Service Drive Revolution with Chris Collins

In this episode of Service Drive Revolution, Chris and Christian break down the hard truth behind why over 50% of service managers are turned over every year — and it’s not what you think. From raw, personal stories of their most personal firings to a detailed breakdown of industry failures, broken leadership systems, and the lack of real mentorship… this episode will hit home for anyone in the Dealership world. What you'll learn: The real reasons service managers get fired (not just gross profit) Why firing someone never gets easier — even when it’s necessary Christian’s emotional story about firing a close friend Chris’ first-ever firing… as a teenage head "Lot Lizard" How dealerships are failing their managers with outdated systems The 9 big mistakes that cost great leaders their jobs How to fix the turnover crisis and lead with vision and empathy If you’ve ever laid awake the night before a termination… if you’ve questioned your own value in your role… if you're tired of being set up to fail — this episode is for you. Want to break the cycle? Chris and Christian share proven leadership lessons that reduce turnover from 50% to under 5%. 👀 Also in this episode: Chris’ book-carrying system and “everyday carry” video plug Why customer experience is the ultimate marketing tool How to design a service department that feels like a Tesla diner Explore more: Check out our “Books That Changed My Life” series on the Library channel! OnDemand Training For Huge Results - https://shorturl.at/j7J8u Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR

This week on Service Drive Revolution, we’re pulling back the curtain on what most will never see. Not theory. Not hype. But raw, real numbers that tell the story of who’s actually winning in fixed ops—and who’s pretending. Some are still stuck in the mindset that says, “That can’t happen in my market.” Others are taking informed action and making their way to the green line of success - rewriting what’s possible inside a single service drive. We're not just talking performance—we're showing you how leaders behave differently. What they pay attention to. What they no longer tolerate. How they’ve stopped making excuses and started producing undeniable results that punch through market limitations and dealership folklore. And yes—some of the numbers you’ll hear will sound impossible. Until you realize… someone’s already doing it. What we're going to ask fundamentally is: What do you believe about your team, your market, your potential—and is it helping you, or is it holding you hostage? We're going deep on what SPOP really represents in the DNA of a team. We're unpacking the shift from “we can’t” to “we already did.” Plus, in classic SDR style—we’ll take a detour through jet skis, AI agendas, and maybe a few uncomfortable truths about recall math and legacy thinking. If you want to laugh, learn, and maybe have your entire standard of performance shattered—this one’s for you. #servicedriverevolution #fixedops #servicemanager #serviceadvisor #servicedriverevolution #podcast #auto #autoindustry #ford #autoindustrynews OnDemand Training For Huge Results: https://chriscollinsinc.com/op/ondemand-sales-page/ Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can change your entire iutlook and get you on the green line of success. https://calendly.com/cci-schedule/15-minute-discovery-call Got a question? Call us at 1-833-3-ASK-SDR

In this episode of Service Drive Revolution, Chris and Christian dive deep into one of the challenges facing Service Departments today: How do you take a Quick Lube Tech and grow them into a Master Tech? This isn’t just theory—we’re talking real, actionable strategies that can transform your technician pipeline. You’ll walk away with at least 3–4 powerful ideas that can immediately be implemented in your service department to reduce turnover, improve training, and build your bench. 💡 What You’ll Learn: Why it’s the Summer of Fixed Ops and how to capitalize on increased driving and travel The importance of creating a clear career path for your entry-level techs How to design systems where form equals function Why mentoring and career mapping matter more than ever How European-style vocational education might inspire new technician development models The real reason many Quick Lube Techs quit within two years—and how to stop it Plus, hear Chris and Christian talk about: Their hilarious road trip habits (spoiler: one loves RVs, one doesn’t 🚐✈️) Which cities top their global travel lists 🌍 The Automotive News list ranking dealership groups by service & parts revenue Why leasing, EVs, and midlife crises are reshaping car buying behaviors 👉 Whether you're a service manager, GM, or Fixed Ops leader—this episode is for YOU. Offers on Training and Books in Description Below ⬇⬇⬇ OnDemand Training For Huge Results - https://shorturl.at/j7J8u Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule

On this episode of Service Drive Revolution, Chris, Christian & Hogie talk with a very special guest - Dave. He's a Chris Collins Elite Member, lifelong automative industry veteran, and true leader in the industry! Dave shares his inspiring rise from Parts Manager to General Manager of a dealership and offers invaluable insights for Parts Managers, Service Advisors, Service Managers and all Fixed Operations staff aspiring to take their careers to the next level. 🔑 In this episode, we cover: How Dave overcame imposter syndrome to step into a leadership role. Why fixed ops professionals are perfectly positioned to become general managers. The surprising truth about why sales is easier than you think when transitioning from fixed ops. Misconceptions about the GM role and the realities of leadership. Practical advice for parts and service managers to think bigger and pursue their full potential. 🌟 Key Takeaways: Don’t let self-doubt hold you back—your skills in fixed ops are transferable! Leadership is about solving problems, building trust, and focusing on the customer experience. “Do it faster, don’t hold back!”—Dave’s advice for aspiring GMs. 📢 Plus, we dive into some wild LA stories (think Tesla shenanigans and road rage!) and share exciting news about a Philadelphia Catholic high school launching a technician training academy, supported by a $1M dealership donation. 🛠️ 👉 Want to learn how to break through limiting beliefs and lead like a pro? Watch now and get inspired! Don’t forget to subscribe and hit the bell icon 🔔 to stay updated with new episodes every day. #servicedriverevolution #serviceadvisor #serviceadvisorsuccess #autoindustry #automotivecoaching #serviceadvisor #servicemanager #fixedops #fixedoperations #chriscollinsinc

Ready to revolutionize your automotive shop with video inspections? They’re the hottest trend in the industry, but without a clear strategy, they can backfire. In this episode of Service Drive Revolution, Chris, Christian, and Hogi share the best way to make video inspections work for your shop—driving customer trust, technician buy-in, and serious growth. Why watch? If you’re adding or refining video inspections, this is your must-see roadmap to success. Discover the 5 critical components that top-performing shops use to create consistent, trust-building videos that actually move the needle. This isn’t guesswork—these insights come straight from our Elite coaching group, the best service managers in the country, backed by decades of real shop experience. Here’s what you’ll learn: How to train your techs to shine as on-camera communicators The secret to a standardized process for flawless consistency Proven ways to highlight the positive and build customer trust How to ditch tech jargon for clear, customer-friendly language Why honest inspections are non-negotiable—because fake data flops 📞 Got questions? Reach out at 833-3-ASK-SDR 🎓 Grab exclusive books and training at https://offers.chriscollinsinc.com 🔔 Subscribe and hit the bell to stay ahead with our latest tips! ❤️ The shops that dominate with video inspections are the ones who act with purpose and get ahead of the curve. If you’re ready to elevate your shop and win big, this video is your first step to getting it right. OnDemand Training For Huge Results - https://shorturl.at/j7J8u

Join us on Service Drive Revolution for an informative roundtable discussion about the NEXT impending crisis in the automotive industry! From tariffs to arranged marriages (yes, you read that right!), our expert panel—Chris and Christian, along with coaches Jean, Cliff, Hogie, Vicky, and Fairborz—dive into the challenges facing service departments and dealerships. We reflect on past crises like COVID, the 2008 recession, CDK outages, and even the Ford Pinto gas tank debacle, sharing lessons learned and strategies that separate the winners from the losers. Discover why adaptability, mindset, and preparation are key to thriving in any storm, and how top performers turn challenges into opportunities. Plus, get a view into our upcoming quarterly virtual meeting, where we’ll cover hot topics like The Five Love Languages of Parts, Parts is from Venus, Service is from Mars, and Atomic Habits of the Service Department. Find out which session our panel is most excited about! 🔥 Key Takeaways: How successful dealers double down on what works during a crisis Why tariffs and rising costs could actually benefit service departments The power of creative solutions, like delivering pizzas to frontline workers Why the auto industry resists change—and how to break the cycle 📞 Have a question? Call 833-3-ASK-SDR and we’ll answer it on air! 🔔 Don’t miss a single episode—subscribe and hit the bell icon for daily uploads! #servicedriverevolution #autoindustry #crisismanagement #dealershipsuccess #automotiveservice #servicemanager #serviceadvisor This video is perfect for service

Welcome to Service Drive Revolution – In this episode, we dig into a surprising topic: What does Canada do better than the U.S.? (Hint: it’s not poutine, but it could change the game for dealerships everywhere). If you care about the industry, the country, and your job in the automotive world, you may want to watch this one! We also hop around from hilarious stories about giving away Jeeps and monster trucks, to serious insights on vocational training, technician shortages, and dealership teamwork – this episode is packed with both laughs and lessons. We also cover: ✅ A cutting-edge new way of doing the news – live, raw, and tech-powered ✅ A discussion about our next potential Service & Parts Manager Challenge (think: Corvettes, teamwork, and big prizes) ✅ How technician shortages are reshaping the auto industry – and how Canada’s immigration system might hold the solution ✅ Classic debates: red cars, recalls, audio systems, and even Rolex vs Corvette as the ultimate prize If you’re in automotive service or just love cars and business strategy, this one’s for you. #ServiceDriveRevolution #Leadership #DealershipLife #AutomotiveService #CorvetteChallenge #Canada #TechnicianShortage #ChrisCollins Offers on Training and Books in Description Below ⬇⬇⬇ OnDemand Training For Huge Results - https://shorturl.at/j7J8u Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab Chris' New Leadership Book I AM LEADER: https://iamleaderbook.com Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq

In this episode of Service Drive Revolution!, we dive deep into the mindsets and behaviors that separate top performers from low performers in the automotive service industry. Join Chris Collins and our expert coaches—James "Captain" Baumer, Matt Hoagie, Christian, Cliff, and Gator—as they share over 100 years of combined experience. This is one episode you will NOT want to miss - tons of value! Key Takeaways: - Discover the critical role of mindset in driving performance across roles like technicians, managers, and advisors. - Learn about "locus of control" and how top performers take ownership while low performers make excuses. - Uncover telltale signs of high and low performers, from proactive communication to embracing coaching. - Hear real-world insights on turning stores around in just 90 days by making one pivotal choice. Grab a notepad and get ready to take notes! Whether you're a service manager, advisor, or technician, this episode is packed with actionable advice to elevate your performance and transform your service department. OnDemand Training For Huge Results - https://shorturl.at/j7J8u Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab Chris' New Leadership Book I AM LEADER: https://iamleaderbook.com Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq

🚗 Glenn Lundy Is BACK! Masterclass on Leadership & Dealership Culture. Welcome to Service Drive Revolution — your go-to show for leadership, innovation, and laughs from the heart of the automotive world. In this episode, we're joined by none other than Glenn Lundy, the powerhouse behind the 800% Elite Automotive Club and host of the wildly popular Rise & Grind morning show. 💥 Buckle up — this one is packed with insights, surprises, and Glenn's signature high-octane wisdom. We talk: The art of being extraordinary in customer service Lessons from our epic team trip to London 🇬🇧 (and how art, culture, and travel elevate business) What modern dealerships MUST do to scale sustainably The top 3 mistakes dealers are making right now Glenn's bold predictions for the 2025 auto market (hint: used car values might skyrocket again 👀) Why adapting with certainty is the most vital skill a leader can have in today’s wild world Oh, and a hilarious breakdown of NFL fandom, Raiders heartbreak, and Pete Carroll’s immortality 😂 🔧 Whether you're a GM, advisor, or dealership owner — this episode will get you fired up and thinking differently. 🎤 Featuring: Glenn Lundy – Husband to one, father to eight, and the mind behind one of the most progressive dealership coaching movements in North America. 🔥 PLUS: Chris and Christian break down industry headlines, the office birthday food marathon, and why Glenn's motivational grind at 5:30 AM is still legendary. 👇 Timestamps 00:00 – Intro + birthday weight gain 🍰 04:50 – Taking the team to London + leadership insights 13:00 – Glenn Lundy joins the show 16:00 – What separates top-performing dealerships 22:00 – The 3 biggest mistakes in auto retail today 26:00 – Why Glenn started Rise & Grind 30:00 – Glenn’s 2025 market predictions (this could change everything) 35:00 – Why service departments are still stuck in the past 38:00 – Virtual event preview: Leadership through adaptation 39:40 – Closing laughs + Raiders prayers 🙏 👉 Like this episode? Don’t forget to subscribe, hit the bell, and share it with your dealership team. 📞 Have a question for the show? Call us at 833-3-ASK-SDR and we might feature YOU in an upcoming episode! 🛠️ Want to level up your team with elite training & tools? Visit: https://www.chriscollinsinc.com #ServiceDriveRevolution #GlennLundy #Leadership #DealershipTraining #AutoIndustry #RiseAndGrind #ChrisCollins #FixedOps #UsedCars #Motivation #Adaptability #CustomerExperience #BusinessGrowth #AutomotiveLeadership

Broadcasting Legend Jim Kozimor on Being Extraordinary, Steph Curry, and the Art of Storytelling | SDR Podcast 🎙️ In this episode of Service Drive Revolution, Chris and Christian sit down with 3-time Emmy-winning broadcaster Jim Kozimor, who has covered everything from the NBA and NFL to the Olympics and WNBA. We dive into the mindset and preparation behind elite performance, both in broadcasting and in the service drive—and why storytelling is the secret weapon to being extraordinary. 🔥 Plus, we talk about: Christian’s “Vegas shotgun wedding” 💍 A near-ER trip from sky-high blood pressure 💉 Why NBC requires even Mike Tirico to relearn storytelling before every Olympics 🎯 The surprising connection between Steph Curry, the Olympics, and your service department 👉 Don’t miss our April 24th client virtual coaching meeting! 🔒 Exclusive to coaching clients & OnDemand members 📅 Theme: The Art of Being Extraordinary 📕 Grab the "I Am Leader" Book – A hybrid art + leadership book inspiring next-level performance. 📞 Got a question for the show? Call 833-3-ASK-SDR and we might answer it in the next episode! ⚡ Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln 💰 Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq 🔔 Subscribe & hit the bell so you never miss a moment: insights, training, and guests. #JimKozimor #ServiceDriveRevolution #StephCurry #OlympicsBroadcasting #CustomerExperience #Leadership #Storytelling #ChrisCollins #NBCSports #SDRPodcast

In this special edition of SDR, we're bringing the energy with an exclusive interview featuring Grammy-nominated, Platinum & Gold record producer Scott Erickson — a guest speaker for our upcoming invite-only coaching meeting on April 24th, themed "The Art of Being Extraordinary." 💡 Scott dives deep into: How creativity applies in high-stakes industries Working with Disney, Barney, and big-name artists His secret to “jingle sensibility” and making memorable moments Collaboration, leadership, and customer experience at the highest level 🎙️ PLUS: Chris and Christian rant hilariously about jet skis, dealership service fails, and why nobody wants to take their money — yes, it’s a thing. 🔥 If you're in the automotive or service industry, this episode is packed with laughs, insights, and ideas you can actually use to drive results (and avoid being ordinary). 👉 Don’t miss our April 24th virtual coaching meeting! 🔒 Exclusive to coaching clients & OnDemand members 📅 Theme: The Art of Being Extraordinary 🎤 Guest: Scott Erickson 📕 Grab the "I Am Leader" Book – A hybrid art + leadership book inspiring next-level performance. 📞 Got a question for the show? Call 833-3-ASK-SDR and we might answer it in the next episode! ⚡ Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln 💰 Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq 🔔 Subscribe & hit the bell so you never miss a moment: insights, training, and guests. #Leadership #CustomerExperience #Creativity #ServiceDriveEvolution #ScottErickson #ChrisCollins #JetSkiRant #AutomotiveIndustry #DisneyMagic #BusinessCreativity #Podcast #GrammyProducer

Hey everyone! We wanted to let you know that we're taking a brief break from posting on this channel to focus on something exciting — our second YouTube channel! During this time, we’ll be putting all our energy into making the new channel the best it can be. Thank you so much for your support and understanding. We’ll be back soon with more amazing content, but in the meantime, don’t forget to check out our new channel www.youtube.com/@syndicatexlibraryofleadership for updates. Stay tuned, and we’ll see you soon!

In today’s service drive revolution, Chris and Coach Christian talk about the 9 reasons why Service Managers fail. Chris provides us with a concrete list that details the mentality, work ethic, and knowledge a Service Manager should uphold in order to properly succeed. The idea here is to analyze how you’ve been performing and adopting aspects of these habits. Regardless of what you do at the dealership, these reasons can help you improve every area of your life. Let us know what you think of our Top 9 Reasons Why Service Managers Fail and leave a comment if we missed anything. Got a question? Call us at 1-833-3-ASK-SDR Check out our Best-Sellers: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt Learn more about our OnDemand Training - http://bit.ly/SDROnDemandTrainingyt Strategy specialists and training available, just click the links below: Get access to two free training videos by opting in on our website: http://bit.ly/Chriscollinsinc Schedule a 15-minute call with our strategy specialist to accelerate your results and start seeing increased profit right away! http://bit.ly/CCIschedule Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

0:00 - 10:00 Christian has high blood pressure 10:00 - 14:22 Dodgers World Series 14:22 - 17:00 News 17:00 - 27:00 Service and Parts Benchmarks for Profitability Offers on Training and Books in Description Below ⬇⬇⬇ OnDemand Training For Huge Results - https://shorturl.at/j7J8u Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab Chris' New Leadership Book I AM LEADER: https://iamleaderbook.com Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq

In this episode of Service Drive Revolution, Chris Collins and Christian Lafferty dive into strategies for achieving incredible Customer Satisfaction Index (CSI) scores in your service department. They break down key techniques for building a customer-first culture, from proactive communication and consistent follow-ups to creating memorable experiences that keep clients coming back. Whether you're facing a dip in CSI or looking to set new service standards, Chris and Christian provide actionable insights to elevate the customer experience and make lasting improvements. Tune in for advice that will not only boost your CSI but also strengthen customer loyalty across the board. 0:00 - 4:48 Chris buying a new car 4:48 - 8:16 Christian goes to Costco 8:16 - 10:55 Chris buying a new TV 10:55 - 16:18 Chris buying a new jet ski 16:18 - 19:26 Automotive News 19:26 - 24:23 How you can have incredible CSI Offers on Training and Books in Description Below ⬇⬇⬇ OnDemand Training For Huge Results - https://shorturl.at/j7J8u Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab Chris' New Leadership Book I AM LEADER: https://iamleaderbook.com Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq

In this special episode of Service Drive Revolution, we dive into our highly anticipated annual event, Top Dog. This event brings together the brightest minds in the industry—service managers and advisors—for a deep-dive discussion on the future of fixed ops. It's a unique opportunity to share insights, strategies, and trends shaping the landscape of service departments. Alongside thought-provoking panels, we celebrate excellence by giving out prestigious awards to those who have made remarkable contributions. Whether you're looking to stay ahead of industry changes or just love seeing the best of the best recognized, this episode is one you won’t want to miss! 0:00 - 13:00 Intro and Chris Gets a Speeding Ticket 13:00 - 17:00 News 17:00 - 41:00 Top Dog 2024 Recap Offers on Training and Books in Description Below ⬇⬇⬇ OnDemand Training For Huge Results - https://shorturl.at/j7J8u Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab Chris' New Leadership Book I AM LEADER: https://iamleaderbook.com Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq

This episode covers the key drivers that fuel dealership profitability, including revenue streams, cost control, and the integration of service departments with sales. They also explore real-world examples of how top dealerships are adapting to new market conditions and technology to stay competitive. Whether you're running a dealership or aspiring to lead one, this episode offers practical strategies for optimizing your business model in today’s rapidly evolving industry. Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

In Part 2 of our deep dive into The Dealership Business Model, Chris Collins and Christian Lafferty break down the critical elements that can make or break a dealership’s success. From streamlining operations to optimizing profitability, this episode explores how different departments – service, parts, and sales – contribute to the bigger picture. The hosts share actionable strategies to improve efficiency, increase customer retention, and boost the bottom line. Whether you're running a dealership or working in one, this episode is packed with insights that will help you understand and maximize your dealership's full potential. Don't miss it! 0:00 - 13:00 Intro and Chris's Best Customer Service Experience 13:00 - 19:00 Intentionally Creating an Experience 19:00 - 35:26 Systems in the dealership to use for a better experience. Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

Chris Collins and Christian Lafferty tackle the age-old question: Can you teach an old dog new tricks? They explore how seasoned veterans in the automotive service industry can adapt to modern techniques and embrace new technologies. From rethinking traditional approaches to overcoming resistance to change, Chris and Christian break down practical strategies for staying competitive in an evolving market. Whether you're a long-time service manager or just looking for ways to innovate in your role, this episode provides actionable insights on how to stay relevant and keep growing. Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

In Part 1, we explore the foundational elements that shape how dealerships operate, from sales to service, and how each department contributes to the overall success of the business. Whether you're a seasoned dealership professional or just curious about the automotive industry, this episode breaks down the key components that drive profitability and long-term success in the dealership world. Tune in to gain valuable insights and strategies that can transform your approach to the business! 0:00 - 3:00 Introduction 3:00 - 6:00 New Office Dog 6:00 - 39:39 The Dealership Business Model Part 1 Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup