Delightful Journeys: Mastering Service Design For Extraordinary Experiences
Aria Rose Russell
This audiobook is narrated by a digital voice.
Delightful Journeys takes readers on an enlightening expedition into the world of service design, uncovering the secrets behind crafting outstanding experiences. Through captivating stories and practical insights, this book acts as a guide in honing the art of designing services that go above and beyond expectations. Filled with valuable techniques and tools, it empowers readers to master the art of service design and create extraordinary experiences for their customers. Whether you're a business owner aspiring to enhance customer satisfaction or a designer passionate about revolutionizing the service industry, Delightful Journeys offers a comprehensive roadmap to perfect your skills and shape unforgettable experiences. Embark on a transformative journey and unleash your full potential in service design, revolutionizing the way businesses connect with their customers.
Duration - 3h 40m.
Author - Aria Rose Russell.
Narrator - Digital Voice Archie G.
Published Date - Monday, 20 January 2025.
Copyright - © 2025 Robert Lowl Londagin ©.
Location:
United States
Networks:
Aria Rose Russell
Digital Voice Archie G
Robert Lowl Londagin
English Audiobooks
INAudio Audiobooks
Description:
This audiobook is narrated by a digital voice. Delightful Journeys takes readers on an enlightening expedition into the world of service design, uncovering the secrets behind crafting outstanding experiences. Through captivating stories and practical insights, this book acts as a guide in honing the art of designing services that go above and beyond expectations. Filled with valuable techniques and tools, it empowers readers to master the art of service design and create extraordinary experiences for their customers. Whether you're a business owner aspiring to enhance customer satisfaction or a designer passionate about revolutionizing the service industry, Delightful Journeys offers a comprehensive roadmap to perfect your skills and shape unforgettable experiences. Embark on a transformative journey and unleash your full potential in service design, revolutionizing the way businesses connect with their customers. Duration - 3h 40m. Author - Aria Rose Russell. Narrator - Digital Voice Archie G. Published Date - Monday, 20 January 2025. Copyright - © 2025 Robert Lowl Londagin ©.
Language:
English
Chapter 1: Introduction 6
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- Definition and overview of service design thinking 7
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- Importance of crafting exceptional experiences 9
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- Brief history and evolution of service design thinking 12
Duración:00:03:06
Chapter 2: Understanding Customer Needs 15
Duración:00:03:27
- The role of empathy in service design 19
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- Methods and techniques for collecting customer insights 22
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- Creating customer personas 26
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Chapter 3: Mapping the Customer Journey 29
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- Importance of customer journey mapping 32
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- Steps involved in mapping the customer journey 35
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- Identifying touchpoints and pain points in the customer journey 39
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Chapter 4: Design Thinking Process 42
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- Introduction to the design thinking framework 44
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- Steps involved in the design thinking process 46
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- Applying design thinking to service design 49
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Chapter 5: Service Blueprinting 52
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- Overview and benefits of service blueprinting 56
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- Creating service blueprints 59
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- Incorporating touchpoints and interactions in service blueprints 62
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Chapter 6: Ideation and Concept Development 65
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- Generating innovative ideas for service improvements 69
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- Conducting brainstorming sessions 71
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- Prototyping service concepts 75
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Chapter 7: Testing and Iterating 78
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- The importance of testing and user feedback in service design 82
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- Methods for conducting user testing 84
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- Incorporating user feedback in service improvements 88
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Chapter 8: Implementing and Delivering the Service 91
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- Translating the service concept into reality 95
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- Collaborating with stakeholders for successful implementation 98
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- Overcoming challenges in delivering the service 101
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Chapter 9: Measuring and Assessing Service Experiences 105
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- Approaches for measuring service experiences 108
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- Metrics and key performance indicators in service design 112
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- Methods for gathering customer feedback 115
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Chapter 10: Collaborating and Co-Creating with Customers 119
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- Engaging customers in the service design process 122
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- Co-creation methods and techniques 125
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- Benefits of involving customers in service design 128
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Chapter 11: Designing for Different Service Contexts 131
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- Understanding varying service contexts 134
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- Design considerations for physical, virtual, and hybrid services 137
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- Adapting service design strategies for different industries 140
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Chapter 12: Service Design Thinking in Organizational Culture 144
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- Embedding service design thinking in organizational culture 149
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- Leadership's role in nurturing a design-driven culture 152
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- Overcoming resistance to change 156
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Chapter 13: Building Service Design Teams 160
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- Characteristics of successful service design teams 163
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- Complementary skills required in service design teams 166
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- Creating a collaborative and inclusive team environment 170
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Chapter 14: Leveraging Technology in Service Design 174
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- Impact of technology on service design thinking 179
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- Incorporating digital tools in the service design process 183
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- The role of automation and AI in enhancing service experiences 185
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Chapter 15: Collaborative Partnerships in Service Design 188
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- Building partnerships with external organizations 191
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- Collaborating with stakeholders for mutual benefit 196
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- Case studies of successful collaborative partnerships 199
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Chapter 16: Designing Sustainable Service Experiences 203
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- Importance of sustainability in service design 207
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- Designing services considering environmental and social impact 210
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- Strategies for creating sustainable service experiences 213
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Chapter 17: International Perspectives on Service Design Thinking 216
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- service design thinking practices worldwide 223
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- Cultural considerations in service design 226
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Chapter 18: Future Trends in Service Design Thinking 229
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- Emerging trends and opportunities in service design 233
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- Predictions for the future of service design thinking 236
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- Implications for organizations and service design practitioners 239
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Chapter 19: Conclusion 241
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- Final thoughts on the importance of service design thinking 242
Duración:00:02:08