Customer Experience Show-logo

Customer Experience Show

BlogTalkRadio

Customers want more! More respect, more choice, and more help! And they also want less! Less hassle, fewer procedures, less aggravation. Please join us to learn how to deliver that "more" and that "less" to your customers. Each week, trailblazing experts in Customer Experience will share what's new, what's exciting and what you can do to transform how your customers perceive you and your company.

Customers want more! More respect, more choice, and more help! And they also want less! Less hassle, fewer procedures, less aggravation. Please join us to learn how to deliver that "more" and that "less" to your customers. Each week, trailblazing experts in Customer Experience will share what's new, what's exciting and what you can do to transform how your customers perceive you and your company.
More Information

Location:

Toronto, ON

Networks:

BlogTalkRadio

Description:

Customers want more! More respect, more choice, and more help! And they also want less! Less hassle, fewer procedures, less aggravation. Please join us to learn how to deliver that "more" and that "less" to your customers. Each week, trailblazing experts in Customer Experience will share what's new, what's exciting and what you can do to transform how your customers perceive you and your company.

Twitter:

@Mromanica

Language:

English


Episodes

No Related Items

10/23/2014
More
If you are seeing this item, it is because there are currently no items that match your criteria.

Duration:00:00:02

Episode 75 - Graham Kingma

11/7/2012
More
Graham Kingma is the founding Principal of Imagen Business Solutions. Graham is a long-time customer experience advocate and someone who is passionate about leadership, customer measurement, operational excellence and social media. From managing the strategic design and creation of customer operations for Grocery Gateway, Wind Mobile and The Shopping Channel to his forward-looking sales & customer experience strategy design work at TD Bank (both Canada & US), Graham brings a unique blend of...

Duration:00:29:18

Episode 76 - Anna Elwood,Graeme Codrington,Dean van Leeuwen

9/10/2012
More
We have a very special show for you today. I have invited back two previous guests, Dr. Graeme Codrington and Dean Van Leeuwen. With research and a shared passion for understanding how businesses become successful, Graeme and Dean founded TomorrowToday International, a company that is helping shape the future of work through appreciation for and strategizing of the multi-generational strengths that exist in today's workplace. And a new guest to our show is Anna Elwood, the Director of...

Duration:00:30:47

Episode 74 - Lynne Waymon

7/12/2012
More
Wonder how networking at it's best really works? Lynne Waymon, the CEO of Contacts Count is our expert today. For 20 years her international training and speaking firm has worked with people from all walks of life. Today she'll give you tips on how to put the tools of networking to work in the service of business and career goals. You can find out more about her work at www.ContactsCount.com

Duration:00:29:15

Episode 73 - Suzanne Tulien

4/6/2012
More
Discovering What Makes Your Brand Live in the Minds of Customers For 23 years, Suzanne has been passionately serving clients by creating corporate identity design solutions packaged with powerful strategic branding consulting and training. Her knowledge and experience has played a significant role in her clients’ successes. She has experience in industries such as Public Relations, Commercial Printing, Graphic Design, Marketing and Branding, Speaking and Training. Joining a progressive...

Duration:00:29:14

Episode 69 - Bill Jensen

12/2/2011
More
Harvard Business Review, CNBC and Fast Company have called Bill Jensen today’s foremost expert on work complexity and cutting through clutter to what really matters. He is an internationally-acclaimed speaker who is known for provocative ideas, extremely useful content, and his passion for making it easier for everyone to work smarter. He’s CEO of The Jensen Group, whose mission is: To make it easier to get stuff done. He has spent the past two decades studying business’s ability to design...

Duration:00:30:52

Episode 68 - Ingrid Lindberg

11/22/2011
More
Ingrid Lindberg was named Customer Experience Officer of CIGNA Corporation in January, 2008. She is responsible for developing and overseeing the implementation of a corporate-wide customer experience strategy, which addresses all matters related to how CIGNA engages and serves the individuals covered by CIGNA benefit plans. Her leadership has earned the CIGNA Customer Experience Office national and international recognition. Notably, Ingrid and her team earned the Gold Medal award at the...

Duration:00:31:10

Episode 67 - Ginger Conlon

11/10/2011
More
As editorial director of 1to1 Media, Ginger Conlon is responsible for the direction and day-to-day editorial operations of two award-winning publications: executive journal Customer Strategist and the online business publication 1to1 Magazine, its e-newsletter, blog, and other website content. Additionally, she serves on the board of the Customer Experience Professionals Association. Conlon has covered the industry for 25 years, regularly speaks at industry events, and has contributed to...

Duration:00:28:35

Episode 66 - Lynda Smith

10/16/2011
More
Lynda has a passionate love of people and their development to be our future leaders. With 35 years of business experience behind her, she is a master networker, innovator and big-picture thinker and is putting her unique skills to work as CEO of Refirement Network, a business involved in helping organisations and Baby Boomers understand the opportunities and challenges the future holds for this particular demographic group. Her work focuses around helping Baby Boomers plan for their next...

Duration:00:29:19

Episode 65 - Terrence Gargiulo

9/23/2011
More
Terrence L. Gargiulo, MMHS, is an eight-time author, international speaker, organizational development consultant, and group-process facilitator specializing in the use of stories. He holds a master of management in human services from the Florence Heller School, at Brandeis University, and is a recipient of Inc. Magazine’s Marketing Master Award and the 2008 HR Leadership Award from the Asia Pacific HRM Congress.Highlights of some of his past and present clients include, GM, HP, DTE Energy,...

Duration:00:31:25

Episode 64 - Mike Wittenstein

9/16/2011
More
For two decades, Mike Wittenstein, Experience Designer and Managing Principal at Storyminers, has helped business leaders around the world differentiate their brands by dramatically improving their customer experience. Mike is a sought-after speaker and consultant. He works in the hospitality, retail, technology, healthcare, and entertainment industries, as well as other service categories. He has helped retailers like Party City, Kinko’s, Best Buy, Alternative Apparel and SOHO Office, to...

Duration:00:30:16

Episode 63 - Anand Pillai (Part 2)

7/14/2011
More
Anand Pillai is currently the Sr. Vice President and Global Head - Talent Transformation, Intrapreneurship Development & EFCS Transformation Initiatives. He is a key member of the Blue Ocean Task Force at HCL Technologies and is driving the competency of “Blue Ocean Thinking” in the company. Anand has held various roles in HCL, in the past 12 years beginning with Regional director- Canadian Operations for HCL Technologies Inc., and was based In Toronto, Canada. He has been nominated to the...

Duration:00:31:18

Episode 62 - Anand Pillai

7/6/2011
More
Anand Pillai is currently the Sr. Vice President and Global Head - Talent Transformation, Intrapreneurship Development & EFCS Transformation Initiatives. He is a key member of the Blue Ocean Task Force at HCL Technologies and is driving the competency of “Blue Ocean Thinking” in the company. Anand has held various roles in HCL, in the past 12 years beginning with Regional director- Canadian Operations for HCL Technologies Inc., and was based In Toronto, Canada. He has been nominated to the...

Duration:00:31:58

Episide 61 - Fred Taylor

7/1/2011
More
Fred Taylor began his career as a Customer Service Agent with Southwest Airlines in 1997 and quickly progressed to more challenging leadership positions in frontline operations. Then in 2001, he was plucked from the Frontlines by Colleen Barrett, then President and CEO of Southwest, and asked to take on new responsibilities for coordinating the Company’s proactive Customer communications. Fred has revolutionized Southwest Airlines Customer Service, communications, and goodwill initiatives by...

Duration:00:30:28

Episode 60 - Ray Wang

6/3/2011
More
R "Ray" Wang currently is a Principal Analyst and CEO at Constellation Research Group. He previously was a founding partner and research analyst for enterprise strategy at Altimeter Groupand the author of the popular enterprise software blog "A Software Insider’s Point of View".With viewership in the millions of page views a year, his blog provides insight into how disruptive technologies and new business models impact the enterprise. A background in emerging business and technology trends,...

Duration:00:30:33

Episode 59 - Nate Curran

5/27/2011
More
Nate Curran is the Director of Operations Support at GoDaddy.com. Nate is responsible for the strategic initiatives surrounding workforce management, quality control and professional development at Go Daddy's Customer Care Centers. Since the start of his Go Daddy career in 2001, Nate has held a variety of positions within the company, working for some time as a Domain Aftermarket Analyst and later as the General Manager of Domain Registration Services. He has been in the customer service and...

Duration:00:29:53

Episode 58 - Chris Zane

5/17/2011
More
Christopher J. Zane, at age 46 is already a 29-year veteran of the retail bicycle industry and a sought after speaker. His story includes getting a state tax ID number at age twelve, buying an ailing bicycle shop at age sixteen, and owning Zane’s Cycles, the largest retail bicycle shop in Connecticut before reaching the age of 30. Today, with only one location, Zane’s Cycles is not only one of the five largest retail bicycle stores in the nation, it’s truly “world famous”. Zane’s unique...

Duration:00:31:14

Episode 57 - Tom Sawyer

5/13/2011
More
Tom Sawyer calls himself a serial entrepreneur. He has a proven track record as a principal architect, leader, and strategist for successful business and technology ventures. Currently he is President and Managing Partner of RSW Partners, a hybrid marketing and business development consulting company located in Grand Junction, Colorado. At RSW Partners, Tom provides management consulting services specializing in business process reengineering, organizational development, product development,...

Duration:00:31:10

Episode 56 - Part 2 of our Mar 7th Anniversary Show

5/9/2011
More
Although our 1st year anniversary was Mar 7th, we are only now finding a slot to fit Part 2 of our anniversary show into. We've just had so many amazing speakers who have much to provide to our listeners. Many businesses have made Customer Experience a tope agenda item. By presenting many of the world's greatest minds in this field, we hope to raise awareness for this evolving business model, perspective and mindset that is providing our business community with the key to long term...

Duration:00:42:16

Episode 54 - Bridget Duffy

4/25/2011
More
M. Bridget Duffy, M.D., is the Chief Executive Officer at ExperiaHealth, where her mission is to assist organizations in rapidly transforming the patient experience. Prior to founding ExperiaHealth, Dr. Duffy served as Chief Experience Officer of the Cleveland Clinic—the first senior position of its kind in the nation—leading the institution in improving patient experience as its top strategic priority. She is a frequent speaker on the subject of why patient experience matters and how it...

Duration:00:28:23