eCommerce MasterPlan

Joe Jaques is the CEO at Jaques of London, inventors of croquet, ping pong and chess as we know them, and championing play as the foundation of learning. Founded in 1795 (yes over 200 years ago) Joe is the 8th generation toymaker to lead this family business, winning multiple awards in recent years. Now selling via their Shopify site and Amazon they are on track for £12million this year. In this episode, Joe shares how he transformed a centuries-old games company into a modern eCommerce brand. He talks about pivoting into educational toys, building a highly data-driven marketing strategy, and navigating the challenges of rapid growth, financial restructuring, and rebuilding the business stronger than before. Hit PLAY to hear: Key timestamps to dive straight in: [06:09] "Educational Play for Early Childhood" [08:07] In-House Operations and Control [13:04] Rooted Values and Solid Growth [14:57] "Facing Collapse After Growth" [18:11] "Navigating Challenges with Support" [22:22] "AI for Data Analysis" [24:19] "In-House Creative and Personas" [25:47] Listen to Joe’s Top Tips! Full episode notes here: https://ecmp.info/590 --- Download our ebook... https://ecmp.info/ebook 500 Tips to Increase Your Profits Get all the links and resources we mention and join our email list at https://ecmp.info Love the show? Chloe would love your feedback - leave a review here: https://ecmp.info/review or reply to the episode QandA on Spotify. Interested in being a Sponsor? go here: https://ecmp.info/sponsor Advertising Inquiries: https://redcircle.com/brands Privacy & Opt-Out: https://redcircle.com/privacy

Bhavishya Ramchander is the CEO at Reloom, a platform where conscious consumers meet verified, sustainable fashion brands. Founded in 2025 they’ve been featured in Forbes, Business Insider, Vogue Europe and at the Drapers Conscious Fashion Summit, they already have over 20 verified brands on the platform. In this episode, Vishy shares what today’s fashion consumers really want when it comes to sustainability—and why good intentions alone aren’t translating into purchases. She breaks down the key barriers holding shoppers back, and reveals how brands can turn transparency, data, and circular models into real commercial advantage. Hit PLAY to hear: Dive in: [05:57] "Sustainable Fashion: Price & Trust" [09:22] "Sustainable Shopping by Values" [12:25] Sustainability: Asset, Not PR Stunt [16:47] "Sustainability Data Boosts Conversions" [17:31] "Resale Market and Circular Design" [23:40] "Plan Early for Brand Success" [25:40] Listen to Vishy’s Top Tips! [29:57] Episode sponsored by Reloom. Visit the Reloom website. Full episode notes here: https://ecmp.info/589 Episode sponsored by Reloom. Visit the Reloom website. --- Download our ebook... https://ecmp.info/ebook 500 Tips to Increase Your Profits Get all the links and resources we mention and join our email list at https://ecmp.info Love the show? Chloe would love your feedback - leave a review here: https://ecmp.info/review or reply to the episode QandA on Spotify. Interested in being a Sponsor? go here: https://ecmp.info/sponsor Advertising Inquiries: https://redcircle.com/brands Privacy & Opt-Out: https://redcircle.com/privacy

Luke Bream is the Chief Executive and Co-founder at Valentte, sellers of organic skincare and home fragrance. Founded on a market stall in 2011, they now do £25 million via their WooCommerce store and some on Amazon. In this episode, Luke shares the story behind Valentte’s journey from a small market stall to an 8-figure eCommerce brand, including the pivotal decisions that accelerated their growth. He explains why the team keeps marketing in-house, how they approach scaling paid ads and creative testing, and what founders must change in their leadership to grow a business from millions to $100M and beyond. Hit PLAY to hear: Key timestamps to dive straight in: [05:48] Breaking Business Growth Limits [07:54] "Scaling: A Personal Business Choice" [10:36] "Challenges in Scaling Growth" [14:31] Reducing Complexity in Manufacturing [19:16] In-House Creative: Key to Ads [20:17] "Ad Strategy Requires Scale" [23:34] "Embracing Iteration and Letting Go" [26:45] Listen to Luke’s Top Tips! Full episode notes here: https://ecmp.info/588 --- Download our ebook... https://ecmp.info/ebook 500 Tips to Increase Your Profits Get all the links and resources we mention and join our email list at https://ecmp.info Love the show? Chloe would love your feedback - leave a review here: https://ecmp.info/review or reply to the episode QandA on Spotify. Interested in being a Sponsor? go here: https://ecmp.info/sponsor Advertising Inquiries: https://redcircle.com/brands Privacy & Opt-Out: https://redcircle.com/privacy

Katie Ward is the Managing Director at Microbz, a natural microbial solutions business. Founded in the 2000s and rebranded in 2024, they are on track for around £1million this year across their Shopify store & partner network. In this episode, Katie shares how they’ve grown in one of the most competitive supplement markets by focusing on real customer pain points, building trust before pushing subscriptions, and expanding lifetime value through a “probiotic life” strategy. It’s a candid conversation about balancing mission and margin, managing multiple channels, and scaling sustainably without compromising your values. Hit PLAY to hear: Key timestamps to dive straight in: [03:58] Nature's Solution for Wellbeing [07:21] Microbial Fermentation and Herbal Remedies [11:32] "Managing Business Complexity Effectively" [13:29] "Healthy Soil, Nutritious Life" [18:25] "Probiotics: Educating and Building Trust" [20:36] Listen to Katie’s Top Tips! Full episode notes here: https://ecmp.info/587 --- Download our ebook... https://ecmp.info/ebook 500 Tips to Increase Your Profits Get all the links and resources we mention and join our email list at https://ecmp.info Love the show? Chloe would love your feedback - leave a review here: https://ecmp.info/review or reply to the episode QandA on Spotify. Interested in being a Sponsor? go here: https://ecmp.info/sponsor Advertising Inquiries: https://redcircle.com/brands Privacy & Opt-Out: https://redcircle.com/privacy

Rich Chapple was previously the CMO at Gymshark and the CEO at THG Ingenuity, part of The Hut Group, scaling both companies to unicorn valuations. He is now the co-founder at The Growth Foundation, helping eCommerce and DTC brands grow the right way. In this What Would You Do episode, Rich shares exactly what he’d do in his first 90 days as the new CEO of an 8-figure fashion brand. From finding the real “truth” in the numbers to sharpening strategy, building the right team, and focusing on profitable growth, this conversation is packed with practical guidance for any eCommerce leader looking to scale with clarity and control. Hit PLAY to hear: Key timestamps to dive straight in: [05:52] eCommerce Evolution and Increased Competition [09:19] "Defining Truth Across Business Metrics" [11:45] "Financial Analysis by GP Bands" [14:46] Strategic Alignment and Execution Framework [17:09] "How to Win with Strategy" [22:41] Scaling Strategy and Future Planning [25:39] "Developing Leaders Through Cross-Discipline" [28:33] "Testing Strategies for Business Growth" [31:29] Listen to Rich’s Top Tips! Full episode notes here: https://ecmp.info/586 --- Download our ebook... https://ecmp.info/ebook 500 Tips to Increase Your Profits Get all the links and resources we mention and join our email list at https://ecmp.info Love the show? Chloe would love your feedback - leave a review here: https://ecmp.info/review or reply to the episode QandA on Spotify. Interested in being a Sponsor? go here: https://ecmp.info/sponsor Advertising Inquiries: https://redcircle.com/brands Privacy & Opt-Out: https://redcircle.com/privacy

Ed Hamilton is the Head of Growth at Seep, a certified B Corp selling eco house cleaning tools. Founded in 2020 they are now on target for £10million in sales this year, via their Shopify store, Amazon and wholesale. In this episode, Ed shares how Seep is turning a surge of awareness into sustainable, long-term growth. We explore the strategies behind scaling acquisition, improving retention, diversifying beyond Meta, and building a growth engine designed for lasting success—not just short-term wins. Hit PLAY to hear: Key timestamps to dive straight in: [05:44] "Dragon’s Den Success Momentum" [07:19] "Growth Beyond Customer Acquisition" [11:56] "Embracing Hero Product Strategy" [14:01] Driving Repurchases Through Storytelling [17:05] Diversify Advertising Beyond Meta [23:07] Listen to Ed’s Top Tips! Full episode notes here: https://ecmp.info/585 --- Download our ebook... https://ecmp.info/ebook 500 Tips to Increase Your Profits Get all the links and resources we mention and join our email list at https://ecmp.info Love the show? Chloe would love your feedback - leave a review here: https://ecmp.info/review or reply to the episode QandA on Spotify. Interested in being a Sponsor? go here: https://ecmp.info/sponsor Advertising Inquiries: https://redcircle.com/brands Privacy & Opt-Out: https://redcircle.com/privacy

James Gurd is The Digital Juggler, and host of the Inside Commerce Podcast. He has over 20 years’ experience helping B2C and B2B brands deliver eCommerce growth, primarily through tech stack optimisation. From agency and tech selection through to team training and project leadership. In this WWYD episode, James dives deep into what it really takes to replatform successfully in 2026 — from building the right business case and aligning your leadership team, to navigating Shopify decisions, managing friction, and avoiding expensive mistakes. If a replatform is on your horizon, this episode is packed with practical advice you won’t want to miss. Hit PLAY to hear: Key timestamps to dive straight in: [06:09] Platform Limitations Driving Transition [07:56] Shopify's Market Strength Explained [12:40] "Replatforming: Goals, ROI, Consensus" [15:37] "Understanding Data Flows in Replatforming" [17:42] AI Strategy vs Tactical Adoption [22:11] "Effective Team Roles and Accountability" [23:21] Listen to James’ Top Tips! Full episode notes here: https://ecmp.info/584 --- Download our ebook... https://ecmp.info/ebook 500 Tips to Increase Your Profits Get all the links and resources we mention and join our email list at https://ecmp.info Love the show? Chloe would love your feedback - leave a review here: https://ecmp.info/review or reply to the episode QandA on Spotify. Interested in being a Sponsor? go here: https://ecmp.info/sponsor Advertising Inquiries: https://redcircle.com/brands Privacy & Opt-Out: https://redcircle.com/privacy

A quick update from Chloe on what’s happening for episode 300 on our sister show Keep Optimising, AND how you can be involved. Get involved >> https://keepopt.com/300 --- Download our ebook... https://ecmp.info/ebook 500 Tips to Increase Your Profits Get all the links and resources we mention and join our email list at https://ecmp.info Love the show? Chloe would love your feedback - leave a review here: https://ecmp.info/review or reply to the episode QandA on Spotify. Interested in being a Sponsor? go here: https://ecmp.info/sponsor Advertising Inquiries: https://redcircle.com/brands Privacy & Opt-Out: https://redcircle.com/privacy

Amy Knight is the Founder at Must Have Ideas, a UK based eCommerce brands that sells problem solving household products. Must Have Ideas is a bootstrapped business, started with just £3,000 in 2018 that are now on track for £80million in 2026 via their custom in-house website. In this episode, Amy shares how obsessive cash-flow control, customer-first thinking, and owning their tech stack helped Must Have Ideas scale at speed without outside funding. It’s a candid, practical conversation packed with lessons for eCommerce founders looking to grow sustainably, stay in control, and stand out in a crowded market. Hit PLAY to hear: Key timestamps to dive straight in: [05:53] Building Trust Drives Customer Loyalty [08:19] "Customized Software for eCommerce" [12:40] Bootstrapping Success: Key Lessons [13:30] "Focused Cash Flow Management" [17:33] "Struggles with Space and Facilities" [20:10] Listen to Amy’s Top Tips! Full episode notes here: https://ecmp.info/583 --- Download our ebook... https://ecmp.info/ebook 500 Tips to Increase Your Profits Get all the links and resources we mention and join our email list at https://ecmp.info Love the show? Chloe would love your feedback - leave a review here: https://ecmp.info/review or reply to the episode QandA on Spotify. Interested in being a Sponsor? go here: https://ecmp.info/sponsor Advertising Inquiries: https://redcircle.com/brands Privacy & Opt-Out: https://redcircle.com/privacy

Gareth Cummings is the CEO at eDesk, the AI powered customer support helpdesk for eCommerce. Used by eCommerce stores around the world, their client CarParts.com has just been named in USA Today’s list of America’s Best Customer Service 2026. In this episode, Gareth explains how eCommerce brands can use customer service, AI, and automation to increase conversion rates, improve retention, and turn support teams into profit-driving growth engines. Hit PLAY to hear: Key timestamps to dive straight in: [03:25] "From Customer Service to CTO" [07:08] Pre-Sales Engagement Trends Expand [12:31] "AI, Automation, and Customer Focus" [13:11] Customer Loyalty Flywheel Impact [16:28] "Prioritizing Customer Experience Transformation" [20:41] "Automating and Enhancing Customer Support" [22:40] "Customer Service Empathy Practice" [24:19] Listen to Gareth’s Top Tips! [29:33] Episode sponsored by eDesk. To learn more, visit eDesk.com Full episode notes here: https://ecmp.info/582 Episode sponsored by eDesk. To learn more, visit eDesk.com --- Download our ebook... https://ecmp.info/ebook 500 Tips to Increase Your Profits Get all the links and resources we mention and join our email list at https://ecmp.info Love the show? Chloe would love your feedback - leave a review here: https://ecmp.info/review or reply to the episode QandA on Spotify. Interested in being a Sponsor? go here: https://ecmp.info/sponsor Advertising Inquiries: https://redcircle.com/brands Privacy & Opt-Out: https://redcircle.com/privacy

Melissa Moore is “The Retail Advisor”, and the host of The Retail Tea Break Podcast. She’s an expert in all things retail with over 25 years working with national brands, and she’s been a Rethink Retail Top Retail Expert for the last 3 years AND Named in Retail Technology Innovation Hub's Top 100 Retail Technology Influencers List for 2025. In this What Would You Do episode, Melissa shares practical strategies to grow physical store sales in 2026, combining real-world retail experience with fresh insights from NRF in New York. Hit PLAY to hear: Key timestamps to dive straight in: [03:16] "Journey Through Retail Careers" [07:53] "Humanizing Retail Through Data" [12:10] "Stores as Content Studios" [15:53] "Redefining Retail Store Roles" [18:25] "Community-Centric Retail Trends" [19:46] Listen to Melissa’s Top Tips! Full episode notes here: https://ecmp.info/581 --- Download our ebook... https://ecmp.info/ebook 500 Tips to Increase Your Profits Get all the links and resources we mention and join our email list at https://ecmp.info Love the show? Chloe would love your feedback - leave a review here: https://ecmp.info/review or reply to the episode QandA on Spotify. Interested in being a Sponsor? go here: https://ecmp.info/sponsor Advertising Inquiries: https://redcircle.com/brands Privacy & Opt-Out: https://redcircle.com/privacy

In this special episode of the eCommerce MasterPlan Podcast, Chloe Thomas shares a panel discussion from a live webinar focused on one big question: what’s really going to move the needle for eCommerce brands in 2026? Chloe is joined by three expert voices from very different corners of eCommerce – growth, consumer behaviour, and AI – to unpack what’s working, what’s not, and where brands should be focusing their time, energy, and budgets this year. From TikTok growth and AI-powered customer experience to brand trust, tech stacks, and surviving economic pressure, this is a practical, wide-ranging conversation designed to help you grow smarter in 2026. Hit PLAY to hear: Key timestamps to dive straight in: [04:51] "Future Advice for Brands" [06:35] "Buying Decisions: Risk and Behavior" [11:55] AI: Essential for Business Efficiency [17:44] "Action-Driven Brands Drive Growth" [27:32] Amazon's Evolution & AI Branding [30:09] Essential eCommerce Tools and Strategy [39:12] AI for High-Quality SEO Content [42:44] "Target Right Customers, Build Trust" [46:29] Maximize ROI with AI Tools [47:39] "Focus on Customers, Not Chaos" Full episode notes here: https://ecmp.info/580 --- Download our ebook... https://ecmp.info/ebook 500 Tips to Increase Your Profits Get all the links and resources we mention and join our email list at https://ecmp.info Love the show? Chloe would love your feedback - leave a review here: https://ecmp.info/review or reply to the episode QandA on Spotify. Interested in being a Sponsor? go here: https://ecmp.info/sponsor Advertising Inquiries: https://redcircle.com/brands Privacy & Opt-Out: https://redcircle.com/privacy

Roman Petrochenkov is the Lead Marketing Analyst at Carwow, so yes we’re going to be getting DEEP into tracking, attribution and all that juicy stuff. Carwow has grown from a review site, to be a one-stop shop for changing your car – offering customers the ability to a buy a new or used car, or sell their existing vehicle. Founded in 2013 they now operate in the UK, Germany and Spain. In 2024 they grew 50% with nearly £3 billion worth of cars bought on the site, and £1.8 billion of cars listed for sale through the Sell My Car service. Roman shares how top analytics teams work behind the scenes — and the smarter, faster ways to use data to fuel eCommerce growth. Hit PLAY to hear: Key timestamps to dive straight in: [05:15] Tech, Marketing, and Finance Expertise [09:08] Understanding Data and User Journeys [10:09] Adapting to Business Evolution [15:39] "Advanced Attribution for Small eCommerce" [18:46] eCommerce Attribution and Management [20:25] "Attribution Challenges and Incrementality" [23:30] Streamlining Landing Page Feedback [26:48] Collaborative Challenges in Team Dynamics [28:01] Listen to Roman’s Top Tips! Full episode notes here: https://ecmp.info/579 --- Download our ebook... https://ecmp.info/ebook 500 Tips to Increase Your Profits Get all the links and resources we mention and join our email list at https://ecmp.info Love the show? Chloe would love your feedback - leave a review here: https://ecmp.info/review or reply to the episode QandA on Spotify. Interested in being a Sponsor? go here: https://ecmp.info/sponsor Advertising Inquiries: https://redcircle.com/brands Privacy & Opt-Out: https://redcircle.com/privacy

Miracle Inameti-Archibong is an online marketer who’s been deep in SEO since 2010. Now working at a very large UK retailer, after stints in other verticals and agency side. In this WWYD episode, Miracle tackles one of the biggest questions facing eCommerce right now: what would you do as AI search reshapes visibility, traffic, and growth? She shares a clear, practical view on where brands should focus, what still works, and how to move forward with confidence. Hit PLAY to hear: Key timestamps to dive straight in: [05:59] GEO-Focused Retail Search Strategy [08:58] "Focus on Brand, Not Algorithms" [11:08] "Focus Content Where Value Exists" [14:48] Cohesive Content Strategy Focus [18:48] "Trust and Quality Over Quantity" [22:50] Preparing for Agentic AI Integration [23:57] SEO, Accessibility, and AI Efficiency [29:04] "eCommerce Success Through Clicks" [30:49] Listen to Miracle’s Top Tips! Full episode notes here: https://ecmp.info/578 --- Download our ebook... https://ecmp.info/ebook 500 Tips to Increase Your Profits Get all the links and resources we mention and join our email list at https://ecmp.info Love the show? Chloe would love your feedback - leave a review here: https://ecmp.info/review or reply to the episode QandA on Spotify. Interested in being a Sponsor? go here: https://ecmp.info/sponsor Advertising Inquiries: https://redcircle.com/brands Privacy & Opt-Out: https://redcircle.com/privacy

Steven Sashen is the co-founder and Chief Barefoot Officer of Xero Shoes. Selling via their international Shopify stores, Amazon, and wholesale. They launched in November 2009 and in 2024 did just under $68 million. Steven returns to the show to reveal how Xero Shoes jumped to nearly $68M — and the real decisions behind that growth. Hit PLAY to hear: Key timestamps to dive straight in: [05:00] "Data-Driven, Opinion-Free Marketing" [09:07] Platform Choice Doesn't Drive Conversion [11:42] "Website Launch: A Workable Rush" [14:56] "Scaling Footwear Through Retail Doors" [16:39] Global Privacy Challenges Expand [21:34] "Life-Changing Shoes Inspire Basketball Innovation" [23:39] "Impact of Barefoot-Inspired Footwear" [25:40] Listen to Steven’s Top Tips! Full episode notes here: https://ecmp.info/577 --- Download our ebook... https://ecmp.info/ebook 500 Tips to Increase Your Profits Get all the links and resources we mention and join our email list at https://ecmp.info Love the show? Chloe would love your feedback - leave a review here: https://ecmp.info/review or reply to the episode QandA on Spotify. Interested in being a Sponsor? go here: https://ecmp.info/sponsor Advertising Inquiries: https://redcircle.com/brands Privacy & Opt-Out: https://redcircle.com/privacy

Carter Eve is the founder and designer at Carter Eve Jewelry, a brand committed to sustainability and ethical practices creating delicate fine jewelry and distinctive designs. Founded in 2020 they now have annual sales of $1.2M with a 25% year-over-year growth rate. Selling exclusively via their Shopify site. In this episode, Carter reveals how she scaled her luxury jewelry brand to $1.2M using a made-to-order model, high-touch service, and smart offline pop-ups. A must-listen for anyone selling high-value products online. Hit PLAY to hear: Key timestamps to dive straight in: [03:43] Hands-On Jewelry Design Process [08:39] Ethical Gemstone Sourcing Insights [12:22] "Future Plans for Outsourcing" [15:04] "In-Person Events: Essential Connection" [16:28] Pop-Up Events and Collaborations [19:45] Listen to Carter’s Top Tips! Full episode notes here: https://ecmp.info/576 --- Download our ebook... https://ecmp.info/ebook 500 Tips to Increase Your Profits Get all the links and resources we mention and join our email list at https://ecmp.info Love the show? Chloe would love your feedback - leave a review here: https://ecmp.info/review or reply to the episode QandA on Spotify. Interested in being a Sponsor? go here: https://ecmp.info/sponsor Advertising Inquiries: https://redcircle.com/brands Privacy & Opt-Out: https://redcircle.com/privacy

Caleb Slater is the managing director at Cards2Cash a platform enabling customers to sell unwanted gift cards. Founded in 2022 (when Caleb was just 16) it operates on a custom website, has recently expanded into Ireland, and has already grown to over £500k in annual sales. In this episode, Caleb reveals how he scaled Cards2Cash with smart SEO, clever payment optimisation, and a huge focus on trust and customer experience. It’s a fast, practical conversation full of insights any eCommerce brand can apply right away. Hit PLAY to hear: Key timestamps to dive straight in: [03:37] Building a Website's Challenges [07:43] Exceptional Customer Service Priority [10:48] Gift Card Trading Trends [15:11] Ensuring Effective AI Support [17:56] Overcoming Payment Provider Challenges [19:42] Global Expansion: Ireland to Germany [20:24] Listen to Caleb’s Top Tips! Full episode notes here: https://ecmp.info/575 --- Download our ebook... https://ecmp.info/ebook 500 Tips to Increase Your Profits Get all the links and resources we mention and join our email list at https://ecmp.info Love the show? Chloe would love your feedback - leave a review here: https://ecmp.info/review or reply to the episode QandA on Spotify. Interested in being a Sponsor? go here: https://ecmp.info/sponsor Advertising Inquiries: https://redcircle.com/brands Privacy & Opt-Out: https://redcircle.com/privacy

Hilary Large is the owner at Wardrobe at The Cross, a women’s fashion boutique. Launched in 2023, they sell via their physical high street store, and via their Shopify website and have already built to 100s of orders a week. In this episode, Hilary shares how she’s blending the best of in-store service with online scale — from personally calling first-time customers to building a brand rooted in trust, experience, and genuine connection. Hit PLAY to hear: Key timestamps to dive straight in: [03:56] eCommerce Marketing Growth Journey [08:19] "Brand Growth Through Retail Presence" [12:46] Customer Trust Epiphany [14:40] "Optimizing eCommerce Customer Support" [18:56] "Protecting the Business's Foundation" [20:14] Listen to Hilary’s Top Tips! Full episode notes here: https://ecmp.info/574 --- Download our ebook... https://ecmp.info/ebook 500 Tips to Increase Your Profits Get all the links and resources we mention and join our email list at https://ecmp.info Love the show? Chloe would love your feedback - leave a review here: https://ecmp.info/review or reply to the episode QandA on Spotify. Interested in being a Sponsor? go here: https://ecmp.info/sponsor Advertising Inquiries: https://redcircle.com/brands Privacy & Opt-Out: https://redcircle.com/privacy

Davies Roberts is co-CEO and co-founder of Flare Audio, the sound technology company who retail headphones, earplugs, and ear tools. Founded in 2010 they now sell globally via their Shopify store, Amazon, and a few retail partners, and are achieving around £5million in sales a year. Back on the show for the third time, Davies shares the biggest challenges and breakthroughs Flare Audio has faced — from Meta ad chaos to game-changing sound innovation. A fast-paced episode packed with sharp lessons on resilience, product focus, and scaling a standout eCommerce brand. Hit PLAY to hear: · 🚨 How Flare Audio’s Meta ads collapsed overnight — and the surprising fix that halved their CPA. · 🧩 Why your website wording might be sabotaging your ad performance without you knowing it. · 🎧 The science behind how your ears distort sound… and how Flare turned that into a breakthrough product. · 🌍 What tariff and customs changes REALLY mean for eCommerce brands selling globally in 2025. · 💡 Why niche audiences can spark growth — but can never be your whole strategy. · 🔧 How an inventor-founder balances deep R&D with fast-moving eCommerce realities. Key timestamps to dive straight in: [04:00] Business Challenges and Economic Strain [07:49] Meta Ads Surge & Strategy Shift [09:56] "Flare's Sound Revolution" [14:02] "Invisible Sound Solution Marketing" [17:16] "Innovative Sound Solutions Expanding" [22:39] "Unlocking Music's True Clarity" [23:48] "Holographic Audio Revolution" [29:19] Listen to Davies’ Top Tips! Full episode notes here: https://ecmp.info/573 --- Download our ebook... https://ecmp.info/ebook 500 Tips to Increase Your Profits Get all the links and resources we mention and join our email list at https://ecmp.info Love the show? Chloe would love your feedback - leave a review here: https://ecmp.info/review or reply to the episode QandA on Spotify. Interested in being a Sponsor? go here: https://ecmp.info/sponsor Advertising Inquiries: https://redcircle.com/brands Privacy & Opt-Out: https://redcircle.com/privacy

Ben Boughton-White is the Operations Director at Dorwest, experts in herbal pet care since 1948. Selling globally via wholesale, marketplaces, Crufts! and their own Shopify store, they now do over 50,000 order a year, and were recently named Online Business of the Year at the Pet Industry Federation Awards. Ben shares how Dorwest — a 75-year-old family-run pet care brand — brought its heritage into the digital age. From a smart Shopify migration to building efficient systems and strong partnerships, he reveals how they’ve kept quality, trust, and growth at the heart of their eCommerce success. Hit PLAY to hear: Key timestamps to dive straight in: [04:59] "Morning Walks and Business Success" [09:00] "End-to-End Quality Control" [10:40] Trusted Partners Shape Our Brand [13:38] "Focused Loyalty Approach" [17:25] Evolving Loyalty Rewards Strategy [20:53] Listen to Ben’s Top Tips! Full episode notes here: https://ecmp.info/572 --- Download our ebook... https://ecmp.info/ebook 500 Tips to Increase Your Profits Get all the links and resources we mention and join our email list at https://ecmp.info Love the show? Chloe would love your feedback - leave a review here: https://ecmp.info/review or reply to the episode QandA on Spotify. Interested in being a Sponsor? go here: https://ecmp.info/sponsor Advertising Inquiries: https://redcircle.com/brands Privacy & Opt-Out: https://redcircle.com/privacy