The Userlike Audio Blog: All about customer communication-logo

The Userlike Audio Blog: All about customer communication

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All about customer communication. Customer support is hard, but also rewarding. We read you our best posts on support, sales, and customer communication. If you’re running a business and care about building customer relationships, this is for you.

All about customer communication. Customer support is hard, but also rewarding. We read you our best posts on support, sales, and customer communication. If you’re running a business and care about building customer relationships, this is for you.
More Information

Location:

Germany

Description:

All about customer communication. Customer support is hard, but also rewarding. We read you our best posts on support, sales, and customer communication. If you’re running a business and care about building customer relationships, this is for you.

Twitter:

@userlike

Language:

English

Contact:

+4917622824941


Episodes

7 Discussion Techniques to Get Closer to Truth and Understanding

4/15/2019
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It’s difficult to have a fruitful discussion. One that changes minds, instead of hardening them. While competitive discussions are about establishing mental dominance, collaborative ones are about getting closer to truth and understanding. If you care about the latter type, here are our 7 techniques for making your discussions fruitful.

Duration:00:09:26

How to Master the Art of Formal Communication

4/8/2019
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You wouldn't wear a suit to a beach party, just like you wouldn't walk around in flip-flops at a funeral. Yet, in communication, such missteps happen all the time. We show you how to navigate between the different protocols for professional communication depending on national culture, industry, or organization.

Duration:00:08:49

How to Deal With Rude Customers Like a Roman Emperor

4/5/2019
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Rude customers can really kill your vibe. They absorb your energy, darken your view on other customers and diminish your job satisfaction. If you let them. Here are some proven, partly-ancient strategies to deal with rude customers and protect yourself from harm.

Duration:00:13:08

7 Fun Communication Games That Increase Understanding

3/26/2019
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Clear communication is crucial for success, especially in interaction-driven jobs like support and sales. But these skills don’t always come naturally, and they can be hard to train. Communication games are a fun way to learn through team interaction. Here are seven games you and your workers can play to improve your communication skills.

Duration:00:09:35

Inventing Creative Customer Service Team Names

3/20/2019
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The wording of your customer service job titles might seem like the most trivial of details, but it actually conveys expectations of not just what someone in the position does, but of how they do it. Here is a blueprint for finding the perfect name.

Duration:00:07:42

8 Causes of Miscommunication and Misunderstanding

3/11/2019
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Ever since our ancestors uttered their first grunts, miscommunication has been a part of our daily lives. More technology does not seem to be the solution. Here are 8 common causes of miscommunication and misunderstanding for you to work on.

Duration:00:17:08

How to Identify Customer Needs and Expectations

3/4/2019
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One day consumers listen to their guts, the other to facts, then a mix of both. They read honest reviews and fake ones – and might still not know what they want. Also, sometimes, what they want is not what they need. So what do they expect, then? This post will clear things up for you.

Duration:00:11:47

The 8 Core Principles of Good Customer Service

2/25/2019
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Performance in any field is guided by a few core principles and customer service is no exception. This posts sets you up for an autonomous path of continuous improvement, enabling you to offer world class customer experience – every single day.

Duration:00:18:48