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Healthcare Communication: Effective Techniques for Clinicians

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Listen to communication experts in the healthcare industry talk about most effective practices, lessons learned and how to overcome clinician challenges in communicating with patients.

Listen to communication experts in the healthcare industry talk about most effective practices, lessons learned and how to overcome clinician challenges in communicating with patients.
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Location:

United States

Description:

Listen to communication experts in the healthcare industry talk about most effective practices, lessons learned and how to overcome clinician challenges in communicating with patients.

Twitter:

@DocCom

Language:

English

Contact:

8187849888


Episodes

Geriatric Interview: Effective Techniques for Getting the Most Out of 15 Minutes

5/18/2019
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Erika Manu, MD, co-author of DocCom Module 23, The Geriatric Interview, discusses how to speak with older patients and why raising your voice is not advised; sitting without back light; working with the team to assess the patient; confidentiality when a caregiver is involved, plus other important techniques.

Duration:00:25:03

Talking with Patients about Their Requests for Specialist Consultants

5/11/2019
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Richard Kravitz, MD, discusses how technology will impact the request for specialty consultations, three types of responses to patients who want consultations, the barriers for clinicians to talk with patients about their requests and how denial for requests impacts patient satisfaction scores.

Duration:00:22:26

Tips and Techniques for Communicating with Patients via Telemedicine

5/4/2019
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Steven Locke, MD, offers recommendations for clinicians who want to use telemedicine. Find out about treating patients across states or around the world, the differences in communicating in person vs. remotely, why certain video platforms can't be used and the biggest mistakes clinicians make in telemedicine.

Duration:00:24:34

Patient-Centered Interviewing: An Evidence-Based Method

4/27/2019
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Auguste H. Fortin VI, MD, MPH, MACP, the lead author of the book, Smith’s Patient-Centered Interviewing: An Evidence-Based Method, fourth edition, discusses 11 steps for interviewing the patient as outlined in the book, and the biggest pitfalls of the patient interview, such as not setting the agenda, which leads to "door knob conversations."

Duration:00:21:00

Negotiating through Conflict: Getting What You Want and Need

4/20/2019
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Kathleen Kieran, MD, discusses five conflict styles to use with patients and colleagues.

Duration:00:27:50

Agenda Setting: Taking Care of Patients and Building the Relationship When I Only Have 15 Minutes

4/13/2019
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Julie Crosson, MD, shares 10 tools she teaches to help physicians negotiate the agenda with their patients, which helps improve patient satisfaction.

Duration:00:19:50

Listen to the Patient’s Story & Find the Diagnosis

4/6/2019
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Sal Mangione, MD, discusses the royal road to diagnosis, where 80 percent of the diagnosis is based on history taking, which he describes like writing a play.

Duration:00:20:21

ART of Communication: Ask-Respond-Tell Techniques

3/30/2019
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Marla R. Rowe-Gorosh, MD, discusses how to use the Ask-Respond-Tell technique with patients. She talks about how to be more empathic and why it saves time and how to use the PEARLS technique.

Duration:00:22:59

How to Convince Patients to Take Their Medicines

3/23/2019
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Listen to our expert, Lars Osterberg, MD, discuss the shared responsibility of clinicians and patients for medicine adherence, motivating patients to engage in treatment, the major reasons why patients don't take their meds and how to uncover the truth about patients taking medicines.

Duration:00:22:14

Listening: A Prescription for Excellent Patient Care

3/16/2019
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Joan Lowery, MEd, discusses the three components of effective listening skills, teachback tips, the relationship between listening skills and empathy, how listening leads to shorter appointments with patients, four barriers for active listening, the characteristics of good listeners and the joy that listening brings to the clinician. For a list of reading material on listening skills, contact Joan at joan@lowerycommunications.com

Duration:00:29:28

The Art of Listening with Empathy and the Clinician Benefits

3/9/2019
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Nicole Defenbaugh, PhD discusses verbal and non-verbal tips for listening with empathy and how empathic listening improves outcomes for the patient and reduces errors, and improves HCAHPS scores and the clinicians' well being. Find out when silence is golden.

Duration:00:28:07

How to End the Patient-Clinician Relationship

3/2/2019
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Peter Lichstein, MD, FACP, FACH, discusses a core set of steps to end the relationship, what happens when difficult patients need to be dismissed and how to manage saying goodbye to patients.

Duration:00:17:45

Negotiating the Agenda with the Patient

2/23/2019
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Julie Crosson, MD, discusses proven techniques on eliciting agenda items and negotiating those items, which helps ensure patient and provider satisfaction.

Duration:00:17:17

Don’t Take Your Organs to Heaven, Heaven Know We Need Them Here: How a Surgeon Talks with Families about Organ Donation

2/16/2019
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Cardio-thoracic surgeon, Kathy Magliato, MD, MBA, FACS, recommends that every surgeon be prepared for a conversation about an organ donation and can learn by reaching out to their organ procurement organization. She discusses how to help families in tragic situations and how to close the loop with the family about the organ donation.

Duration:00:19:08

Using Computers in the Exam Room

2/9/2019
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Maria Alkureishi, MD, explains the mnemonic HUMAN LEVEL when using the computer in the exam room. She serves as a primary physician for infants, children and teens at the University of Chicago. She is a leading researcher on incorporating computers in the exam room. She has presented at many national and international meetings on the subject. She has contributed to DocCom Module 14 on Non-verbal communication, which includes important information on computer and electronic medical records.

Duration:00:26:21

Communicating with Patients about Medically Unexplained Symptoms

2/2/2019
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Francesca Dwamena, MD, MS, talks about her 20-year journey researching medically unexplained symptoms and discusses how using the mnemonic ECGN for three types of MUS patients helps clinicians communicate with each group.

Duration:00:29:00

How to Deliver Good News: It's Harder Than You Think

1/26/2019
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Douglas Maynard, PhD, discusses how to use perspective display sequence and recommends clinicians ask before telling. He is a sociology professor at University of Wisconsin – Madison. He’s studied the delivery and reception of both good and bad news. He is the recipient of the 2016 George Engel Award for outstanding research contributing to the theory, practice and teaching of effective healthcare communication from the Academy of Communication in Healthcare.

Duration:00:19:34

How Physicians Can Use Social Media

1/19/2019
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Listen to "social media's leading physician voice" Kevin Pho, MD, founder of KevinMD discuss rules about using social media, the elevator rule, what to do if you've posted something you wished you didn't, what platforms are best for social media and where you should post personal info.

Duration:00:19:17

Encouraging Patients to Participate in Shared Decision Making

1/12/2019
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Clarence Braddock, MD, MPH, MACP, talks about Encouraging Patients to Participate in Shared Decision Making. He discusses his widely used framework for teaching and evaluating the quality of shared decision-making that saves time and lowers the likelihood of malpractice claims. He is the Vice Dean for Education at the David Geffen School of Medicine at UCLA, former Chair of the Board of Directors of the American Board of Internal Medicine and was a founding member of the Academy for...

Duration:00:29:46

Using a Chronological History of the Present Illness: Why It's So Important

1/5/2019
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Kelley Skeff, MD, PhD, Co-Director of the Stanford Faculty Development Center for Medical Teachers, discusses why chronological history of present illness is so important, how chronological HPI impacts the clinician's time and the patients' insight into the evolution of their illness.

Duration:00:26:47