dunnhumby Customer Science Podcast

Dave Clements, Retail Director for dunnhumby, sits down with Emily Turner, Consulting Director, Customer Engagement and Media, to discuss all things customer first and personalisation. They talk about what does personalisation really means, how it has evolved, and take a look at who’s doing it well, and the challenges you need to overcome to get it right.

Dave Clements, Retail Director for dunnhumby and David Ciancio, Head of Grocery for dunnhumby sit down to discuss key insights from the dunnhumby Consumer Pulse Survey, a two-year worldwide study of the impact of COVID-19 on customer attitudes and behavior across 23 countries.

Dave Clements, Retail Director for dunnhumby and David Ciancio, Head of Grocery for dunnhumby discuss Customer First business practices for how grocery retailers can respond to inflation.

Dave Clements talks with Neeraj Gehani, Global Product Director - Personalization Science, Measurement and Insights at dunnhumby about what Customer First means in Retail Media and shares some info on the new dunnhumby retail media platform.

David Ciancio talks with Richard Dawson, Global Customer Engagement Propositions Director at dunnhumby about what Customer First means in Retail Media.

David Ciancio talks with Daryl Wehmeyer, Head of Category Management, North America for dunnhumby about what Customer First means.

David Ciancio sits down with Grant Steadman, President of North America for dunnhumby to discuss what it takes to be truly Customer First and examples of retailers around the world who embody the Customer First model.

The 2021 Retailer Preference Index: Who's winning and why. David Ciancio, Global Head of Grocery discusses the 2021 U.S Retailer Preference Index (RPI): Grocery Edition with the lead author of the RPI, Erich Kahner. They unveil key insights and discuss who is winning and who is best positioned for the future.

In the first episode of Customer First Radio, Dave Clements, Global Head of Retail for dunnhumby and David Ciancio, Global Head of Grocery for dunnhumby kick off the series by discussing what it means to be a truly Customer First business, share which retailers and brands today embody a Customer First mindset, and examine how Customer First materialized during the pandemic with retailers.

Kyle Fugere of dunnhumby Ventures discusses the emerging technology trends impacting retailers, and some of the innovative start-up leading the space.

Julian Highley discusses his research on the changing shopper behaviors and global expansion of Black Friday.

Howard Langer, managing director of dunnhumby's new Price and Promotion group, discusses how data enables retailers to deliver pricing that builds customer loyalty.

dunnhumby's Dave Clement scans the horizon to predict what the future of retail holds in store for us, covering themes from transparency, social media, and the sharing economy to accelerating globalization and the rise of health & wellness.

dunnhumby CEO Simon Hay discusses the importance of the right company culture, how it drives innovation, and why it's crucial for engaging employees for the long term.

Patrick Johnson discusses the launch of dunnhumby Health and how healthcare providers can lower costs and improve patient experiences with customer science.

BzzAgent co-founder Jon O'Toole shares his insights on leveraging social media to build brands and what the future of social may look like.

2020 Consumer Trends Series. We discuss how retailers and brands can provide the easy and stress-free shopping experiences consumer want.