Customer Experience Show-logo

Customer Experience Show

BlogTalkRadio

Customers want more! More respect, more choice, and more help! And they also want less! Less hassle, fewer procedures, less aggravation. Please join us to learn how to deliver that "more" and that "less" to your customers. Each week, trailblazing experts in Customer Experience will share what's new, what's exciting and what you can do to transform how your customers perceive you and your company.

Customers want more! More respect, more choice, and more help! And they also want less! Less hassle, fewer procedures, less aggravation. Please join us to learn how to deliver that "more" and that "less" to your customers. Each week, trailblazing experts in Customer Experience will share what's new, what's exciting and what you can do to transform how your customers perceive you and your company.
More Information

Location:

Toronto, ON

Networks:

BlogTalkRadio

Description:

Customers want more! More respect, more choice, and more help! And they also want less! Less hassle, fewer procedures, less aggravation. Please join us to learn how to deliver that "more" and that "less" to your customers. Each week, trailblazing experts in Customer Experience will share what's new, what's exciting and what you can do to transform how your customers perceive you and your company.

Twitter:

@Mromanica

Language:

English


Episodes

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10/23/2014
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Duration:00:00:02

Episode 30 - Lou Carbone - Oct 12,2010

10/12/2010
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In an increasingly generic world, where customers are fickle, margins are thin and profits elusive, managing compelling experiences can make all the difference. That’s the message author and internationally acclaimed speaker Lou Carbone drives home. Recognized as the leader who launched the “experience” movement, Lou delivers a thought-provoking program focused on positive customer experiences to Fortune 500 Companies, top business schools, executive forums, sales conferences, associations...

Duration:00:30:07

Episode 27 - Ken Parson - Sep 20,2010

9/19/2010
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Ken is one of Canada's leading authorities on the psychology of Customer Experience Management and focuses solely on helping companies use the power of the customer experience to retain customers, build their market share, and improve the performance of the entire work force, so they develop a culture of delivering extraordinary customer experiences. He is also an author, a lecturer, the founding member of The Service Managers Group, a peer mentoring group for Service Managers, and the...

Duration:00:30:36

Episode 20 - Derek Williams - Mr. WOW! - Aug 01,2010

8/1/2010
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WOW Awards! A Novel and Powerful Approach to Employee Recognition. Who is Mr Wow? Mr WOW is actually Derek Williams who is an inspirational and motivational speaker, and creator of The WOW Awards™. He is the leading UK customer service speaker and world-wide selling author. His latest book, co-written with Don Hales, is packed with examples of truly outstanding customer service from The WOW Awards and The National Customer Service Award. Derek is one of Britain’s leading business and...

Duration:00:30:18

Episode 19 - Andrew Hull - Jul 26,2010

7/25/2010
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Eight to Great – 8 Steps to Differentiate Your Customer Experience. Andrew Hull is director of product marketing at RightNow, customer experience provider of customer experience management across the web, social networks and contact center. At RightNow, Andrew oversees product marketing functions responsible for positioning, messaging and product launches. Andrew has served in a range of marketing functions during his 7+ years with RightNow. Andrew holds a Master of Business Administration...

Duration:00:30:27

Customer Experience Show Episode Four - Michelle Lue-Reid and Lean Six Sigm

3/28/2010
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Lean Six Sigma with Michelle Lue-Reid. Michelle is co-head of RBC Royal Bank’s Process Excellence unit and is a member of the Retail Shared Services Operations senior leadership team. In her role, Ms. Lue-Reid is responsible for all Lean Six Sigma deployments and initiatives in Canadian Banking and Retail Operations and relationship managing the Lean Six Sigma efforts in RBTT (Royal Bank Trinidad and Tobago) and RBC Bank (USA). She also heads RBC Royal Bank’s Lean Six Sigma Centre of...

Duration:00:30:32