The Restaurant Technology Guys Podcast brought to you by Custom Business Solutions

In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian sits down with Scott Taylor, CEO of R&R Brands. Scott shares his fascinating journey from being a law school dropout to becoming a successful restaurateur. He provides insights into his experiences growing brands like Walk-Ons and Party Foul, discusses the structure and purpose of R&R Brands, and outlines his vision for helping other restaurant groups succeed. Scott also delves into common pitfalls for new restaurateurs, how to create value in casual dining, and the role of technology in enhancing customer experience. Listeners interested in franchising, restaurant growth, and brand building will find this episode particularly enlightening. 00:00 Introduction and Episode Overview 01:33 Meet Scott Taylor: From Law School to Restaurant CEO 03:19 Scott's Journey: From Marriott to Beef O'Brady's 05:50 Building Walk-Ons and Party Foul 07:38 The Birth of R&R Brands 13:14 Strategic Partnerships and Future Plans 18:35 Common Pitfalls for Restaurant Founders 21:26 Exploring R&R's Restaurant Concepts 24:16 Exploring Nashville Hot Chicken and Boozy Slushies 24:56 Expanding to College Campuses and Airports 25:33 Walk-Ons: The Ultimate Sports Bar Experience 27:09 The Future of Casual Dining 29:10 Enhancing Restaurant Experiences with Technology 31:32 Creating Value and Unique Dining Experiences 35:41 The Story Behind Rhythm and Rooster 36:59 R&R's Unique Approach to Restaurant Partnerships 39:40 Cultural Alignment and Future Growth 43:37 Staying Connected and Future Plans

In this episode of the Restaurant Technology Guys podcast, Jeremy Julian hosts Jay Fiske, President of Powerhouse Dynamics. They discuss the impact of smart energy management on restaurant operations, with insights on how IoT and AI technology are revolutionizing areas from HVAC systems to fryers. Jay explains how these technologies reduce costs, waste, and maintenance issues. He dives into the specifics of HVAC and refrigeration management, emphasizing the importance of proactive maintenance and data-driven decision-making. The discussion also covers cooking equipment, particularly fryers, and how data can optimize oil use and quality. Jay shares the importance of automating repetitive tasks to allow restaurant staff to focus on more value-added activities. Additionally, the potential for AI in predictive maintenance and energy demand management is highlighted. The episode concludes with a call to restaurant operators to consider IoT solutions for efficiency and cost savings. 00:00 Power House Dynamics 00:14 Introduction and Welcome 01:24 Meet Jay Fiske: Background and Career Journey 03:10 Powerhouse Dynamics: From Energy Sensors to Food Service Solutions 05:49 Revolutionizing Restaurant Operations with IoT 07:12 Deep Dive: HVAC and Refrigeration Management 11:01 Automation and Efficiency in Food Service 13:33 Real-Time Data and Predictive Maintenance 17:07 Retrofitting Existing Equipment with IoT 19:26 Balancing Oil Usage with Data 19:56 Importance of Filtration in Fryers 20:36 Sophisticated Metrics in Frying Operations 22:28 Monitoring Water Usage 24:48 Energy Management in Food Service 37:00 The Role of AI in Energy Management 38:53 Conclusion and Contact Information

In this episode of the Restaurant Technology Guys podcast, Jeremy Julian sits down with Brock Weeks, CEO of Savvy, to discuss groundbreaking AI video analytics transforming multi-site restaurant operations. Brock explains how Savvy helps brands unlock valuable insights from video data, covering speed of service, guest experiences, staff performance, and delivery efficiency. They delve into the evolution of video systems from liability tools to essential business intelligence assets, emphasizing the importance of integrating video data with other business systems for full operational visibility. By addressing common challenges such as fragmented data and leveraging AI for actionable insights, the episode provides a comprehensive guide for restaurant operators looking to enhance their operations with technology. 00:00 Savi 00:14 Introduction and Guest Introduction 02:18 Brock's Background and Savvy's Mission 03:18 The Evolution of Video Technology 03:40 Challenges in Offline Retail 05:50 The Power of AI and Video Data 09:55 Current State of Video Systems in Restaurants 17:30 Business Use Cases for Video Data 21:24 Understanding Data Centralization 21:50 Identifying and Solving Operational Issues 22:55 Enhancing Guest Experience with AI 24:30 Revolutionizing Store Operations with AI 26:26 The Future of AI in Retail 30:08 Implementing AI Solutions in Your Business 36:11 Connecting with Savvy for AI Solutions

In this episode of the Restaurant Technology Guides podcast, host Jeremy Julian dives into the intricacies of restaurant profitability with special guest Chip Klose, a bestselling author and host of the Restaurant Strategy Podcast. Chip shares his journey from theater to fine dining and emphasizes that profitability is the key measure of success in the restaurant business. He discusses the biggest challenges in achieving profitability, including managing revenue, cost of goods sold, and labor—all moving targets. Chip provides practical insights into operational strategies, marketing techniques, and customer retention methods to help restaurant owners enhance their profit margins. Listeners will learn how to implement effective systems, evaluate menu items, and ensure repeat business to drive overall growth and stability in their restaurants. 00:00 Restaurant Strategy 01:05 Introduction and Guest Background 01:53 The P3 Mastermind Program 04:13 Ideal Audience for P3 Mastermind 07:15 Challenges in Restaurant Profitability 13:53 Understanding Revenue Growth 18:22 Marketing Strategies for Restaurants 22:22 Engaging Customers from the Start 23:23 Creating Repeat Customers 24:16 Data Acquisition Importance 26:21 Personal Touch in Hospitality 30:43 Managing Prime Costs 34:29 Optimizing Menu and Labor 37:56 Final Thoughts and Free Gift

In this episode of Restaurant Technology Guides podcast, host Jeremy Julian sits down with Dylan and Erica, co-founders of Foodini, a groundbreaking tech solution aimed at addressing food allergies, dietary needs, and ingredient transparency in the restaurant industry. They delve into how Foodini's platform helps restaurants seamlessly document ingredients and recipes, ensuring safety for consumers with dietary restrictions while streamlining operations. Discussion includes real-world applications, the importance of meticulous documentation, and the increasing legislative push towards allergen transparency. Also covered are benefits such as increased consumer loyalty and operational advantages gained through integrated software solutions. This episode emphasizes the value of technology in making dining experiences safer and more inclusive. 00:00 Foodini 01:09 Introduction and Guest Backgrounds 01:46 Erica's Journey in Restaurant Tech 03:56 Dylan's Unique Perspective 05:31 Introducing Foodini: Solving Menu Transparency 06:35 Challenges in Menu Transparency 07:24 Consumer and Restaurant Perspectives 13:26 Leveraging AI for Ingredient Transparency 17:49 Future of Menu Transparency and Legislation 19:41 Leveraging Consumer Data for Marketing 19:59 European Allergen Labeling Practices 20:51 California's SB 68 Bill and Its Implications 22:18 The Value of Allergen Transparency for Restaurants 25:29 Consumer Experience with Allergen Information 26:56 Technological Solutions for Allergen Management 34:35 Benefits of Documenting Recipes for Restaurants 36:06 How to Get Started with Our Service

In this episode of the Restaurant Technology Guides podcast, Jeremy Julian, Chief Revenue Officer at CBS Northstar, interviews Frank Paci, CEO of Newk's Eatery. Frank shares insights from his extensive career in the restaurant industry, detailing Newk's history, menu innovations, operational strategies, and the brand's response to COVID-19. They discuss the importance of simplifying operations for consistency, leveraging technology like digital ordering and kiosks for customer convenience, and the significance of catering and delivery services. Frank also provides an overview of Newk's franchise opportunities and future growth plans. 00:00 Newks 01:17 Meet Frank Paci, CEO of Newk's Eatery 01:35 The Origin and Growth of Newk's Eatery 02:39 Dining Experience at Newk's 04:25 Menu Highlights and Innovations 06:39 Operational Simplifications and Quality Control 17:01 Adapting to COVID-19 and Evolving Business Strategies 20:21 Catering Business and Its Challenges 24:44 Technology and Future Growth 29:42 Conclusion and Final Thoughts

In this episode of the Restaurant Technology Guides podcast, host Jeremy Julian speaks with Jarrod Bravo from Salad House. They discuss how Jarrod navigated the growth of Salad House from a single pizza restaurant to a prominent salad-focused brand across the northeast. Key topics include the importance of effective training, refining the menu based on data, and leveraging technology stacks like Toast POS and Ovation for operational efficiency and customer feedback. Jarrod shares insights on their journey to franchising, overcoming early challenges, and future growth plans. This episode is a valuable listen for anyone interested in scaling a restaurant brand through technology and effective operations. 00:00 Salad House 01:10 Introduction and Guest Introduction 01:48 The Early Days of Salad House 02:33 What Makes Salad House Unique 04:02 The Founder’s Story 06:08 Challenges and Growth 07:36 Franchising Journey 09:35 Tech Stack Evolution 19:06 Discussing the Tech Stack 19:47 Customer Review Platform: Ovation 22:18 Streamlining the Menu 25:05 Franchising and Growth 26:37 Personal Stories and Success 30:49 Signature Dishes and Unique Selling Points 32:48 Conclusion and Contact Information

In this episode of the Restaurant Technology Guys podcast, Jeremy Julian hosts Ross, the founder of Rocket Box, a company that revolutionizes third-party delivery and kitchen synchronization. Ross shares his inspiring journey from running a family pizzeria to founding a technology company aimed at solving inefficiencies in restaurant operations. They delve into the innovative ways Rocket Box integrates with POS systems, manages delivery orders, and addresses critical issues in order timing and synchronization. Ross also discusses the company's global approach, including multi-language support and future plans for enhanced reporting and guest communication. 00:00 Rocket Box 00:14 Introduction and Welcome 01:19 Ross's Background and Journey into Tech 03:35 The Birth of Rocket Box 07:11 Challenges in Restaurant Operations 14:48 Rocket Box Solutions and Features 22:09 Global Reach and Multi-Language Support 29:49 Future Plans and How to Connect 31:02 Conclusion and Farewell

In this episode of the Restaurant Technology Guides podcast, host Jeremy Julian speaks with Craig Miller and Cliff Hudson, two key figures behind Sonic's transformation into a digital-first, nationwide brand. They discuss their new book, 'Bricks and Clicks,' which details their journey of automating business practices right before COVID-19 and their successful implementation of a digital strategy. The conversation explores how they integrated technology to enhance customer experiences and improve operational efficiency, including the introduction of mobile ordering and digital payment systems. Their strategies not only bolstered sales but also turned technological innovations into significant business advantages. The episode also delves into change management, the importance of the partnership between business and tech, and the challenges and successes faced along the way. 00:00 Sonic 00:14 Introduction and Welcome 01:59 Meet Cliff Hudson: Sonic's Transformational Leader 03:34 Craig Miller's Journey to Sonic 04:22 The Evolution of Technology in Business 07:21 Sonic's Unique Drive-In Experience 11:00 The Impact of Credit Card Technology 13:50 The Tech Oval Vision 17:52 Building a Business Partnership 25:37 Implementing the Tech Oval 30:10 Craig's Arrival and Marketing Evolution 31:50 Building the Tech Backbone 34:59 Omnichannel Strategy and Franchisee Buy-In 36:38 Implementing Digital Touchpoints 42:53 Centralizing Marketing Efforts 49:29 Final Guest Experience and Company Sale 54:43 Reflections and Book Promotion

In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian speaks with Erin Hooper, head of Sales and Customer Success for Franchise Systems AI. They discuss the innovative end-to-end franchising system that Erin and her team have developed to streamline processes for franchisors and franchisees. Aaron shares insights about the platform's customizable marketing campaigns, sales applicant portals, project management for site selection, vendor integration, and ongoing location management. Jeremy highlights the uniqueness of Franchise Systems AI in consolidating multiple systems into one platform, addressing common pain points in franchising. This episode is packed with valuable information for anyone involved in franchising, offering a comprehensive look at how technology can enhance operational efficiency and overall success. 00:00 Franchise System 00:14 Introduction and Guest Introduction 01:55 Erin's Background in Hospitality and Franchising 02:58 Overview of Franchise Systems AI 04:40 Marketing and Sales Process for Franchises 05:53 Customizable Applicant Portal 13:00 Onboarding and Training for Franchisees 14:44 Site Selection and Vendor Integration 20:10 Challenges in Project Management 20:27 Integrating Vendors into the Platform 21:12 Ensuring Franchisee Compliance 22:29 Post-Opening Support for Franchisees 23:59 Operational Management Tools 24:37 Marketing and AI Integration 26:36 Audit and Training Systems 28:29 Sales and Labor Analysis 29:58 The Unique Value of Franchise Systems 32:07 Pepper Lunch as the Alpha Brand 35:40 Engaging with Franchise Systems 36:50 Final Thoughts and Surprises

In this episode of the Restaurant Technology Guides podcast, host Jeremy Julian converses with Eric Cacciatore, founder and host of the Restaurant Unstoppable podcast. They discuss the journey and valuable lessons learned over 12 years and 1,200+ episodes of Eric's podcast. Key highlights include the importance of having integrity, always learning, teaching others, effective communication, and collaboration in the restaurant industry. Eric emphasizes the evolution of podcasting, the significance of building relationships, and the impact of systems like EOS (Entrepreneurial Operating System) on restaurant operations. Together, they underline that the heart of a successful restaurant lies in the people behind it and their dedication to continuous growth and service to others. 00:00 Introduction to the Podcast 01:01 Meet Eric Cacciatore: The Podcast Pioneer 02:19 Eric's Journey: From Restaurants to Podcasting 04:24 The Evolution of Podcasting 06:23 On-Site Interviews: The Heart of the Podcast 08:48 Core Values and Lessons Learned 17:41 The Importance of Integrity and Action 20:12 Being a Student and a Teacher 23:58 Teaching and Delegating for Success 25:29 Implementing EOS in Business 26:03 Understanding EOS and Its Benefits 27:15 Real-World Applications of EOS 32:01 The Importance of Continuous Learning 35:50 Building a Collaborative Network 43:42 Final Thoughts and How to Connect

In this episode of the Restaurant Technology Guides podcast, host Jeremy Julian interviews Brian Reese and Steve, co-founders of Service Physics, a consultancy focused on optimizing restaurant operations. The discussion delves into the concept of service physics, which helps improve productivity for staff and guest experiences in restaurants. Brian and Steve share their background, the principles of lean manufacturing and Kaizen, and how they align business goals with operational efficiency. They emphasize the importance of using data to drive changes, the value of customer and staff feedback, and methods to ensure long-term implementation success. The episode concludes with information on an upcoming workshop in Dallas aimed at making their methods accessible to a wider audience. 00:00 Service Physics 00:14 Introduction and Guest Welcome 01:29 Meet Brian and Steve: Background and Journey 04:08 Service Physics: Concept and Mission 06:58 Lean Manufacturing and Kaizen in Restaurants 12:41 Evaluating and Improving Restaurant Operations 16:01 Aligning Business Aspirations with Operations 19:41 Addressing Sacred Cows and Customer Feedback 23:50 Myth-Busting Customer Value 25:02 Empathy Through Technology 25:52 Empowering Staff Voices 26:56 Problem-Solving Acumen 29:33 Guest Experience Challenges 35:18 Engaging with Service Physics 42:10 Transforming the Industry

In this episode of the Restaurant Technology Guides podcast, Jeremy Julian and guest Ron Cardwell from Restaurant Technologies Incorporated discuss the importance of cooking oil in the restaurant industry. Ron, the Director of Commodity Strategy, explains how their oil management system can help restaurants deliver the best guest experience through effective oil handling practices. They also delve into the types of oils used by restaurants, the factors affecting oil performance, and the importance of proper oil management for safety and sustainability. Tune in to learn how to maximize oil usage, manage costs, and ensure the quality and consistency of your restaurant's food. 00:00 RTI Inc 00:14 Introduction and Guest Introduction 01:45 Role and Responsibilities at Restaurant Technologies 03:01 Sustainability Efforts and Environmental Impact 06:01 Understanding Cooking Oils in Restaurants 10:00 Oil Management and Performance 14:30 Economic Considerations of Different Oils 19:24 The Finite Supply of Beef Tallow 20:18 Challenges with Peanut Oil Supply 20:56 Consistency and Performance in Cooking Oils 22:08 Educating Restaurants on Oil Management 25:30 The Importance of Proper Oil Handling 26:57 Safety Concerns in Oil Management 28:23 Choosing the Right Oil Supplier 32:39 How to Connect with Restaurant Technologies

In this episode of the Restaurant Technology Guides podcast, host Jeremy Julian is joined by bestselling author and speaker Matt Rolfe to discuss the critical role of culture in the restaurant industry. They dive deep into the challenges restaurants face when scaling and how effective leadership and clear communication can transform team dynamics. Matt shares his personal journey of overcoming learning disabilities and his passion for the hospitality industry, emphasizing the importance of co-creating goals with staff and maintaining a focus on employee experience. The conversation also includes practical steps on how to build trust within teams, the significance of consistent messaging from leadership, and how to measure and recognize success. Additionally, Matt offers insights into working through failures and the value of seeking help. For more details, listeners can connect with Matt on various platforms and explore his content-rich resources. 00:00 Matt Rolfe 00:14 Introduction and Guest Welcome 02:08 Matt's Journey into Hospitality 04:14 Unique Approach to Consulting 06:18 Common Challenges in Organizations 09:28 Creating Clarity and Accountability 12:51 Employee Experience and Leadership 15:08 Real-Life Examples and Lessons 22:14 The Importance of Core Values 22:32 Living Your Values 23:13 Humility and Growth 26:35 The Power of Asking for Help 29:25 Empowering Your Team 32:34 Engaging with Matt Rolfe 39:04 Final Thoughts and Contact Information

In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian speaks with Adam, the founder of CaptiveWiFi. The discussion delves into the ways CaptiveWiFi is revolutionizing the use of WiFi in the hospitality industry by providing cloud-based, low-cost, high-value solutions that enhance guest engagement, loyalty, and revenue. Adam explains how their platform creates a seamless customer experience through beautifully designed splash pages, efficient data capture, and intelligent loyalty integration. The episode also covers security measures, feedback collection, and the importance of leveraging guest data to create personalized and valuable interactions. Adam emphasizes the importance of a cohesive customer journey and shares insights on how businesses can make the most of their WiFi to drive customer engagement and retention. 00:00 CaptiveWifi 01:10 Introduction to Today's Episode 01:32 Meet Adam: Founder of CaptiveWiFi 02:44 The Problem with Traditional WiFi Systems 03:59 CaptiveWiFi's Innovative Solutions 07:27 Importance of Capturing Guest Data 10:55 Enhancing Guest Experience with WiFi 14:28 Managing WiFi Infrastructure and Security 15:59 Touchless Loyalty and Future Innovations 23:26 Innovative Customer Tracking Solutions 24:15 Maximizing Footfall Data 25:04 Optimizing Store Layout and Staffing 26:43 Advanced Kiosk Analytics 29:51 Integrating WiFi and Reservation Data 35:42 Enhancing Customer Feedback Systems 39:19 Agile Solutions for Businesses 40:50 Conclusion and Contact Information

In this episode of the Restaurant Technology Guides podcast, host Jeremy interviews industry veteran Bill Lindsay, founder of Cogswell, a company specializing in cost of goods sold software for restaurants. Bill shares insights from his long career in the restaurant industry, which began in 1974 as a restaurant manager and evolved into developing restaurant management software. The discussion covers the basics of back office systems, the importance of managing cost of goods and labor, and strategies for improving profitability, such as menu engineering, waste reduction, and leveraging AI for inventory management. Bill also highlights the unique features and methodologies of Cogswell, designed to set up inventory systems quickly and efficiently while maintaining high data quality through auditing teams. Additionally, the episode emphasizes the importance of partnering with vendors, leveraging rebates, and making data-driven decisions. For more information and a demo of Cogswell's solutions, listeners are encouraged to visit their website and dedicated landing page. 00:00 Introduction and Welcome 00:25 Meet Bill Lindsay: Industry Veteran 01:44 Understanding Back Office Systems 03:16 Labor and Food Costs: A Balancing Act 07:09 Impact of Tariffs and Volatility on Food Costs 13:18 Strategies for Managing Costs 26:55 Boosting Sales with Desserts and Appetizers 28:06 Leveraging Rebate Programs for Extra Income 30:58 Reducing Waste with AI and Donations 35:38 Introduction to Cogswell's Unique Approach 37:00 Setting Up and Managing Inventory Efficiently 44:01 Optimizing Menu and Labor Costs 52:03 The Importance of Partnering and Data-Driven Decisions

In this episode of the Restaurant Technology Guides podcast, host Jeremy Julian sits down with Sandeep, the founder of TechRyde, to discuss how his innovative middleware solutions are transforming guest engagement and connectivity in the restaurant industry. Sandeep shares his journey from being a technology and POS installer to creating a comprehensive middleware that integrates various apps with POS systems to streamline kitchen operations, reduce labor costs, and ensure on-time deliveries. They delve into the benefits of kitchen automation, real-time data analysis, AI integration, and the impressive ROI achieved by clients using TechRyde's systems. The episode concludes with success stories and insights into the future of restaurant technology. 00:00 Techryde 00:14 Introduction and Guest Introduction 01:33 Sandeep's Background and Journey 03:22 Tech Ride: Concept and Evolution 05:11 Kitchen Automation and Middleware Solutions 08:06 Real-Time Data and Machine Learning in Restaurants 14:37 Importance of Kitchen Automation Systems 24:46 Future of AI in Restaurant Technology 27:07 Contact Information and Closing Remarks

In this episode of the Restaurant Technology Guides podcast, host Jeremy Julian speaks with co-founders Lucy Logan and Sid Conklin from Every Bite. They discuss their innovative solutions for restaurant menus focused on personalization and food safety to better cater to a growing population with dietary restrictions and allergies. The smart menu technology offers a seamless, low-effort integration into existing restaurant systems, improving guest experiences and driving higher conversion rates. This episode dives deep into the impact of personalization in the dining industry, the technology behind Every Bite, and how simple it is for restaurants to implement these changes while enhancing guest satisfaction and loyalty. 00:00 Everybite 01:18 Introduction and Welcome 01:47 Meet the Entrepreneurs: Lucy and Sid 04:03 The Problem with Static Menus 05:06 The Birth of Every Bite 05:58 The Scale of Dietary Restrictions 08:08 Personalization in the Digital Age 09:41 Smart Menus: A Game Changer 14:54 Mobile and In-Store Experience 16:36 The Power of Customization 19:35 Seamless Integration for Restaurants 20:55 Introduction to PDF Import and Smart Menu 21:44 AI and Machine Learning in Menu Personalization 22:14 Simplifying Menu Updates for Restaurants 23:41 Real-Time Menu Sync and Automation 25:46 Enhancing Staff and Guest Experience 27:53 Onboarding and Personalization Process 29:48 Marketing and Customer Engagement 35:39 Voice Search and Future Innovations 38:14 Conclusion and Call to Action

In this episode, hospitality leadership coach Matt Rolfe discusses the challenges faced by the industry, particularly surrounding the alignment of strategy and execution. He emphasizes the importance of co-creating strategies with operational teams and understanding guest experience to optimize average checks. Addressing the role of culture, resilience, and the need for clear, guest-focused strategies, Rolfe provides actionable insights for restaurant operators to navigate turbulent times and achieve sustainable success. 00:00 Introduction and Meet Matt Rolfe 00:05 Matt's Background and Approach to Leadership 00:21 Creating and Executing Strategies 02:02 The Importance of Culture in Strategy 03:07 Facing Uncertainty and Building Resilience 05:05 Focusing on Guest Experience 06:21 Tailoring Service to Different Guest Types 07:06 Getting in Touch with Matt Rolfe 07:33 Conclusion and Final Thoughts

In this episode of the Restaurant Technology Guides podcast, Jeremy Julian is joined by Christian, the President of Love My Point. They discuss the innovative strategies Love My Point is employing to enhance franchise success through technology automation. Christian shares his background in the restaurant industry, the concept behind American-style pubs, and how they integrate customer feedback into menu innovation. They delve into the substantial investments made in technology, including a robust learning management system and customer loyalty programs, aimed at supporting franchisees and improving overall operations. The episode highlights the importance of scalable business models and continuous improvement in the restaurant industry. 00:00 Love my Point 00:56 Introduction and Welcome 01:17 Meet Christian: President of The Point Pub and Grill 01:47 Christian's Background in the Restaurant Industry 02:46 Defining the American Style Pub 05:44 Menu Innovation and Upscale Dining 09:41 Utilizing Technology for Menu Feedback 11:08 Franchisee Support and Training Systems 15:20 Learning Management System Explained 17:00 Managing Digital Training in Restaurants 19:50 Guest Loyalty and Recidivism 21:39 Investment in Technology and Systems 24:13 Franchise Expansion and Opportunities 28:54 Conclusion and Final Thoughts