How do you get your peer managers to warm up and work collaboratively with you?
Lynsey Woolliscroft is a long time spa executive who’s worked in London, New York, Hong Kong and Macau. She shares her tales of being a new manager and the various tried-and-tested ways of working together with other departments. It hasn’t always been smooth but in hindsight, she has learned a lot and she shares her wisdom from them.
This is a must-listen episode, especially for new and young managers.
Do you ever go back to the basics and ask the question: What is a spa, and what is its role?
Bonnie Baker is a Spa Consultant who integrates her background in anthropology, ethnomedicine and massage therapies to create and develop authentic and holistic spa concepts and experiences. She shares her view on spa, wellness, and sustainability.
How do you manage the day-to-day workload? Sonee Singh, Wellness Coach/Registered Aromatherapist, recounts her days as a spa executive working for global hotels and spa companies on traveling the world, managing and overseeing multiple spa openings & operations and how she managed the workload. From the non-stop flow of e-mails to prioritizing which work to do first and handling demanding bosses to dodging meetings, she shares what she has learned over the years.