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Episodes

Office Management | BCP-151

11/7/2018
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Office Management "In any service business, the office manager is one of the most critical people to get right" Today on the show we talk to Brandi Biswell about the importance of your company's office manager. Having the right person managing your business will be the catalyst for controlled growth and healthy profits. A good manager has to know which lever to pull: when to hold somebody's hand, and when to let them go. This episode is brought to you by Closing Commander. Close more...

Duration:00:35:40

Customer for Life | BCP-150

10/31/2018
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Customer for Life "If you sell something, you make a customer today. If you help someone, you make a customer for life." Today on the show, we talk to Alan Rush about how building relationships with customers can help increase the bottom line for your business. Even if it's not the "big job," growing a base of trusting customers can help offset the on-again-off-again challenges of a seasonal business. our special BCP discount131132RushProfits.comBCP Nation Facebook...

Duration:00:48:36

Menu Pricing in Home Services | BCP-149

10/24/2018
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The New Flat Rate Today on the show we talk to father-daughter team, Rodney Koop and Danielle Putnam, of The New Flat Rate. We cover everything from their early days in business and the importance of letting go so you can grow to the different ways family members remember the same story. Plus, you'll hear all about menu pricing systems for contractors and how they can eliminate your reliance on technicians to sell/upsell. You won't want to miss this one. our special BCP discountThe New...

Duration:00:37:18

The Value of Trying New Things in Your Business | BCP-148

10/17/2018
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The Value of Trying New Things “It’s really hard to recognize failure if you’re so busy recognizing what you’ve achieved.” Today on the show we talk to Trevor Flannigan from Home Service Chats about the importance of learning from your business failures and applying what you learn toward positive business growth. Don’t let the fear of failure keep your business from reaching its full potential. This episode is brought to you by Closing Commander. Close more business with practically no...

Duration:00:32:42

When to Fire Customers | BCP-147

10/10/2018
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Firing Customers "When you're first talking to a customer in the sales process, one of your jobs is to ensure this becomes a good fit for your entire team." Today on the show we talk to Brandi Biswell about firing customers when things go wrong. Learn how discussing your company's core values with a potential customer can help set expectations before your working relationship begins. This episode is brought to you by Closing Commander. Close more business with practically no effort!...

Duration:00:30:35

Tracking and Measuring Your Business | BCP-146

10/3/2018
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Tracking and measuring "When performance is measured, performance improves. When performance is measured and reported back, the rate of improvement accelerates." - Pearson's Law. Check out the final installment in our series with Danny Kerr of Breakthrough Academy. Today we're talking about budgeting. Be sure to check out our other episodes on time management and hiring! This episode is brought to you by Closing Commander. Close more business with practically no effort! Get 1 month...

Duration:00:52:18

Your Team Determines Your Traction | BCP-145

9/26/2018
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Your team determines your traction We hear from almost every company we talk to that hiring is their biggest problem, but no one seems to be dedicating time to recruitment and instead they're just hoping for the best with some Craigslist ads. Before anything else, set aside real time to dedicate to real recruitment. To learn the next steps, check out today's conversation with Danny Kerr of Breakthrough Academy. He'll be back again next week for a conversation on budgeting. This episode...

Duration:00:48:57

Do you have a growth plan for your business? | BCP-144

9/19/2018
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Do you have a growth plan? A lot of business owners wing it as they go along and that works up to a point. But a truly successful business doesn't happen by chance, it's the result of an intentional growth plan. Today we talk to Danny Kerr of Breakthrough Academy about the essential skill of time management and how it contributes to a business's success and growth. Check in again next week for our continued conversation with Danny about hiring, and again the next week for our last...

Duration:00:40:46

Using Your Business to Give Back to Your Community | BCP-143

9/12/2018
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Using Your Business to Give Back Today on the show Carter and Taylor talk about the importance of using your business to give back. Not only does participating in your community's charitable endeavors make you feel good about what you're doing, but it's a great culture-building opportunity for your team and it can have positive business benefits, too. Plumbers Without BordersWarrior HorseSweep Away Cancer - Shop for a CureBCP Nation Facebook GroupBlue Collar Proud: Ten Principles for...

Duration:00:27:44

Saving a Toxic Company Culture | BCP-142

9/5/2018
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Saving a Toxic Culture Is your culture driving employees and customers away? Today we talk to Hope Stevenson about how to prevent a culture from getting out of control and salvaging a culture that has turned toxic. Creating and sticking to core values, being open and honest with yourself and your employees, and holding yourself accountable is just the beginning! This episode is brought to you by Closing Commander. Close more business with practically no effort! Get 1 month free with...

Duration:00:36:30

Bracing for the Busy Season | BCP-141

8/29/2018
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Bracing for the Busy Season Most service businesses have some level of seasonality that owners need to negotiate. Today we’re talking to Chuck Roydhouse of The Roydhouse Effect about how to best prepare for the busy season and be proactive rather than reactive. Listen in to find out the keys to being ready to embrace the flood, manage the workload, and even out the feast and famine cycle. This episode is brought to you by Closing Commander! Close more business with practically no...

Duration:00:28:48

Branding & Promotional Strategies That Actually Work | BCP-140

8/22/2018
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Branding & Promotional Strategies That Actually Work Branding is so much more than just coming up with a catchy company name. Companies have to think bigger than having just a single logo and a handful of business cards. Check out what Kimble Bosworth, our resident brandmom, has to say about branding and promotional strategies that actually work! This episode is brought to you by Closing Commander! Close more business with practically no effort! Get 1 month free with our special BCP...

Duration:00:42:53

Be smart enough to get out of your own way! | BCP-139

8/15/2018
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Be smart enough to get out of your own way! Get out of your own way! Past failures, comparison culture, and failure to implement can keep business owners stuck in their ruts. Tune into today’s episode with Jerry Isenhour to find out how to get out of the weeds and get back to what you do best. This episode is brought to you by Closing Commander! Close more business with practically no effort! Get 1 month free with our special BCP discount! Shout out to John Ceaser of Ceaser Chimney!...

Duration:00:36:07

Good leadership isn't just part of business - it's the whole game! | BCP-138

8/8/2018
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Good leadership isn't just part of business - it's the whole game! If you aren't actively curating your culture, it's left to run wild on its own. Ignoring your leadership duties can ruin your company in the end, just like poor operations or uninformed bookkeeping decisions. Today on the show we talk to Trevor Flannigan about his booming chat service business and how monitoring the company culture is contributing to his success. What steps are you taking to make sure you have an active,...

Duration:00:38:44

How To Have Culture-Building Events That Don't Suck | BCP-137

8/1/2018
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How to have culture-building events that don't suck Are you taking the time to bond with your team? Jasper Drengler joins us today to talk about a very unique culture-building experience he had with his team. Not every culture-building opportunity has to be quite so extravagant, though. Carter and Taylor review some low-effort, high-return social events they have with their own crew. What do you do with your team for fun? Let us know in the BCP Facebook group! This episode is brought...

Duration:00:32:41

Communication is Worth More Than You Think | BCP-136

7/25/2018
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Communication is Worth More Than You Think Are you communicating thoroughly with your customers? With your employees? With your business partners? Tim Reed joins us in the studio today to talk about the real money value of communication and how it may be unknowingly affecting your bottom line and customer lifetime value. This episode is brought to you by Closing Commander! Close more business with practically no effort! Get 1 month free with our special BCP discount! Tim...

Duration:00:23:49

The Recipe For Growing Your Business | BCP-135

7/18/2018
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The Recipe For Growing Your Business Growing your business takes vision, but it also takes great leadership, great culture, and a great mindset. Are you looking for the secret to growing your business and having the life that you want? Listen up because our guest, Mark Stoner, is sharing the recipe that gave him the good life. Closing Commanderhere001026120AshbustersSirVentBlue Collar Gold UniversityBlue Collar Gold: How to Build a Service Business from the Dirt UpThe 21 Irrefutable Laws...

Duration:00:34:32

Women in Blue Collar Businesses | BCP-134

7/11/2018
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Women in Blue Collar Businesses Are you giving women the same consideration as men when hiring? So many companies discount female technicians in blue collar trade industries, but check out our interview with Brandi Biswell and find out why this half of the population can be a valuable asset to your company, especially in a technical capacity. Closing CommanderhereFluesbrothersAll-women mechanic's companyAnd their sister company salon!BCP Proud Nation Facebook GroupBlue Collar Proud: Ten...

Duration:00:39:05

Are you celebrating the small things? | BCP-133

7/4/2018
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Are you celebrating the small things? We all know to celebrate the big things - big business milestones, new clients, new trucks - but are you encouraging your team to celebrate the small things, too? Each well-done job should be celebrated, all the good hires, and each the this-day-just-went-well. Not only do you get the warm and fuzzies, according to *science* you'll actually be more successful in the long run if you're celebrating the small wins along the way. Are you celebrating the...

Duration:00:09:59

Closing Commander Special Episode | BCP-132.5

6/29/2018
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Closing Commander Special Episode Welcome to today's special episode featuring Closing Commander, a new system designed to help you close more business with less effort. Follow along (visuals here) to learn how the Rule of Seven Touches can make or break your bottom line. Be sure to stick around until the end to learn how BCP listeners can take advantage of a special offer. After years of working with home service businesses through Spark Marketer, we've realized what an ongoing problem...

Duration:00:29:02