Hospitality Leadership Podcast - Restaurant and Hotel Leadership.

In this episode, Andy dives into the delicate balance of achieving high performance in the hospitality industry without sacrificing exceptional guest experiences. He shares insights into how leaders can connect their teams to a meaningful purpose, internalise it within individual departments, and foster intrinsic motivation among employees. Practical steps on cascading organisation-wide values, mission, and vision down to every level are discussed, emphasizing the importance of genuine connection and human-centred approaches.

In this episode of the Hospitality Leadership Podcast, we delve into the interplay between technology and human interaction in the hospitality industry. Join our "How To Retain Your Hospitality Staff" Webinar here. Inspired by a previous discussion with Jeremy Julian from the Restaurant Technology Guys Podcast, Andy explores how tech can enhance operational efficiency while preserving the essential human element. Key points include understanding current operations, identifying pain points, and choosing the right technologies that solve specific problems as well as the importance of using tools like CRM software and digital concierges to personalise guest experiences without sacrificing genuine hospitality. Check out the Jeremy Julian episode here.

In this episode of the Hospitality Leadership Podcast, host Andy Jones emphasizes the need for simplifying leadership within the hospitality industry. He delves into addressing common challenges such as staff acquisition and retention, advocating for adaptable leadership and inclusive work environments. The episode stresses the importance of defining and consistently using clear values, missions, and vision statements as foundational cultural elements. Andy also highlights the necessity of developing leaders, setting clear staff expectations, and maintaining regular feedback, all aimed at improving organizational effectiveness and guest experiences.

In this episode, Andy invites Jeremy Julian, Host of The Restaurant Technology Guys Show to explore the transformative role of technology in the hospitality industry. Jeremy shares practical insights and real-world examples on how tech can elevate guest experiences, streamline operations, and empower staff. Episode Highlights: 1. Integrating Technology for Better Guest Experience: Optimizing Operations:Improving Communication:2. Personalizing Customer Interactions: Leveraging Customer Data:Tailored Service:3. Empowering Staff with Technology: Tools and Training:Enhancing Work Environment:

In this episode of the Hospitality Leadership Podcast, Andy Jones discusses the critical issue of employee engagement in the hospitality industry, emphasizing the role of effective leadership and communication. Drawing insights from recent Gallup reports, Andy addresses the challenges of engaging younger workers and provides actionable strategies for leaders to create a compelling vision and foster a culture of engagement. By enhancing communication through regular team meetings and one-on-ones, hospitality leaders can improve employee satisfaction and deliver exceptional guest experiences. Head over to https://www.thecafehustle.com.

We hear it a lot - how can I embrace the community around my restaurant? You have probably wondered it too? Here is an extract from my recent chat with Justin Ulrich where we chat about how we can truly and authentically tap into the power of your local community and drive more people to your business. Check Out The Full Episode With Justin HERE! Want to know how you can work with Andy? Book A Chat With Andy Now!

In this episode of the Hospitality Leadership Podcast, we dive deep into the crucial role of workplace culture in setting businesses apart from their competition. We discuss how a positive culture not only improves staff retention but also acts as a powerful marketing asset that can attract more customers and top talent. Through a comprehensive three-step strategy, you will be guided on how to define, communicate, and leverage your company culture to enhance your brand and drive growth. Additionally, we cover the importance of aligning personal values with business values and offer practical advice for leaders to establish and maintain an authentic and effective culture. By focusing on developing the right culture, businesses can achieve massive success, underscored by examples and an invitation to further engage through a specialized hospitality mindset workshop. Want to know how Andy and Cafe Hustle Hospitality can help you and your business? Drop us an email to hello@thecafehustle.com

What strategies are you using to reach your community? How are you marketing your restaurant to your most important customers - your community? Justin Ulrich's insights on improving business through community engagement, leveraging tools like Google My Business, and creating memorable experiences is one of my more enjoyable episodes. Justin shares his journey from tax accounting to marketing across a variety of different sectors, emphasising the importance of bringing fresh perspectives to marketing. In this episode, learn about; The Importance of Diverse Perspectives in Leadership.Enhancing Community Engagement through Digital Tools.Creating Memorable Experiences.And so much more. To get started with a conversation about how working with Andy and his team can help you improve your life and your business, book a quick call with him here.

In this episode, I sit down with Adam Lamb to delve into the evolution of leadership within the hospitality industry. With Adam's extensive experience and unique insights, we explore the pressing need for a transformed leadership landscape. From touching on personal growth journeys to weaving in the importance of nurturing the next generation of leaders, our conversation takes a deep dive into envisioning a future where leadership doesn't just dictate but empowers and inspires at every level. Prepare to be enlightened by perspectives that challenge the status quo, highlighting the importance of self-awareness, flexibility, and undying commitment to people's growth in crafting effective leaders. This episode is a testament to our shared vision of a more equitable, sustainable, and empowering industry, driven by leaders who prioritize well-being, innovation, and respect over traditional metrics of success.

Today, I take a look back at my episode with Lisa Robyn Wood who joined me on the podcast a few weeks ago. In this Manifest episode, we take a look at part of our conversation that deals with helping people lead better in squeezed middle management positions. What challenges are you facing in middle management? If you need some advice, don't hesitate to contact me at andy@thecafehustle.com. I'm always happy to help out! Don't forget to connect with me over on Linkedin. Connect with me HERE!

This episode tackles the critical topic of culture change in the world of hospitality. Whether you run a bustling coffee shop, a renowned restaurant, or a luxurious hotel, discover the powerful impact of leadership and aligned values in driving a successful transformation. We'll also explore the often-overlooked secret weapon that can accelerate this change and propel your business forward. Dive in to unlock the key to a thriving hospitality environment!

In this episode of the Hospitality Leadership Podcast, I had the pleasure of chatting once again with Troy Hooper, who is now the U.S. CEO of Pepper Lunch. Troy shared insights from his extensive 31-year journey in the hospitality industry, starting as a busser to becoming a chef and eventually taking on significant leadership roles. We delved into the innovative Pepper Lunch concept, a Japanese experiential fast-casual restaurant known for its DIY teppanyaki, and we uncover what sets the brand apart, including the importance of authenticity, customer experience, and strategic, patient expansion over rapid growth. 02:10 Troy Hooper's Journey in the Hospitality Industry 04:13 The Birth and Growth of Pepper Lunch 06:04 The Unique Value Proposition of Pepper Lunch 11:36 The Strategy for Growth and Expansion 17:25 Maintaining Brand Identity and Culture 21:20 Challenges and Learnings in Leading Pepper Lunch 24:12 Embracing the Brand's Legacy 25:13 The Art of Selling and Passion 26:13 Authenticity and Franchise Partnerships 29:19 The Ideal Franchisee for Pepper Lunch 32:14 The Unique Appeal of Pepper Lunch 38:26 The Future Vision for Pepper Lunch 40:51 Book Recommendations for Success 43:47 Closing Remarks and Contact Information

Communication in the world is lacking - generally. So, it is no wonder we struggle to lead our people in the restaurant or hospitality industry. That is why you must consider over-communicating with your people to get the best results as a team. In this episode, I take a look at what over-communication is and how it can help you. I also look at how you can avoid the pitfalls of too much information. Listen now! WANT TO WORK WITH ANDY? Jump on a FREE strategy session here to see how a partnership can help you, your leadership team or your business.

In this episode of The Hospitality Leadership Podcast, I discuss the critical importance of effective communication in leadership within the hospitality industry. I share with you the fundamentals of our communication framework used at Cafe Hustle Hospitality to enhance leadership through better communication. I also share practical advice on conducting meaningful meetings and maintaining a regular communication schedule to avoid misinformation and rumours. Remember, if you would like our Communciation Framework PDF or would like to explore our coaching opportunity, drop me an email to andy@thecafehustle.com 00:00 Introduction to the Importance of Communication in Leadership 01:04 The Misconception of Less Communication is Better 01:31 Promotion of Annual Coaching Program 03:21 The Importance of Proactive Communication 05:08 The Role of Weekly Group Meetings in Communication 07:30 The Power of One-on-One Meetings 09:12 The Impact of Daily Huddles and Digital Channels 11:11 The Importance of Agendas and Consistent Meeting Schedules 12:31 Conclusion and Offer of Communication Framework

We often get bogged down in the day-to-day operation of our restaurant or hospitality business.As a result, we often overlook the true impact our business can have on the communities we serve.In this episode, I share some of how we can give back to our communities and, ultimately, benefit our business in the process. WANT TO WORK WITH ANDY? Jump on a FREE strategy session here to see how a partnership can help you, your leadership team or your business.​ If you'd like to reach out and say hi, you can find Andy on LinkedIn and Instagram

In this podcast episode, I welcome back Liam Jones from Pilla to discuss new ways of managing the working process in the hospitality and retail sectors. We discuss Liams four-step management model that leads employees from a direction state to being independent, targeted, and rewarded, ultimately leading to high-performing teams. Liam also introduced Pilla as it aims to enable managers to automate tasks, measure performance, and gamify work for their teams, thereby improving productivity and operational efficiency. Find out more about the management model here.

Today I focus on the importance of vulnerability in leadership, particularly its role in strengthening relationships and building trust amongst team members. I share how accepting and owning up to mistakes can create psychological safety within a team and inspire innovation and progress. I also give you some practical advice on how to show your vulnerable side, such as sharing personal experiences and openly discussing challenges, along with emphasising on the importance of active listening. We cover 🔑Vulnerability in Leadership 🔑Understanding the Importance of Vulnerability 🔑The Role of Vulnerability in Building Trust 🔑Vulnerability and Innovation 🔑Vulnerability in Decision Making 🔑Vulnerability and Personal Growth 🔑Practical Steps to Embrace Vulnerability 🔑Creating a Resilient Team Culture through Vulnerability 🔑The Power of Vulnerability in Shaping Organisational Culture 🔑The Transformative Power of Vulnerability

If you operate a coffee shop, restaurant or hotel, you are now in an era where you have the possibility of collecting so much data.But the real question is - are you using it properly?Derek Smith of Canopy Metrics joins me on this week's episode of the podcast to talk about the possibilities and how data can transform how you operate your business.Don't Miss out on our 4-week leadership boot camp, Leadership Launchpad.Reserve Your Space on Leadership Launchpad NOW!--------If you'd like to reach out and say hi, you can find Andy on LinkedIn and Instagram.Sign up to our FREE 7-day email leadership course hereLearn more about your ad choices. Visit megaphone.fm/adchoices

Welcome to this enlightening conversation with Matt Wampler, CEO and Co-Founder of ClearCOGS where we explore Matt's varied experiences in the hospitality sector. From working in franchised restaurants to now leading a company that leverages AI to optimise food industry processes, Matt discusses his journey, leadership lessons, and the role and potential of AI in enhancing efficiency in the hospitality industry. Matt highlights the advantages of AI's analytical strengths in reducing food waste, improving inventory management, and transitioning businesses from reactivity to proactivity. He underscores the need to be authentic in leadership roles and the benefits of using AI to handle tedious tasks, allowing businesses to focus on creating magical customer experiences. Despite the differences in every restaurant, this conversation explores how AI can help systemise operations to be smoother and more efficient.Find out more about the Leadership Support Package that will transform leadership development and support in your business.Connect with Andy on LinkedInLearn more about your ad choices. Visit megaphone.fm/adchoices

This episode delves into an enlightening conversation with Alex Munford, an experienced assistant restaurant manager and writer of The Hospitality Folks on Linkedin. Our conversation covers various topics centred on hospitality and leadership like the essence of business and team values, effective methods for team and business growth, and navigating through roles and responsibilities in hotels and restaurants. We also talk about the importance of building a positive work culture and the role lifelong learning plays in the trajectory of your career progression. Discussing his journey in the hospitality industry, Alex shares valuable insights and lessons learnt from his experiences. We cover; Investing in Teams Learning from Experiences Balancing Life and Work Role and Contributions Creating a Positive Culture Developing People And much more. If you are looking for an experienced Executive Leadership and Mindset Coach, have a chat with Andy who can help you and your business grow throughhe power of your people. Book a chat today!