NetSupport Radio

In this special Bett 2025 edition of the ‘Insights with NetSupport’ podcast, Mark Anderson - Head of Education at NetSupport, interviews Professor Miles Berry - Professor of Computing Education at the University of Roehampton. In this episode, Miles and Mark discuss computing education for trainee teachers explaining how the foundations of digital literacy skills (and particularly AI literacy skills) are needed to keep learning at the heart and centre of anything teachers and students do with technology. They also touch on how the 'learning struggle' should be part of this, that AI shouldn’t be used to make things ‘too easy’. Miles also shares what he would like to see more of in the UK computing curriculum. You can connect with our guest, Miles Berry on Bluesky at @milesberry.net

In this special Bett 2025 edition of the 'Insights with NetSupport' podcast, Mark Anderson - Head of Education at NetSupport interviews James Fraser-Murison - Director of Fraser Esports. In this episode, Fraser and Mark discuss the benefits of esports and how the esports curriculum can equip leaners with essential skills for the future of work. They also discuss misconceptions about the subject and how esports it's a great opportunity to bring back joy in learning. You can connect with Fraser on: LinkedIn: James Fraser-Murison BlueSky: theesportsteacher

In this special Bett 2025 edition of the 'Insights with NetSupport' podcast, Mark Anderson - Head of Education at NetSupport, interviews Karen Wespieser MBE - COO at Teacher Tapp. In this episode, Karen and Mark talk about research into what AI tools teachers are using and if this is the gateway to better EdTech. They also talk about building community across schools with shared data and understanding of how teachers feel about what's happening in education. You can connect with Karen on: LinkedIn - Karen Wespieser X - @karenwespieser BlueSky - @karenwespieser

In this special Bett 2025 edition of the 'Insights with NetSupport' podcast, Kat Cauchi - Community Engagement Manager at NetSupport, interviews Iryna Kazanchuk - Lead Market Analyst at Futuresource Consulting. In this episode, Iryna and Kat talk about the journey toward net zero in education and how EdTech can help. Iryna shares how educational technology is a powerful catalyst for reducing carbon emissions and promoting sustainable practices and the small steps schools can start to take towards environmental responsibility. You can connect with Iryna on LinkedIn: : https://www.linkedin.com/in/irynakazanchuk/

In this special Bett 2025 edition of the ‘Insights with NetSupport’ podcast, Mark Anderson - Head of Education at NetSupport, interviews Rick Cowell - Founder and Director of the Association of Network Managers in Education (ANME). In this episode, Rick and Mark talk about the power of networking. Rick also talks about his background as of working as a Network Manager in schools for 20 years; and how what he needed the most during that time was contact with other people which was the driver for founding the ANME. You can connect with Rick on: LinkedIn: https://www.linkedin.com/in/richcowell X: @TheANME / @ANME_Rick BlueSky: @TheANME / @ANME-Rick

In this special Bett 2025 edition of the ‘Insights with NetSupport’ podcast, Kat Cauchi – Community Engagement Manager at NetSupport, interviews Joanna Hughes – Group Director of EdTech and Ronan Mc Nicholl – Head of Digital Learning at Berkhamsted School. In this episode, Kat, Jo and Ronan talk about the latest smart phone policy changes in the UK and recent research into the impact of smart phones on children and young people. Ronan and Jo share about their own procedures in school regarding phones and the key information parents should know about children and smart phones. You can connect with Jo and Ronan at: LinkedIn: https://www.linkedin.com/in/jo-hughes-73400b236/ https://uk.linkedin.com/in/ronan-mc-nicholl-89a69a1a2 X: @RonanMcNicholl BlueSky: @ronanmcnicholl.bsky.social

In In this special Bett 2025 edition of the 'Insights with NetSupport' podcast, Kat Cauchi - Community Engagement Manager at NetSupport interviews Roddy Peters - Group Head of Digital Skills at Windsor Forest College Group. In this episode Roddy and Kat discuss how educators can make the most of AI tools and why it's important not to be afraid to make mistakes. Roddy also talks about Winnie, the first private FE chatbot and the impact it is making across Windsor Forest College Group. You can connect with Roddy on: X: @Roddypeters LinkedIn: https://www.linkedin.com/in/roddypeters Bluesky: @roddypeters.bsky.social

Mini is a Strategic Technical Consultant, based in London, with over 15 years experience in the IT Managed Service Provider space specialising as a Technical Lead in AI & Cyber Security. She often gets referred to as a ‘unicorn’, someone who is personable, curious, outcome based and up-to-date with industry trends. Mini is a TechWomen100 Award Winner, a STEM Ambassador and a Senior Presales Leader backed with official leadership accreditations. Overall Mini is an insightful, innovative, and commercially astute individual, who combines excellent collaborative, client engagement, and works with organisations to unlock the art of the possible and in simplifying a path forward using technology. Here are some of the questions we asked Mini: Can you please introduce yourself and tell us about your role? What does your role involve? Can you tell us a little about who you are outside of work? How did you get into your role? What are your favourite aspects of your role? What has your experience of working in technology been like? You’ve experienced an acquisition in the past, can we talk more about that? What have been some of the benefits and challenges of working in tech? What are some of your favourite achievements? What is your advice for someone who was interested in a career like yours? What change do you want to see in the tech industry and how do we get there? Connect with Mini to learn more: LinkedIn Instagram

In this episode Kat interviews Victoria Lynch. Victoria is a chronically online Social Media coordinator with experience managing socials for software, construction, hairdressing and hospitality sectors. When she’s not working she’s usually hanging out with her four-legged bestie, Buster. Here are some of the questions we asked Victoria: Can you please introduce yourself and tell us about your role at NetSupport? Who are you outside of NetSupport? How did you get in to your role? What interested you in social media? What are the benefits and challenges of your role as a social media coordinator? What are your favourite parts of your role? What would you suggest to someone who was interested in a role like yours? Connect with Victoria to learn more: LinkedIn: www.linkedin.com/in/victoria-lynch-ab534418b/

In this episode Kat interviews Heather Vaters and Katharine Vafaei. Heather has over 30 years experience in the IT industry, securing the trust of both national and international companies and works diligently to build and maintain strong client relationships. When she isn't at the office, Heather wields paint brushes and power tools, renovating and decorating a Century home with her husband in a hamlet located in the GTA. She's happiest cooking over her beloved gas range, reading and snuggling with her dogs. Katharine started working at NetSupport Canada in 2005 as the Treasurer/Controller. Since then, her role in the company has expanded to include support to the Sales and Marketing team. Katharine is an integral part of the Canadian operation. Katharine is also a busy mom of two, with both children that are actively involved in everything from Ballet, Gymnastics, Go Kart racing and hockey. Here are some of the questions we asked Heather and Kat: Can you please introduce yourselves and tell us about your roles at NetSupport? Who are you both outside of NetSupport? How did you get into your roles? What are some of your favourite aspects about your roles? What has your experience been like working in a tech company (benefits and challenges)? What would be your advice for someone interested in working in a role like yours or in a tech company?

In this episode Kat interviews Alexandria Davis. Alexandria serves as a Customer Experience Manager at NetSupport Inc. Starting at NetSupport in 2022, Alexandria is a valued team member that consistently exceeds her goals in retention, collaborates with her team to ensure customer success and attends technology conferences to spread awareness, connect with customers and provide demos. She believes that entering the technology industry is ideal even if your education or background didn’t originate there. Alexandria is a firm believer in expanding your network to get to your ideal role. She is more than happy to connect on LinkedIn to offer any assistance she can. Here are some of the questions we asked Alexandria: Can you please introduce yourself and tell us about your role at NetSupport? Connect with Alexandria to learn more: LinkedIn - / alexandriardavis

Aurea is dedicated to driving new business growth and supporting existing clients. Her role involves expanding product usage, introducing new solutions that align with clients’ business objectives, and addressing their evolving needs. She began her career in sales and eventually transitioned to the educational sector, working for a company committed to fostering a love of reading and learning. NetSupport was the next logical step as it allowed her to continue working with educational organizations as well as expand into the corporate world. Being able to provide the right solution that helps meet the needs and goals of a company brings her personal satisfaction. Outside of work, she is an avid reader and a member of a trivia team that regularly competes at both local and national levels. Cooking and baking, especially with music playing in the background, are some of her favorite pastimes. She also enjoys hiking with her daughter when the weather permits. Here are some of the questions we asked Aurea: Connect with Aurea to learn more: LinkedIn

In this episode Kat interviews Vineela Pappu. Vineela is an accomplished DevOps Engineer at NetSupport, dedicated to enhancing software delivery through automation and process optimization. She specialises in building and managing CI/CD pipelines, overseeing infrastructure across multiple global regions, and maintaining high standards of security and scalability. With a strong foundation in software development and a keen interest in AI and automation, Vineela seamlessly blends technical expertise with innovative problem-solving. Beyond her professional role, Vineela enjoys drawing and creating web applications with her daughters, nurturing both creativity and a love for technology within the family. Committed to continuous learning, Vineela stays at the forefront of the rapidly evolving tech industry, always seeking to expand her knowledge and skills. Here are some of the questions we asked Vineela: Connect with Vineela to learn more: LinkedIn - https://www.linkedin.com/in/vineela-pappu-614b16256/

In this episode Kat interviews Latoya. Latoya is a regional account manager at NetSuppport Inc. for the Northeast region. Her favorite NetSupport solution is classroom.cloud, as it supports schools’ abilities to empower their staff, students, and families from anywhere. Latoya is inspired by the impact of technology within all learning environments, including training, and staff development across industries. Outside of work, Latoya loves reading and enjoying nature. Previously, Latoya earned her master’s from New York University and has worked in both corporate and educational organizations, ultimately leading her to the NetSupport team. Here are some of the questions we asked Latoya: 1. Can you please introduce yourself and tell us about your role at NetSupport? 2. Who are you outside of NetSupport? 3. How did you get into your role? 4. Can you tell us a bit more about your career background (both in education and sales)? 5. What has your experience been like working in a tech company (including challenges and benefits)? 6. Do you think your background in education has helped you with working in a tech company? 7. What are your favourite aspects of your role? 8. What would be your advice for someone interested in a role like yours?

Episode 9 – Rachel Edwards, Product Services Testing Analyst In this episode Kat interviews Rachel Edwards. Rachel is a software tester at NetSupport, working alongside the development team to release the best possible product updates in a timely manor. Rachel started her journey in tech as an apprentice at Firebrand, then worked in IT support and management before moving into testing. Outside of her role at NetSupport, she is a crafter and outdoorsy person. Rachel loves hiking and woodland walks, going to the beach and spending time with her two loveable but very cheeky giant rabbits. Here are some of the questions we asked Rachel: 1. Can you please introduce yourself and tell us about your role at NetSupport? 2. Who are you outside of NetSupport? 3. How did you get into your role? 4. What has your experience been like working in a tech company (including challenges and benefits)? 5. What are your favourite aspects of your role? 6. What would be your advice for someone interested in working in testing? 7. As someone who undertook an apprenticeship, is this something you would recommend as a route into tech careers?

Rosalina is a dynamic professional with a diverse background spanning business, education, sales, and now, technology. With over a decade of experience, Rosalina has played a pivotal role in helping companies develop and expand their market share across North and Latin America. Her tech journey began in 2021 at NetSupport, as the Channel Manager for LATAM, driving success in the region. Fuelled by curiosity and a relentless pursuit of knowledge, she seizes every opportunity to learn and brings a transformative perspective to the industry. Outside of work, Rosalina's passion lies in cycling, as she enjoys exploring new destinations on two wheels. Here are some of the questions we asked Rosalina: 1. Can you please introduce yourself and tell us about your role at NetSupport? 2. Who are you outside of NetSupport? 3. How did you get into your role? 4. What has your experience been like working in a tech company (including challenges and benefits)? 5. What would be your advice for someone interested in working in sales or working for a tech company?

In this episode Kat interviews Emma Shorrock Emma has been an administrative professional for almost 20 years, with experience across the Financial Services, Retail, Logistics and most recently the tech industry – She has had the pleasure of working at NetSupport since October 2022. Outside of work she is an avid (yet slow!) runner, having recently completed her very first ultra. She also enjoys snowboarding and spends most of her annual leave either in minus zero temperatures on top of a mountain or pootling round the country roads in her campervan. Crochet was her lockdown skill/craft of choice and she is passionate about zero waste and trying to live as sustainably as is within her gift. Here are some of the questions we asked Emma: 1. Can you please tell us about your role at NetSupport and what it involves? 2. Who are you outside of NetSupport? 3. How did you get into your role? 4. What has your experience been like working in a tech company? 5. What challenges have you faced working in a tech company? 6. Are there any particular achievements you are proud of at or prior to working at NetSupport? 7. What would be your advice for someone interested in becoming an executive assistant?

There aren’t enough women working in the tech industry and all too often the ones that are, aren’t being seen and appreciated for the work they do. Role models are a huge part of attracting more women into the industry and so, in this new series, Community Engagement Manager, Kat Cauchi, interviews women in tech. She asks them about their roles, what it’s like to work at a technology company (challenges and benefits) and their advice for anyone wanting a career like theirs. Episode 4 – Jane Neal, Technical Author In this episode Kat interviews Jane Neal. Jane is a Technical Author at NetSupport who leverages her expertise to create clear and compelling technical documentation. In her free time, she enjoys reading and spending time outdoors at her allotment. Here are some of the questions we asked Jane: - Can you please tell us about your role at NetSupport and what it involves? - Who are you outside of NetSupport? - How did you get into your role? - What has your experience been like working in a tech company? - What have been some of the key challenges/opportunities? - What are some of your favourite aspects of your role? - What would be your advice for someone interested in becoming a technical author? Connect with Jane to learn more: LinkedIn Twitter

Introducing a brand new podcast series, ‘Her Tech Life’ There aren’t enough women working in the tech industry and, all too often, the ones that are aren’t being seen and appreciated for the work they do. Role models are a huge part of attracting more women into the industry and so, in this new series, Community Engagement Manager, Kat Cauchi, interviews women in tech. She asks them about their roles, what it’s like to work at a technology company (challenges and benefits) and their advice for anyone wanting a career like theirs. Episode 1 – Maggie Layfield, VP of Sales for NetSupport Inc. In this episode, Kat interviews Maggie Layfield. Maggie is the US/LATAM (Latin America) VP of Sales. She applies her experience as an educator to promote lifelong learning, which is why she has been a speaker at ISTE, TICE, ASTE, IAITAM ACE, and several other education conferences. Maggie is an enthusiastic baker, puzzler and mother of three rambunctious kiddos. Here are some of the questions we asked Maggie: Can you please tell us a bit about you, inside and outside of NetSupport? How did you get into tech? What was the transition like from working in education to working in tech? What have you found have been the challenges (especially as a woman in a male-dominated industry)? On the flip side, what have been some of the benefits and opportunities you have had working in tech? Does working in tech offer flexibility that supports your work-life balance? What have been some of your favourite achievements to date (professionally or personally)? What is your advice for women who are interested in working in the tech industry? Connect with Maggie to learn more: X/Twitter - layfieldmaggie LinkedIn - maggie-lyn-layfield