscommunication has been a part of our daily lives. More technology does not seem to be the solution. Here are 8 common causes of miscommunication and misunderstanding for you to work on.

Duration:00:17:08

How to Identify Customer Needs and Expectations

3/4/2019
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One day consumers listen to their guts, the other to facts, then a mix of both. They read honest reviews and fake ones – and might still not know what they want. Also, sometimes, what they want is not what they need. So what do they expect, then? This post will clear things up for you.

Duration:00:11:47

The 8 Core Principles of Good Customer Service

2/25/2019
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Performance in any field is guided by a few core principles and customer service is no exception. This posts sets you up for an autonomous path of continuous improvement, enabling you to offer world class customer experience – every single day.

Duration:00:18:48