Scaling UP! H2O

“Dogs and prospects can smell fear.” - Casey Brown Are you struggling with pricing your products and services confidently? Do you fear presenting proposals to clients and dealing with objections? Are you unsure how to have effective conversations around price increases? If these questions sound familiar, you’re going to love today’s episode featuring Casey Brown, founder of Boost Pricing. Boost Pricing has the singular goal of helping organizations get paid well for their excellence, and in this informative conversation, Casey shares invaluable insights on how to elevate your pricing game and communicate your value effectively to your customers. Sales is challenging, and as someone who’s been in the industry, you know how tough it can be. There’s pressure to be personable, negotiate well, and ask the right questions, yet proposals still get rejected. So, how do you get paid well for your company's superior products and services? In this episode, Casey provides practical tips, strategies, and tactics to boost your pricing confidence and navigate price negotiations successfully. Learn how to deal with customers who focus solely on price and how to differentiate your value proposition effectively. Casey emphasizes the importance of handling client objections well, sharing “The best answer to an objection isn't an answer at all, it's a question. I think questions are a salesperson's superpower and they are largely underused in the price portion and the negotiation process.” She goes on to say “The root of confidence is value. You need to truly understand how your products and service are of value to your customer.” By tuning in, you'll gain insights on: Approaching conversations about pricing with confidence and clarity.Understanding when and how to offer tiered packages to customers.Communicating the value of your offerings to clients to justify your prices.Navigating tricky situations like price match requests and objections. Casey’s wisdom on pricing and negotiation will empower you to become more confident in your sales approach. Don’t miss out on this educational discussion! Timestamps 01:00 - Trace Blackmore invites you to participate in the Global 6K 07:00 - Interview with Casey Brown founder of Pricing Boost 1:01:30 - Lightning round questions 1:10:00 - Drop by Drop With James McDonald Key Quotes from Casey Brown “I think sales is the hardest job in a company. Selling is an incredibly hard profession.” - Casey Brown “Dogs and prospects can smell fear.” - Casey Brown “The root of confidence is value. You need to truly understand how your products and services are of value to your customer.” - Casey Brown “‘No’ is the most powerful word in a sales person's vocabulary, and often the most underused.” - Casey Brown “A price match request is an objective statement of preference from the customer for your company.” - Casey Brown Connect with Casey Brown Phone: 614.679.7999 Email: casey@boostpricing.com Website: boostpricing.com LinkedIn: linkedin.com/in/caseybrownboost/ linkedin.com/company/boostpricing/ Read or Download Casey Brown’s Press Release HERE Links Mentioned The Rising Tide Mastermind Scaling UP! H2O Academy video courses Submit a Show Idea AWT (Association of Water Technologies) Books Mentioned Outlive: The Science and Art of Longevity by Peter Attia MD Make The Noise Go Away: The Power Of An Effective Second-In-Command by Larry G. Linne 10x Is Easier Than 2x by Dan Sullivan Drop By Drop with James In today’s segment, we’re thinking about a line I read in an article called “AWT Recommendations and Guidelines for Corrosion Coupons in Cooling Systems” found under Resources in the Members-Only section of the Association of Water Technologies website. This section of the article was discussing the proper order of installation for corrosion coupons. The line said, “In reality, if an appropriate water treatment program is in place, the actual coupon order will make little or...

“Achieving a well with reliable water quality and supply requires a significant amount of effort and work” - Mike Taraszki In this engaging episode of Scaling UP! H2O, hydrogeologist Mike Taraszki delves into California's Process Memo 97-005, a key resource for direct potable water use from extremely impaired sources. If you’re eager to learn about the criteria and steps outlined in Process Memo 97-005 and how to keep your water permits current, this episode provides all the details you need. Mike examines the nationwide impact of 97-005 on potable water and shares his expertise in hydrogeologic principles for environmental investigation and remediation projects. He also highlights trends in potable groundwater, including managing PFAS, water recycling, desalination, and the removal of contaminants and microplastics. Offering practical guidance on the evolving landscape of water treatment technologies, Mike emphasizes the importance of consistent monitoring and adapting treatment trends to address emerging contaminants. His insights equip listeners with a comprehensive understanding of today’s water challenges. "Putting a well in the ground and getting as much water as you want anywhere is just not reasonable, whether it's from a water supply or quality standpoint," Mike notes. He stresses, "We keep discovering new contaminants, and our water supply options are becoming more limited and constrained." Join Trace and Mike for a captivating discussion that will deepen your understanding of the complexities and potential of groundwater management. Don’t miss this chance to expand your knowledge and stay ahead in the dynamic world of water treatment in under an hour! Timestamps 01:00 - Trace Blackmore invites you to solve the Global Water Crisis by joining the Global 6K for Water this year. Learn more at ScalingUpH2O.com/6K 04:10 - Upcoming Events for Water Treatment Professionals 10:00 - Interview with Mike Taraszki, passionate hydrogeologist about Process Memo 97-005 45:00 - You never know the ripple effect when you share about your water career with others 52:00- Drop by Drop With James McDonald Connect with Mike Taraszki Phone: 510.368.4549 Email: michael.taraszki@wsp.com Website: www.wsp.com LinkedIn: linkedin.com/in/michaeltaraszki/ linkedin.com/company/wsp/ Proces Memo 97-005 Policy Resources Process Memo 97-005-R2020 Process Memo 97-005-R2020 User Guide Applicability of Process Memorandum 97-005 Examples of Checklists Links Mentioned Global 6K For Water 347 Ripple Effect: How Utah's Water Strategies Impact Us All 356 Unlocking the Future: Collaborative Water Management National Groundwater Association California’s Groundwater Resources Association (CLU-IN) Contaminated Site Clean-Up Information (ITRC) Interstate Technology and Regulatory Council Audible The Rising Tide Mastermind Scaling UP! H2O Academy video courses Submit a Show Idea Drop By Drop with James In today’s segment, I have a “what if” for you. What if the cooling tower’s blowdown stopped flowing? There is no more blowdown going down the drain. Period. First, what could cause this to happen? What could cause a valve to fail closed? What could block the blowdown line? What setting could have been changed in the controller? Second, what would be the impact upon the cooling tower system next? Would the impact be quick or slow? What would the water start to look like? What data in the cooling water system would start to change and in what direction? How could you have detected this problem early and been alerted that action was required? 2024 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking HERE or using the dropdown menu.

“I have never regretted having too much data when collecting a sample.” - Trace Blackmore In this insightful episode of Scaling UP! H2O, join your host Trace Blackmore as he helps water professionals scale up their water testing knowledge, addressing listener questions and providing invaluable expertise for water treatment professionals. Water testing stands as a cornerstone of effective water treatment, and Trace serves as your guide through this vital terrain. With a wealth of expertise, he addresses listener questions, offering invaluable insights to elevate the practices of water treatment professionals. Trace's guidance spans essential topics, from analyzing water samples to deciphering past data and ensuring the precision of collected samples. His pragmatic approach unveils indispensable tips for securing quality samples, choosing suitable tests for labs, and mastering sample preparation techniques. Listeners will find clarity on concepts such as grab and composite samples, quantitative versus qualitative analysis, and the pivotal role of lab procedures in securing accurate results. Trace's exploration extends to the comparison between tests conducted with test kits versus labs, alongside illuminating insights into specialized tests like Legionella testing and titration manipulation. Through engaging dialogue and expert advice, Trace underscores the significance of meticulous data collection and adherence to lab protocols. This episode serves as a catalyst for water professionals, empowering them to refine their testing methodologies and optimize water treatment strategies. Join Trace Blackmore on this enlightening expedition into the realm of water testing, where every lesson learned enhances practical expertise, and every insight gained fuels professional growth. Tune in to Scaling UP! H2O, and let's scale up our knowledge together. Timestamps 01:00 - Upcoming Events for Water Treatment Professionals 08:00 - Trace Blackmore answers listener questions about Testing on this informative Pinks and Blues episode 40:00 - Drop by Drop With James McDonald Quotes “It's not just collecting samples, it’s about collecting data around those samples. I always take a picture of what I’m taking the scale off of and what is around it. I reference the photos so that when I get the report back, I can do more analysis.” - Trace Blackmore “I have never regretted having too much data when collecting a sample.” - Trace Blackmore “Collect all the data that you can, when you can.” - Trace Blackmore “Learn what your lab needs from you before sending them your samples, and follow your lab’s procedures. The procedures are there to help you.” - Trace Blackmore Connect with Scaling UP! H2O Email Producer: corrine@blackmore-enterprises.com Submit a show idea: Submit a Show Idea LinkedIn: linkedin.com/in/traceblackmore/ YouTube: @ScalingUpH2O Links Mentioned Global 6K for Water 244 The One About Water Treaters For Clean Water (with Steve Spear) 294 The One About Getting Involved so the Profession Can Grow (with John A. Mullen) 348 Credentials and Codes: Plumbing Strategies Against Legionella (with Christoph Lohr) Blackmore Enterprises, Inc. Testing Services Scaling UP! H2O’s Legionella Resources Page The Rising Tide Mastermind Scaling UP! H2O Academy video courses Submit a Show Idea AWT (Association of Water Technologies) Drop By Drop with James In today’s segment, I have another challenge for you. Today’s challenge is…draw a process flow diagram for your water systems. Having a good process flow diagram will help both you and your customer. The exercise may correct some assumptions you have or open your eyes to challenges you never knew existed. Be sure to include chemical feed points, water meters, blowdown lines, valves, waste streams, pretreatment equipment, pretreatment equipment waste streams, boilers, cooling towers, chillers, closed loops, dead legs, pressure and temperature gauge locations, pH...

Ready to uncover how to win RFPs, boost profits, and make a tangible positive impact – all while championing sustainability in your industry? Discover how to demystify sustainability and align your company's practices with environmental, social, and economic goals in the latest episode of Scaling UP! H2O. Host Trace Blackmore sits down with Andy Reimink, CEO of HOH Water Technology, Inc., to explore practical strategies for water professionals to embrace sustainability. Learn how small changes in energy efficiency, understanding sustainability scopes, and having sustainability data on hand can give your company a competitive edge in RFPs. Discover the economic benefits of environmental stewardship, including tax advantages and improved ROI. With insights from Andy's presentation at the AWT convention, uncover actionable tips for retaining younger employees by showcasing your company's positive impact on the world. Whether you're a seasoned professional or new to the industry, this episode offers valuable tools to enhance your company's sustainability outlook and drive long-term success. Join the conversation and discover how sustainability isn't just a buzzword—it's a pathway to a more resilient and prosperous future for your company and the planet. Tune in now to start making a difference! Timestamps 01:00 - Earth Day 2024 and Upcoming Events for Water Treatment Professionals 9:00 - Interview with Andy Reimink, Chief Executive Officer at HOH Water Technology 01:03:45 - Drop by Drop With James McDonald Quotes “Our clients, whether we know it or not, care about our sustainability because it affects their bottomline or reputation.” - Andy Reimink “Publicly traded companies have RFPs (Request for Proposal), but it’s going to become commonplace for smaller water treatment companies. I expect it to grow in intensity.” - Andy Reimink “Data centers have a lot of pressure to be as sustainable as possible.” - Andy Reimink Connect with Andy Reimink Phone: 616.901.9769 Email: areimink@hohwatertechnology.com Website: hohwatertechnology.com LinkedIn: linkedin.com/in/andy-reimink-a7711711/ linkedin.com/company/h-o-h-water-technology-inc-/ Links Mentioned EarthDay.org What are Scopes 1, 2 and 3 of Carbon Emissions? LEED Exam Preparation and Continuing Education Sense Energy Monitoring System TED TALK: (how to wash and dry your hands) How to use one paper towel | Joe Smith 122 The One with Reid Hutchison 123 The Other One with Reid Hutchison 127 The One With Tom Hutchison 236 The One Where We Talk About Waters Treaters Changing The World 287 The One About How To Create Aligned Employee Engagement 358 Safety First: Practical Tips, Big Results in Water Treatment The Rising Tide Mastermind Scaling UP! H2O Academy video courses AWT (Association of Water Technologies) Books Mentioned Never Split The Difference by Chris Voss Greenlights by Matthew McConaughey The Dream Manager: Achieve Results Beyond Your Dreams by Helping Your Employees Fulfill Theirs by Matthew Kelly The Psychology of Money: Timeless lessons on wealth, greed, and happiness by Morgan Housel Drop By Drop with James In today’s episode, we’re asking ourself, “What If?” What if the acid feed stops working on a cooling tower? What happens if suddenly there is no acid being fed to a cooling tower on an acid-control program? Does something happen immediately? Does something happen gradually? Where within the system could this something happen? How long could this lack of acid feed occur before anyone would find out? How could you determine remotely that the acid feed had stopped working? What alarms could be setup? Once the problem has been determined, should the acid feed be turned back on immediately? Could turning the acid feed back on immediately cause any problems within the system? What should be communicated to the end user about this occurrence? What could be done to prevent it from happening again? Should blowdown be adjusted...

Visualization helps water professionals better understand equipment, processes, and problem-solving techniques Often, as water professionals, we breeze past the intricate inner workings of the equipment we handle, missing out on valuable insights that could enhance our understanding and effectiveness. But what if we took a moment to visualize what's happening inside that cooling tower? Through the simple act of visualization, we can unlock a whole new perspective on the systems we work with, gaining profound insights into their operation. Step into the fascinating world of industrial water treatment with host Trace Blackmore and special lab partner, James McDonald as they embark on a remarkable journey through the heart of a cooling tower. Shrinking down into water molecules, they vividly visualize the processes at play, offering a captivating glimpse into the complex world of water treatment. James McDonald, Director of Technology & Marketing at Chem-Aqua, founder of Industrial Water Week, and weekly contributor to the Scaling UP! H2O podcast, shares his profound insights into the importance of creativity and visualization in engineering. By harnessing these tools, water professionals can deepen their understanding, sharpen their problem-solving skills, and foster better communication within the industry. Join us for this enlightening discussion and discover how visualization techniques can revolutionize your approach to industrial water treatment. Let's unlock the full potential of our creativity and imagination, together shaping a brighter future for water professionals everywhere. Timestamps 01:00 - Trace Blackmore shares fun facts about the IRS during this tax return season 05:30 - Upcoming Events for Water Treatment Professionals 13:30 - Interview with James McDonald, CWT, about the importance of visualizing systems 33:09 - Shrinking down and going inside a cooling tower 01:06:00 - Drop by Drop With James McDonald 01:08:00 - The power of visualization Quotes “I like doing visual exercises because it teaches me the gaps in my knowledge so I can learn about those ideas.” - James McDonald "It serves as an excellent learning tool, offering a dynamic approach to problem-solving by providing a visual representation of the situation." - James McDonald Connect with Scaling UP! H2O Email Producer: corrine@blackmore-enterprises.com Submit a show idea: Submit a Show Idea LinkedIn: in/traceblackmore/ YouTube: @ScalingUpH2O Connect with James McDonald Website: www.chemaqua.com Industrial Water Week: www.industrialwaterscience.com Read James’ Industrial Water Week Jokes and Comics at www.industrialwaterscience.com/fun LinkedIn: www.linkedin.com/in/james-mcdonald-pe www.linkedin.com/company/chem-aqua Read or Download James McDonald’s Press Release HERE Links Mentioned How Cooling Towers Operate Water Softener Regeneration Process Understanding Cycles of Concentration Global 6K for water Episode 21 The One with James McDonald Episode 49 The One with James McDonald, Again Episode 113 Pinks and Blues (with James McDonald) Episode 290 The One About Making Time For What Matters Most (with James McDonald) Episode 291 The One About Nitrite (with James McDonald) Episode 31 The One with Mark Lewis Episode 34 The Other One With Mark Lewis, CWT Episode 112 The One Where Trace Is Interviewed By Mark Lewis Industrial Water Week Resources Water Cake Recipe Episode 161 Trace shared a story about the koi fish in the cooling tower Sharknado Series Die Hard Series Criminal Minds The Rising Tide Mastermind AWT (Association of Water Technologies) Drop By Drop with James Today we’re thinking about safety. Working around steam, hot water, high pressures, moving parts, confined spaces, hazardous chemicals, pathogenic organisms, extreme environments, deep water, and even people, there are hundreds of ways we could get hurt or worse every single day. Of course, there are guidelines, regulations,...

Did you know that integrating safety practices into your organization's culture can lead to significant improvements in employee engagement and overall performance? Step into the world of safety excellence alongside two industry leaders, Michael Highum and Reid Hutchison, in this enriching episode of the Scaling UP! H2O Podcast. As seasoned experts in their respective fields, Michael and Reid bring a wealth of knowledge and experience to the table, making this conversation a must-listen for anyone seeking to enhance their understanding of safety practices in the water treatment industry. With over two decades of experience in insurance, Michael Highum is no stranger to the intricacies of risk management. As a partner at McGowan Insurance Group, he has played a pivotal role in providing businesses with tailored insurance solutions and strategic risk management advice. His insights into the importance of leading by example and fostering a culture of safety within organizations are invaluable. Reid Hutchison, the COO of HOH Water Technology, Inc., carries on a proud family legacy in the water treatment sector. With a lineage that spans three generations, Reid brings a deep understanding of the industry's nuances and challenges. His emphasis on proactive safety measures, team engagement, and the integration of safety practices into organizational culture resonates throughout the episode. In this educational and uplifting discussion, Michael and Reid share practical tips, real-life anecdotes, and actionable strategies for enhancing safety practices in water treatment facilities. From the significance of starting small and being proactive to the crucial role of continual improvement, listeners will gain valuable insights into building a robust safety culture that safeguards businesses and empowers teams. Whether you're a seasoned professional or a newcomer to the industry, this episode offers a wealth of knowledge and inspiration to help you scale up your safety game. Join Michael Highum and Reid Hutchison on this enlightening journey towards safety excellence and discover how you can create a safer, more resilient future for your organization. Tune in now to Scaling UP! H2O Podcast and embark on your path to safety success with insights from two industry expert guides! Timestamps 00:01 - Trace Blackmore shares what it means to be a CWT and where to find FREE Industrial Water Week and Legionella Resources 04:00- Upcoming Events for Water Treatment Professionals 08:00 - Introducing returning guests Michael Highum and Reid Hutchison 14:40 - Interview with Michael Highum and Reid Hutchison on the Water Treater’s Blindspot, Safety 59:00 - Drop by Drop With James McDonald Quotes “Safety isn’t compliance, an afterthought, or a box you check, you need to find ways to make it relevant to the team to get the attention and engagement it deserves.” - Reid Hutchison “If you're excited about growing your business, begin to put some thought into how you're going to grow the culture around safety in your company. As you grow and scale whatever vulnerabilities, weaknesses, or issues grow as well.” - Reid Hutchison “Talk about the WHY - it’s about truly developing a team where you care about each other. Employees watch leadership and when they see leaders take initiative on wanting to protect the team, it shows what the leadership cares about - safety. Safely for each and every person and ensuring they go home safely as possible.” - Michael Highum “Safety. It takes time and effort, but you’ve got to start somewhere. The need is not going away. There's no better time than today to start the safety process. It’s not just employee safety, it's customer site issues, employee injury, vehicles - it's up to leadership to enable and empower people.” - Michael Highum “Lead by example. No matter where you are in the organization, you are responsible and accountable to each other.” - Michael Highum Connect with Michael Highum Phone:...

How does a high school dropout go on to earn a Ph.D. from the University Of Iowa and become the host of one of Apple Podcast’s Top 15 shows on Management? Dr. Andrew Temte's mission is to Teach, Coach, Mentor, and Inspire, and today, the Scaling UP! H2O podcast is honored to feature him. In this transformative interview, Andrew discusses the foundational elements of building company culture, emphasizing that it starts with leadership. He shares valuable insights on why companies should prioritize defining their purpose before diving into marketing strategies. Additionally, Andrew explores the concept of leadership as stewardship and offers guidance on identifying core values while ensuring that everyone's voice is heard and valued. Discover the Value of People in Business: Emphasizing the importance of supporting and empowering employees, the conversation delves into how people are the most valuable asset in any organization. The need for leaders to embrace diversity of thought and opinion to create a culture where every voice is valued is highlighted. Explore Leadership Mindset: The transition from directive to non-directive leadership styles is discussed, emphasizing the importance of fostering an environment where diverse perspectives are welcomed and respected. Embrace a Stewardship Mindset: Advocating for adopting a stewardship mindset as a leader, the discussion focuses on the long-term success of both the business and its people, rather than personal power or ego. Learn about Compassionate Leadership: The concept of compassionate leadership is explored, which involves empathizing with employees and taking proactive steps to address their needs and concerns. Key Takeaway: Discover the importance of purpose and adopting a stewardship mindset, especially in cross-generational leadership, as highlighted in this insightful conversation. Everyone knows what it’s like to work for a horrible boss, but what could your life look like if you had a great boss - one who viewed you as the greatest asset in the company, ensured everyone's voice was heard, and lived out the company values in their daily lives. A leader with empathy is what every team wants. If you're eager to enhance your leadership skills and empower yourself and your team in the water industry, join us to uncover essential insights on making your team flourish, regardless of the challenges you may face. Timestamps 01:00 - Trace Blackmore welcomes you to the second quarter of 2024, a good time to review your goals and make a plan for the next quarter 07:00 - The Hang is coming up April 11, 2024 and Upcoming Events for Water Treatment Professionals 12:30 - Interview with Dr. Andrew Temte 48:00 - Lightning round questions 59:00 - Drop by Drop With James McDonald Quotes “Values and behaviors go together like peanut butter and jelly. Values are the nouns that you are creating for the overall structure of what you want your business to be. Behaviors are the verbs, they are the actions, they are the ‘how’ we should show up each day in the business. Don’t shy away from that work, engage in that work, and pay it the attention that it's due.” - Dr. Andrew Temte “Far too many leaders leave the business world and take all of their accumulated knowledge with them; maybe it gets disseminated to a small group of folks, maybe they do a little teaching and coaching on the side. I wanted to do something much bigger than that. I wanted to reach a much larger potential audience.” - Dr. Andrew Temte “Go to the Gemba - where the work happens and how teams interact. Listen to the people who interact with your customers. Set your ego aside and go to where the work happens, and listen to where the work is going on.” - Dr. Andrew Temte “As a leader, you need to create clarity. Clarity for everybody involved: your customers, your vendors, your people, your investors, your stakeholders.” - Dr. Andrew Temte “As a compassionate leader, you need to hear the successes and...

Collaborate strategically, embrace AI innovations, and champion data access, and scale up your knowledge to conquer industry challenges. - Dragan Savić FREng On this episode of Scaling UP! H2O, we're diving into the future of water management with our distinguished guest, Dragan Savić FREng, the CEO of and Professor of Hydroinformatics at the KWR Water Research Institute. With over 30 years of experience in numerical optimization and AI tools, Dragan Savić has been a driving force in reshaping the water sector. As an engineer and the leader of KWR, he's at the forefront of collaborative efforts, bringing together computer scientists, water technologists, and PhD students to tackle real-world water challenges. What you’ll learn: Collaborative Mastery: In this episode, learn the first secret of successful water professionals – collaboration. Dragan Savić shares how collaborating with diverse experts, including computer scientists and environmentalists, can unleash your collaborative superpower. Be the hero who bridges gaps and solves water industry challenges through the strength of working on challenging problems together. AI Innovations: Explore how numerical optimization and AI tools like evolutionary computing and genetic algorithms can be your allies in designing resilient water systems for the future. As a Professor of Hydroinformatics, Dragan unveils his in-depth knowledge of AI tools, including numerical optimization, evolutionary computing, and genetic algorithms. Learn how these technologies have been harnessed to solve real-world challenges, offering practical insights for professionals navigating the complexities of water infrastructure. Championing Data Access: Having access to all the data, not part of it, leads to better decisions. It’s time to advance data democratization, and remove data silos that so frequently exist within water utilities. Gain insights into the digital transformation of data, empowering professionals to access and utilize information efficiently. The future of water is data platforms to house all the data to make things better and avoid duplication which decreases costs and gives everyone involved with the water the ability to analyze and utilize the data. Tune in to Scaling UP! H2O and embark on a transformative adventure with Dragan Savić. Remember, water heroes collaborate strategically, embrace AI innovations, and champion data access and scale up your knowledge to conquer industry challenges. Timestamps 01:00 - Trace Blackmore invites you to submit a show idea 03:45 - Upcoming Events for Water Treatment Professionals 14:30 - Drop by Drop With James McDonald 19:00 - Interview with Dragan Savić FREng Quotes “Data needs to be accessible and understandable to everyone in the same company. With data platforms to host, the data you avoid duplication, doing the same work or collecting the same data, so you get cost efficiency and also the ability to analyze and utilize more of that data.” - Dragan Savić “The water industry is conscious about cyber security. Water engineers are looking at what could go wrong.” - Dragan Savić “We have to work with younger generations because those are the ones that will grow through the ranks and become the next experts, professors, or people who are implementing the new scheme.” Dragan Savić Connect with Dragan Savić Email: directiesecretariaatkwr@kwrwater.nl Website: www.kwrwater.nl/en/ LinkedIn: www.linkedin.com/in/dragansavic/ www.linkedin.com/company/kwr-water-research-institute/ Read or Download Dragan Savić FREng’s Press Release HERE Links Mentioned KWI’s “Stop It” program Gwinnett County Georgia, The Environmental and Heritage Center NAP Visitorcentre in Amsterdam, The Netherlands The Rising Tide Mastermind Scaling UP! H2O Academy video courses Submit a Show Idea AWT (Association of Water Technologies) Drop By Drop with James In this week’s episode, I offer up another challenge to you. This week’s...

“Why is the water weirdly blue? Why does it smell bad? Why does it taste bad? The culprit is frequently Backflow.” - Kalpna Solanki Delve into the mysteries behind strange-tinted water, unpleasant odors, and off-putting tastes – all signs pointing to an all too common culprit: Backflow. Uncover the shocking narrative of over 50,000 residents enduring weeks without water due to industrial chemicals infiltrating their drinking supply in Ontario, Canada. Join Kalpna Solanki, President and CEO of the Environmental Operators Certification Program, on a mission to safeguard our drinking water. In this episode, Kalpna Solanki delves into the concealed dangers of Backflow, the inadvertent reverse flow of harmful substances into water systems. Through gripping case studies, she paints a vivid picture of the potential consequences of backflow incidents, emphasizing the critical need for proactive prevention measures. Kalpna shares insights on emergency response teams, navigating legislative challenges, and the ongoing commitment to professional development in ensuring water safety. Immerse yourself in the latest Scaling UP! H2O episode, where Kalpna Solanki, as a water quality advocate, exposes the unseen threat jeopardizing our drinking water – Backflow. As the dynamic leader of the Environmental Operators Certification Program, Kalpna narrates real stories from the front lines of water treatment, underscoring the paramount importance of backflow prevention. Episode Highlights: Backflow Unveiled: Kalpna guides listeners through the unexpected dangers of Backflow, shedding light on instances where the safety of our water supply teeters on the brink. Explore the indispensable role of Backflow prevention devices and the unsung heroes, Environmental Operators, dedicated to ensuring these guardians of clean water fulfill their duty. Importance of Emergency Response Teams: Kalpna discusses the need for emergency response teams to address issues related to extreme weather events and climate change. Highlighting the importance of contingency plans and teams in industrial water treatment facilities, she provides insights on working with legislators to formulate a plan before disaster strikes. In the Trenches: Real Backflow Incidents: Listeners will be captivated by narratives of actual Backflow incidents, where the absence of prevention measures led to contamination crises – stories that underscore the urgency of our collective responsibility. A Path Forward: Kalpna and her team have developed resources to help water professionals learn about Backflow, partner with local legislation to improve public drinking water, and enhance safety through education, maintenance, and laws. Kalpna's passion for water quality and preventing water disasters is contagious, and these stories resonate with the heart of every water professional and concerned citizen. Join the episode to become part of the solution, unveiling the hidden threats to our most precious resource. Tune in now to Scaling UP! H2O and stand as a defender of clean water! Timestamps 01:00- Upcoming Events for Water Treatment Professionals 09:00- Interview with Kalpna Solanki 46:10 - Lightning Round Questions 56:00 - Drop by Drop With James McDonald Quotes “This industry is recession-proof. There will always be a need for environmental operators. It's a career with lots of opportunities. You can work anywhere because everyone needs people to take care of drinking water and wastewater management.” - Kalpna Solanki “Knowledge is never wasted.” - Kalpna Solanki “You are putting the public’s health at risk when you don’t have the proper systems in place.” - Kalpna Solanki “I would love people to find out about Backflow, what exactly it is, why it's important, and why lawmakers should be paying more attention to this so that we don't have these incidents of people accidentally, literally, being poisoned via their drinking water because it is completely preventable....

“Don’t shortcut boiler safety. Do it once, do it right, and don’t put your life or someone else's life at risk.” - Barry Higgins Happy days are here again! Dive deeper into the realm of steam boilers with Part 2 of our exclusive interview with the brilliant Barry Higgins from AquaChem. If you enjoyed last Friday's episode, get ready for an even more profound exploration into the intricacies of boiler management. In this episode, Barry takes us on a journey through advanced topics crucial for every water treater and industry enthusiast. Discover the significance of pH management, from its intricate relation to alkalinity to the cautionary notes on caustic demand above pH 11. Barry emphasizes the importance of precise pH meter calibration, advocating for separate probes in high pH ranges and the use of single-use cells for calibration. Explore the nuances of the blowdown system as Barry stresses the effectiveness of short, pulsating blowdowns for optimal sludge removal. Uncover the distinctions between bottom and top blowdowns and the potential pitfalls of leaving the blowdown open for extended periods. Safety measures take center stage as Barry shares a personal account, highlighting the critical importance of regular checks on low and high-level probes, weekly boiler checks, and alarm tests. Water level monitoring becomes a fascinating topic, discussing variations due to steam density, the significance of steady levels, and the importance of checking sight glasses for signs of corrosion. Barry wraps it up with insights into boiler water sampling, offering guidance on ideal sampling locations and considerations when a sample cooler is unavailable. Join host Trace Blackmore as he continues his conversation with Barry Higgins, unraveling advanced boiler checks and sharing invaluable wisdom. Get ready for a knowledge-packed episode that elevates your expertise in industrial water treatment. Happy days, indeed! Timestamps 01:00 - Trace Blackmore reminds you to share your water resources with others 03:40 - Upcoming Events for Water Treatment Professionals 08:30 - Interview with Barry Higgins, Boilers Part 2 34:30 - Lightning round questions 40:00 - Closing thoughts with Trace 48:15 - Drop by Drop With James McDonald Quotes “Do it once, do it right, and don’t put your life or someone else's life at risk. It’s not worth your life. Don’t shortcut boiler safety. Get the steam properly in one hour, not two minutes.” - Barry Higgins “You have to check all your levels and check all your probes and make sure all these alarms are working.” - Barry Higgins “Jump in, you’ll love working with water. If you like to solve problems this is a job for life. You will never have two days that are exactly the same.” - Barry Higgins “I'm a water treater, I'm not a Magician.” - Barry Higgins “Advice for water treaters on day one: Be bold. Make hard decisions that come your way, don't be scared of them. It’s gonna be a roller coaster. It's gonna be up. It's gonna be down, but just go with the flow and learn. If you get a knock get back up again and and learn learn from why you failed and just keep going” - Barry Higgins Connect with Barry Higgins Phone: +353 87 987 8606 Email: bhiggins@aquachem.ie Website: www.aquachem.ie LinkedIn: in/barry-higgins-bagrsc-59030225 company/aquachem-dac Read or Download Barry Higgins’ Press Release HERE Links Mentioned Ep 340 Alkalinity and pH Ep 281 The One About The Power of Kindness with Kathleen Edelman Ep 117 The One With Temperament Expert, Kathleen Edelman Ep 179 Another One that Teaches Us to Communicate Better with Others Robert Boyle, Boyle’s Law The Rising Tide Mastermind AWT (Association of Water Technologies) Books Mentioned Drive by Daniel Pink Traction by Gino Wickman I Said This, You Heard That by Kathleen Edelman I Said This, You Heard That, Workbook by Kathleen Edelman I Said This, You Heard That, Workbook, 2nd Edition by Kathleen Edelman Adults Guide to...

“It’s my nature, I want to help people and solve their problems.” - Barry Higgins Happy days! We're excited to welcome industry expert Barry Higgins of AquaChem to Scaling UP! H2O for a special two-part series unraveling the complexities of boilers. In Part 1, Barry meticulously explores the essential checklist for professionals engaged in boiler treatment. Gain profound insights into water treatment as Barry discusses pretreatment, feed water samples, condensate samples, and the crucial role played by steam traps. Delve into a comprehensive comparison of boiler standards between the US and the UK, offering a global perspective on industry best practices and regulations. Barry generously shares solutions for common issues like softener malfunctions, steam trap leaks, and optimal boiler maintenance during low periods and sudden demand spikes. This episode is an invaluable source of knowledge. Join us on this enlightening journey into the world of boiler water management, where you'll acquire practical insights to elevate your understanding of industrial water treatment. Barry's expertise, shared generously, ensures that our listeners gain actionable takeaways applicable to their daily operations. Prepare for an episode packed with knowledge, exploring the intricacies of boilers and delivering valuable lessons for water treaters and industry professionals. Happy days, indeed! Timestamps 00:01 - Trace Blackmore reminds you to think about your next step and to follow your passion 04:00 - Upcoming Events for Water Treatment Professionals 10:00 - Interview with Barry Higgins, Boilers Part 1 53:00 - Drop by Drop With James McDonald Boiler Joke: Q: How do you stop a runaway steam boiler? A: With a steam trap 😄 Quotes “I love the variety of water treatment, the characters we serve, and that we get to go somewhere new and learn new things every day.” - Barry Higgins “The point of doing tests is to get data points and improve things for your customers. You want to show your customers how they are wasting or saving money.” - Barry Higgins “Customers see the value of you putting the extra effort in and going the extra mile for them and let them know why you’re doing it and how you’re saving them money.” - Barry Higgins “It’s my nature, I want to help people and solve their problems.” - Barry Higgins Connect with Barry Higgins Phone: +353 87 987 8606 Email: bhiggins@aquachem.ie Website: www.aquachem.ie LinkedIn: in/barry-higgins-bagrsc-59030225 company/aquachem-dac Read or Download Barry Higgins’ Press Release HERE Links Mentioned The Rising Tide Mastermind Global 6K, join our team Episode 113 with James McDonald (using your five senses) Episode 318 with Ritchie Ware and Steven Taylor of WARE (Boiler) Events in Water Treatment Lori O'Donoghue of AQUACHEM DAC Steam Boiler Essential Checks Scaling UP! H2O Academy video courses Submit a Show Idea AWT (Association of Water Technologies)

Like you, we all want our water business to be profitable. Embark on a journey to make your water business not just successful, but wildly profitable! While many believe that sales alone can solve all challenges, the truth lies in understanding the intricate dance of profitability and cash flow. In the wise words of Stephen Covey, "No margin, no mission." We all share the conviction that a thriving business is one that can afford to invest in its people and resources. Even for non-profits, the bottom line remains crucial — successful organizations, whether for-profit or not, need to pay their bills and ensure sustainability. Sales are undoubtedly a driving force, but the misconception that more sales always mean more success can lead businesses astray. Ever witnessed a company sell itself out of business on Shark Tank? It happens when the demand exceeds the capacity to deliver due to a lack of cash flow. Enter the eye-opening world of Profit and Loss statements and explore your business through the lens of the Eight Cash Flow Drivers, outlined in the groundbreaking Entrepreneurial Operating System (EOS) by Gino Wickman. These drivers — Price, C.O.G.S. (Cost of Goods Sold), Margin, Ancillary Sales, Service Time, Errors, Compensation/Labor Costs, A/R Days, and G&A Expenses — form a strategic roadmap to enhance your water business's cash flow and profitability. This new Scaling Up H2O episode unravels the secrets behind these drivers and shows how implementing them can transform your business landscape. Don't miss the chance to elevate your company's profitability starting tomorrow — tune in now to scale up your financial success knowledge! Your friend as you drive from client to client, Trace Blackmore, CWT Timestamps 01:00 - Upcoming Events for Water Treatment Professionals 04:40 - How to know if a conference is worthwhile to attend 05:30 - Showing up with a full cup mentality 10:45 - Trace Blackmore invites you to Scaling UP! Your Cash Flow 39:23 - Drop by Drop With James McDonald Quotes "Sales for sales’ sake can put you out of business" - Mary Kay Ash, the founder of Mary Kay Cosmetics "No margin, no mission." - Stephen Covey, author of The 7 Habits of Highly Effective People Connect with Scaling UP! H2O Email Producer: corrine@blackmore-enterprises.com Submit a show idea: Submit a Show Idea LinkedIn: in/traceblackmore/ YouTube: @ScalingUpH2O Links Mentioned Ep 204 Being Profitable with the Boilermaker Hamburger Ep 260 Profit First Ep 267 Making a Profit Ep 315 The Intentional Growth Framework with Ryan Tansom Shark Tank TV Show on ABC The Rising Tide Mastermind Scaling UP! H2O Academy video courses Books Mentioned The 7 Habits of Highly Effective People by Stephen Covey Traction: Get a Grip on Your Business by Gino Wickman What the Heck Is EOS?: A Complete Guide for Employees in Companies Running on EOS by Gino Wickman Drop By Drop with James In this week’s episode, we’re thinking about what happens when a large steam user in a facility suddenly starts using steam. What happens inside the boiler? How is the steam pressure impacted? How does the water level change in response to this suddenly large steam demand? When is feedwater triggered? What is the impact of this cooler feedwater upon the hotter water inside the boiler? How could this impact steam output rate? Could it cause boiler carryover and why? How could low level alarms be triggered if the high demand continued long enough? The answers are actually very interesting and interrelated. Spirax Sarco has a nine-part series on YouTube called “The Inside Story.” This is a CLASSIC series that every industrial water treatment professional should watch. They actually let you view inside the boiler as steam is being produced and show what happens at low pressures, high pressures, increased demand, etc. If you’ve already seen the series, they are worth watching again. If you haven’t seen it, get your popcorn and pocket...

“Pre-treatment is the key to everything.” - Dr. Kelle Zeiher Learn about the profound impact of cutting-edge technology on the realm of industrial water treatment, accompanied by the insights of esteemed reverse osmosis specialist, Dr. Kelle Zeiher from Garratt-Callahan. With over three decades of dedicated experience in the water industry and a distinguished background in chemistry, Dr. Zeiher shares invaluable insights into the transformative synergy between advanced technology and the pivotal role of water treaters. At the heart of our conversation is Dr. Zeiher's revolutionary technology, AROS (Aqueous Reuse Optimization System), a groundbreaking solution allowing for multiple cycles of water usage, unlocking unprecedented opportunities in water treatment efficiency. Join us as we delve into how this winning duo of technology and water treaters is redefining standards in equipment health, water optimization, and overall sustainability. This data-driven water episode illuminates the global demand for water and the challenges tied to shortages, despite Earth's abundant water resources. Dr. Zeiher explores how variations in water usage and availability underscore the critical need for sustainable water management. Discover the concept of a "water footprint" and its implications, showcasing the amount of water required to produce everyday items like gasoline, steel, cars, cell phones, and data. Delve into the challenges of water management, particularly in cooling processes for industrial applications. Dr. Zeiher introduces a patented process designed to recycle and reuse water efficiently, addressing the challenge of liquid discharge in industrial settings. The episode emphasizes the importance of respectful communication with customers, understanding their specific challenges, and presenting tailored solutions. Learn about quick wins for water treaters, focusing on chemical treatments to maintain system health, control scale, fouling, and corrosion, along with implementing pre-treatment strategies. For water treaters seeking to enhance their expertise and contribute significantly to sustainable water usage, this episode offers a wealth of knowledge and inspiration. Tune in for a journey into the future of water treatment, where technology and the expertise of water treaters harmonize to maximize water's potential. Timestamps 01:00 - Trace Blackmore invites you to read Daniel Pink’s book, Drive and introduces you to the three concepts from the book: Autonomy, Mastery, and Purpose 05:30 - Upcoming Events for Water Treatment Professionals 8:30 - Interview with Dr. Kelle Zeiher of Garratt-Callahan 45:00 - Trace’s challenge to you: write and present a technical paper 48:30 - Drop by Drop With James McDonald Quotes “Pre-treatment is the key to everything.” - Dr. Kelle Zeiher “I help industries save money and keep their equipment in better health over the long haul. I help keep all of the water in our world safer and more readily available for people to use and enjoy.” - Dr. Kelle Zeiher “When it's a large system, there are costs and benefits everywhere.” - Dr. Kelle Zeiher “We cannot always get to zero, but we can try.” - Dr. Kelle Zeiher “Yes, it’s going to cost you money - all solutions cost money, but are you spending the money wisely, and what are you getting for it?” - Dr. Kelle Zeiher Connect with Kelle Zeiher Phone: 630.660.3457 Email: kzeiher@g-c.com Reverse Osmosis email: ro_info@g-c.com Website: garrattcallahan.com LinkedIn: in/kelle-zeiher-6bab221 company/garratt-callahan-company Read or Download Kelle Zeiher’s Press Release HERE Check out Kelle’s mystery, romance, and adventure books: kellezriley.net Links Mentioned Drive: The Surprising Truth About What Motivates Us by Daniel H. Pink Episode 347 with Emily E. Lewis of Clyde Snow & Sessions Episode 307 with Bowen Engineering and the International Water Conference (IWC) Innovative Water Treatment Supports Conservation by Kelle...

Welcome to another enriching episode of "Scaling UP! H2O," your go-to education podcast created by and for water professionals. Join us as we learn together with lab partner and three-time guest, Mike Standish, Vice President of Water Additives at MFG Chemical. In this episode, discover valuable insights and expertise from Mike, a seasoned professional who has been working extensively in water since 1986. In today’s interview, Mike shares insights on his recent technical paper titled “Purposely Built - Introduction of a New Copolymer for Multifunctional Applications.” Explore copolymer innovations, unraveling the complexities and gaining a deeper understanding of their multifunctional applications. As we scale up on knowledge, Mike guides us through the past, present, and future trends in polymer technology. Join the community of water professionals seeking growth, learning, and connection in the best industry in the world – water. Don't miss this opportunity to elevate your understanding of copolymer innovations in water treatment on "Scaling UP! H2O." Timestamps 01:00 - Trace Blackmore invites you to celebrate our 350th episode! 04:00 - AWT’s technical training offerings 10:50 - Interview with Mike Standish about his paper: ”Purposely Built - Introduction of a New Copolymer for Multifunctional Applications” 46:30 - Drop by Drop With James McDonald Quotes “The one point I would make is that since the 1980s, everything has been a variation on the same theme. What we use today, it doesn't matter what brand of product you use: Copolymer, Terpolymer, Tetrapolymer, or whatever - it's all a variation on the theme of carboxylate-sulfonate and then potentially the addition of the nonionic monomer as the enhancer.” - Mike Standish “At least 80 % of the copolymers that you're going to see out there are going to contain AA/AMPS as the monomer.” - Mike Standish “Systems that can impart very, very different properties to the polymer, so you need to engage with your supplier and really, you know, kind of ask those next levels of questions because you know Polymer A is not the same as Polymer B.” Connect with Mike Standish Phone: 423.316.9877 Email: mike.standish@radicalpolymers.com Website: www.radicalpolymers.com mfgchemical.com LinkedIn: in/mike-standish-7890627 Read or Download Mike Standish’s Press Release HERE Links Mentioned AWT’s Technical Training WEST - March 6 to 9, 2024 in Frisco, Texas EAST - April 17 to 20, 2024 in Cleveland, Ohio Episode 14 with Mike Standish Episode 176 where Mike Standish talked about Tagged Polymer Technologies Episode 31 with Mark Lewis Episode 34 (another episode) with Mark Lewis Episode 112 where Mark Lewis interviewed Trace Blackmore Episode 125 with Justin Ranger Purposely Built - Introduction of a New Copolymer for Multifunctional Applications The Rising Tide Mastermind Scaling UP! H2O Academy video courses Submit a Show Idea AWT (Association of Water Technologies) Media Mentioned Book: Killers of the Flower Moon written by David Grann Movie: Killers of the Flower Moon directed by Martin Scorsese (Watch on Apple TV+) Documentary: The Doughnut King directed by Alice Gu (Watch on Hulu) Documentary: Honeyland directed by Tamara Kotevska (Watch on HBO Max) Drop By Drop with James In today’s episode, we’re thinking about the cooling tower conductivity setpoint. Picture it, if you will. The cooling tower is running like normal. As water flows, recirculates, and evaporates, we see the conductivity continues to increase. Then it happens. The conductivity reaches its setpoint on the controller. Then what? Seriously, what literally happens next? Does the controller immediately send a signal to the blowdown valve to open up? How does the controller’s deadband or differential or whatever your controller manufacturer chooses to call it come into play? The controller uses a deadband so the blowdown valve does not try to chatter open and close as the...

“Traditionally, the Achilles’ heel of using membrane technology with wastewater, especially industrial wastewater, is the irreversible loss of performance due to fouling.” - Chris Drover Welcome to Scaling UP! H2O, the go-to resource for professionals in the extraordinary world of industrial water treatment. In today's episode, we're excited to unveil a revolutionary ultrafiltration technology that promises to redefine wastewater treatment. Our guest, Chris Drover, CTO & Co-Founder at ZwitterCo, Inc., introduces us to their groundbreaking Zwitterion-based filtration technology, offering a game-changing alternative to traditional membrane systems. Discover the unique hydrophilic properties of Zwitterions that make these membranes resistant to fouling, a common challenge in industrial wastewater treatment. Unlike traditional membranes, ZwitterCo's technology excels at removing oil, grease, organic biopolymers, algae, viruses, and bacteria, positioning it at the forefront of ultrafiltration solutions. If you're grappling with issues related to uptime, cleaning costs, or seeking a more sustainable water treatment solution, this episode is tailor-made for you. Uncover the answers to pressing questions such as: What sets ZwitterCo's technology apart? How does it compare to traditional water treatment methods? What percentage of oil and emulsifiers can it handle in wastewater? Learn about the frequency of membrane cleaning with bleach, real-world applications, and the strategic balance between economic and environmental considerations. Whether you're dealing with landfill leachate, meat processing, or navigating the complexities of water treatment, join us to gain invaluable insights into a transformative technology designed for industrial water treaters. Scale up your knowledge today to ensure your system scales up efficiently. Tune in and stay ahead of the curve in industrial water treatment innovation! Timestamps 01:00 - Trace Blackmore thanks you for being part of the global Industrial Water Treatment Community 05:00 - Upcoming Events for Water Treatment Professionals 09:15 - Drop by Drop With James McDonald 12:00 - Interview with Chris Drover, the CTO & Co-Founder at ZwitterCo, Inc. 45:30 - Lightning Round Questions 53:00 - In memory of a water professional we lost not that long ago, Rob Ferguson of WaterCycle, please become a mentor in 2024 and pour your knowledge into the next generation of water professionals Quotes "What Zwitterions do for membranes is by building these membranes out of zwitterionic materials, we can give them this really hydrophilic property that makes them virtually immune to the type of fouling, that permanent absorption of oil and organics into the pores of a membrane." - Chris Drover "A neat thing about Zwitterions is that oils and other organics have a really hard time sticking to them and absorbing them because they're just soaking up water." - Chris Drover “Traditionally, the Achilles’ heel of using membrane technology with wastewater, especially industrial wastewater is the irreversible loss of performance due to fouling and keeping them performing for long enough to recoup the investment, that's what our market focuses on unconventional waters that have a lot of challenges with membrane fouling.” - Chris Drover Connect with Chris Drover Phone: 508.562.9916 Email: cdrover@zwitterco.com Website: zwitterco.com LinkedIn: in/cdrover company/zwitterco-inc Links Mentioned Tangential Flow Model What is a Zwitterion? Tufts University Aquatech Conference Rob Ferguson of WaterCycle in episode 43 “The One With The Water Cycle Guy” The Rising Tide Mastermind Scaling UP! H2O Academy video courses Books Mentioned MARS TRILOGY: Red Mars, Green Mars, and Blue Mars by Kim Stanley Robinson The Nature of Technology: What It Is and How It Evolves by W. Brian Arthur Drop By Drop with James In today’s episode, I have a useful little quote from the 2021 edition of the...

“Credentials have been one of the most important ways to help promote public health and safety and prevent disease, dismemberment, or death.” - Christoph Lohr Elevate your expertise in water treatment by diving into this enlightening episode, where we explore the realm of certifications and their profound impact on the water treatment community. Join Christoph Lohr, Vice President of Technical Services and Research at IAPMO, an advocate for education and collaboration, as he unravels the world of credentials, codes, and the driving force of litigation in shaping cutting-edge water system designs. Discover the wealth of educational opportunities offered by IAPMO (The International Association of Plumbing & Mechanical Officials) and how pursuing certifications like ASSE 12080 (Professional Qualifications Standard for Legionella Water Safety and Management Personnel) can pave the way for a brighter tomorrow. Christoph delves into the nuances of several certifications, shedding light on their significance for water treaters. Unravel the debate on pronouncing ASSE’s (American Society of Sanitary Engineering) "12080" correctly—hint: it's "twelve thousand eighty." Gain valuable knowledge on the ASSE 12080 certification process, how plumbers and water treaters can learn from one another to improve public health, how to become involved with standards, the buffet of options for plumbing design and installation plumbing codes, and preventing water-borne illness through collaboration. Furthermore, this episode touches on IAPMO’s Water Demand Calculator replacement for Hunter's Curve and its profound impact on pipe size, stagnation, biofilm, and the factors contributing to Legionella growth. For industrial water treaters, this episode serves as a treasure trove of information, guiding them in selecting certifications aligned with their career aspirations. Christoph's expertise illuminates the importance of certifications in building a knowledgeable workforce for water management programs, ultimately contributing to enhanced public health. Tune in, scale up your education, and embark on a journey towards a more impactful and informed career in water treatment. Timestamps 01:00 - Trace Blackmore encourages you to get your CWT in 2024 06:25 - Drop by Drop With James McDonald 09:35 - Interview with Christoph Lohr, Vice President of Technical Services and Research at IAPMO, about the importance of credentials for water professionals 55:00 - A bit more about IAPMO (The International Association of Plumbing & Mechanical Officials) Quotes “The true benefit of a certification is that it gets everyone speaking the same language. The real strength is that it gets everyone on the same page.” - Christoph Lohr “The plumbing industry needs industrial water treaters and industrial water treaters need the plumbing industry. It's a really symbiotic relationship.” - Christoph Lohr “One of the biggest misnomers that people think about plumbing codes is that they are restrictive. We have to realize when it comes to plumbing design and installation, that plumbing codes are more like a buffet of options than a restrictive methodology.” - Christoph Lohr Connect with Christoph Lohr Phone: 248.736.4940 Email: christoph.lohr@iapmo.org Get involved with IAPMO: standards@iapmostandards.org IAPMO Website: IAPMO.org UniformCodes.org LinkedIn: in/christoph-lohr-pe company/iapmo Listen to the The Authority Podcast: Plumbing and Mechanical on your favorite podcast player or on YouTube. Read or Download Christoph Lohr’s Press Release HERE. IAPMO Links Mentioned Get involved with IAPMO - standards@iapmostandards.org The Authority Podcast's episode with Trace Blackmore AWWA IAPMO 2022 Manual - The Safe Closure and Reopening of Building Water Systems IAPMO and AWWA's Recommended Practices for the Safe Closure and Reopening of Building Water Systems IAPMO’s Uniform Plumbing Codes IAPMO’s Water Demand Calculator ASSE/IAPMO/ANSI Series...

"With water, everybody loses or everybody wins." - Emily Lewis Embark on a transformative journey into the intricate world of water management with Emily E. Lewis on the latest episode of Scaling UP! H2O Podcast. Join us as Emily, Director and Shareholder, Co-Chair of Clyde Snow & Sessions’ Natural Resources and Water Law Practice Group, unravels the complexities of water law, making it not just informative but relevant to your daily life as a water professional. In this episode, Emily shares her wealth of expertise, garnered from advising a diverse clientele, including individual water right owners, municipalities, and mining companies. As the Utah Water Banking Project Manager and host of the Ripple Effect podcast, Emily brings a unique perspective that transcends the confines of Utah, offering insights that resonate with water professionals nationwide. Delve into the future of water management as Emily discusses regulations, permits, and laws related to groundwater and water access. No need for legal jargon; Emily breaks down the role of water attorneys, offering practical insights into water laws, discharge and runoff permits, and the delicate balance between water quality and quantity. This isn't just theory; Emily addresses the real challenges you, as water treaters, face daily – from increasing water demands and population growth to the pressing need for innovative water management strategies. Gain the tools to have meaningful conversations with customers, stay abreast of local water legislation, and empower yourself to contribute when water laws are on the table in your state. Emily shares real-world examples, such as the Utah Water Banking Project, showcasing how a drought-stricken state overcame water challenges with inventive marketing strategies. Learn from a century of water management in Utah and understand the unique water challenges faced by water management of the Great Salt Lake. Discover collaborative efforts between industrial water treatment teams and legal experts, providing you with a roadmap to shape effective water policies. For Emily, water access is not just about wins and losses; it's about collective victories and shared successes. Timestamps 01:00 - Trace Blackmore shares the best unexpected Christmas gift he got 06:00 - Upcoming Events for Water Treatment Professionals 09:00 - Drop by Drop With James McDonald 12:30 - Interview with Emily E. Lewis the Director and Shareholder, Co-Chair of Natural Resources and Water Law at Clyde Snow & Sessions Quotes “The ability to drop a well and get more water is getting more and more limited, and physically the water is not there, and then legally it's a heavily regulated space these days.” - Emily E. Lewis “With water, everybody loses or everybody wins.” - Emily E. Lewis “In the West, we are in an acute water crisis. We do not have very much water and we have ballooning populations and ballooning needs. As we grow, where are we getting the water to support our new growth?” - Emily E. Lewis “In Utah, 70% of our water is used by agriculture and so we are working hand in hand with our agricultural partners to try and figure out ways to make those operations as efficient as possible because we really want to also keep our agricultural community. You know the solution is not to dry up Ag. The solution is to work with Ag.” - Emily E. Lewis Connect with Emily E. Lewis Email: eel@clydesnow.com Website: www.clydesnow.com Utah Water Banking Project LinkedIn: in/emily-e-lewis-4a50321b company/clyde-snow-&-sessions Emily also teaches Water Law for Professionals at the University of Utah Listen to Ripple Effect – A Podcast Putting Water in Context HERE Read or Download Emily Lewis’ Press Release HERE Utah's Five Key Milestones to Successful Water Marketing Links Mentioned Water Marketing Strategy Report The Ripple Effect Podcast Natural Resources and Water Law Practice Group - Clyde Snow Ep 166 Reading The Raven Undone (The...

Welcome to a groundbreaking episode of Scaling UP! H2O, where we delve into the innovative world of Legionella pneumophila management in evaporative cooling water systems. Loraine Huchler, P.E., CMC®, FIMC of Martech Systems, joins our host Trace Blackmore to unravel the complexities and share valuable insights from her technical paper titled: “Managing Legionella Using an Innovative Bacterial Control System and Rapid Genetic Legionella Testing.” The challenges of combating Legionella in cooling water systems are vast, but Loraine introduces us to a game-changing on-site, on-line, rapid genetic test method for Legionella and an ingenious plasma disinfection system (PDS). These advancements not only address the longstanding issues of ineffective biocide treatment strategies but also provide timely Legionella test results. In this educational interview, Loraine guides us through the results of a comprehensive laboratory study conducted on a model cooling tower. She discusses the application of the on-site, rapid genetic test method for Legionella and shares findings from a subsequent study conducted on a cooling tower at a corporate headquarters of a medical device company. The documented validity of the results highlights the practical value of these innovative approaches. Tackling key questions, Loraine provides practical insights into Legionella growth techniques, testing methods, biofilm management, and effective treatment strategies. Delving into the specifics, she addresses fundamental queries such as how to measure biofilm, assess treatment method effectiveness, determine Legionella testing frequency, and manage challenges like low flow or dead legs. Throughout the conversation, Loraine maintains a positive and educational tone, offering not only valuable information but also actionable advice for water treaters worldwide. Her expertise shines as she shares conclusions drawn from her research and provides insightful recommendations for biofilm management and Legionella risk mitigation. Curious about the key takeaways from Loraine's study? Join us on the Scaling UP! H2O podcast to uncover the groundbreaking discoveries and practical applications that will reshape your approach to Legionella management. Tune in today for a journey into the future of water treatment. Timestamps 01:00 - Trace Blackmore challenges you to set annual goals this January 08:30 - Upcoming Events for Water Treatment Professionals 12:00 - Drop by Drop With James McDonald 13:45 - Interview with Loraine Huchler P.E., CMC®, FIMC about her technical paper titled: “Managing Legionella Using an Innovative Bacterial Control System and Rapid Genetic Legionella Testing.” 44:12 - Lightning round questions Quotes “If you don’t have biofilm, you don’t have Legionella.” - Loraine Huchler “Biofilm is insulating; it’s 4-5 times more insulating than calcium carbonate.” - Loraine Huchler “I was surprised by the efficacy of the nonthermal plasma.” - Loraine Huchler “Dead legs are a known hazard for Legionella.” - Loraine Huchler “Biofilm causes a lot of health problems and increases your electrical costs.” - Loraine Huchler Connect with Loraine Huchler P.E., CMC®, FIMC Phone: 609.865.8151 Email: huchler@martechsystems.com Website: www.martechsystems.com LinkedIn: in/loraine-huchler Twitter: @WaterTalk Read or Download Loraine Huchler’s Press Release HERE Published Articles by Loraine Huchler P.E., CMC®, FIMC TP22-24: Managing Legionella Using an Innovative Bacterial Control System and Rapid Genetic Legionella Testing IWC 23-33: Passivation in Steam Generating Systems Operating Practices for Industrial Water Management, Influent Water Systems by Loraine Huchler Loraine will be presenting her paper, Design Guide: Compatibility of Materials of Construction for Evaporative Cooling Water Systems, at the 2024 Annual Conference and CTI Expo in Houston, Texas. To register, go HERE. Links Mentioned Ep 345 Scaling UP! Relationships:...

On this special episode of Scaling UP! H2O, your host Trace Blackmore takes a detour from our usual industrial water treatment discussions to delve into a profound topic that resonated deeply with him in 2023. Join Trace as he shares insights from the game-changing book, "The Relationship Cure: A 5 Step Guide to Strengthening Your Marriage, Family, and Friendships" by the esteemed Dr. John Gottman. Discover the transformative power of understanding and combating the "4 Relational Horsemen": Criticism, Contempt, Defensiveness, and Stonewalling. Trace unpacks these destructive communication patterns and reveals how they can erode the fabric of relationships, whether personal or professional. In this episode, you'll gain timeless tools to douse the flames of relational friction before they become an uncontrollable bonfire. Dr. Gottman's principles aren't just about salvaging troubled relationships; they're a compass for building stronger connections with those in your circle. As we step into 2024, Trace guides you through practical applications of these principles, ensuring that your most important asset—your relationships—flourish and thrive in the coming years. Tune in, and embark on a journey towards healthier, more fulfilling connections. Because when we invest in our relationships, we're investing in a successful and rewarding 2024 and beyond. Timestamps 01:00 - Trace Blackmore asks you to reflect on 2023’s victories and plan for this year with the 12 Week Year 04:20 - Upcoming Events for Water Treatment Professionals 11:00 - Drop by Drop With James McDonald 14:15 - The purpose of relationships and inspiration for this episode 18:30 - Reminders about what we’ve learned about relationships from Kathleen Edelman, Major Dick Winters, and Tim Fulton 21:12 - Introduction to “The 4 Relational Horsemen” from Dr. Gottman: Criticism, Contempt, Defensiveness, and Stonewalling Quotes “Our life is all about the relationships we have.” - Trace Blackmore “We need to diffuse situations, acknowledge what people are going through, and ultimately make the relationship better.” - Trace Blackmore “Stop and think: how do I take responsibility and not shift the blame to the other person?” - Trace Blackmore “The Temperaments is one of the best things I’ve ever done to understand myself and every key relationship in my life.” - Trace Blackmore “Today is a great day to build relationships and to make this year a year of kindness, a year of building relationships.” Connect with Scaling UP! H2O Email Producer: corrine@blackmore-enterprises.com Submit a show idea: Submit a Show Idea LinkedIn: in/traceblackmore/ YouTube: @ScalingUpH2O Links Mentioned Ep 344 Toasting Triumphs: Reflecting on A Year of Water Wisdom (Last episode of 2023) Ep 132 Pinks and Blues: 12 Week Year Ep 179 with Kathleen Edelman - Communicate Better with Others Ep 281 with Kathleen Edelman - Power of Kindness Ep 117 with Kathleen Edelman - The One With Temperament Expert Kind Words Are Cool Band of Brothers - 2001 Miniseries Ep 22 with Tim Fulton Ep 280 with Tim Fulton - Retaining Top Talent Dr. John Gottman’s 6 Things that Predict Divorce Dr. John Gottman’s 4 Horsemen of Conversations The Rising Tide Mastermind Scaling UP! H2O Academy video courses Submit a Show Idea AWT (Association of Water Technologies) Books: Drop by Drop: Articles on Industrial Water Treatment by James McDonald The 12 Week Year: Get More Done in 12 Weeks than Others Do in 12 Months by Brian P. Moran, Michael Lennington I Said This, You Heard That 2nd Edition (2023) by Kathleen Edelman I Said This, You Heard That (Workbook) by Kathleen Edelman The Relationship Cure: A 5 Step Guide to Strengthening Your Marriage, Family, and Friendships by John M. Gottman The Seven Principles for Making Marriage Work: A Practical Guide from the Country’s Foremost Relationship Expert, Revised and Updated by John M. Gottman The 7 Habits of Highly Effective People: Powerful...

As we bid farewell to 2023, let's come together for a joyful celebration on the Scaling UP! H2O podcast with your host, Trace Blackmore, in this special year-end episode, "Toasting Triumphs." Take a deep dive into the ocean of water treatment wisdom and growth that characterized the past year. In this episode, we unravel the highlights, explore your favorite episodes, the invaluable lessons learned, and extend heartfelt gratitude to our exceptional listeners, the generous podcast guests, the CWT graduates thirsting for growth, and every remarkable personal milestone achieved throughout 2023 – a year truly worth celebrating. Embark on this journey of reflection, appreciation, and insight, delving into the fascinating world of water treatment! Join us as we clink glasses to the triumphs and lessons of the past year, paving the way for an even more enriching 2024. Cheers to the shared passion for knowledge and growth in the best industry in the world, water treatment! Timestamps 1:00 - Merry Christmas and a Happy New Year 3:00 - Thank you to Mike Standish, our Sponsors, and James McDonald 7:50 - Sneak peek of James McDonald’s 2023 podcast episodes 9:00 - Celebrating our most popular episodes 15:00 - Submit a show idea for Legionella Month 18:30 - Launching the Scaling UP! H2O Academy and the CWT Prep Course 23:00 - Thank you to new CWTs in 2023 24:00 - Take advantage of our Events page 27:00 - Trace’s Personal Achievements and Milestones 42:00 - Encounters with Influential Individuals: Jane Kucera, Andy Stanley, Kathleen Edelman 52:00 - Upcoming Events for Water Treatment Professionals 57:21 - Periodic Water Table With James McDonald Periodic Water Table With James McDonald # 51 Why and how is cobalt used in industry water treatment? What products do you use with cobalt in them? Can cobalt ever precipitate out of solution and cause problems? Under what conditions can this happen? Can cobalt in a product become a foulant or degradation catalyst for an RO membrane if used? Periodic Water Table With James McDonald # 52 With everything happening during Industrial Water Week on the podcast, we didn’t have room for that week’s edition, but don’t worry, because the 52nd and last Periodic Water Table with James topic is none other than… Water or H2O or dihydrogen monoxide or even oxidane, the IUPAC-compliant name for water. There are many names for water. It has inspired art, poetry, music, architecture, comics, inventions, love, and more. It has helped both create and destroy civilizations. It is at the very heart of what you and I do every day as we practice the noble profession of industrial water treatment. It is water. How much do you know about water though? Why is water a liquid at room temperature when other molecules of similar or even heavier molecular weights are gasses? How does its density change with temperature? How conductive is pure water? Is water a stable molecule or does it ever disassociate? Have you taken out a steam table lately and looked at the trends as pressures and temperatures change? Take this opportunity to dig in and learn more about water…drop by drop. Our listener’s favorite 2023 episodes: Ep 300 with Chris Yee - Building the Best Multigenerational Workforce, Part 1 Ep 319 Pinks and Blues: Legionella Month Kick Off Ep 320 with Dr. Janet Stout - Legionella Prevention: Insights, Updates, and Actionable Advice Ep 321 with Dr. Alberto Comazzi - The Pros and Cons of Legionella Disinfectant Options Ep 336 Swati Sharma - Innovations in Sunflower Oil Wastewater Solutions Links Mentioned Legionella Resources Page CWT Practice Course IWC Conference The Rising Tide Mastermind World Vision Global 6K North Point Community Church Andy Stanley - the best motivational speaker of our generation Alton Brown - influencer in my style of podcast shows Kathleen Edelman - using kind words Scaling UP! H2O Academy video courses Submit a Show Idea AWT (Association of Water...