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Creating A Contingency Plan For Your Design Business - RD173

7/15/2019
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Have you thought of your contingency plans? [sc name="smartpress" ]So you're running a graphic design business. You're plugging away day after day, week after week, engaging with clients and designing amazing things for them. Life is great, and you’re living the dream. But what if the unexpected happened? Are you prepared? What would you do in the event of a national disaster that destroys your home? What would you do if all of a sudden, without any warning, you lose all your office...

Duration:00:36:49

Dealing With Impostor Syndrome - RD172

7/8/2019
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Do you ever feel like a fraud? In a previous episode of the Resourceful Designer podcast, I talked about Superhero Syndrome. It's when someone takes on more responsibilities than they need or should take on. Sometimes doing things they are not qualified to do instead of doing the logical thing and finding someone qualified for the task. Today I’m talking about the opposite of Superhero Syndrome. And that’s Impostor Syndrome. What is Impostor Syndrome? Impostor Syndrome is a collection of...

Duration:00:27:49

What's Holding You Back From Starting A Graphic Design Business? - RD171

7/1/2019
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What's holding you back? [sc name="pod_ad"]September 30 will mark four years that I've been releasing episodes of the Resourceful Designer podcast. During the time I’ve received hundreds of emails from people thanking me for what I do. They tell me how much I’ve helped them, inspired them and motivated them. There's no way for me to express how this makes me feel, knowing that me, a designer, working out of my home office in small-town Ontario, Canada is having such an impact on designers...

Duration:00:29:04

Ten Productive Things To Do When You're Not Busy - RD170

6/24/2019
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Don't waste time when you're not busy. Wouldn’t it be nice to have so much design work that you don’t have time during your work day for anything else? Come to think of it; I don’t know if I’d like that. I enjoy a bit of downtime now and then, and I’m sure you do too. Downtime, when your brain isn’t working at one hundred per cent concentrating on some important task or churning away pumping out those creative juices. You need time to give your brain a rest. It’s that old proverb “all...

Duration:00:28:35

Why Fixed Prices Are Better Than Hourly Billing - RD169

6/17/2019
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How do you charge for design work? [sc name="pod_ad"]Do you offer fixed prices to your clients or is hourly billing your pricing strategy of choice? I'm not interested in how you come up with your rate or your price. What I’m asking is, do you or don't you know how much a design job will cost before beginning the project? Today I want to share my opinion on why you should stop billing by the hour and start offering fixed prices instead. Changing my pricing strategy. When I started my...

Duration:00:27:22

Cold Emails: 10 Tips To Help Them Convert - RD168

6/10/2019
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Do you use Cold Emails to attract clients? Equivalent to Cold Calling, Cold Emailing is when you send unsolicited email to someone without prior contact. A Cold email is a very effective way to reach out to potential new clients. So effective in fact that it’s been in use since the first businesses were around. OK, maybe not cold emailing, but cold calling has been. Even before phones were invented business people would knock on strangers doors trying to sell their wares. It was their...

Duration:00:33:32

Is Being A Designer Affecting Your Eyesight? - RD167

6/3/2019
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Do you worry about your eyesight? Do you worry about your eyesight? As a designer, there’s pretty much no escaping being in front of a screen. If you’re like me, between the computer, phone and TV, you probably spend more time each day with your eyes staring at a screen than you do sleeping. Face it, we’re slaves to our tech displays. Did you know that this constant exposure to one screen after another throughout the day can cause strain, and even damage to your eyes? The issue is...

Duration:00:38:46

Client Onboarding Part 7 - The Goodbye Packet - RD166

5/27/2019
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The Goodbye Packet Last week I told you about Client Offboarding, the process of finalising a design project and preparing a client for working together again in the future. Offboarding is a way of informing a client that you’ve completed the work they’ve paid you for, and any additional work from this point forward will be considered a new project, incurring further fees. In this last part of the Client Onboarding series, I’m talking about the Goodbye Packet, a way to collect and package...

Duration:00:23:18

Client Onboarding Part 6 - Client Offboarding - RD165

5/20/2019
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Client Offboarding [sc name="pod_ad"]Client Offboarding is the final step in building that oh so meaningful client relationship that will keep them coming back to you time and again with more design projects. For the past few episodes, I’ve walked you through the various steps of Client Onboarding — everything you need to do to turn a potential client into a paying client. But once the client is onboard and you have their project, is that the end? Of course not. The whole purpose of Client...

Duration:00:28:16

Client Onboarding Part 5 - The Design Contract - RD164

5/13/2019
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The Design Contract The Design Contract is the final part of the Client Onboarding Process. This vital part confirms that a potential client is now a paying client. In this series, I talked about the Client Onboarding Process as a whole before breaking it down into the individual components, the Intro Packet, the Client Meeting and the Design Proposal. Each of these different elements helps win over potential clients encouraging them to hire you, which brings you to this next step, the...

Duration:00:46:59

Client Onboarding: Part 4 – The Design Proposal – RD163

5/6/2019
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Continuing the client onboarding process with the design proposal. Part 4 of the Client Onboarding Process is the Design Proposal. A tool you use to convince clients that you are the designer for their project. Last week I told you all about the Client Meeting. The part in the process where you learn about the client and about the project they are presenting to you. After a successful client meeting, you should know whether or not you want to take them on as a client and tackle their...

Duration:00:31:30

Client Onboarding: Part 3 – The Client Meeting – RD162

4/29/2019
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Are you ready for your next client meeting? In part 2 of the Client Onboarding process, I told you all about the intro packet and how it’s the foundation for setting expectations going forward with your client relationship. If the intro packet is the foundation, then the client meeting is the framing, or structure if you will. Think of the client meeting like a job interview, which in a way it is. You are interviewing the client, and the client is interviewing you. This meeting is less...

Duration:00:42:53

Client Onboarding: Part 2 - The Intro Packet - RD161

4/22/2019
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Do you have an intro packet for your design business? An intro packet is a tool you use to land new clients and facilitate the client onboarding process. It can either be a dedicated page on your website, a detailed PDF or better yet, a well designed and nicely printed piece to hand out to potential clients. An intro packet is a great way to create a good first impression of who you are and what you do. It answers basic questions, sets expectations and gives clients a first look at what it...

Duration:00:28:09

Client Onboarding: Part 1 - The Process - RD160

4/15/2019
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What is Client Onboarding? Client onboarding is the process of turning potential clients into paying clients. It’s the process of introducing them to your business, addressing their questions and concerns, and ensuring they understand the services you offer and your processes while providing those services. Onboarding is all the steps from the initial contact with the client until you start working on their design project. It’s your chance to explain to a client; Over the next few...

Duration:00:30:34

Understanding Priorities - RD159

4/8/2019
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Understanding Priorities will help grow your design business. Whether your design business is still new or you’ve been doing this for many years, I'm betting you started it feeling greedy. Meaning you took on any design work that came your way. That's OK. Not many designers just starting their freelance career are picky about the type of work they take on. I’m not talking pricing. Just because you have a new business isn’t a reason to accept $25 logo jobs. You still have to have your...

Duration:00:34:16

Time For Tomfoolery - RD158

4/1/2019
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What does a designer do on April Fools Day? This week's release happens to fall on April Fools Day. The one day of the year where tomfoolery, shenanigans and levity abound. A day when you put all seriousness aside and let out your inner practical joker. I thought of trying to pull one over you by starting off saying something like “I’ve decided to end the podcast, and this will be my last episode” But then I thought, what if someone is reading this or listening to the podcast for the very...

Duration:00:27:36

Protecting Your WordPress Website - RD157

3/25/2019
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How much thought do you devote to protecting your WordPress website? [sc name="pod_ad"]I want to share something that happened to me this week. I came home from a nice lunch with friends to both an email and urgent voicemail message from a client saying someone had hacked their website and their URL redirected to a porn site. This is a relatively large client of mine that gets a decent number of visitors to their website each day, so there was a good reason for the panic. When I heard the...

Duration:00:23:52

Building Client Loyalty For Your Design Business - RD156

3/18/2019
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Building Client Loyalty = Repeat Business I have to preface today’s topic of building client loyalty by saying everything I’m going to talk about here won’t help you if you are not a good designer. You don’t have to be an amazing designer, simply being a good one will do. As long as you know what you are doing, then you will benefit from today’s topic. Face it; if you are not a good designer, there’s not much you can do to get repeat business from clients. Other than practice and get better...

Duration:00:39:21

Selling Digital Products To Supplement Your Design Income - RD155

3/11/2019
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Have you ever considered selling digital products? Selling digital products is a great way to put your design skills to the test. Not only will you challenge yourself to come up with great ideas, but if you're successful, you can make excellent money doing it. I've never tried selling digital products myself so on this episode of Resourceful Designer; I'm happy to be joined by Tom Ross, the founder of Design Cuts, one of if not the best place for acquiring and selling digital products...

Duration:00:48:14

4 Organization Strategies To Help You As A Designer - RD154

3/4/2019
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Do you have an organization strategy? I was recently leafing through an old business magazine from the early 2000s, and I came across an article on organization skills. Specifically, organization skills to help you regain control over your schedule, your environment and your life. Although this article wasn’t about design, I found a lot of what it said still applies to today’s businesses and us as designers. Here's my spin on the article with some of my knowledge to bring you four basic...

Duration:00:25:51