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307 - Andre DeMerchant, "You Can't Cut Your Way to Success"

Joining me for Episode #307 of the podcast is my friend Andre DeMerchant, the President of DeMerchant Healthcare Solutions Inc., based in Kitchener, Ontario. We first crossed paths when we had the chance to work together with an American healthcare client via our then-affiliation with Pascal Dennis and Lean Pathways. In today's episode, we talk about Andre's history working for Toyota in Canada and what he learned there -- and why it's important that he learned about "how flow works" at...


306 - Mark Valenti, Motivational Interviewing

Podcast #306 - Mark D. Valenti, Motivational Interviewing and Health System Improvement My guest for Episode #306 is Mark D. Valenti, the manager of training, education, and workflow integration for the Enhanced Community Care Management (ECCM) at Highmark Health. In this episode, Mark and I talk about the use of "Motivational Interviewing" methods and mindsets in the ECCM program and how "everyday closer to better" is part of their mantra. We discuss the MI approach and how it's different...


305 - Mark Graban, "The Toyota Way" in Healthcare

Respect for People and Continuous Improvement for Healthcare I was recently asked to do a recorded video presentation for a medical conference in Turkey. I spoke about the dual pillars of "The Toyota Way": Respect for People Continuous Improvement The video is about 20 minutes, split about half and half on each of those interrelated topics. I'm coming to you from a hotel room, somewhat tired after a day of consulting. (Slides PDF and transcript also included)


304 - David Meier, Lessons and Wisdom from Toyota

Back on the podcast for the fifth time is my friend David Meier, a Lean / TPS consultant who is a former Toyota leader at their plant in Georgetown, Kentucky. He's gotten into what's, perhaps, the most Kentucky of industries... distilling bourbon (and more). I'll have two more podcast episodes where David and I talk about bourbon, whiskey, and continuous improvement for almost 90 minutes total there. Those episodes are coming soon. Today is a shorter episode, where we catch up and hear...


303 - Craig Deao, Effectively Engaging Employees

Joining me for Episode #303 is Craig Deao, a senior leader with Studer Group. From his bio: "Since 2006, Craig Deao, MHA, has been an integral part of Studer Group as a senior leader for the organization's speaking and conferences teams, and he now directs thought leadership across Huron [Consulting Group]'s broader healthcare practice. Craig is a highly regarded national speaker on leadership, engagement, quality and patient safety. He works with medical staffs and healthcare executives...


302 - Katie Anderson on Japan: Standard Work, Customers, and

My guest for Episode #302 is Katie Anderson, following up on her last appearances in Episode #233 (when she was living in Japan) and Episode #275 (after she returned to the U.S.). Today, we're chatting because I've just returned from a short trip to Japan and Katie's going back in May (and you can join her). We're sharing observations and reflections on topics ranging from standardized work to Kaizen. Would it be easier to "implement Lean" (or whatever term you'd use) if you're a Japanese...


301 - Joe Swartz, "Champions of Change" in Supply Chains

This podcast is sponsored by Cardinal Health. All opinions expressed here are those of Joe Swartz and not of his employer or any other organization. Joining me again for episode #301 of the podcast is Joe Swartz, my friend and co-author for our books Healthcare Kaizen and The Executive Guide to Healthcare Kaizen:. You can learn more about our books here. He also contributed a chapter to the book Practicing Lean. (read an excerpt). Today, we're talking about "Champions of Change," as I've...


298 - Billy Taylor, Lean Manufacturing Leadership, Part 2

Joining me again for Episode #298 is Billy R. Taylor, for Part 2 of a discussion we started in Episode #293. Last week, a friend texted me last week and said he couldn't wait for Part 2. He said he pulled off the road to take some notes when he listened to Part 1. So without further ado, here is Part 2. Here, we discuss "extreme ownership," why creating ownership is more important than forcing accountability, and important lessons he's learned along the way.


297 - JJ Villareal, Ed.D., #Lean in Education

My guest for Episode #297 is John (JJ) Villareal, Ed.D., the superintendent of the Rockwall I.S.D. here in the Dallas area. In this podcast, we talk about the applications of Lean in education, how to move beyond what JJ calls "the behavior waste of judgment and blame," and how visiting a factory was inspiring and helpful, among other topics. Even if you don't work in education, I hope you'll be inspired by this podcast.


296 - Dr. Zeev N. Kain on #Lean and Clinical Variation

Joining me for Episode #296 of the podcast is Zeev N. Kain, MD. MBA, FAAP. He is a physician and a Chancellor's Professor at the University of California, Irvine. See his full bio. He has many additional roles and titles, including: Director, System Redesign & Value Based Care for the UC-Irvine Health Policy Research Institute Executive Director of the UCI-Yale Center on Stress & Health President of the American College of Perioperative Medicine Dr. Kain is "recognized as an international...


295 - #Lean & Innovation in Healthcare

My guests for Episode #295 are Sarah Steinberg of Atrius Health and Ted Toussaint, a healthcare innovation strategist, formerly of Atrius Health. Ted is also a faculty member for Catalysis. Today, we're talking about some innovative work that they led at Atrius, using a variety of modern product development and innovation methods, including Lean, Lean Startup, Design Thinking, and more to create a new "Care in Place" model for home-based patient care that helps reduce trips to a clinic or...


294 - Clay Linkous, Studer Group Principles & #Lean

Joining me for episode #294 is Clay Linkous, an account leader and speaker with Studer Group. He is an accomplished cultural transformation and leadership expert who has synthesized Lean and other improvement methods with Studer Group principles and practices. Today, we'll talk about Clay's career and his purpose and motivations - both for working in healthcare and improving healthcare. We're both firm believers in the combination of Studer and Lean practices, so we're also discussing that...


293 - Billy Taylor, Lean Manufacturing Leadership, Part 1

My guest for Episode #293 of the podcast is a dynamic speaker and manufacturing leader, Billy R. Taylor. I saw him speak a few years ago at a Shingo Prize Conference and I've wanted to get him on the podcast ever since. He's currently the Director of Commercial, Off Highway, and Support Manufacturing North America for The Goodyear Tire & Rubber Company. Over the past 20 years, he has risen from "the lowest level of the organization," up through the manufacturing leadership ranks at...


292 - "Motivational Interviewing for Leadership"

Today, our topic is something that I've really taken an interest in the past two years: "Motivational Interviewing." See my past blog posts on this subject. I think it's a powerful methodology that will help anybody in their Lean transformation efforts... as well as our work engaging anybody in a small improvement. "Motivational Interviewing" or M.I. is defined by Miller and Rollnick (in their seminal book) as a: “collaborative conversation for strengthening a person's own motivation...


291 - Jeff Roussel on the Current #Lean (and P.I.) Landscape

My guest for Episode 291 is my friend and colleague, Jeff Roussel (@jeff_roussel on Twitter). Jeff is the VP of Sales at KaiNexus, a technology company that I have been involved with for over six years. As Jeff will humbly explain in the podcast, he joined our team almost four years ago as an experienced sales leader, not as an expert in Lean or process improvement. But, he's a voracious learner and he probably talks to more organizations about their process improvement efforts - what...


290 - Eric Ries on "The Startup Way"

@EricRies: From #LeanStartup to "The Startup Way" Joining me again for episode 290 is a three-time guest, Eric Ries. When we first talked, in episode 115 six years ago, his New York Times bestselling book The Lean Startup was being published. In 2012, we discussed the impact of Toyota's Taiichi Ohno on his work, in episode 142. This time, we're talking about his new book, The Startup Way. In this episode, Eric talks about how "Lean Startup" concepts came from "Lean" and the Toyota...


289 - #Lean & A Mobile Paramedic Pilot at Geisinger Health

My guests for Episode #289 are Kathleen Sharp, MBOE, LSS MBB, now the Director of Optimization at McLeod Health, and David Schoenwetter, D.O., FACEP, a Medical Director at Geisinger Medical Center. They are joining me to talk about the innovative Geisinger Mobile Health Paramedic program that they developed and piloted with Lean thinking throughout. Kathleen and David will discuss why it was important to engage stakeholders in innovation, how they viewed and addressed resistance to...


288 - Dean Gruner, MD on ACOs and Healthcare Reform

Joining me again for Episode #288 is Dean Gruner, MD, the recently retired CEO of ThedaCare, a health system in Wisconsin that has long been considered a worldwide leader in the practice of Lean in healthcare. Recently, in Episode #286, Dean shared his reflections on his work and ThedaCare's "Lean journey." Today, the topic is Accountable Care Organizations and other bigger-picture healthcare reform topics. Dean was also previously my guest in Episodes 119 and 144. I'm including a full...


287 - Harry Kenworthy, "Lean Government NOW!"

Joining me today for Episode #287 is another returning guest (see Episode #198), Harry Kenworthy. We're talking about his book, which will be released on Friday, Lean Government NOW! : Increase Service, Capacity and Employee Engagement While Reducing Costs and Wastes. The book is now available for pre-sale on Amazon at $19.95 (until September 7, 2017, at a $5.00 discount from list price). Harry was also a contributor to the book Practicing Lean, which is now available in audiobook...


286 - Dean Gruner, MD on ThedaCare's #Lean Journey

My guest for Episode #286 is Dean Gruner, MD, the recently retired CEO of ThedaCare, a health system in Wisconsin that has long been considered a worldwide leader in the practice of Lean in healthcare. See this article about his retirement, where he says "I've gotten more than I've given." Dean was previously my guest in Episodes 119 and 144 and I'm thrilled that he took time out of his retirement to talk with me about his lessons learned as he looks back on how ThedaCare's Lean journey...


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