Bank Customer Experience
Business
The Bank Customer Experience Podcast offers a view into the hot topics affecting the banking world.
Location:
United States
Description:
The Bank Customer Experience Podcast offers a view into the hot topics affecting the banking world.
Twitter:
@MobilePayToday
Language:
English
Contact:
5022417545 ext 134
Episodes
How to fight ATM fraud
6/14/2024
ATM fraud is a continued source of frustration for customers and banks alike. As banks have developed new methods to handle the fraud, criminals invent new tactics ranging from more advanced skimming devices, hacking the software, malware attacks and more. How can banks combat fraud? Bradley Cooper, content director for the Bank Customer Experience Summit discussed that topic in depth in today's podcast episode with Levi Daily, CTO and Michael Strange, director of technology services for Cook Solutions Group.
During the podcast, the panelists provided information on several topics including:
You can listen to the podcast in its entirety above.
Click here to register for the Bank Customer Experience Summit. Use the code AMCEDIT20 for 20% off checkout.
Duración:00:18:53
How can banks maintain a good CX in light of layoffs?
5/10/2024
In recent news, big banks have made major layoffs, with Citi laying off a total of 2,000 employees in the first three months of 2024, with other banks such as PNC Financial and Wells Fargo following suit. But this news presents a challenge, how do banks maintain a good customer experience with reduced staff? Should banks be cutting headcount or training employees more efficiently?
Bradley Cooper, editor of ATM Marketplace discussed bank layoffs in light of CX with Mack Turner, a 30 year veteran of the financial services industry and managing director of Mack Turner Marketing Consulting and Insight LLC during this episode of the Bank Customer Experience Summit Podcast.
Turner discussed a number of key topics during the interview including:
Duración:00:19:51
How to pull off a successful branch renovation
4/12/2024
Banks have been rethinking their branch strategies for some time. While some are downsizing their number of branches, others are renovating or constructing brand new branches. These branches need to be fully optimized to meet the needs of a changing audience. The first episode of the Bank Customer Experience Podcast explored the topic of branch renovations. Bradley Cooper, editor of ATM Marketplace, interviewed Jean-Pierre Lacroix, founder and president of design firm Shikatani Lacroix Design to learn more about how banks can discover the secret ingredients of branches to deliver the best return-on-experience for customers.
During the podcast, Lacroix addressed the following topics:
Listen to the podcast in full above.
Duración:00:20:49
Plant-based ingredients grow on pizza market
2/7/2023
In this edition of the Perfecting Pizza Podcast, Pizza Marketplace Editor Mandy Wolf Detwiler chatted with Mike Reinecker, director of sales for PDQ Signature Systems, to learn some tips and common mistakes to avoid when it comes to choosing and using a POS system.
Duración:00:13:38
How tech stacks are learning to be more intuitive - FOOD
11/3/2022
Duración:00:23:04
Givex expands, launches new products during pandemic - FOOD
8/25/2022
Duración:00:17:04
Pandemic causes PizzaLeah to pivot - FOOD
1/19/2022
Duración:00:24:59
How restaurant technology continues to evolve - FOOD
12/21/2021
Duración:00:23:37
Self-service at retail: The growth has only begun - KMC
11/11/2021
Duración:00:22:15
BurgerFi CEO: What it takes to be a winner - FOOD
11/11/2021
Duración:00:17:04