CX MasterBytes
Sheena Joseph
How do you build the foundations of Customer Experience in your organization?
How do you craft genuine, authentic customer experiences with today's people, processes, and technology?
Discover "CX MasterBytes" by Sheena Joseph, a seasoned leader in...
Location:
United States
Description:
How do you build the foundations of Customer Experience in your organization? How do you craft genuine, authentic customer experiences with today's people, processes, and technology? Discover "CX MasterBytes" by Sheena Joseph, a seasoned leader in India’s corporate arena. Drawing from her extensive experience with leading business houses, Sheena shares invaluable stories, strategies, and insights to master CX foundations and navigate challenges with clarity and empathy. This guide explores the latest practices in People, Process, and Technology, offering many bytes of wisdom to build a robust CX framework. It provides authentic engagement principles and sharp solutions, debunking myths while offering humorous anecdotes from the frontlines of experience management across diverse sectors. Dive into this essential handbook for executives and leaders seeking to elevate their CX journey and drive meaningful impact in Products, Industries, Business, and Customer segments for your work. Duration - 3h 22m. Author - Sheena Joseph. Narrator - Ruby. Published Date - Friday, 12 January 2024. Copyright - © 2024 Sheena Joseph ©.
Language:
English
Opening Credits
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A Note from Sheena
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Acknowledgements
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An Introduction
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A Note on How to Use CX MasterBytes
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Your Best Shot Every Year!
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Them and Us
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Living Roots
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The Tenets
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Winners
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I Apologise
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Ring Out
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Soaring
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Codes of Honour
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Adipoli
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Talk to Me
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Sir/Madam
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The Myths
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Smile, You are on Camera
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Smiling Channels
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Live & Laugh
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Fit You
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The Sprint
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Good to Great
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Horses for Courses
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B&C
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Connects
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The Cycle
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Money
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Each One
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Why?
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Come on Aboard!
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Certify for Success
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The Mind
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Polka Dots
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Are You There Yet?
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Murphy
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Tech Tango
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All That I Do
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In Your Shoes
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Never
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First Amongst Equals
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Music & Jobs
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KISS
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Getting Closer
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Map my World!
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Frameworks
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Y the Y
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The Ruler
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Maths!
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What They Said & What They Meant!
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Keep the Money Rolling
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In and Out
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The Basics
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Perfect Shots
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Batman & Robin
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Dreams
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Everywhere
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Shades of Service
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C U Soon
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What Not to Do
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Power
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WIIFM
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All of You
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Watch out for CX MasterBytes Volume 2 as Your New Compass
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About the Author
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Ending Credits
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