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Money Box


The latest news from the world of personal finance plus advice for those trying to make the most of their money.

The latest news from the world of personal finance plus advice for those trying to make the most of their money.


London, United Kingdom




The latest news from the world of personal finance plus advice for those trying to make the most of their money.




Frozen Out

Thousands of people say they’ve been shut out of their bank accounts without warning or explanation. MPs are investigating whether innocent customers have been caught up in a crackdown on money laundering. For the first time in 25 years the one-off payment given to adult prison leavers in England and Wales is to be raised. The Prison Discharge Grant will increase from £46 to £76, but what difference will that make? Last year 155,000 people shared an extra £16m in pay after that HMRC ensured...


MBL: Travel Rights and Money

What do you need to know about travel rights, money and insurance this summer? Adam Shaw and guests answer your questions about the practicalities and costs of travelling this year. Are you considering a summer holiday? Have you rebooked a cancelled trip? How much is a PCR test, what does the travel traffic light system mean for your insurance and how do you get the best deal on your travel money? e-mail now with your questions and stories. If you’ve just returned from a...


Bereavement benefits

More than 20,000 bereaved families can now claim financial support once restricted to married couples and civil partners. The payments worth up to £10,000 have been extended to cover all couples who lived together and claimed child benefit. Eight years ago the government said it would introduce funding for university and higher education that is comparable with the principle of Islamic finance. So when will it happen? And what should banks do to protect problem gamblers. GUESTS: Omar Shaikh...


MBL: Single Parents

There are almost 3m lone parent families in the UK and for many the pandemic has put increased pressure on already stretched family finances. The charity Gingerbread say that single parents are more likely to have lost jobs or experienced reduced hours and falling incomes. If you’ve a question or a tip about supporting children when you separate, dealing with child maintenance payments and arrears or maximising your income, we’d love to hear from you. Or if you’ve got some advice to share...


'For your protection'

When banks stop you spending your own money. Barclays and Santander have banned payments to one of the largest cryptocurrency exchanges while TSB may soon stop payments to all exchanges. Why tens of thousands of people could be eligible for significant refunds after the HMRC lost what could prove to be a landmark case concerning the way it deals with child benefit paid to high earners. What will change when the Financial Conduct Authority takes over regulation of pre-paid funeral plans?...


Young entrepreneurs

What help and support is available to people with a business dream? How do you develop the skills you need to run your own business? We hear from some entrepreneurs about the experience of turning their ideas into reality. To share your experiences and any questions e-mail: Presenter Louise Cooper is joined by an expert panel: • Lisa Wardlaw, College Delivery Manager, Young Enterprise Scotland • Julian Hall, founder, Ultra Education • Alison Edgar, The Entrepreneur's...


Google’s investment ad crackdown

Google is cracking down on financial-scam adverts in the UK, but will it work? Campaigner Mark Taber tells us what needs to be done to stem the millions of pounds lost to bogus investment schemes each year. It was reported this week that the financial regulator has banned one of the biggest crypto currency exchanges from operating in the UK. Jannah Patchay, founder of Markets Evolution, and Jason Deane – a consultant for Luno, explain why those reports were wrong. Park Christmas Savings, one...


Community Energy Projects

Would you like to generate your electricity through a local, renewable energy project rather than buying it from a big supplier? In this episode, Adam Shaw and guests consider the costs and practicalities of setting up and running community-led energy projects, do such initiatives make financial and environmental sense? Joining Adam are: Jodie Giles, head of community and local energy at Regen Tanuja Pandit, director of Power Up North London Steve Shaw, the director of Power for People If...


Left behind by the decline of cash

Should the government force banks to guarantee everyone access to cash? Age UK warns that despite the rise of digital payments, millions of people still rely on cash and the charity says it should be seen as an essential service - like electricity, water, or the post. Barclays bank is to repay millions of pounds to customers miss-sold loans to pay for a timeshare scheme in Malta, but hundreds of others say they should be getting their money back too. The UK’s biggest insurance firm and a...


MBL: Covid weddings

Arranging your wedding or civil partnership during Covid can be very tricky, especially as rules and restrictions change. But what are your rights if your plans are disrupted? Can you cancel and get a refund if your guest numbers are cut, you're told not to dance, or people - perhaps close family - are not able to attend because of changes to rules? Should you expect to be able to postpone without penalty? Can venues hang on to part of what you've paid up front? Is there any point in getting...


The race to avoid stamp duty

Thousands of people are struggling to complete the purchase of their new home before a big rise in Stamp Duty begins on the first of July in most of the UK. High street banks are told they are wrongly denying compensation to victims of fraud and they’ve been given a timetable to change their procedures. And grieving families could be paying hundreds of pounds too much for a funeral because firms do not display their prices clearly. Presenter: Paul Lewis Reporter: Dan Whitworth Production...


MBL: Trading in stocks and shares

Low interest rates on savings has made many people consider putting money built up during the pandemic into stocks and shares in the hope of higher returns. But what do you need to know BEFORE you make that first trade? We explore the risks, how to navigate the jargon and - most importantly - whether this type of investment is really for you. Do you have an experience you'd like to share? Email us: Expert panel: - Susannah Streeter, Senior investment and markets analyst,...


Bitcoin or Britcoin?

Bitcoin or Britcoin? The Bank of England has published the results of its consultation on creating a new central bank digital currency – and also the prospect of regulating other commercial digital currencies – so-called “safecoin”. We hear from the Bank’s deputy governor, Sir Jon Cunliffe and from cryptocurrency expert Kate Baucherel. Four years after the Grenfell Tower fire in which 72 people died, leaseholders living in tower blocks affected by the cladding crisis have started receiving...


MBL: Hospitality staff shortage

Pubs, bars, cafes and restaurants in England Wales, Northern Ireland and parts of Scotland are now open for indoor business. But there’s growing concern about the numbers of vacancies across the hospitality sector. According to trade body UK Hospitality there is a shortfall of almost 200,000 workers. If you run a hospitality business, how difficult are you finding it to get staff? Are you a worker who’s left the sector to look for employment elsewhere? Let us know your experience:...


DWP urged to rethink the two child Universal Credit cap

Children’s Commissioner for Wales Professor Sally Holland explains why she, along with the Commissioners for Scotland and Northern Ireland, want the DWP to drop a Universal Credit entitlement rule introduced by the coalition government in 2017. It only provides support for a maximum of two children with a few specific exceptions. Money Box reporter Joice Etutu hears from some of the thousands of people who have received random cheques from HSBC Banking Group. Amounts vary from tens to...


How to complain and get results

What are you rights when making a complaint? How do you make sure you escalate your grievance to the right person? What difference can social media make in getting your grumble seen and sorted? Adam Shaw is joined by Martyn James from Resolver, a free, independent issue resolution service. and Alicia Alinia , Managing Director, Consumer Legal Services at the law firm, Slater & Gordon. Producer Smita Patel Editor Alex Lewis


Continuing problems applying for National Insurance Numbers

A Money Box listener has been refused work by two employers because he was unable to provide his National Insurance Number despite the Department for Work and Pensions saying individuals can start work without one. Last year we reported that people coming to the UK with the right to work weren’t able to obtain a National Insurance Number because the government had stopped issuing them. People can now apply - but that process takes up to 16 weeks and trying to get work in the meantime can be...



Apprenticeships allow you to earn money as you study for qualifications and gain practical experience on the job. There's a wide range of careers and industries to choose from but a recent Ofsted report said that 10% of apprenticeships are inadequate, so how do you find a good quality scheme to help you develop the skills you need to succeed? On Wednesday's programme Adam Shaw speaks to apprentices and employers about their experiences and ambitions and we'd love to hear from you too. If...


MBL: Financing Electric Vehicles

One in four of us is considering buying an electric car, according to the energy regulator Ofgem. So, what are the finances of going electric? They often cost more to buy but the claim is that they can be cheaper to run. Adam Shaw and guests discuss the cost of buying, insuring, charging an electric vehicle and the tax breaks you get if you buy or lease an electric car through a business? Adam is joined by Ginny Buckley, founder of, an electric car advice site & Hayley Jay,...


FCA to force firms to treat customers better

Financial firms are being told they will be forced to treat their customers better under plans by the regulator for a new “Consumer Duty”. It will set down a higher level of consumer protection that firms will have to follow. The consultation on the plans has just been published and the new rules should be in force by the middle of next year. Paul Lewis talks to Nisha Arora, Director of Consumer and Retail Policy at the Financial Conduct Authority. Money Box continues to get complaints from...