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Fast Leader Show | Customer Experience Innovation and Know-how

Business

Rated as one of the top podcast hosts, Jim Rembach interviews guests on this unique human-centric leadership podcast that features real-life and personal stories of when they have failed and how they got over the hump. Learn to leadership lessons for delivering better customer service, customer experience, and employee experience. For more than five years, the show has generated thousands of leadership tips, quotes, and inspirational stories in a fun way. Join the fun with the Hump Day Hoedown, where guests provide robust yet rapid answers. Are you ready to hoedown? Woot Woot!

Rated as one of the top podcast hosts, Jim Rembach interviews guests on this unique human-centric leadership podcast that features real-life and personal stories of when they have failed and how they got over the hump. Learn to leadership lessons for delivering better customer service, customer experience, and employee experience. For more than five years, the show has generated thousands of leadership tips, quotes, and inspirational stories in a fun way. Join the fun with the Hump Day Hoedown, where guests provide robust yet rapid answers. Are you ready to hoedown? Woot Woot!

Location:

Greensboro, NC

Description:

Rated as one of the top podcast hosts, Jim Rembach interviews guests on this unique human-centric leadership podcast that features real-life and personal stories of when they have failed and how they got over the hump. Learn to leadership lessons for delivering better customer service, customer experience, and employee experience. For more than five years, the show has generated thousands of leadership tips, quotes, and inspirational stories in a fun way. Join the fun with the Hump Day Hoedown, where guests provide robust yet rapid answers. Are you ready to hoedown? Woot Woot!

Language:

English


Episodes

305: Tom Connally – Coaching Leaders to Improve Their Performance

11/25/2020
Tom Connally was struggling with his work and he realized that he needed to change and bring his performance with his values. In order to do that, Tom started writing and journaling and doing small, incremental changes that eventually led to where he is now and made him a better person.

Duration:00:41:48

304: Robert E. Quinn – Inspiring Positive Change

11/18/2020
When Dr. Quinn was in the 6th grade, there was a popular boy in school who was good at basketball and almost every cute cheerleader loved him. Due to certain circumstances, he had to leave the school, and Dr. Quinn, wanting to be loved by the cheerleaders as well, saw it as an opportunity to replace him and become the best basketball player he could be. After working really hard, Dr. Quinn didn’t see any results, as even though he became the best basketball player, the cheerleaders still...

Duration:00:43:43

303: Dave McKeown - Moving from Execution to Excellence

11/11/2020
Dave McKeown was about to speak on one of his first workshops when he was faced with the dilemma of not having enough money to pay the hotel bill. Not wanting to borrow money from his girlfriend (now wife), Dave put together his very first webinar where he was able to earn enough money to cover for his hotel bill. From that experience, Dave learned to always invoice his client 50% upfront and that whatever challenge he faced, there will always be an answer out there.

Duration:00:38:50

302: Nathanael Zurbruegg – Overcoming Life's Greatest Challenges

11/4/2020
Nathanael Zurbruegg has been chronically ill since he was 3 years old. He has been through 3 failed kidney transplants, over 4300 Dialysis treatments, and 3 lung infections. Doctors have said he shouldn't be alive for 6 times by now! Having been through this many challenges in life, Nathanael shares his strategy of having a victorious mindset in life and having an attitude of never giving up. No matter how hard life may get, there is still hope. It's important not to focus on the...

Duration:00:36:59

301: Patrick S. Frazer – Helping Small and Medium-Sized Businesses Win

10/28/2020
Patrick S. Frazier was working in IT when he got promoted into Operations. Filling in the new seat, Patrick experienced many struggles in leadership, specifically in delegation. He tried to delegate, but the result was a bad employee experience. His boss visited him and spent some time with him to share some wisdom regarding having the courage to let others fail. Through this experience, Patrick learned a valuable lesson in leadership which he now carries on to this day in his coaching...

Duration:00:44:08

300: Ty Montague – Reinventing Capitalism

10/21/2020
Ty Montague had a career in advertising before getting into the business transformation business. He was doing very well in that job and was finding great success, except for the fact that he hated it. For Ty, the day-to-day activities was not satisfying and it seemed like he was just adding more problems to the world. He was able to get over the hump when Ty faced his fears of leaving the company and starting his own business and making positive change for other people.

Duration:00:40:53

299: Ryan Coon – Delivering Top-Tier Customer Experience for Renters

10/14/2020
Ryan Coon’s company was facing a major decision in choosing which part of their market they wanted to focus on. There was a great divide between them, and it was a great challenge to try and fix it. In order to resolve this situation, Ryan Coon got over the hump by talking to the customers and getting feedback from them and simply using that feedback to drive the company forward.

Duration:00:33:17

298: Dan Bruder – Unlocking Potential through Culture, Strategy, and Execution

10/7/2020
Dan Bruder was asked to start a bank during his early 20s. He didn't have any experience yet, but he didn't back down to the challenge either. In order to accomplish this, he needed to work harder than anybody else. He didn't have any idea about multiplicative leadership where he could do more with others, and he only focused on how he could do things better by himself. While working on this role, Dan realized the potential of success through the help of others when he hired a...

Duration:00:46:13

297: David Wachs – Enhancing the Customer Experience with Handwritten Notes

9/30/2020
David Wachs was working for a venture capital firm back in 2004-2005 when he got fired by his boss for allegedly losing some stocks. Not having any money left, David moved back to his home in Arizona and started his first company, Cellit, which quickly became a huge success. It was initially a struggle to launch the company at first, but David got over the hump by trusting in himself and working hard, which eventually resulted to the company’s success.

Duration:00:41:22

296: Jan-Benedict Steenkamp – Leadership Lessons from History

9/23/2020
Jan-Benedict Steenkamp was doing very well in the academe when he hit a hump in his life. He was regularly writing many academic publications but became dispirited and demotivated when he was not able to see how his publications could move the needle in someone else’s life. Through reinventing himself, JB started writing business books where leaders and managers could read what he wrote and make a positive impact in their lives. Despite facing opposition from others around him, JB continues...

Duration:00:47:00

295: Nate Regier – Unleashing the Potential in Each Person

9/16/2020
Nate Regier was trying to sell to a particular CEO who kept poking holes in everything he was saying. Nate was trying to backpedal and explain but things just kept getting worse and worse. Finally, the CEO pushes Nate to the point where Nate decides not to compromise any further because it would no longer make him feel any integrity in the work that he provides. After seemingly being kicked out from the office, Nate was surprised when the CEO called him and says he's hired. The CEO...

Duration:00:34:34

294: Neil Sahota – Artificial Intelligence for Good

9/9/2020
After the IBM Watson team won the Jeopardy challenge, Neil Sahota was fighting for the ecosystem model to try to open up the platform. A lot of the people was trying to engage the tech people, but Neil was trying to target the businesspeople. According to Neil, the businesspeople understood the problems more, they were on the ground, and if they were trying to build solutions, they were the people that need to be at the table with the technologists. Neil initially lost that fight, but he...

Duration:00:37:49

293: Julie Winkle Giulioni – Helping Leaders and Employees Grow in their Careers

9/2/2020
Julie Winkle Giulioni took a role that looked so prestigious. By the end of the first week, she knew she made a dreadful mistake. All of her instincts told her to run for the door, but she didn't. At that time, she decided that she needed to make a one-year commitment and was going to make the best of that situation. While it didn't turn out the way that she expected and it didn't send her down the career trajectory that she dreamt of, what she did do was mind that experience. It was a...

Duration:00:40:33

292: Jeff DeGraff – Becoming More Creative in Your Ability to Innovate

8/26/2020
While he was in college, Jeff DeGraff had a whole series of events that would change his life forever. Every time his life blew up (whether it was having no place to live or not having any money) Jeff would start looking around to what was available to him and to do everything he can with what he had. He realized that he didn't think or act like other people did and had to do things a bit differently and creatively. It was from his mistakes that he learned to accept the various things he was...

Duration:00:43:15

291: Aaron McHugh – Transforming Disengaged Leaders into Hopeful Leaders

8/19/2020
Aaron McHugh was experiencing a lot of difficulties in his life, particularly with his career, his kids, and his daughter's health. During that time, one of his buddies came and said to him, "You might not be able to change your circumstance but you can own your atmosphere." It completely changed him and made him take this idea of taking ownership of the atmosphere of his life. Aaron learned that it's about starting small and taking 2° changes that will eventually build up and lead to...

Duration:00:44:30

290: Gregg Ward – Leadership is About Respect

8/12/2020
Gregg Ward was working with a colleague who he became best buddies with. They would hang out, party, and spend time together, but after some performance slip-ups, Gregg (who was the leader of the organization) was put in a position where he needed to deal with the issues that his friend was having at work. Because their relationship was not based on respect, his colleague did not agree with his decision and things went ugly from there. From that mistake Gregg realized how important respect...

Duration:00:44:17

289: Alan Willett – Leading with Speed

8/5/2020
Alan Willett was employed in a corporation and felt miserable about the job. Then, he came to a realization that all the work that he was doing was actually for himself and the greater good. Having shifted his mindset, Alan Willett returned to his work having the ability to say no and not just doing everything they wanted him to do. Alan took ownership of his job and the results went really well. He was now happier in his work.

Duration:00:41:57

288: Louis Carter – Leading Great Companies and Sparking Peak Performance

8/4/2020
Louis Carter was working for a group of people who locked him in an office to do all of their work until three in the morning. He tried to escape, but the door was locked and there was an alarm in the way. He didn't have a key and didn't know the code. He was able to get out with a little help from the police. Through that experience, Louis vouched to never work again for somebody like that. He confronted them and left the group and was able to get over the hump.

Duration:00:46:01

287: Lolly Daskal – Leading From Within

7/23/2020
Lolly Daskal shares her insights on the many ways a leader can lead from within. Throughout her career, she experienced many humps to overcome, and although leading from within may not be easy, there are certainly many tools and techniques that can help your life more meaningful and memorable.

Duration:00:29:41

286: Luis Pedroza – How to Develop a Winning Brand

7/15/2020
Luis Pedroza was in a foreign country facing challenges in growing a product from an established brand. The company he was working with was seeing the competitive environment in an outdated way and growth was not that easy anymore. By showing them a new future or having them look at a new lens, Luis was able to reframe the company's perspective and eventually lead them to success.

Duration:00:44:11